Xerox Jobshttp://xerox.jobs2012-05-25 03:24:45.055619GBRUxbridgeTitle: Operations Analyst Location: United Kingdom-Greater London-Uxbridge The management of Incident and Problems within the Incident and Problem Team for the Xerox SAP service including all ticket management, validation, categorisation, governance, escalations and associated documentation, alongside the Operations Lead. Daily involvement in all aspects of running and maintaining the ESAP Service and Operations room. Thus providing effective control and mitigation of risk to the availability, performance, security and compliance of the business services impacting the overall running of the ESAP Service. Main responsibilities: - Responsible for contributing to Problem and Incident Management PDD’s and related documentation. - To deputizing the Operations Lead when they is not there or on holiday. - Shared ownership of Ops Board with Ops Lead – responsible for making sure the board is updated when information changes for Incident and Problems. - To be an active participant in Daily and Weekly Ops meetings on ALL issues being tracked. - To engage with Tech Ops teams to ensure Problem Management is tracking any risks or issues that result from Major Incidents. - To participate in Major Incident Management processes – to work with the Ops Manager and Ops Lead on all Major Incidents, whilst ensuring that other non related issues are still progressing. - To participate in the following Major Incident Management activities; communications, tracking MI timelines, ensuring that relevant support teams or SME’s are engaged. - To ensure personal development and understanding of all areas that impact Service including; Critical business reporting, monthly availability calendar, Ops room monitoring facilities, critical jobs and timings and to understand the impacts of failures or alerts to the business. - To work as a team with the Ops Lead in Managing Incident and Problem Management and all associated activities. -To provide governance to Incident and Problem Management with the Ops Lead to ensure reporting and processes are followed. - To react to situations impacting service, both current and recently resolved to ensure that future risk to Service is reduced. This is likely to include highlighting and raising Risks and Issues as seen. - To continually review Ops room monitoring and understand the processes and people involved to ensure appropriate actions are taken in the event of alerts. - Active participant in RCA process, ensuring that RCA’s are requested, delivered to SLA and scheduled for appropriate review. - To work with Ops Lead to ensure RCA action tracker actions are progressing and that related Problem tickets are up to date. - To ensure all P1 and P2 Incidents include appropriate Business impact statements and that all Problem tickets include clear and concise Problem statements. - To deputize for Ops Lead in all situations including handling escalations on own or with input as required from Ops Lead or Ops Manager. - To actively participate in engagements with Axon Problem and Incident Managers on all P1 and P2 Incidents and Problems to ensure best practice Xerox approach is followed and that all Incidents receive appropriate attention. - Regular engagement with Axon SDM’s and Xerox Operational Management to facilitate a working environment that promotes transparent working between Axon and Xerox Support teams, whilst facilitating cross pollination of best practice ideals. - To leverage experience of Change Management Process as part of day to day Incident and Problem Management. - To liaise directly with Xerox Support Team Leads as required, on all issues being tracked from the Ops room. - To ensure that weekly reporting for Incident and Problem is provided in a timely fashion and to contribute to all other Ops related areas, availability, stability and risk. - To actively find and create Risks and Issues to the Service. - Responsible for having a Service orientated view of Operations that is focused on Service availability and continuity. - Participation in Month End Planning and to have an understanding of the process. - Responsible for providing updates and input to Senior Management as requested. -Regular engagement with BRM community to ensure Support resources are appropriately aligned to business priorities. - To ensure the continued delivery of Incident and Problem reporting, sharing ownership of reporting tasks with Ops Lead. Bachelor’s Degree or Masters Degree (preferred) in Computer Science, Information Systems, Business Administration, Contract Administration, Finance, or other related field. Or equivalent work experience.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Typically has solid relevant technical or business work experience in an SAP or Service Delivery Support environment, ideally using Solution Manager for ticketing and experience of Transport Management and tooling preferred. Ideally a minimum qualification in ITIL Foundation. Shows a systematic, analytical approach to problem solving. Has broad commercial and technical expertise, often in a variety of environments. Demonstrates the skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions. Possesses a good level of relationship skills, with particular emphasis on interpersonal and negotiating skills. Demonstrates good negotiation skills with experience of dealing with users, other staff and suppliers. Is familiar with the requirements of the organization for products and services and with the use of the products and services which are the subjects of the contracts. Understands standard contracting procedures within own organization. Has sound commercial, organisational, time management, negotiation and staff management skills. Pays attention to detail. Is skilled in conducting meetings and team management. Has a knowledge and understanding of IT concepts and architectures, coupled with a knowledge of problem management and the principles and processes of implementing and delivering IT services. Shows aptitude for analyzing and managing problems arising from incidents in the operation of information systems. Has general awareness of the nature of business-critical incidents, and of their implications for the business. Is thoroughly familiar with the services and products delivered and the tools, methods, procedures, equipment and software used in the operation and management of the service. Has the ability to lead teams of staff successfully, when handling complex or high impact problems. Above average verbal, written and presentation skills. Above average proficiency using standard Office productivity applications & pc-based analytical tools. Ideally has LSS Green Belt quialification. Job: Information Technology2012-05-23 19:34:41United KingdomXeroxNone12011163NoneUxbridge, GBR28894638http://xerox.jobs/xml/28894638/jobUSAWebsterTitle: Real Estate Strategy Analyst Location: United States-New York-Webster Provide business/finacial analytical support for the Global Workplace Services and Solutions (GWS&S) Real Estate Strategy and Planning team as we deliver: - Real Estate portfolio optimization - acquisition, dispostion and consolidation decisions - Short and long term real estate strategies to support all business units and corporate objectives - Real estate master planning by geography Essential Functions - Communication with internal customers, property management, project management & co-suppliers in delivering the solutions - Financial analysis to enable accurate decision making for the objectives listed above. - Preparation of Capital Lease Aquisition/Disposition Requests (CLAR/CLDR) - Administration of key real estate systems/tools: CLAR/CLDR system, Move Request system, Facility Utilization system, Docushare/Sharepoint sites, policies/processes/manual - Project management and tracking - Preparation and analysis of facility occupany reports - Preparation and support for real estate Master Plans - Preparation of value chain partner strategy slides - BA/BS/MS Real Estate or related degree program - Proficient user of MS Excel: accurate manipulation of large tables (30 columns, 1,000 rows), including the use of Pivot Tables, and functions such as VLOOKUP, IRR, NPV - Proficient user of MS Powerpoint: embedded graphics, tables, photos, formatting - Proficiency in MS Access preferred - Creative and independant team member Job: Accounting / Finance2012-05-23 19:34:41United StatesXeroxNew York12015898NYWebster, NY28894636http://xerox.jobs/xml/28894636/jobUSAAlbuquerqueTitle: Service & Solutions Executive (SSE - US) Location: United States Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-05-23 19:34:14United StatesXeroxNew Mexico12015753NMAlbuquerque, NM28894344http://xerox.jobs/xml/28894344/jobCANNoneTitle: NSS/OSG Systems Analyst Location: Canada-Alberta-Edmonton MAJOR RESPONSIBILITIES<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> · Troubleshoot and repair Xerox validated solutions (post sale software/ network/ andapplication support for B&W /Color solutions). · Recommend component, system and application changes to meet Customer requirements · Work cross-functionally to resolve escalated problems requiring software and networking experience · Provide software and network support to specialists and Office Systems Service Professional in complex networked Customer environments. · Act as a post Sales Analyst for mono/colour Applications and DFE Support · Provide coaching and support to specialists and Office Systems Service Professional in the Network competency-learning continuum. · Understand operation of all standard network architectures · Ownership for resolution and logging hardware/software/network/ and application problems in support link. · Engage continuous learning, utilizing a Personal Development Plan (PDP) and completing product training within required timelines, to ensure ongoing support of future products and services · Proper care and maintenance of Xerox property – effective asset management · Technical support to the account team through analysis, design and development of solutions · Faultless implementation and training of proposed solution · Validating solutions by matching our technology to customer requirements and technical environments · Assist in communicating solutions to customers through presentations, demonstrations, and preparation of proposals and responses to sales opportunities and tenders · Collaborative working relationships with Sales Consultants, Account Teams, Technical Services and Analyst Workgroups WORK CHARACTERISTICS · Adhere and effectively utilize defined Xerox Core business and operational processes, · Practice effective information management; technical and configuration updates on solutions and utilize smart systems (e.g. Eureka) to stay current and knowledgeable on the suite of Xerox solutions you support · Practice effective territory management and prioritize work according