Xerox Partner Support Executive in MX, United Kingdom

Xerox Corporation is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximise profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them.

We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalise, package, analyse and secure information to keep our customers moving at an accelerated pace.

Purpose of the Role :

Primary contact for all Indirect Channel Partners with regards to all operational functions ensuring that the customer is fully satisfied. Key areas of focus are but are not limited to Sales Support, Third Party Solutions Support, Managed Document Services Support, Partner Portal Administration, Generic Query Management and additional sales support admin tasks.

Scope of the Role:

To provide operational support to the UK Indirect Channel Resellers, to achieve the total delivery of over $180m in 2018 and beyond.

Primary Responsibilities:

Act as a centre of competence and support for the following but not limited to.

Services:

  • Managed Print Service - Partner Support for Xerox suite of MPS tools, Operations staff on boarding, Application Support and escalation

Xerox Digital Solutions and Services:

  • Support quotations and special bid requests

  • Renewals

  • Order to collect process

  • Maintenance of quarterly Price Book

  • Query handing

  • Third party software and hardware solutions:

  • Quotations and special bid requests

  • Renewals

  • Order to Collect process

  • Maintenance of quarterly Price Book

  • Query handling

Generic Partner Support:

Partner Portal - Facilitate and process to completion any non standard pricing requests that cannot be managed by the partner.

  • Query Management - Act as a point of escalation for Query Management System, to ensure speedy resolution and query handling targets are met.

  • Sales Support - Indirect Sales Activities & Operations Manager in the operational construction and delivery of the 306090 revenue and unit outlook. Provide Partner Management support for Salesforce.com.

  • Additional sales support role for Channel Business Managers

Background, Experience and Qualifications:

  • Ideally, knowledge and experience in working in Partner environment or in a fast moving sales environment.

  • Self-motivated and able to prioritise work load accordingly

  • Ability to be part of a team, sharing ideas and supporting where necessary

  • Ability to use own initiative and make fast, sound, balanced business decisions.

  • Good communication skills both verbal and written.

  • Good understanding of CRM and ERP systems i.e SAP and Salesforce.com

  • Query Management System, non-standard pricing requests,

  • Experience in use of Microsoft Office suite of programmes and in particular Excel

  • Familiarisation of Xerox Managed Print Service tools or other MPS

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Title: Partner Support Executive

Location: GBR-MX-Uxbridge

Requisition ID: 18003641