Xerox Strategic Account General Manager in Rochester, New York


The primary objective of the Strategic Account General Manager (SAGM) is to achieve revenue and profit growth targets. The SAGM is responsible for client satisfaction and loyalty to the Xerox brand within their territory and works with a diverse group of internal and external stakeholders to optimize account penetration and contract retention.


¨ Individual contributor with significant leadership responsibility to drive results.

¨ Primary Responsibilities:

§ Engage accounts at all levels (including VP and C-level) to understand strategic objectives and operational priorities and communicate Xerox value proposition.

§ Grow profitable revenue by introducing new services and solutions to solve clients business problems and/or capture new opportunities.

§ Develop, communicate and lead execution of a strategic business plan that supports achievement of revenue and profit growth objectives.

§ Understand account P&L and manage to opportunity areas.

§ Manage sales team to pursue and capture complex, strategic opportunities.

§ Leverage all Xerox channels as appropriate to optimize account penetration.

§ Ensure successful resolution of customer satisfaction issues.

§ Lead RFP/RFI response activities.

§ Engage and collaborate with pricing and contracting resources to propose, negotiate and close large and complex contracts.

§ Ensures financial governance processes are adhered to for all new and renew opportunities.

§ Leverage Focus Executives, Industry Marketing and Alliance Partnerships to expand client relationships and identify new opportunities

Candidate Education:

¨ Minimum Bachelor's Degree

¨ Preferred Master's Degree MBA Preferred

Professional Certifications:

¨ Minimum Lean Six Sigma Yellow Belt Certified

¨ Preferred Green Belt certified or in the process of achieving certification

Minimum requirements:

¨ Geographically aligned to account HQ location.

¨ Established track record of achieving revenue and booking targets.

¨ Demonstrated ability to manage & develop senior client relationships.

¨ Demonstrated ability to Lead and manage multiple, long and complex selling cycles.

¨ Possess a significant level of industry knowledge and end-to-end business process expertise.

¨ Possesses strong business and financial acumen (skilled in interpreting client financial statements).

¨ Established track record of being profit focused and accountable for results.

¨ Ability to analyze performance metrics, risks, and controls.

¨ Strong negotiation skills.

¨ Superior knowledge of Xerox Services and Solutions desired.

¨ Knowledge about Information Management processes and tools.

¨ Possesses strong interpersonal and teamwork skills.

Able to demonstrate self-initiative and results orientation.

Title: Strategic Account General Manager

Location: New York-Rochester

Requisition ID: 18001488

Other Locations: United States-Illinois-Chicago

Virtual/work from home? Yes