Xerox Analyst I, IM Service Delivery (Oracle Apps Functional Consultant) - Project RUNWAY - Incremental in Haryana, India

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

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This position requires an experienced Oracle apps functional specialist (R12 & 11i) to support and manage various modules of apps and provide 24x7 on-call support.

  • In depth knowledge in Oracle EBS Functional 11i & R12

  • Hands on experience in Order Management (OM), Shipping (WSH), Inventory (INV)

  • Oracle Engagement including SR support

  • Job scheduling , familiarity with site and user profiles setup

  • Month end & Year end support

  • Experience in Incident engagement and escalation process

  • Ability to test business processes

  • Provide day to day functional support for Oracle Apps R12 & 11i systems.

  • Monitor various critical programs and processes of Oracle Apps

  • Perform impact analysis of Oracle patches

  • Attend daily / weekly conf calls with VCPs.

  • Assesses and manages technical risk; prepares risk mitigation alternatives and recommends the appropriate alternative. Escalates significant risks and issues to the program team and leadership

Candidate Education:

  • Bachelor’s Degree in Engineering or MCA from a reputed college.

  • Must have experience in Supporting 24x7 mission critical Oracle EBS Applications R12 & 11i.

  • Must have experience in troubleshooting issues & provide resolution to the end users under high pressure environments.

  • 5 to 8yrsof experience as a Oracle Apps Functional consultant - Rel 11i & R12

  • Excellent verbal and written communication skills required to document and report on defects and other software issues

  • Proven ability to quickly learn new products and processes.

  • Work with the IT and Business Teams to resolve incidents

  • Attention to detail and accuracy.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Title: Analyst I, IM Service Delivery (Oracle Apps Functional Consultant) - Project RUNWAY - Incremental

Location: India-Haryana-Gurgaon

Requisition ID: 18001223