Xerox Great Pay!, AM Shift, Medical Billing/Collections Specialist, ICD-9 - Westlake Village, CA in Westlake Village, California

Medical Billing/Collections Specialist, ICD-9

Xerox Services - Westlake Village, CA

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit,, or If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Collects monies owed on large balanced delinquent medical accounts. Performs one or more of the following duties:

Monitors delinquent accounts and implements collection procedures. Sends follow-up letters and accepts payment on certain accounts. Assists patients with information on payment arrangements and account disputes. Re-bills insurance companies when appropriate. All other duties as assigned.


The Collections Specialist is responsible for analyzing medical claims data and collecting monies from healthcare providers when claims overpayment is evident. Must be able to manage a high volume of incoming and outgoing calls while providing excellent customer service and problem solving skills. Will need to be able to maintain positive vendor relations as regular telephone contact with providers (doctor’s offices, hospitals, etc.) will be required to initiate the rebilling process. Need to have strong time management and organizational skills as follow ups with providers must be made to discuss status of rebilling and reimbursement process to ensure account resolution.

Ideal candidate should possess strong analytical skills, medical billing or claims processing knowledge and collections background. Must possess the ability to work independently and have excellent customer service and communication skills, patience, flexibility and the assertiveness to achieve goals. Strong phone skills and PC skills including MS Word Excel and e-mail experience required. Preferred Experience: Medical billing, collections, EOB, CPT codes, ICD-9 codes, Health Insurance, Medi-Cal, and Medicare. Candidate must have the ability to speak, hear and see clearly, and will be on the telephone the duration of the daily shift. Must be able to sit for long periods of time.

Job Requirements:
Availability to work 40 hours Mon, Tue, Wed, Thu, Fri, between 7:00 am and 5:00 pm

Strong phone, computer, Word, Excel and email skills Ability to pass a Drug Test
Ability to pass a Background Investigation
H.S. Diploma or G.E.D. Certificate
18 Years of Age or Older

/Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.



Job: Credit & Collections

Organization: Recovery Services

Title: Great Pay!, AM Shift, Medical Billing/Collections Specialist, ICD-9 - Westlake Village, CA

Location: California-Westlake Village

Requisition ID: 16028007

Virtual/work from home? No