Title: Service Delivery Analyst - IP
Location: United Kingdom-Greater London-Uxbridge
In brief
The student will join the A2B competence centre which manages a European wide business transformation project. This is a very large pan European SAP implementation; covering 16 countries and approximately 80,000 users (supporting internal employees, Xerox customers and business partners), and supporting 50% of Xerox's European Business. In particular they will become part of the Service Delivery Team, which supports the ongoing operation of this application.
Who should apply?
This is a great job for someone seeking a varied and challenging role; the jobholder will gain experience in both business and IT environments and as such would suit candidates studying business or computing related degrees.
What will I be doing?
* Working in a support environment based on ITIL service management best practice.
* Operational Reporting completing weekly and monthly reporting measuring the service being provided to the European Business. Being the back up for daily reporting and assisting in extracts if there are errors.
* Risks and Issue Management Chairing a weekly meeting to review A2B competency centre Service Delivery Risks and Issues and progress actions with team members.
* Website Development and Maintenance Actively updating and maintaining the Service Delivery website to ensure the validity of the data and the opportunity to improve the website, where deemed necessary.
* Process owner for the New Starters and Leavers process.
* Controlling the A2B Document Repository.
* Holiday calendar maintenance.
* Solmon ticketing tool back up.
What skills do I need?
* Good organisational skills with some knowledge and awareness of project planning and systems development lifecycle principles. Able to plan and prioritise workload, meeting deadlines successfully.
* Good interpersonal skills able to work effectively in a team environment but equally able to work pro-actively and on own initiative as required.
* Good communication skills, both verbal and written.
* Computer literacy specifically with good MS Office skills, particularly Microsoft Excel. A knowledge of pivot tables would be an advantage.
As part of your application you are required to attach a cover letter with responses to the following questions (150 word limit per question):
1. Why Xerox? Please tell us why you have chosen to apply for a position with us.
2. What excites you about this role? Please detail what elements of the role most interest you.
3. What skills, competencies and technical abilities have you acquired to enable success in this role?
4. Tell us about something you have done that you are proud of.
Application Closing Date: TBC
Assessment Date: TBC
Number of Vacancies: 1
Start Date: Summer 2012
Location: Uxbridge, West London
This role is designed for undergraduate students looking for a 12 month fixed term placement as part of their University study. Job: Customer Support & Administration
