Xerox Communications Advisor in Brussels, Belgium
Xerox Corporation is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximise profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them.
We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalise, package, analyse and secure information to keep our customers moving at an accelerated pace.
PURPOSE OF ROLE
You will be working as part of the Delivery organisation and will focus on maximising the communication services activities within Managed Delivery Services Customers by providing compelling Solutions that solve and deliver to each of the client’s individual communication challenges and requirements.
As a Trusted Advisor, you will support the customer in their understanding, choice, design, implementation, use and delivery of both print and digital communications. You will also ensure all commissioned work is delivered on time by managing internal (local & international) and external suppliers from briefing through to project completion.
Become the customer's trusted communications advisor: understand the customer's business goals and communicationchallenges in order to identify and deliver innovative, value-added solutionsand to ensure the role becomes the primary, central source for trusted advicefor all document production and communication needs of the customer businessunits
Maximise Xerox business penetration: Identify & engage all customerorganisational departments to understand their individual communicationrequirements and provide compelling solutions to maximise business opportunities
Optimise the business value delivered to the customer via theXerox contracts and SLAs: Receive briefsfrom the customer and develop specifications to build estimations with inputsfrom internal & external suppliers for customer approval.
Customer vertical sector communications expertise : an understanding of the sector requirements in relation todocument output and quality; also frequency, content, production methods andcompetitive landscape defining the customer's digital communications.
Manage expansion of the role across customer geographies andbusiness units: support themanagement of events across multiple regions as appropriate utilising a matrixmanagement style approach; act internationally dealing with both suppliers andstakeholders (Xerox and/or Customer) across multiple regions where required.
Ensure brand consistency, legal and regulatory requirements aremet on all customer communications: managedocument or chosen communication lifecycle/production from concept to deliveryto meet customer requirements and corporate standards.
ContinuousImprovement: Build and maintain relationships with suppliers, partners andinternal support functions to drive process improvements; ensure the deliveryof a cost effective product or communication technique is appropriate for the customer’sbusiness requirements; maximise financial efficiencies (including VAT) for thecustomer and Xerox.
Multi- channelfocus: provide knowledge, insight & capability on dynamic documentmanufacture, URL development and e-mail provisioning to realise multi-mediacustomer campaigns through Xerox service
Campaign Management: Plans& co-ordinates campaigns using tools such as XMPie Circle and collaborateswith relevant internal & external partners to ensure quality campaignexecution. Demonstrates campaign performance through analytics reporting.
BACKGROUND, EXPERIENCE AND QUALIFICATIONS
Excellentverbal and written customer facing and customer service skills and with theability to engage at all managerial levels.
Experiencein the use of print and digital communications, preparation, presentation &use, composition practices associated & the sourcing of such work,collaborative workflow software and MI reporting.
Creative& entrepreneurial nature to help drive innovation and the engagement ofXerox services into the chosen customer accounts.
Consultative selling skills toidentify and relieve customer pain points and Account Management skills tomaintain client relationships
Proven ability to influencedecisions and raise issues with others in a way that maintains trust andcredibility
Proven ability to build andmaintain high level professional relationships
Experience of Campaign planning andco-ordination using industry standard tools
Understanding of data management requirementsand campaign performance data analytics
Title: Communications Advisor
Location: Belgium-Brussels - Capital Region-Brussels
Requisition ID: 18003068
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.