to /Customer requirements in a team environment · Role model in all technology tools. · Ability to recognize and execute opportunity for billable services · Works primarily at Customer site, providing support to external Customers · Maintain knowledge level of systems /network architecture at industry level · Works independently without supervision. · Travels to provide support in rural, remote and urban environments · Comply with Environmental and Health and Safety policies and procedures · Conduct work in an ethical and professional manner QUALIFICATIONS<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> · University degree, in Computer Science, Management Information Systems or Business is preferred. · Effective communication skills including oral, written, and presentation skills · Able to operate effectively individually or in a team environment · Solid work experience with standard/non-standard networks and network operating systems. · Demonstrate knowledge and use of common office and desktop applications, both PC and MAC based · Demonstrate knowledge of current communications devices and protocols, server and desktop technologies · Knowledge of digital document workflow and competitive technologies · Creative problem solving and conceptual thinking · System environment work experience preferred · Minimum of five years software network support and problem resolution experience · Demonstrated expertise in the integration / maintenance and repair of different multi-user network operating systems. · Role model in Customer problem management skills · High level knowledge of Colour Applications and Theory Job: Technical Customer Services2012-05-23 19:34:11CanadaXeroxNone12015181NoneVirtual, CAN28894247http://xerox.jobs/xml/28894247/jobUSARochesterTitle: Global Leadership Learning & Development Manager Location: United States-New York-Rochester · To develop an approach to assess annual leadership performance through a leadership scorecard and develop an associated investment case with a focus on executive leadership development as an enabler. · To co-lead the development of a global framework to identify the appropriate skills, knowledge and competencies that can be applied to all leaders across the enterprise and to lead the effective implementation of the model at the executive level. · To ensure the identification of the critical leadership gaps and interventions to support executive leadership development for incumbent and future leaders in line with the business strategy · To ensure that Organization design principles are embedded into the leadership development framework · To play a key role in the identification of a set of assessment tools for use throughout the Leadership framework appropriate to the layers, negotiate global rates and develop internal capability for their use in order to ensure quality, consistency and cost optimization · To research all available options (including Xerox Services) of developing and delivering effective leadership programs to targeted communities to establish the most cost effective method. · To develop effective relationships with business schools, professional networks and benchmarking · To ensure each program contains evaluation measures which support revenue growth, cost control and demonstrate return on expectation · To support the development of leadership high potential individuals through a variety of programs in order to develop the strength of the leadership bench” · Understand experiential development paths conducive to executive high performance in the context of specific business conditions · Support the GM and Senior GM Acceleration Pool process in assisting in the development of Career Plans and Leadership Development Plans for Acceleration pool members · Ensure the effective design, delivery, budget and evaluation of the CEO Forums to ensure return on investment · To support individual (executive) coaching on leadership behaviors using a variety of interventions (e.g. 360 feedback etc) Bachelor's Degree Proven experience and understanding of management and leadership development and leadership competency identification and deployment in large and complex Organizations Has extensive business knowledge and an understanding of current and emerging approaches to executive leadership development Strong interpersonal, networking and influencing skills Strong team working and collaborative skills Able to establish credibility at a senior level Effective Change Management skills Drive for results Job: Training2012-05-23 19:34:07United StatesXeroxNew York12015771NYRochester, NY28894116http://xerox.jobs/xml/28894116/jobGBRUxbridgeTitle: Reporting Analyst Location: United Kingdom-Greater London-Uxbridge Purpose of the role: The development and production of Incident, Problem and Service Delivery Management related Reporting for the Xerox SAP service. To include all engagement with reporting stakeholders to ensure the development of both new and ongoing reports are carried out appropriately. To provide report documentation to support the handover and running of reports as well as providing training and handover support for reports that are provided to individuals or teams within the Service Delivery Organisation. Works alongside the Operations Analysts and has some involvement in aspects Service Operations, may be required to provide cover an on Incident and Problem Processes and assist with the progression and management both Incidents and Problems. Works closely with Competence Centre Management to provide ad-hoc reporting as required to support both Management and the ESAP Service. Main responsibilities: - Responsible for producing Problem and Incident Management reporting and maintaining related documentation. -Engaging with all reporting stakeholders to ensure that existing Reporting facilities and those required for development are correctly planned, scoped and executed. - To work on predefined pieces of work to support Management, providing input to ongoing Service Delivery Projects. - To deliver new reporting solutions based on existing and new designs. - To be an active participant in Daily and Weekly Ops meetings on ALL issues being tracked. - To participate in Major Incident Management processes – to work with the Ops Manager and Ops Analysts on Major Incidents as needed. - To ensure personal development and understanding of all areas that impact Service including; Critical business reporting, monthly availability calendar, Ops room monitoring facilities, critical jobs and timings and to understand the impacts of failures or alerts to the business. - To work with the Ops Analysts in identifying Incident and Problem Management trends highlighted by Reports and to assist in defining or carrying out remediating activities. - To leverage experience of Xerox Reporting Process as part of day to day Incident and Problem Management. - To liaise directly with Xerox Support Team Leads as required on Reporting issues being tracked from the Ops room. - To ensure that weekly and monthly reporting for Incident and Problem is provided in a timely fashion and to contribute to all other Ops related areas, availability, stability and risk. - - Responsible for providing updates and input to Senior Management as requested. - To ensure the continued delivery of Incident and Problem reporting * Bachelor’s Degree or Masters Degree (preferred) in Computer Science, Information Systems, Business Administration, Contract Administration, Finance, or other related field or equivalent work experience. * Solid relevant technical or business work experience in an SAP support/reporting environment. * Ideally a minimum qualification in ITIL Foundation. * Expert in Microsoft Excel, with experience and good understanding of other standard business reporting tools. * Shows a systematic, analytical approach to problem solving. * Has broad commercial and technical expertise, often in a variety of environments. * Demonstrates the special leadership skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions. * Possesses a level of management skills, with particular emphasis on interpersonal and negotiating skills. * Demonstrates good negotiation skills with experience of dealing with users, other staff and suppliers. * Is familiar with the requirements of the organization for products and services and with the use of the products and services which are the subjects of the contracts. Understands standard contracting procedures within own organization. * Has sound commercial, organisational, time management, negotiation and staff management skills. Pays attention to detail. Is skilled in conducting meetings and team management. * Has some knowledge and understanding of IT concepts and architectures, coupled with some knowledge of problem management and the principles and processes of implementing and delivering IT services. * Shows aptitude for analyzing and managing problems arising from incidents in the operation of information systems. Has general awareness of the nature of business-critical incidents, and of their implications for the business. * Is thoroughly familiar with the services, tools and methods, procedures, equipment and software used in the operation and management of the Service reporting. * Above average verbal, written and presentation skills. * Above average proficiency using standard Office productivity applications & pc-based analytical tools. Job: Information Technology2012-05-23 19:33:34United KingdomXeroxNone12015978NoneUxbridge, GBR28894102http://xerox.jobs/xml/28894102/jobUSAWebsterTitle: Senior IT Delivery Manager Location: United States-New York-Webster Purpose: • The Senior Delivery Manager (SDM) is responsible for managing and coordinating all project phases associated delivery of a solution. The phases include: prototyping, development, integration, testing and implementation initiatives. This position will focus on the delivery of new solutions as well as major enhancements to existing systems. • It is expected that the Senior Delivery Manager comprehend the customer business in order to ensure the solution being delivered will meet the customer requirements. The SDM is responsible for gathering and analyzing information on the project such as: status, ensuring sufficient Xerox resources are available and planned, ensure identification and remediation plans are in place, all co-suppliers are committed. • It is imperative that the SDM ensure due diligence is followed adhering to existing platform/program processes and coherence standards. The SDM takes the lead role in defining project deliverables and working with the platform Centers of Competence (architecture, infrastructure & production support) teams. • The SDM responsibility requires significant hands on involvement in the delivery of the solution. It is required that standard project management approaches, TTM and existing procedures must be utilized in the execution of