Xerox Clinical Interaction Specialist - Bilingual (Mandarin/English) Telemedicine in United States

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit,, or

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

The Clinical Interaction Specialist (CIS) is the first point of contact to a patient and directly practices Telemedicine. The CIS reports directly to a Customer Experience Manager and will be part of a team of clinicians. The CIS serves patients by conducting medical interviews with patients via phone to obtain medical information requested by the insurance carrier and to provide critical information about preventative care available through their insurance carrier. Acting as a patient advocate and offering clinical health care at a distance, the CIS ensures a professional, efficient, thorough and accurate interview is completed to meet the needs of the patient, the insurance carrier and RSA Medical. The CIS must ensure that every patient is provided with a positive, informative experience that focuses on quality and excellent customer service.

  1. Conducts calls with patients, reviews the case file and completes a medical interview to obtain the required information as designated by the TeleMed interview system.

  2. Uses a consultative approach supported by medical knowledge and defined policies and procedures to uncover and collect information regarding conditions, treatment, medication usage, recovery etc.

  3. The CIS has a focus on providing an excellent customer service experience to all patients, acting as an advocate for them by providing information about preventative care available through their insurance carrier.

  4. Acts as a courteous, professional medical representative and customer advocate to obtain necessary information, document collected information efficiently and credibly to ensure a complete and accurate medical interview is completed and filed with the insurance carrier. Demonstrates empathy and compassion when needed.

  5. Responsible for following defined policies, procedures and standards for professional conduct, the CIS must perform within Quality standards to ensure consistent, accurate, professional patient interactions.

  6. Acts in compliance with all HIPAA guidelines and standards of care in patient interactions. Uses good judgment, tact and compassion to handle the delicacy of exchanging personal health information and the nature of sensitive medical information.

  7. Maintains a consistent knowledge of all Client programs which he/she has been trained on. Willingly accepts additional training to expand skills to become capable of servicing a higher number of patients across varying client programs.

  8. Accepts responsibility for actions and executes transactions with the knowledge that every interview is confidential and information obtained requires extreme accuracy as the information collected generates legal documents which are filed with the insurance carrier.

  9. All other duties as assigned.

Required Qualifications:

  • Must have completed a degree in an approved USDOE accreditedprogram/InternationalEquivalent as a Medical Doctor (MD), Registered Nurse or Licensed Practical Nurse is preferred

  • Current Student Nurses or Medical Students are acceptable with official transcripts

  • Allied Health experience will be considered with 2 years of clinical/patient care experience.

  • Must have strong customer service skills

  • Medical Terminology is required

  • Typing 20 wpm

  • Proficient with Computers/Internet and MS Outlook

  • Strong oral communication skills



Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Service Delivery Healthcare

Organization: RSA

Title: Clinical Interaction Specialist - Bilingual (Mandarin/English) Telemedicine

Location: United States

Requisition ID: 16032157

Virtual/work from home? No