Xerox Analyst I, HR Services (HR Shared Services Team Lead) in Karnataka, India

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

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The HR Shared Services Team Lead role is a key HR Service Delivery operations position. The HR Shared Services Team Leadoverseesa team within the HR Shares Services organization. Objectives of the position are to deliver operational excellence and SLA achievement, customer and employee satisfaction, developing strong collaborative relationships with the varied HR and business teams.


Has people management responsibilitieswhich may include avirtual team environment. The position manages internal relationships, and interfaces with multipleorganisationallevels.

Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures and policies.

Overseesthe day-to-day activities ofa team within theHR Shared ServicesDelivery Team which may be in remote and/or virtual locations

Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.

Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained. Monitors daily operations of a sub-unit.

Champions service delivery best practice, manages processes in line with Service Delivery governance guidance

Meetsall monthly reporting requirements and managesinternal control processes

Implementsstrategies to expand use & adoption of employee and manager self service

The role delivers key service levels within a quality, cost and delivery framework to help position HR Shared Services for success.

Effective, efficient resolution of service problems/issues, leveraging internal/external resources

Communicationseffectivelyto include relationship building and networking (internal and external)

Createsan environment to achieve high levels of team and employee motivation and satisfaction through effective team communications.

Supportsstaffing requirementsto includeinterviewingfornew employees.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.


Ability to handle confidential and sensitive information with discretion


Strong written and verbal communications skills at all organizational levels (internal and external)


Demonstrates the ability to communicate information clearly and effectively both verbally and in writing at all levels of seniority, both formally and informally


Ability to champion new ideas, manage change, and execute on action plans.


Project management experience


MS Office, Excel (i.e. pivot tables, vlookup) and Powerpoint


Good negotiation and conflict management skills


Ability to assess issues, define causes, and prioritize/execute solutions using problem solving and analytical skills


A strong customer focus with a commitment towards delivering results


Demonstrates high energy with self-initiative and results orientation


Acts quickly in response to customer problems, takes ownership and sees them through to satisfactory conclusion


Results oriented with strong attention to detail and a relentless commitment to process improvement and quality


Communication & Influencing - the ability to communicate clearly and effectively with a wide variety of internal and external people, formally and informally


Teamwork & Collaboration - displays enthusiasm and contributes to an effective team environment; demonstrates willingness to work cooperatively with others


Embracing Change - the ability to work flexibly, adapting quickly to change and responding positively to new ways of working


Results Focus - has the drive and determination to achieve objectives, overcoming obstacles to deliver results


Service Operations Expertise – ability to use process models and frameworks available within the company and externally to drive quality of service in service delivery

Title: Analyst I, HR Services (HR Shared Services Team Lead)

Location: India-Karnataka-Bangalore

Requisition ID: 18004149