this critical role. • The SDM is the glue that holds all aspects of the solution delivery together. For example, coordination of the following: delivery project plans, hardware, infrastructure, requirements mapping, design, development, SQC, and delivery. Scope: • Autonomy - Has defined authority and responsibility for a significant area of work, including technical, financial and quality aspects. Influences organizational objectives and assignments. Accountable for actions and decisions taken by self and subordinates. • Influence - Influences policy formation on contribution of specialization to business objectives. Influences at level of division internally and influences business partners. Decisions impact work of employing organizations, achievement of organizational objectives and financial performance. Develops appropriate relationships with business partners. • Complexity - Highly complex work activities covering technical, financial and quality aspects and contributing to formulation of IT strategy. Work involves creative application of a focused range of technical and/or management principles. Primary Responsibilities: • Overall accountability for solution delivery • Inspects adherence to operational guidelines, principles, and organizational or corporate policies • Manages the relationship with outsourcing vendor Can author Request for Proposals (RFPs) Statements of Work (SOWs) and Service Level Agreements (SLAs) that are not ambiguous and will ensure complete vendor understanding of the required deliverables, timeline, cost, quality, and documentation of the deliverables for RFPs, SOWs, and SLAs. • Can define selection criteria and evaluate vendor responses for RFPs, SOWs, and SLAs. • Most projects require multiple SOWs - The DM must be able to coordinate the activities across multiple SOWs. For example, several SOWs can exist for development and integration deliverables along with SQC activates. • Collaborate with Project Controller on Integrated Plan and Schedule. Provide input to project planning, schedule and tracking • Ensure delivery priorities are set in a way that reduces risk • Partners with key business stakeholders and manages complex relationships • Manages conflict at the appropriate levels • Works with business to develop and provide input to the business case • Works with business to develop go-forward strategies • Participate in Program Team Meetings and Time to Market (TTM) Exit Review meetings per plan or as required. • Conducts Delivery Team Meetings • Primary communications vehicle to Program Manager • Collaborate with Finance Manager to develop Program/Project operating budgets. • Monitor, program risk and CMO issues and facilitate the development of mitigating actions. • Insure priorities are set appropriately and on the right activities and deliverables. • Provide technical guidance on all activities • Review all designs and provide input and approvals • Review all infrastructure recommendations and provide input and approvals • Understand and escalate all major and critical issues • Supports the business by delivering an end to end solution that meets business requirements • Supports the business by ensuring the application is reliable, maintainable, and supportable in a cost efficient way and per the business case sustaining base plan. • Comprehends outsourcing delivery model and can manage effectively within the outsourcing delivery model Candidate Education: Minimum Bachelor's Degree Computer Science and/or extensive experience working in Software Development teams required Professional Certifications: Preferred TTM and CMM training, PMI certification a plus Minimum LSS Green Belt Candidate Background: Skills, Knowledge & Ability: Minimum Has proven delivery management and leadership skills along with successful delivery of 5 or more small and medium sized projects Minimum Ability to lead a team of technical individuals Minimum Pertinent technical experience a requirerment (e.g. Seibel, Oracle, SAP etc.) Minimum Effective written and verbal communication skills Minimum Proven HR management experience required Job: Information Technology2012-05-22 18:18:42United StatesXeroxNew York12015467NYWebster, NY28862819http://xerox.jobs/xml/28862819/jobUSARochesterTitle: IT Risk Analyst (IRM) Location: United States-New York-Rochester Primary Responsibilities: • Protects and defends information and information systems by ensuring availability, integrity, authentication, confidentiality and non-repudiation. Conduct and evaluate risk management assessments for business applications and computer installations and provides recommendation on remediation actions and business impact. • Provides authoritative advice and guidance on security strategies to manage the identified risk. Interprets information risk policy and contributes to development of standards and guidelines. Participates in security control reviews, business risk assessments, and reviews that follow significant breaches of security controls or IT service disruptions. • Maintains an in-depth knowledge of specific technical specialties in security information systems and provides expert advice regarding their application. Can supervise technical specialists. ? Experience and thorough knowledge in the following areas required: router and firewall configurations, networking infrastructure to protect corporate assets, compliance with PCI Data Security Standards, virtualization technologies including virtual security controls, web application security, security assessment and audits, mobile device security, cloud computing and social media security Bachelor’s degree in Computer Science or Information Assurance or equivalent. Experience working in Information Security field in an enterprise class organization. CISSP or equivalent certification required. Excellent written and verbal communication skills. Possesses the skills to understand and assess business imperatives and goals and articulate them into IT strategy and enterprise architecture for security Demonstrated management and leadership skills. Must be able to create and deliver formal presentations to executive leadership Additional industry certifications such as SANS GIAC, PCI QSA, or NSA certifications desired Must have a sound and wide business knowledge and understanding of current and emerging information and communications technologies. Job: Information Technology2012-05-22 18:18:28United StatesXeroxNew York12005822NYRochester, NY28862816http://xerox.jobs/xml/28862816/jobGBRUxbridgeTitle: Production Technology Business/Channel Manager Location: United Kingdom-Greater London-Uxbridge * Identify and develop business relationships with key influencers and decision makers of distributor partner organizations. * Implement and inspect use of Xerox Industry alignment with the partners, validating, tracking and ensuring contribution to revenue achievement. * Programme Management such as MIF, Churns, unique applications etc * Ensure product launch information is passed on and any queries arising are dealt with * Ensure product requirements from the field are passed back to DMO * Collaboration with Brand Manager for programs to support product launch / PR / Advertising * Ensure placement and implementation of strategically relevant solutions that enhance Xerox value to organization. * Manage relationships with key stakeholders, e.g. Customer Services, Customer Business Centers, Major Accounts, Channels Group, Managed Services, focus executives and third party alliances where necessary and in conjunction with Business Development Managers * Utilize knowledge sharing tools such as DocuShare, Xerox and DMO Web Board, and external information sources (e.g.: key publications and web sites to enhance team development and learning) to ensure accurate information flow * Provide guidance to the specialists by ensuring identification of new business and install base management, including competitive defense. * Monitor and take corrective actions on business profitability – working with pricing to give input to approvals, seeking to maximize results. * Ensure development and training of the partner sales team. * Focus on Corporate markets and work with equivalent GA colleague * Facilitating two way line of sight between DMO and partners * Strategy & Coverage including new channels where necessary * Managing any MEA Premier Partners programme involvement * Leadership/Team Management -Able to involve and motivate staff and business partners towards the achievement of core objectives. * Strategic -Business vision, critical thinking, under-pressure excellent performance capability, teamworker, customer and results oriented, excellent interpersonal skills, fully committed, leadership. * Communication -Ability to effectively communicate using a range of verbal and written communication skills. Especially important is the ability to communicate appropriately within a diverse multi-cultural environment and across the full range of business disciplines. * Multi-Cultural- Clearly recognizes variances and similarities across a diverse range of cultures, demonstrating behaviors that acknowledge differences and accommodate them in the attainment of business objectives. * Change Orientation- Able to work within a very fast changing environment and to manage in situations where there is a high degree of ambiguity and uncertainty. * Personal Characteristics- Fluent English required. PC literate. Highly results driven. * Commercial Understanding -Knowledge of all business operations, including the core drivers within the sales and marketing process. Understands the financial impact of decisions including margin, volume and likely impact on market share. * Marketing- Understand the range of effective marketing tools available Able to work with a range of external and internal business drivers, including company Directors to achieve business objectives. * Some combination of experience in production, extensive knowledge of one or more key business processes, and systems integration * Proven track record of achievement * Strong negotiation skills & excellent relationship builder Job: Business Development2012-05-22 18:18:07United KingdomXeroxNone12015152NoneUxbridge, GBR28862806http://xerox.jobs/xml/28862806/jobUSARochesterTitle: HR Data Business Analyst Location: United States-New York-Rochester Global Decision Support Business requirements analyst – A significant component of the HR Roadmap is the implementation of a Global HR employee reporting tool set. This role will be responsible for collecting data and report requirements from our business partners in Europe, Canada, United States and DMO countries, and responsible for delivery throughout the development life cycle.