Xerox Transition Manager in Lisbon, Portugal
Xerox Corporation is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximise profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them.
We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalise, package, analyse and secure information to keep our customers moving at an accelerated pace.
We are looking for an experienced and highly organized Transition Manager to join the Transition Management team based in the Xerox office in Lisbon.
The job holder will have significant experience in managing end-to-end large international projects, as well as great customer facing skills. Effective communication skills in English are also mandatory.
Project Delivery Management:
Provides transition leadership and support for new business opportunities in pre-sales phases on large, complex and global deals at customer meetings, presentations, etc.
Responsible for implementing new services from identifying resource requirements, timeframes and deliverables per business case, through planning and deployment of Xerox and sub-vendors services and sign-off.
Works closely with the bid/project, 3rd party and service delivery teams throughout the new business lifecycle and owning the project related issues associated with the introduction of the service until the formal point of handover to the Service Delivery team(s).
Develops and owns transition communication plan to ensure consistent understanding of transition progress vs. plan with all key stakeholders.
Provides expert problem management support to difficult implementation issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit.
Financial Risk Management:
Acts as a business leader accountable for financial success and client satisfaction throughout the transition program.
Effectively manages risk across defined transition programs.
Assesses and ensures team uses process to improve productivity/cost productivity.
Act as the primary contact for the customer maintaining close communication to ensure delivery to schedule and issues addressed.
Provides a focus on Service Level Agreement (SLA) definition and customer satisfaction. Ensures information systems and structures to achieve SLA are in place.
Manages changes affecting people, this includes changes in processes that impact client staff and employees transferring to Xerox.
Provides feedback from direct client interactions to innovate next generation of offering.
Use and continuously improve standard process and achieve productivity improvements through application of repeatable best practice methodologies and optimum resource management.
Adhere to service implementation and delivery best practice, reviews and processes in line with Service Delivery governance guidance.
Champions team work and knowledge sharing; contributes to the project management community, methodologies and best practices.
Project Resource Management:
Defines and ensures appropriate resources to form delivery team for new service contracts. Work in partnership with pre-sales teams and service delivery teams.
Develop and mentor project managers and other project team members to defined level of competencies, standards and certifications.
Bachelor's Degree in project management related subject.
Relevant professional qualifications (e.g. PMI or PRINCE 2 and ITIL)
Candidate Background: Skills, Knowledge & Ability:
Successful track record of developing business case proposals and successfully transitioning large scale, mutli-location or global deals to required scope, quality, timescale and budget.
Evidence of considerable experience liaising with virtual teams of highly skilled project and/or transition managers and developing team's skills to agreed standards
Has significant experience in the initiation and management of largely complex change initiatives.
Demonstrate the ability to communicate clearly and effectively with a wide variety of internal and external people, both in formal and informal circumstances, and where necessary to gain their agreement and acceptance
Results oriented with strong attention to detail and a relentless commitment to process improvement and quality
Experience in managing customer relationships at executive levels
Demonstrable ability to lead and deliver strategically important projects through to completion
Ability to identify, quantify and articulate risk.
Excellent verbal and written communication skills in English is mandatory.
Title: Transition Manager
Requisition ID: 18001842
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.