Xerox Executive Support - Deskside in Norwalk, Connecticut

Purpose:

As an Executive Business System Administrator, you will interface with the Highest levels of Management within Xerox Corporation. The System Administrator will be responsible to manage the technical and functional operation, maintenance and support of Personal Workstation Systems. These systems will range from the standard PC’s, tablets, mobile devices, to Internet Phone Telephony devices. In conjunction you will be supporting the Xerox network team as required. You will be expected to deliver high quality incident and change resolution services.

Scope:

  • ExecutiveSupportServicesmeansthefunctionsnecessarytoprovidelocal onsitedesktopsupportatthe XeroxNorwalk.Connecticutheadquarters and Webster,NYcampus.AdditionalsupportmayberequiredInXeroxFacilitieswithinMonroeCounty. Thisfunctionwillsupport Xerox Senior ExecutivesplustheirAdministrativeAides.

Primary Responsibilities:

  • Supportthe Xerox Standard enterprise image and or the native Microsoft operatingsystem on Xerox designated hardware platforms. These platforms willinclude laptops, desktops and tablets.

  • Abilityto trouble shoot and repair devices utilizing Microsoft Windows 7 andWindows 10 operating systems.

  • Supportmobile devices used by the Xerox Executives to include, iPhone, Androidbased, iPad and emerging devices.

  • Completenew PC and work station setups to include IPT and video conferencing asrequired.

  • Managethe development of Service updates / patches to the Senior Leaders toensure minimal disruption.

  • Developand maintain system administration documentation, test procedures andoutcomes and to be held within a local knowledge base.

  • Troubleshoot issues related to the Senior Level Executives hardware platforms toinclude, PC, tablet, IPT, video conferencing, financial terminals, etc.

  • Provideadvice, support and assistance to internal and external clients asrequired

  • SupportXerox Corporate Networking along with the associated Xerox Vendors asrequired.

  • Highlevel oral and written communication skills, the ability to developdocumentation for systems enhancements and the ability to interacteffectively with people of a various reporting levels.

  • Strongwork ethic with the ability to work under pressure, set priorities, planand organize workloads as required, solve problems with minimalsupervision and good attention to detail.

  • Abilityto work as an effective team member and establish and maintain businessrelationships with internal staff and external service providers.

  • Abilityand enthusiasm to provide high quality customer service to develop andfollow standardized processes to ensure quality outcomes.

  • SupportXerox projects as required across all Xerox IT Towers.

  • Abilityto support Xerox data and IM processes involving high level confidentialXerox information

  • Abilityto move amongst the Xerox campus facility to support the designatedExecutives as required.

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Learn more at www.xerox.com.

Desirable:

  • Experience in System Administration of a Windows PC environment along with knowledge of mobile devices.

  • Basic Networking skills to support trouble shooting within a WIFI and or wired environment

  • Information Technology Infrastructure Library (ITIL) Certification or knowledge

  • Solid communication Skills verbally and written

Education:

  • Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent

  • Preferred Associate Degree / College Diploma

Candidate Background: Skills, Knowledge & Ability:

  • At a minimum the preferred candidate will have demonstrations the following:

  • Demonstrate superior customer service skills

  • Successful prior experience delivering Technical services to High Executives within a client environment.

  • PC skills in MS operating systems and Office applications, Internet navigation to include IE and Chrome

  • Basic understanding of networking, network printing, ticket creation and completion within ServiceNow.

  • Ability to manage multiple tasks

  • Previous field technician with trouble shooting and repair experience

  • Effective interpersonal

  • skill & behaviors with the ability to interact with a diverse client population

  • Ability to lift and move up to 50 pounds

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Title: Executive Support - Deskside

Location: Connecticut-Norwalk

Requisition ID: 18003707