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> The HR Business Analyst is responsible for understanding the business needs and identifying how best to meet those needs through the availability of data and reporting. This includes working with the business and the technology areas to gather requirements for development and management. The role analyzes, validates and documents the business reporting and system requirements. Scope : • Global HR report requirements management - US, Canada, Europe & DMO • Autonomy - Works under broad direction. Full accountability for own work or project/supervisory responsibilities. Receives assignments in the form of objectives. Work is often self-initiated. • Influence - Influences organization, customers, suppliers and peers. Decisions impact on success of assigned projects i.e. results, deadlines and budget. Develops business relationships with customers. • Complexity - Challenging range of complex technical or professional work activities. Work requires application of fundamental principles in a wide and often unpredictable range of contexts. Understands relationship between specialism and wider customer/ organizational requirements. Primary Responsibilities: The engagement with business partners to understand their reporting needs, mapping those needs against current or planned deliverables. Collecting and documenting the report requirements, creation of use cases to test the reports for accuracy and to express the business use. • Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration. • Works with clients/users in defining acceptance tests. Specifies and develops test scenarios to test that new/redesigned processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits. Records and reports test results. Uses test plans and outcomes to specify user instructions. Candidate Education: Minimum: Bachelor's Degree Bachelors or Masters degree in Human Resources, Information Systems, Business Administration or other related and relevant field; or equivalent work experience, recent college graduate or Masters level candidate or graduate. Professional Certifications preferred:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> LSS Green Belt Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Human Resources, Payroll, or Sales Commissions experience preferred plus experience in business systems analysis, process engineering and process/organizational transformation. Experience in project management. Shows a systematic, disciplined and analytical approach to problem solving. Has above average inter-personal skills and is confident in dealing with clients/users. Is familiar with the software engineering life cycle for development and the concepts and practices required to implement effective information Job: Information Technology2012-05-22 18:18:05United StatesXeroxNew York12010509NYRochester, NY28862802http://xerox.jobs/xml/28862802/jobUSARochesterTitle: NARS - XPPS Deployment Manager Location: United States-New York-Rochester Exciting opportunity for a highly motivated individual who is a self starter to successfully deploy the XPPS Offering within NARS and deliver sustainable incremental revenue growth. The XPPS Deployment Manager will be responsible for the Superstore Channel and actively contribute to the offer development and deployment effort including accreditation and certification.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> In addition there will be specific responsibility to manage the complex relationships that exist between all internal and external XPPS stakeholders to ensure that the XPPS offering is consistently deployed according to global standards. The role will also be responsible for governance and performance reviews of assigned partners, with specific focus on gap analysis and performance improvement plans and processes. · Business or Technical Degree required. · Proven ability to drive change across and organization. · Independent professional used to a high-paced, ambiguous start-up environment. · Experience and expertise with Xerox MPS tools, platform, Programs, specifically XPPS · Excellent verbal and written communication skills. · Exceptional project management skills. · Strong organizational skills, leadership skills, ability to influence, results driven.Business planning and implementation skills Job: Business Development2012-05-21 18:39:36United StatesXeroxNew York12015442NYRochester, NY28833874http://xerox.jobs/xml/28833874/jobGBRBristolTitle: Operations Support Executive - Maternity Cover Location: United Kingdom-City Of Bristol-Bristol Operation Support Executive Job Purpose· To proactively deliver tools and resources in a developing business, in order to ensure consistency, process adherence and controls in support of the team.· To provide administrative, organisational and general support to the General Manager and members of the management team. Key Accountabilities · To produce, deliver & co-ordinate a variety of reports on a monthly basis. · Provide quality slides, reports, minutes and initiate general business correspondence for the management team as required. · Co-ordinate travel arrangements for the management team and in support of all teams including tickets, hotels, currency and itineraries. · Raise and process expense claim forms on behalf of the GM and management team & ensure staff are fully conversant with current process. · Maintain distribution lists for various types of material. · Support diary management for GM and management team, using Microsoft Outlook, ensuring the GM has all relevant data/info for attending meetings, 1-1s etc. · Deal effectively and sensitively with confidential information as and when the need arises ensuring · Undertake ad hoc project work & support tasks as seen appropriate by the management team. that confidentiality is maintained at all times. · To provide secretarial support screening incoming calls, answering queries and dealing with all incoming correspondence (attaching related data, determining actions and forwarding as required). · Be conversant with the business and activities of the business team in order to liaise effectively with internal and external contacts. · To assist in maintaining and updating an online time tracking system. · To assist in maintaining and updating an online SharePoint site. · To own and manage a shared directory ( DocuShare site) ensuring all documentation is up to date. · Organise and prepare meetings and workshops for management team by co-ordination of diaries. Management of agendas for meetings including booking venue and ensuring that pre-meeting information is distributed in a timely manner. Attendance of team meetings to minute and distribution subsequent actions. · Maintain holiday tracker & up to date organisation charts. Candidate Requirements · Self-motivated, adaptable, conscientious and proactive, ability to prioritise and work to agreed deadlines and be a team player. · Excellent secretarial, communication, interpersonal and data management skills. · Advance PC skills essential, with very good working knowledge of MS office suite, including Outlook, Excel, Access and SAP based systems. · Excellent telephone manner with ability to communicate at all levels. · Adaptable, conscientious, willing to use initiative and proficient prioritisation skills with the ability to meet deadlines. · The individual must be flexible, reliable and have a high level of customer focus Job: Client Relationship Management / Service Delivery2012-05-21 18:39:04United KingdomXeroxNone12013213NoneBristol, GBR28833869http://xerox.jobs/xml/28833869/jobUSAIndianapolisTitle: Service & Solutions Executive (SSE - US) Location: United States-Indiana-Indianapolis Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-05-21 18:38:43United StatesXeroxIndiana12015317INIndianapolis, IN28833860http://xerox.jobs/xml/28833860/jobUSAWilsonvilleTitle: Project Manager - GDO Location: United States-Oregon-Wilsonville Purpose: • Project Manager takes responsibility and accountability for ensuring that the project produces the required results- to the required scope, milestones, quality and budget. • Project Manager is accountable for the project delivering the expected and agreed outcomes which are accepted by the customer(s) identified in the project initiation/planning artifacts (e.g., the business case, statement of work, project initiation document, etc.). Scope: • Project Manager is accountable for delivering every element of a project agreed in the project plan to the required scope, timescale, quality and budget and will coordinate and manage a team of identified resources assigned to the project as well as managing agreed elements of the relationships with the customer, partner(s), subcontractor(s) and other Xerox stakeholders. Primary Responsibilities: • Manages the delivery of the project, ensuring that the project produces the required results -- to the required scope, milestones, quality and budget. • Engages appropriate individuals to form the project delivery team and takes part in recruitment activities as required. • Ensures that all members of the team undestand the project objectives by having a robust project start-up in line with accepted industry practice (e.g., PMI or Prince 2). • Ensuring appropriate sign off and acceptance of the project deliverables. • Ongoing planning and coordination of the required resources needed to complete the project on time and to budget. • Develops and maintains relationship with relevant stakeholders in Xerox, in client or in partner organizations. • Ensures all project management deliverables (e.g., risk log, project plan, project documentation) are maintained and quality assured regularly by identified stakeholders. • Manages project risks with the team and client. • Produces Management Information to show and communicate progress in project tasks/milestones as well as finances. • Develops and owns project communication plan to ensure consistent understanding of project progress within key stakeholders. This includes ensuring that the relevant stakeholders are informed of any significant risks or changes and in return obtaining the required decisions and direction. • Ensures that project timescales and costs are understood and accepted by all relevant stakeholders. • Manages project budget and identifies opportunities for reducing costs and required effort. • Ongoing and periodic monitoring of progress to ensure project objectives are delivered on time and within budget, and required results are realized. • Ensures regular project reviews take place and that effective and rigorous change control mechanisms are used and scope changes are escalated and resolved appropriately. • Ensures adherence to company guidelines and goverance processes (e.g, BMPP and TMP) and sensible application of appropriate project management best practice. • Contributes to the development and sharing of methodologies/best practice with Sales teams, Service development teams, Service Delivery Managers, Bid teams and other Pre-Sales and Implementation functions. Candidate Education: Minimum: Bachelor's Degree, relevant subject