Xerox Credit & Collections Associate IV with French in Bulgaria

Purpose:

• Responsible for collecting overdue payments and establishing re-payment arrangements.

• Performs a wide variety of credit and collection functions. Collects monies owed on delinquent accounts.

Scope:

General:

• Senior level job with extensive work experience

• Has developed expertise in a variety of work processes through job-related training

• Generates new and innovative solutions to complex problems, and proposes improvements to processes

• Analyzes complex technical problems and delivers solutions where precedent may not exist

• Works autonomously within established procedures and practices

• May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals and maintaining schedules

• A portion of time is normally spent performing individual tasks relation to the unit or sub-unit

• Will have specialized external certification (technical roles)

Primary Responsibilities:

• Performs one or more of the following duties:

• Monitors delinquent accounts and implements collection procedures.

• Sends follow-up letters and accepts payment on certain accounts.

• Performs tasks and ensures quality in support of post-sale customer administration business initiatives.

• Input information through data screens to accurately reflect account activity & resolve account discrepancies and balances

• Re-bills companies or individuals when appropriate.

• Responds to inquiries from customers or external collection resources.

• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts

• Maintains databases by entering, updating, and retrieving data as well as formatting and generating reports.

• Evaluates new and existing customer creditworthiness; extends and/or revokes credit lines/limits.

• Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts

• Reviews and makes recommendations regarding bad debt or write-offs.

• Develops and maintains relationships with external credit agencies

• Collect coins and currency from parking meters and toll pay stations

• All other duties as assigned

Candidate Education:

Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent

Preferred Associate Degree / College Diploma /Cegep / A Levels

Candidate Background:

Minimum Incumbents will have had extensive experience within a large organization, ideally within collections / customer service

Minimum Demonstrates proficient negotiation skills with a track record of successful outcomes

Minimum Ability to plan and organize daily activities in a methodical and productive manner

Minimum Excellent interpersonal and customer care skills. Must be able to build positive, productive relationships with customers, value chain partners and team members

Minimum Excellent verbal and written communication skills with the ability to deal effectively with a diversity of individuals at all organizational levels.

Minimum Flexible to work in a fast paced environment and flexible to changes; desire to succeed

Minimum Strong communication skills and the ability to establish relationships with accounts

Minimum Proficient in Microsoft Office applications. Role may require specific depth of skill in specific application(s).

Job: Credit & Collections

Organization: Global Document Outsourcing Business Group-X000000060

Title: Credit & Collections Associate IV with French

Location: Bulgaria

Requisition ID: 17000188