Xerox Client Associate, Site Coordinator - Level A03 in Washington, District Of Columbia

Xerox is a global business services, technology and document management company helping organizations manage their business processes and information. Since the invention of xerography just over 75 years ago, we have continued engineering how the world works by applying our experience in imaging, business process, analytics, automation and human centric design to make a real difference for our customers and their customers. We have changed the way the world shops, learns, parks, does banking, receives healthcare and, of course – works.

Headquartered in Norwalk, Conn., Xerox has more than 140,000 employees and does business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information -- from data to documents. Learn more at .

Operations support:

• Responsible for the overall delivery of contracted services at client site

•Implements and supports Value Assurance Process at client site

• Ensures proper staffing levels to guarantee delivery of SOWs/SOPs

• Facilitates vended work

•Coordinates training of new employees, as required

• Coordinates administrative tasks performed by Client Associates

•Attend operations staff and/or/client meetings and act as an operations focal point for the account

• Implement and maintain an Asset Redeployment Depot (re-use, re-deploy, and disposition activities for office assets)


•Ensures day to day interface with account key contacts

• Works closely with immediate manager sharing information and following-up with account activity

• Coordinates and leads internal and external site team meetings

• Participates in internal and external account reviews

Billing and expense management:

• Performs timely submission of billing requirements with all associated reporting (XONE / Falcon)

• Supply/Inventory management

• Coordinates and fair shares overtime requirements

• Tracks overtime to ensure proper billing

• Use of Computer: Email, MS Word, Excel, PowerPoint

• Provide general guidance and daily activity direction to approximately 5-10 Client Associates

• Problem resolution and escalation

• Excellent verbal and written communications

• Use of organizational and time management skills to facilitate client deliverables

•Ability to manage multiple tasks

• Able to lift and move up to 50 pounds

• 3 years experience delivering services in a client environment

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking .

Title: Client Associate, Site Coordinator - Level A03

Location: District of Columbia-Washington

Requisition ID: 18001494

Virtual/work from home? No