Professional Certifications: Preferred: Relevant professional qualifications (e.g., PMI or Prince 2) or has aspirations to obtain these Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Experience in successfully delivering projects to required scope, quality, timescale and budget Experience of managing projects in a small to medium outsourced contract environment Project related change management experience Job: Professional Services / Project Management2012-05-21 18:38:24United StatesXeroxOregon12013966ORWilsonville, OR28833850http://xerox.jobs/xml/28833850/jobGBRUxbridgeTitle: Graduate (Customer Service Organisation) Location: United Kingdom-Greater London-Uxbridge PURPOSE OF ROLE<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> The purpose of the role is to support the CSO headquarters function in terms of operational actions. The jobholder will support multiple business processes to enable the fulfilment of the DMO growth strategy for 2012 and beyond. MAJOR RESPONSIBILITIES The successful candidate will provide analytical and operational support to the CSO team. This role will be based within Developing Markets Operations HQ in Uxbridge. DMO operates in over 140 countries, spanning across 12 time zones and multiple cultures, DMO is a challenging yet exciting environment to work in. CSO is a crucial element of DMO’s growth strategy. This dynamic team work closely with the field to capture the Total CSO revenue flow through, post-placement – investment in equipment. The role will become involved in a wide range of operational CSO activities, with a dedicated focus on the analysis, interpretation and presentation of data. This includes: * Support and develop solutions for Xerox Equipment remote solutions across the DMO countries. * Develop understanding of Xerox services infrastructure and delivery of data from Xerox devices & server’s to data consumer applications * Act as centre of competence for technical knowledge, support to country deployment and use acquired knowledge to support problem escalations * Join internal forums and Xerox deployment teams to develop skills and knowledge to support DMO deployment of future web based applications & enterprise managed services * Join project teams to facilitate programme deployment, drive delivery, support working sessions and act as programme organiser * Act as internal owner for web based communication services and forums to maximise communications and data sharing across DMO both Intranet & Internet * Increase the visibility and recognised opportunity of the CSO business. This will include the support and closure of operational challenges facing the team * Supporting the team in the implementation of important DMO programs – Specifically Service Modernization and Customer relationship programs * Support and coordination of Customer Relationship program implementation plan with different countries in DMO – working with country local teams to drive action completeness’ * Supporting DMO Customer Relationship program, in the next waves. Supporting participant countries with data templates, user templates, training materials, marketing materials. * Visibility and interpretation of the results of the Customer Relationship surveys at country/region and DMO level. * Supporting the CSO team to transform complex business challenges into simple actions, and the execution of such actions to develop productivity BACKGROUND, EXPERIENCE AND QUALIFICATIONS<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Degree Discipline – It is required that applicants have a degree related to the role at a 2:1 level or higher (or equivalent). * Administration and Organisational Skills. - Ability to be organised , with a strong methodical and structured approach to prioritisation * The jobholder will require experience in analysis and integration and interpretation of data * The applicant will need to be very proactive and a self starter . * An interest in working in a fast moving and dynamic environment is crucial * The ability to communicate effectively to all employees, including those who first language is not English. * The applicant must have a very good understanding of Office applications including data management. * An active team member willing to support others. Should be a self starter who is self motivated and a team player. * Flexibilityto work across multiple time zones and arranging working hours around this * The applicant must have Cultural Awareness - Previous experience of working in a multi-country environment is an advantage. * Ability to speak some Spanish is an advantage * Desirable - experience in Web Development and or Programming Technology as well as web based and remote data solutions. Job: Technical Customer Services & Support2012-05-19 20:35:32United KingdomXeroxNone12015164NoneUxbridge, GBR28819313http://xerox.jobs/xml/28819313/jobGBRUxbridgeTitle: Transition Manager (2 vacancies) Location: United Kingdom-Greater London-Uxbridge REPORTS TO XE Head of Transition & Transformation or similar Additionally, as the role holder works as part of – or leads - virtual or matrix managed teams he/she will additionally report into project owner or activity leader, such as for example Bid Consultant, Strategic Bid Manager, Account Manager or Senior Transition Manager. PURPOSE OF ROLE Transition Manager supports the pursuit of new business through crafting transition and transformation plans as part of the proposal and projecting strong project management competency. The key focus of the role holder is to co-ordinate and facilitate the transfer of service ownership from the incumbent provider to the Service Delivery team(s) in countries and/or to Shared Services offering unit(s). He/she takes responsibility and accountability for delivering all elements of a series of projects - associated with service transition - to the required timescale, quality and budget. The role holder is focused on: * Ensuring that new business is successfully transitioned and handed over to live service delivery * (KPI: Time to revenue & service availability) * Achieving productivity improvements through application of repeatable best practice methodologies and optimum resource management * (KPI: Value for customer & enhanced margin) * Developing strong relationships and teams * (KPI: Strong network in place & people development is evident) * Ensuring service implementation that meets SLA and delights the customer * (KPI: SLA achieved and high customer satisfaction) SCOPE OF ROLE Transition Manager will lead the crafting and execution of transition plans for all services proposals typically up to $20 million in expected total contract value including single country and multi-country deals. The role holder is accountable for ensuring that client’s defined requirements are met by the transition project deliverables and will lead a team of resources assigned to the transition project as well as managing the relationship with the customer, partner(s), subcontractor(s) and other GDO stakeholders. Depending on project scale and complexity, Transition Manager may lead several transition projects simultaneously. MAJOR RESPONSIBILITIES * The key focus of the role holder is to lead transition project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rdparties), to co-ordinate and facilitate the transfer of service ownership from the client or existing service provider to the operational Service Delivery team(s) in country or Shared Services centres * Act as counterpart to customer appointed transition manager – maintaining close contact to ensure delivery to schedule and issues addressed * To support, clarify and define transition projects ensuring they are delivered to the required quality, timescale and budget * Develop and own transition communication plan to ensure consistent understanding of transition progress within key stakeholders * Manage risk during service transition * Responsible for successfully implementing new services to GDO country operations, from first identifying the resource requirements, timescales and deliverables, through to planning, deployment and signoff after a period of transition * Achievement of the above by working closely with the bid/project, 3rd party (where relevant) and service delivery teams throughout the new business lifecycle and owning the service related issues associated with the introduction of the service until the formal point of handover to the Service Delivery team(s) * Provide support for new business opportunities - at customer meetings, presentations, reviews, crafting transition and communication plans and so on demonstrating expertise and trustworthiness and helping bid teams achieve competitiveness and responsiveness * Engage appropriate individuals to form project delivery teams for new service contracts. Work in partnership with Service Delivery management to achieve successful contract roll-outs * Contribute to the development and sharing of methodologies/ best practices with Sales teams, Bid teams, Service development teams as well as Service Delivery Managers, setting foundations for a standardized approach for service contract projects * Provide a focus for SLA definition and customer satisfaction . Ensures the information systems and the review structures for SLAs and client satisfaction are established * Adhere to service implementation and delivery best practice , reviews and processes in line with GDO Service Delivery governance guidance * Provides expert problem management support to difficult implementation issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit * Champions team-working, re-use, knowledge sharing and promotes the increased use of Shared Services capability * Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value * In conjunction with the Service Development Managers, Sales and Service Delivery Management teams stimulates & defines requirements for new services in line with Service Line Strategy. Ensures such offerings are professionally introduced, accepted and deliverable * Champions team-working and constantly improves the quality and inter-working of the whole ‘virtual’ service transition team , including other Xerox service partners and suppliers to ensure a seamless end-to-end implementation of GDO service for clients * Relevant university degree or postgraduate degree * Relevant professional qualifications (e.g. PMI, PRINCE and ITIL) * Successful track record of delivering programs to required quality, timescale and budget * Service delivery management or solution architecting experience in complex technology based outsourced business * Experience of program managing / leading significant business solutions and outsource deals from pre-sales to successful implementation for single country or multi-county client accounts * Change management experience Job: Professional Services / Project Management2012-05-18 19:03:41United