Xerox MPS Services Architect in MX, United Kingdom
Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.
Services Architect (MPS) International Operations
Organization Segment: Professional Services
Business Group/Unit: International Delivery
Reports To: Head of MPS Presales International Operations
This position plays a key role in the pursuit of new business, understanding the client’s requirements to craft winning and deliverable service designs that are commercially acceptable to the customer.
Works with deal pursuit team to develop the value proposition, whilst looking for creative and innovative options to drive value and deliver compelling offers.
The role holder is responsible for the end-to-end service design for the client. This requires working within the relevant governance and processes.
Works in close collaboration with the other members of the pursuit team (sales, bid management, commercial, technical architect, transition management and service delivery). Working where necessary with internal and external partners.
The role holder will be responsible for articulating the service design in a compelling manner to the client.
The role holder will contribute to a smooth service transition and successful handover to the service delivery teams
The role holder is focused on:
Crafting winning service designs (KPI: Service offers a winning value proposition atthe right price)
Crafting deliverable service designs (KPI: Service is deliverable and as standard as possible)
Supporting service transition into live servicedelivery (KPI: Time to revenue & service commencement)
Leads and is accountable for comprehensive, end-to-end service design for:
Multi-country and Global, InternationalOperations (IO) led pursuits
Single country IO led Mega Deal and/or complexpursuits
Receiver pursuits (where the design is led byanother region)
Pursuit responsibility usually commences with assignment after Qualification, continues through Contract signature and finishes after Transition handover.
Provide support (to Offering Development) for the introduction new service capabilities in IO
Support the Bid Kick-off Workshop where the Bid to Win, Price to Win and service design strategies are developed. This includes responsibility for:
Review of the RFP and customer research
Supporting the capture of customer requirements
Identifying service capabilities that arecompliant with customer requirements
Supporting development of the Bid to Win andPrice to Win strategies
Creating a high level service design thatreflects the level of compliance and service capabilities that align to theabove strategies
Ownership and creation of the Initial Design document for the end-to-end Service. This includes the following:
Commercial parameters for the service
Device portfolio and profile
Transition service components (such as changemanagement and TUPE)
Site Assessment profile
Service delivery capabilities
SLA and KPI measures
Create clear instructions for other regions toenable them to complete their pricing and resource inputs
Management of the following inputs from SMEs:
High level technical design (TechnicalArchitect)
Transition and transformation profile(Transition Manager)
Client Delivery Resource level (Service DeliveryManager)
Establish and maintain version control to link all design documents with a specific version of the business case
Creation of the Resource Model for the shared services
Ownership of the Integrated Service DesignProcess (ISDP) review and approval of the Service Design and SOW by the functionalstakeholders (using the workflow automation tool)
Support for BMPP toll gate content and input asrequired
Support for risk assessments and mitigationplans
Support for the Submission Phase by:
Providing key inputs to the Commercial Team forcreation of the business case
Providing key inputs and support to thegeneration of the customer proposal
Providing key inputs and support to the customerpresentation
Support for the Contracting Phase by:
Proving input to the (internal) ContractingKick-off meeting
Responsibility for creation of the SOW,collating SME inputs as required and ensuring that the content addresses all ofthe assumptions that were made for the customer proposal
Supporting the customer negotiations as required
Support for the Transition Phase by:
Ensuring that service design and SOWdeliverables are available to the transition team
Supporting the Transition Kick-off Meeting
Providing guidance on the service design asrequired
Offer Development :
Provide support to the introduction of new or updated service offerings through:
Feedback on and input to deliverables throughoutthe offering lifecycle (pre-launch, launch and post launch)
Feedback on offering fit and quality againstmarketplace requirements
Practice Development :
Contributes to continuous Improvement & Knowledge Sharing through:
Providing feedback to Presales team and accountteams of experience from bid pursuits
Sharing knowledge and experience with colleaguesto improve Xerox performance. This includes input to SME forum.
Provides input to drive improvement of servicesarchitect processes, tools and templates. Provides support for updates.
SME knowledge and market awareness on one ormore service capabilities/offers
Bachelor's Degree - in a relevant subject.
TOGAF - (Part 2) Certified
ITIL - Foundation
Project Management certification (PMI or PrinceII) - Foundation
Lean Six Sigma – Yellow Belt
Candidate Background:Skills, Knowledge and Abilities:
Min/Preferred Skills, Knowledge and Abilities
Preferred Experience in managing customerrelationships at executive levels
Preferred Experience of managing largescale and complex projects
Preferred Fluency in a second major Europeanlanguage
English language fluency, speaking, reading andwriting
Attention to detail with strong organisationalcapability
Excellent communication skills both written andverbal demonstrated by:
Creation and delivery of high qualitypresentations
Negotiation and influencing
Ability to manage virtual teams and work in across functional team environment
Ability to multitask and prioritize effectively
Proven ability to create comprehensive servicedesigns and statements of work (SOWs). Demonstrate excellent authoring skillsfor the full range MPS deliverables, e.g. presentations, service designdocuments and SOWs.
Results oriented with strong attention to detailand a relentless commitment to process improvement and quality
Advanced skills with Microsoft office suite (Word,Excel, Outlook, PowerPoint, Visio &MS Project)
Ability to identify, quantify, articulate andmitigate risk.
Sound experience in creating service designs inresponse to a client’s key business drivers and requirements
Demonstrated analytical and problem solvingskills
Demonstrates creativity and innovation in theirwork by considering alternative design approaches to provide benefit to theircustomers/end users
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Title: MPS Services Architect
Requisition ID: 18002675