Xerox Analyst I, Customer Risk Management with English in Bulgaria


To optimize company revenue whilst protecting the portfolio integrity through prudent manual approval of transactions which are not autoscored

Maximize the revenue whilst minimizing the cost of Bad Debt /Write Offs

Main responsibilities:

Manually underwrite small ticket transactions ( < EURO 150k) referred by the Risk System

Conform to Risk policies and Business Quality Guidelines, focusing on payment capacity, debt service and solvency

Conform to Risk policies focusing on behavioral criteria for small ticket transactions

Identify and Troubleshoot reporting inaccuracies

Provide first line reporting / Query handling support to internal customers

Assigns and makes recommendations on Credit Risk Ratings and Credit Lines of Business Partners. Manages orders approvals and escalations when exposure is above the Credit Limit and the delegation of authority

Assists OTC team monitoring delinquency and review bad debt provision proposals according the Channel partner bad debt policy

Skills, Knowledge and Abilities

Relevant Professional qualifications (at minimum BA Finance or Economics) / Legal knowledge valuable

Relevant experience from similar tasks, from a similar position within a financing company or a bank (preferably a leasing company)

Ability to apply a different risk management approach and analysis depending on type of services and products involved.

Experience with Automatic Credit Scoring / Score Card risk assessment as well as financial statements

A commitment to customer service excellence for both external and internal customers

Understanding of the needs of customers and delivery expectations

Willingness to accept responsibility / accountability

Flexible approach to meet changing requirements as and when they arise

can do‘ approach to work

Able to work under own initiative

Ability to work under pressure without compromising quality

Very Good knowledge of English

Additional role requirements:

Strong communicator and team player / Experience of a shared services environment is a plus / Strong integrity and detail orientated

Self-starter and able to act on own initiative / Proven analytical ability and creative problem solving skills / Capable of managing multiple priorities simultaneously / Excellent communication and interpersonal skills (oral, written, presentational) / an inquisitive mind and ability to work effectively with multiple stakeholders required

Very good Microsoft Office skills particularly Excel. Knowledge of SAP is an advantage

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Customer Risk Management

Organization: Global Document Outsourcing Business Group-X000000060

Title: Analyst I, Customer Risk Management with English

Location: Bulgaria

Requisition ID: 16032781