KingdomXeroxNone12011849NoneUxbridge, GBR28794722http://xerox.jobs/xml/28794722/jobUSALewisvilleTitle: Loss Mitigation Specialist Location: United States-TX-Lewisville Role Summary<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Provide loan collection support to the collections and risk staff on delinquent loans and distressed customers. Handle loan histories, file updates, and correspondence with customers. Accountable for mitigating losses in the General Markets portfolio. Essential Responsibilities * Preserve customer relationships and avoid/mitigate write-offs via utilization of full suite of loss mitigation solutions. * Accountable for collection/resolution of high-risk and late stage accounts receivable. * Perform analysis and due diligence to identify risks associated with modification of credit terms and determine appropriate mitigations, payment terms and pricing. * Coordinate, review and evaluate monthly delinquency and loss reports. * Track and communicate resolutions results. * Maximize value by reviewing the customer’s financial condition and the company’s investment in each asset. Basic Qualifications<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Bachelor’s degree * 2 years experience in a finance, banking or risk environment, or 2 years of collections experience * Strong communication skills and ability to work effectively with business customers, which includes directly interfacing with the customers’ senior leaders/ownership * Strong investigative, customer service and problem solving abilities * Proficient with Microsoft Suite including Word, PowerPoint and Excel Desired Qualifications * Bachelor’s degree with emphasis in finance, accounting, economics or business related field * Commercial collections experience in lending environment * Familiarity with reviewing and spreading company financial statements * Ability to calculate/assess cash flow capacity * Ability to analyze data * Proactive resolution of issues * Good organizational skills * Must be customer focused * Excellent negotiation skills Job: Customer Support & Administration2012-05-18 19:03:36United StatesXeroxTexas12015491TXLewisville, TX28794720http://xerox.jobs/xml/28794720/jobUSANoneTitle: Account General Manager - AGM Location: United States Job Purpose: The primary objective of the Account General Manager (AGM) is to be the chief strategist and sales leader to achieve profitable revenue growth and total client satisfaction within assigned accounts. The AGM develops, communicates and implements a strategic business plan to position Xerox as the premier provider of enterprise solutions and services. The AGM is responsible to address client concerns throughout the organization to ensure that contract obligations are fulfilled and the relationship is preserved. Key Accountabilities: • Manage operational performance of the direct or virtual elements of a team to achieve business objectives in the areas of: — Revenue and Expense / Profit growth — Cash Conversion Cycle(Days Sales Outstanding) — Customer Satisfaction • Understand an account P&L and develop plans to optimize Xerox’s profitable revenue growth • Be responsible for the Services led approach across the clients environment. — Incorporate the entire Xerox portfolio of offerings — Ability to map customer business objectives with Xerox’ portfolio of — services offerings and show ROI. — Include strategic partners in development of opportunities to leverage their expertise and relationships. • Develop and implement customer relationship plan which achieves the following; — Establishes and maintains high level executive relationships — Positions Xerox as a trusted business advisor — Identifies areas of customer dissatisfaction so they may be addressed. — Consistently updates key decision makers/influencers on results of projects, new Xerox offerings and how they can satisfy customer’s business objectives. • Develop customer focused business plan which achieves the following: — Utilization of Enterprise Selling Process (ESP) to develop customer value proposition and for opportunity identification. — Identifies strategies for account penetration across all establishments, not just major sites and including international opportunities. — Sets targets for monitoring on-going customer satisfaction with a defined measurement process. • Manage global contracting and fulfillment processes for international client agreements. — Explain why our pricing and terms and conditions vary from country to country — Convince Sr. Acct. decision makers of the validity of our processes • Role Model strategic business and services led C-level calls • Formulate a strategic global vision and inspire others to participate in its realization • Lead the development of the account strategy • Ensure 100% coverage of buying decisions through the effective and timely engagement of appropriate resources for optimal support of account, including VSE as well as direct coverage. • Implement industry strategies and tactical actions. • Education Desired: BA / BS; MBA preferred • International business experience and awareness of cultural differences • 5-10 years successful selling in targeted industry • Prior management experience • Demonstrated success in large and complex services deals • Proven P&L track record • Excellent written and verbal communications skills. • Proven ability to create and maintain strategic relationship with executive level clients as trusted advisor Job: Sales and Marketing / Creative Services2012-05-17 18:54:25United StatesXeroxNone12014890NoneVirtual, USA28764750http://xerox.jobs/xml/28764750/jobUSALittle FallsTitle: Service & Solutions Executive (SSE - US) Location: United States-New Jersey-Little Falls Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales2012-05-17 18:54:03United StatesXeroxNew Jersey12012145NJLittle Falls, NJ28764695http://xerox.jobs/xml/28764695/jobUSANoneTitle: Client Associate, Office - Grade 2B Location: United States-Missouri • Download and install printer drivers on end-user equipment • Perform printer mapping to PC as required • Escalate printer network issues to appropriate resource • Perform Advanced Customer Training (ACT) or DocuCare maintenance and diagnosis functions. • Ensure SLAs are adhered to per SOW • Physical device management and control • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc…) • Monitor/apply current patches • Non-Xerox device management as required • Perform remote device monitoring and remote solve (Xerox Device Management) • Identify and promote Xerox Office * Provide printer support for Xerox and competitive equipment for locations throughout Columbia, Missouri, and a few outlying areas * Able to lift desktop printers * Must have own transportation * Must pass customer required drug screening and background check * Able to prioritize and respond quickly • Lift and move up to 50 pounds • Read, write and follow basic English instructions • Customer service and communication skills • Ability to manage multiple tasks • Perform duties with minimal supervision • Data entry • Basic Equipment problem solving and diagnosis per training provided • Customer problem resolution including escalation as required • Coordinate work tasks to ensure fulfillment of SOWs • Act as account lead as required • Track and report account information as required • 1-2 years relevant experience resolving customer and equipment printing issues • PC / Internet – Level 3 • Network Connectivity Knowledge (Device Management, Print Queue, Print Driver Mgmt) • Competitive product and network management tools as required Job: Healthcare Bus Services2012-05-17 18:53:52United StatesXeroxNone12015184NoneVirtual, USA28764687http://xerox.jobs/xml/28764687/jobGBRUxbridgeTitle: Information Analyst / Architect Location: United Kingdom-Greater London-Uxbridge Experienced information architect, to assist in the development of the enterprise architecture, as well as provide advice and guidance, and design assurance, to individual projects on solution architecture. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Xerox has a heterogenous application landscape, and the information architect will be required to work with data across both ERP and 'best-of-breed' applications. Must have experience of logical data modelling (including entity-relationship modelling), and working with business and technical stakeholders. Should be able to communicate well in writing, and in presentations. Should additionally have experience in 2 or more of: - data governance - master and reference data management - data quality (assessment, root cause analysis and improvement) - business intelligence and data warehousing Job: Information Management2012-05-17 18:53:34United KingdomXeroxNone12014802NoneUxbridge, GBR28764672http://xerox.jobs/xml/28764672/jobUSARochesterTitle: Collections Manager Location: United States-New York-Rochester Collections Manager<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Responsible for day-to-day management of cash resolution and life cycle management, provides leadership and direction to the Collection Team, and develops strategic long and short-term action plans that support the business’ strategic direction. Essential Responsibilities · Provides leadership and direction to Collections Team: Trains, develops and motivates staff. Provides hands-on assistance to collections representatives, and conducts annual performance reviews. · Identifies effective collections methods that support business objectives and values. · Develops and monitors key performance measurements and team’s compliance with all standard operating procedures. · Meets/exceeds business delinquency standards and service quality. · Ensures regular communication of portfolio performance, trends, and root causes of delinquency to origination centers, vendors, and management. Qualifications/Requirements <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Basic Requiements: · Bachelor’s Degree (or High School Diploma/GED or Associate Degree) with 3 years of collections, leasing, financial services, and/or customer service experience, including 1 year of supervisory or management experience. · Proficient in Microsoft Suite to include Word, Excel, PowerPoint, and Outlook. · Knowledge of Quality tools and methodology. Job: General Management / Strategy2012-05-16 18:58:07United StatesXeroxNew York12014951NYRochester, NY28737339http://xerox.jobs/xml/28737339/jobUSANorwalkTitle: Banking Management Analyst Location: United States-Connecticut-Norwalk Corporate Treasury Cash Management is seeking a well-qualified banking analyst to assist bank and merchant service related projects. