Title: Documentation Analyst/Tech Author - IP
Location: United Kingdom-Hertfordshire-Welwyn Garden City
In brief
Global Document Outsourcing (GDO) provides documentation and learning programmes on a world-wide basis to internal and external customers. The Service Documentation Department within Xerox Global Services is a small team of 10 people based in Welwyn Garden City, providing Service Documentation to the Xerox service community. This documentation includes Service Manuals, Spare Parts List, Installation Instructions, Wiring Diagrams, Kit Instructions, Technical Bulletins, Principles of Operation and Help Files.
Who should apply?
This position is suitable for a student studying an Engineering/Technical degree.
What will I be doing?
? To assist in the development and maintenance of service documentation materials for Xerox products, including: Service Manuals, Spare Parts List, Installation Instructions, Wiring Diagrams, Kit Instructions, Technical Bulletins, Principles of Operation and Help Files
? To interface with Customer/ Engineering functions to resolve any technical questions/ problems
? To contribute to various cross-functional teams working to improve/ update standards, processes and customer offerings
What skills do I need?
• Knowledge in electro-mechanical and/or electronic engineering
• Proficient writing skills (spelling, grammar, punctuation, clarity, work choice and usage; graphics)
• PC literate with a working knowledge of MS Office tools such as Word, Excel and Outlook
• Good analytical skills to enable the interpretation of technical product specifications
• Good interpersonal and communication skills (listening, speaking, questioning)
• Manually dextrous with the ability to disassemble and faultlessly re-assemble electro mechanical components
Personal Attributes
• Mature approach to work, always well prepared, organised and punctual
• Able to work on ones own initiative as well as part of a team
• Well organised with the ability to be flexible in order to prioritise and manage a workload to meet deadlines
• Excellent verbal communication skills, with the ability to convey ideas to team members and engineers
• A high level of interpersonal skills with a mature approach to liaising with people on a variety of levels within the organisation
As part of your application you are required to attach a cover letter with responses to the following questions (150 word limit per question):
1. Why Xerox? Please tell us why you have chosen to apply for a position with us.
2. What excites you about this role? Please detail what elements of the role most interest you.
3. What skills, competencies and technical abilities have you acquired to enable success in this role?
4. Tell us about something you have done that you are proud of.
5. Write simple instructions detailing how to change a light bulb
Application Closing Date: 30th January 2012
Assessment Centre Date: 16th February 2012
Job: Infrastructure Management
