Xerox Associate Analyst, IM Service Delivery (Associate Oracle DBA) in Haryana, India

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Learn more at www.xerox.com.

Purpose:

• Responsible for the database control and/or end user support of IT systems and their users. Provides support and technical services aimed at managing databases and/or systems as well database utilities. Provides desk top support for the technical infrastructure of the company. Resolves first level systems failures. Ensures close customer liaison both internally and externally with managed vendors. Provides first level technical or database problem resolution to customers/end users in a technical help desk function. Escalates complex technical/database problems to field staff and technical specialists as appropriate.

Scope:

General:

• Performs routine assignments in entry level of the professional career band

• Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts

• Professional roles will typically require a degree in their specific discipline which may apply to specific positions.

• Receives instruction, guidance and direction from others

• Limited decision making authority guided by policies, procedures, and business operations protocol

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Knowledge of PL/SQL, Oracle, Unix

Exhibit Practitioner level experience with ITIL Incident and Problem Management

Business Intelligence / Data Warehouse Expertise

Extract, Transform and Load (ETL) expertise using any of the following tools

§ Oracle Warehouse Builder – ETL Tool

Pervasive

Noetix

Unix

Job monitoring and scheduling

CRON

Shell Scripting

IBI toolset for web-based reporting

WebFocus

InfoAssist

Tableau server management

BOXI

Candidates must demonstrate a strong working knowledge in the following areas:

Monitor platform operations and metrics (24x7) using various methods

Be able to interpret and meet Service Level Agreements (SLA) for

Incident response and resolution

Service and Access Requests

Continuously maintain platform documentation

Communicate outage notifications, issues, progress, status, etc. to management, platform teams and VCP representatives

Review and provide feedback for design and test case materials for approval

Manage platform outages (planned and unplanned)

Track all outages and issuing arising to related communications

For unplanned outages, developing root cause analysis

Provide collaterals for outage review meetings

Provide input to platform improvement activities, such as

Develop tools necessary to reduce NVA activities

Improve platform uptime

Reduce incident resolution time

Provide input to Management Reporting, such as

Generate slide deck for monthly operations review

Generate and analyze incidents for patterns and anticipate unplanned outages

Title: Associate Analyst, IM Service Delivery (Associate Oracle DBA)

Location: India-Haryana-Gurgaon

Requisition ID: 18001338