Xerox Account General Manager (AGM) in Washington, District Of Columbia


• The primary objective of the Account General Manager (AGM) is to achieve revenue and profit growth targets in a territory consisting of Federal Civilian clients. The AGM is responsible for client satisfaction and loyalty to the Xerox brand within their territory and works with a diverse group of internal and external stakeholders to optimize account penetration and contract retention.


• Individual contributor with significant “informal leadership” responsibility to drive results through diverse and extended team(s)

Primary Responsibilities:

• Engage accounts at all levels (including Secretary, Deputy Secretary and C Level contacts) to understand strategic objectives and operational priorities and communicate Xerox value proposition.

• Grow profitable revenue by introducing new services and solutions to solve clients’ business problems and/or capture new opportunities

• Develop strategic plans based upon agency mission, priorities and GAO/OMB scores.

• Understand account P&L and manage to opportunity areas

• Lead diverse and extended teams to pursue and capture complex, strategic opportunities

• Leverage all Xerox channels as appropriate to optimize account penetration

• Ensure successful resolution of customer satisfaction issues

• Lead RFP/RFI response activities

• Engage and collaborate with pricing and contracting resources to propose, negotiate and close large and complex contracts

• Ensures financial governance processes are adhered to for all new and renew opportunities.

• Leverage Focus Executives, Industry Marketing and Alliance Partnerships to expand client relationships and identify new opportunities

Candidate Education:

Minimum Bachelor's Degree

Preferred Master's Degree MBA Preferred

Professional Certifications:

Minimum Lean Six Sigma Yellow Belt Certified

Preferred Green Belt certified or in the process of achieving certification

Candidate Background: Skills, Knowledge & Ability: minimum requirements:

Established a track record of achieving revenue and booking targets

Demonstrated ability to manage & develop senior client relationships

Demonstrated ability to Lead and manage multiple, long and complex selling cycles

Posses a significant level of industry knowledge and end-to-end business process expertise

Possesses strong business and financial acumen (skilled in interpreting client financial statements)

Established track record of being profit focused and accountable for results

Ability to analyze performance metrics, risks, and controls

Strong negotiation skills.

Superior knowledge of Xerox Services and Solutions desired

Knowledge about Information Management processes and tools

Possesses strong interpersonal and teamwork skills

Able to demonstrate self-initiative and results orientation

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox in the U.S. may request such accommodation(s) by sending an e-mail to

Job: Service Delivery Management

Organization: Sales Enablement

Title: Account General Manager (AGM)

Location: District of Columbia-Washington

Requisition ID: 16032719

Virtual/work from home? Yes