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Position Responsibilities: · Effectively work with Banking team on account maintenance and service change requests · Analyze bank fees to ensure compliance with negotiated contract pricing and provide reporting to banking project leads and management · Analyze bank services and identify opportunities to create efficiencies and tighter fraud controls · Maintain bank fee analysis software, updating fees, bank account and service changes · Maintain comprehensive data repository of all credit card merchant IDs and bank account databases · Ensure all work is completed timely and accurately, ensuring policies are followed · Assist with routine banking user access requests · Continually review procedures and policies to ensure compliance with process guidelines · Assist with any other project as needed Position Requirements: · Must be able to work in a fast paced, constantly changing environment · Ability to handle multiple projects simultaneously, prioritize effectively, and think critically · Must be able to work in a team environment, as well as independently, and be able to escalate issues to management appropriately · Strong written/verbal/presentation skills required using Microsoft Office Suite · Some travel may be required · 2 years of practical treasury/banking experience preferred · Bachelors degree · Must have attention to detail · Working knowledge of various e-banking platforms, including platforms at BofA, BNYM, Citi, JPM, PNC, and Wells Fargo (preferred) Job: Accounting / Finance2012-05-16 18:58:05United StatesXeroxConnecticut12013161CTNorwalk, CT28737337http://xerox.jobs/xml/28737337/jobUSATukwilaTitle: Color & Monochrome Solutions Executive (CMSE) Location: United States-Washington-Tukwila Job Purpose: The CMSE is a sales specialist and subject matter expert who is responsible for product line, application development, customer retention, territory penetration and volume growth in Color and Monochrome products. The CMSE collaborates with the Account Sales Manager and sales representatives on development and execution of account strategies and on achieving sales quota for Color and Monochrome products and services. Key Accountabilities: • Communicate the company’s Color and/or Monochrome strategies and direction to key customer decision makers. • Support sales reps in prospect development, sales calls, product demos, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Position color and monochrome solutions to demonstrate how they contribute to improvement in customers’ key business/financial measures. • Develop value propositions that address the business impact Xerox could have on key customer business concerns, issues and initiatives. • Generate and grow business for major accounts. • Develop business applications for Color and Monochrome product lines. • Take responsibility for closing business. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of products and services. • BS/BA degree in business and/or technology, or equivalent experience • Presentation and selling skills at executive levels required. • Proven consultative sales and account management experience; system selling experience preferred. • Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). • Familiarity with Client/Server environments, Network Scales (i.e. Personal Area Network (PAN), Local Area Network (LAN), Campus Area Network (CAN), Metropolitan Area Network (MAN), or Wide Area Network (WAN), Network Topologies (i.e. Bus Network, Star Network, Ring Network, Mesh Network, Star-bus Network), Network Operating Systems, Office Color and/or Monochrome Printers, standards and applications, and supporting protocols. • Familiarity with business process automation and workflow • Knowledge of Color and/or Monochrome Markets, Product Positioning and Competition. •Knowledge of Reproduction Departments of Graphic Arts environment is a plus. • Proficient knowledge of (or aptitude to master) network printing environments and network software. • Excellent negotiating and closing skills. • Personal drive and internal motivation toward high achievement. • Ability to read and interpret financial statements, annual reports, and other financial documents. •Proficiency in using the internet for research. •Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales2012-05-16 18:57:59United StatesXeroxWashington12013873WATukwila, WA28737335http://xerox.jobs/xml/28737335/jobUSAAlbanyTitle: Technical Analyst Productions Location: United States-New York-Albany Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. As a part of the Xerox Global Services organization, Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. * BS Computer Science, related technical degree or related experience * Experience with PERL/SQL/UNIX/Windows * Strong communication skills and active listening skills * Strong team work ethic – willing to jump in to assist others and willing to put in extra hours to meet critical deadlines. * Accountability, ownership and commitment to quality and deadlines * An independent worker who will take the initiative to ensure goals are met * Ability to work under pressure with changing objectives and deadlines * Creative problem solver with strong analytical skills * Highly reliable and organized with strong attention to detail * Ability to learn quickly – and a willingness to put in extra effort to do so. Notes: Openings are available for 2nd and/or 3rd shift ONLY. Please note availability when submitting resume for consideration. Job: Professional Services2012-05-16 18:56:41United StatesXeroxNew York12015188NYAlbany, NY28737297http://xerox.jobs/xml/28737297/jobUSAWilsonvilleTitle: .Adecco Contract Conversion Location: United States-Oregon-Wilsonville Contract Conversion to Xerox Temp. Contract conversion to Xerox Temp Job: Marketing2012-05-15 20:50:32United StatesXeroxOregon12013765ORWilsonville, OR28712002http://xerox.jobs/xml/28712002/jobUSAYukonTitle: Engineer Location: United States-Oklahoma-Yukon Position Objective: • Provide Engineering shift support for Resin Process and XMDU Manufacturing Operations in Oklahoma City. Essential Functions: • Participate as a team player in maintaining a healthy and safe work environment. • Provide engineering and supervisory support to assure production schedule and other plant performance metrics are met • Schedule, direct and assist mechanics to support maintenance activities for process equipment • Lead process improvement/productivity projects. Maintain, repair and upgrade manufacturing equipment, control systems and processes • Troubleshoot and correct production issues to achieve and improve rates, yields and uptime targets Candidate Education: • Bachelor's Degree In Electrical Engineering Skills, Knowledge & Ability: • Significant previous industrial experience with PLC, HMI, Robotic and other process control environments • Previous experience in people management Minimum Requirements: • Demonstrated experience as a structured problem solver with a solution driven approach • Successful application of Quality Tools • Excellent safe work and housekeeping practices • Flexibility in terms of tasks undertaken and working hours • Good interpersonal and communication skills • Must meet all OSHA requied medical clearance exams Job: Manufacturing2012-05-15 20:50:10United StatesXeroxOklahoma12014344OKYukon, OK28712000http://xerox.jobs/xml/28712000/jobGBRUxbridgeTitle: Compensation, Benefits & Global Mobility Manager Location: United Kingdom-Greater London-Uxbridge PURPOSE OF ROLE<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Lead the development and deployment of the Compensation & Benefits strategy, policies, processes and operations across DMO. Jobholder is the HR Business partner for Global Mobility and compensation for Band A population. Role is a broad contributor to a small HR function with a purpose to support the VP of HR with critical HR Operations activities. Jobholder leads DMO relationship with corporate C&B, XE C&B and Corp HR for all pay, benefit and global mobility processes including Share plans, benchmarking, HR IT projects, benefits, authorities register, sales compensation, salary planning, Band A salary planning, Incentives across all DMO countries. Jobholder manages a virtual network of C&B professionals in each region. SCOPE OF ROLE Role has one direct report. Role leads a virtual C&B network of 8 heads, located in the field. Role has shared accountability for the salary planning budget. Approx $20m for 2011. APIP pool of approx $10m, and sales compensation, variable pay, incentives spend of $20m . Role has an influencing role with total spend on Global Mobility. Approx $25m p.a. Role contributes to the overall payroll spend for DMO, approx $200m p.a, for approx 7,000 employees across 140 countries, with substantial direct operations in 23 countries, in 7 regions. MAJOR RESPONSIBILITIES Role is SME and owner for all international pay, benefits and international assignments for all DMO HR Directors, all VP’s, COO’s, the DMO President and 1stline. Owner of all C&B and Global Mobility projects for Band A’s, including processes for ELTIP, Salary Planning, VP assignments and Management Data Develop and deploy C&B strategy across DMO including developing and deploying all processes, policies, guidelines and systems for share plans, sales compensation, incentives, variable pay, salary planning, Megadeals, retention schemes, authorities register and benchmarking. Owner of Employee Value Proposition deployment for reward across DMO, working with DMO regional GM’s, HR leaders and C&B owners to develop and deploy EVP. Owner of relationship between DMO and Corp C&B function, including business transformation projects for HR Roadmap, Workscape, Pooling and Top Talent. Owner of cross functional cost control strategy across DMO. BACKGROUND, EXPERIENCE AND QUALIFICATIONS Substantial experience of HR Operations and C&B with demonstrated examples of leading cross function projects and managing senior level internal and external relationships is obligatory. Professional HR qualification and education to degree equivalent is mandatory. Jobholder is required to be an expert with MS Office applications, particularly Excel, Word, PowerPoint and Outlook. Experience in using eSAP (or equivalent) would be an advantage. Advanced analytical and numeracy skills are mandatory. Desirable is multi-country HR, C&B and Global Mobility experience. Also desirable is another language (Spanish, Portuguese or Russian). LSS Green belt, or equivalent program management qualification is desirable. Job: Human Resources / Training2012-05-15 20:49:45United KingdomXeroxNone12014539NoneUxbridge, GBR28711987http://xerox.jobs/xml/28711987/jobGBRUxbridgeTitle: Principal Strategist Location: United Kingdom-Greater London-Uxbridge Purpose: • In support of the Corporate business and systems objectives, create the alignment, optimization and agility of an information systems strategy. The development of plans to drive forward and manage that strategy. Working with internal technology and business partners, as well as trading partners, to embed the strategic management of information systems as part of the management of the organization. • The identification of new and alternative