Xerox Global Customer Data Analyst in Rochester, New York

The Global Customer Data Analyst will provide impactful analytics in support of Xerox’s global go-to-market strategy leveraging marketplace data to enhance internal data sources.

Primary job duties fall under three main categories:

  1. Defining and developing Xerox’s total addressable market and creating enhanced models for understanding the marketplace. The candidate will need to research key data elements and alternative models for enhancing Xerox’s total addressable market opportunity.

  2. Creating and using predictive analytics for key business initiatives in support of analyzing how we approach and engage with our customers.

  3. Developing a visual dashboard of Xerox’s global coverage supported by automated data collection processes

The candidate will be responsible for the creating and maintaining a visual representation of current coverage models across Xerox that pulls data from multiple sources and provides dashboard for ongoing visibility to senior leaders.

The role is high profile reporting to the Director of Customer Insight, and provides good exposure across the business globally. Working within a small and dynamic team it provides the opportunity to get involved in a variety of projects and have a real impact on the success of the business.

Skills, Knowledge & Ability:

Cultivation of client and business relationships with regional sales operations teams and other organizations to identify, capture, and grow opportunities to help build reputation as a strategic, forward-thinking partner.

Ability to lead both self and team members as well as influence across organizations to drive sales excellence transformation initiatives, communicate priorities and deliver on deadlines

Analytical/statistical background exhibiting strong quantitative skills with capacity to draw insights and communicate key messages. Must be curious and have general interest in statistical inference.

Capacity for growth and development in strategy, business model and sales enablement.

Ability to quickly learn new statistical tools and programs.

Ability to handle pressure of multiple deliverables and deadlines and support team in ad hoc requests.

Ability to support cultural, communications and teamwork elements of the Commercial Excellence organization

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Learn more at www.xerox.com.

Bachelor’s Degree

Minimum of 5 years’ experience

Technical systems experience with Xerox platforms and admin systems including: Salesforce.com, D&B Data knowledge, MCKB, and other BI platforms

History of usage with Tableau and ability to create dashboards

Strong knowledge of Microsoft Access and SQL

Strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries.

Demonstrated expertise and success in the analysis, design, improvement and automation of business processes.

Ability to build strong working relationships with cross-functional teams and stakeholders to ensure the sales organization’s efficient operation and success.

Strong organizational skills with proven ability to manage multiple priorities and capacity to achieve tasks on time in a fast-paced and ambiguous work environment.

Excellent written and verbal communication skills

Project Management discipline

Capacity for resilience and courage to take on new challenges

Ability to organize and prioritize work across multiple projects

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Title: Global Customer Data Analyst

Location: New York-Rochester

Requisition ID: 18002041

Virtual/work from home? No