Xerox Swedish Account Support Associate in Leinster, Ireland

We have an exciting new project in the Xerox Shared Service Centre in Dublin and we are looking for Swedish speakers to join our friendly Service Delivery team as soon as possible. As an Account Support Associate, you will be responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop. We will consider candidates who are already based in Dublin or willing to relocate (generous relocation package provided).

Main Responsibilities:

The Account Support Associate will work as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:

  • Delivery of service that meets SLA and delights the customer

  • Supporting the achievement of productivity improvements

  • Contributing to service transformation and business growth

  • Providing back-up support and cover

  • Operate and maintain devices

  • Ensure quality standards are achieved and customer requirements are met

  • Where required replenish consumables and perform key operator maintenance

  • Other duties as required

Qualifications and Experience:

  • High School Diploma / (GED) / Secondary School GCSE or equivalent

  • Fluency in English and Swedish

  • Experience in customer facing role

  • Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

  • Good communication skills

  • Health & safety awareness and compliance

Title: Swedish Account Support Associate

Location: Ireland-Leinster-Dublin

Requisition ID: 18003259

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.