Xerox Order Management Analyst with Dutch in Cataluna, Spain
Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.
Role Purpose and Scope:
The Order Management Agent’s main objective is to achieve the daily, weekly & monthly targets for his/her group. This is achieved by training and deploying resource effectively through the team structure. An operational role that also encompasses key relationships within XE (Country Teams, Management Team, BPO team, Partners & Customers)
To manage effectively designated team work-flow to achieve SLA and Targets
Input & Process Orders & Returns
Validation of Orders and Pricing
Management of relevant customer details
To ensure compliance with work instructions and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
To escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
To respond and action in a timely professional manner any escalations received
To provide Team Leader with timely and accurate reporting that captures performance trend metrics and actionable management information.
A minimum of 1 years’ experience with in an order to collect organisation
University Level education (desirable)
Fluency in Dutch and English both written and verbal.
Results / Target driven
Self-motivated and willing to learn new skills
Ability to work on own initiative
Adaptable to a changing environment & flexible with regard to working patterns
Excellent communication and negotiation skills
Excellent Customer Care skills
What we offer:
Competitive salary and bonus scheme
Generous relocation package
Friendly and flexible work environment
Flex salary programme
Life and accident insurance
Annual shop allowance
Free Spanish lessons
Title: Order Management Analyst with Dutch
Requisition ID: 18000682