approaches to performing business activities. The analysis of business processes, including recognition of the potential for automation of the processes, assessment of the costs and potential benefits of the new approaches considered and, where appropriate, management of change and assistance with implementation. • The capability to recognize and exploit business opportunities provided by IT (for example, the Internet), to ensure more efficient and effective performance of organizations, to explore possibilities for new ways of conducting business and organizational processes and to establish new businesses. • Defining and managing the process of deploying and integrating IT capabilities into the business in a way that is sensitive to, and fully compatible with, business operations, creating a closed-loop system that assesses operational performance as it relates to the attainment of strategic objectives. • The design of organization structure, role profiles, culture, performance measurement, competencies and skills, to support strategies for change and for training to enable the change. Identification of key attributes of the culture and key principles and factors for addressing location strategy. Scope: • Autonomy - Has authority and responsibility for all aspects of a significant area of work, including policy formation and application. Is held fully accountable for actions taken and decisions made, both by self and subordinates. • Influence - Decisions critical to organizational success. Influences developments within information systems industry at highest levels. Advances exploitation of information systems within one or more organizations and/or the advancement of knowledge. Develops long-term strategic relationships with internal business partners, trading and industry leaders. • Complexity - Leads on formulation and application of strategy. Work involves application of highest level management and leadership skills. Has deep understanding of information systems industry and emerging technologies and implications for the wider business environment. Primary Responsibilities: • Directs the creation or review of an information systems strategy to support the strategic requirements of the business. Identifies the business benefits of alternative strategies. Directs development of enterprise-wide information systems strategies and processes which ensure that the strategic application of technology is embedded in the management of the organization. Ensures proper execution of the technology direction in support of business strategies. • Recognizes potential strategic application of IT and initiates investigation and development of innovative methods of exploiting IT assets, to the benefit of organizations. Plays an active role in improving the interface between the business and IT. • Anticipates major trends affecting the organization and focuses resources to accelerate required changes. Advises business managers about the implications of planned IT-enabled change on the business, on processes and on customers. Initiates the definition of new organization boundaries and creates future organization design, including location strategy and number of locations required. Outlines performance measurement objectives and the high-level implementation approach. • Ensures that there is a business perspective on how the new technical capabilities will be delivered to the business, including planning around key business cycles, selecting appropriate approaches for migration, etc. Initiates the business implementation plan, including all the activities that the business needs to do to prepare for new technical components and technologies. Inspects sites for successful delivery of site implementation plans that align with the overall plan. Tracks and reports against these activities to ensure progress. Defines and manage key metrics and milestones to ensure achievement of the business case after delivery. Outlines key business engagement messages that need to take place throughout the program/project. • Identifies, proposes, initiates and leads significant improvement programs, taking responsibility for the quality and appropriateness of the work performed and the realization of measurable business benefits. Modifies existing process improvement approaches and/or develops new approaches to achieving improvement. • Specifically: ? Works with senior management within the organization, directing the creation or review of information systems strategy to support the strategic requirements of the business. Defines strategies, specifies requirements, commissions or conducts feasibility studies and produces strategic models of the organizations information and communications needs. ? Plays a major role in the development of the organizations strategic plans, including the creative use of information and communications technology ? Identifies, proposes, initiates and leads significant improvement programs, taking responsibility for the quality and appropriateness of the work performed, and the realization of measurable business benefits. ? Uses extensive business knowledge to define the steps the business must take in order to accept and implement new IT-enabled processes, and communicates these steps to senior business managers, ensuring that they are committed to the change program. ? Modifies existing process improvement approaches and/or develops new approaches to achieving improvement. Takes responsibility for ensuring a smooth transition to new processes. ? Champions initiatives for strategic process improvement. Plans and directs strategic process improvement projects, ensuring the smooth integration of new business processes with organizational structure and culture. Mobilizes resources to implement changes, taking the role of change champion. ? Assesses the readiness of business units to complete the necessary transformation, and ensures that they deliver site implementation plans, which align with the overall plan. Tracks and reports progress. ? Outlines key business engagement messages that need to be communicated throughout the program / project. ? Identifies and assesses mid to long-term risks inherent in proposed changes, to ensure any potential scheduling and performance issues have minimum impact on provision of other services. ? Maintains up-to-date knowledge of emerging technology trends and developments over a broad range of information and communications technologies. Monitors outcomes of research work, seeking to identify where technology might be deployed in order to deliver business improvements and competitive advantage. ? Maintains awareness of technology directions. Produces business cases for recommended new applications of information and communications technologies, identifying the business impact of alternative strategies, the probability of satisfying business needs, the anticipated business benefits and the risks and consequences of failure. ? Initiates investigation and development of innovative methods of exploiting IT assets, to the benefit of organizations and the community. Carries out analysis at a strategic level, and develops business proposals to exploit technology in line with the organizations mission, objectives and strategy ? Ensures that full account is taken of the practicalities of integrating the new technical capabilities into the business, including planning around key business cycles, selecting appropriate candidates for migration and creating awareness of the total cost of ownership, etc. ? Conducts periodic and post implementation information reviews, to assess the extent to which expected business benefits were realized. ? Leads investigations into major options for providing IT services effectively and efficiently and recommends solutions such as outsourcing, new approaches to recruitment and retention, and global supply contracts. ? Participates in strategic groups and facilitates focus groups and other ideas generators. Stimulates the creation of ideas among colleagues and staff. Works with business strategists and innovators to help them understand the opportunities that technology can provide. ? Briefs senior management on technology capabilities, and promotes associated business opportunities. ? Plays an active role in developing working relationships between business leaders and IT professionals in order to promote governance effective communication and decision making. ? Anticipates major trends affecting the organization, and works with operational managers, and HR professionals, to prepare the organization to meet the change. ? Initiates definition of new organization boundaries, and creates future organization design, including location strategy and number of locations required. Takes account of skills required to operate new business processes and working practices. ? Represents Xerox at appropriate forums and makes a positive contribution to relevant industry groups. Candidate Education: Minimum Bachelor's Degree Computer Science, Information Systems, Business Administration, or other related field. Preferred Master's Degree Professional Certifications: Preferred LSS GB and/or BB certification Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Has gained extensive experience and knowledge of information, strategy and operations. Has developed significant domain knowledge in one or more major business/technology process areas. Has significant experience in the initiation and management of largely complex change initiatives. Can facilitate the analysis and re-design of business processes, and articulate potential changes to business processes in a lucid and convincing manner, both orally and in writing. Have extensive business knowledge and a comprehensive understanding of current and emerging information and communications technologies and of how they can support and enhance the success of the business. Has a practical understanding of business and data analysis. Has a good working knowledge of the employing organizations policies, management structure and business objectives, and of the existing IT portfolio and infrastructure. Has significant experience in the human aspects of change and the impact of organizational culture on enabling or hindering change. Additional Role Requirements: Portfolio Management from a cost / benefit / risk perspective; a venture capitalist approach. Change Management / Change Leadership (i.e. ability to influence, How to Get to Yes, decomposition of complex problems into simpler notions, etc.) Conversant in the principles, objectives and tactics of enterprise architecture. Global / multicultural strategy and execution. Job: Information Technology2012-05-14 18:18:51United KingdomXeroxNone12009538NoneUxbridge, GBR28674148http://xerox.jobs/xml/28674148/jobGBRUxbridgeTitle: MPS Project Manager Location: United Kingdom-Greater London-Uxbridge Managed Print Services (MPS) is a key service offering for Xerox in 2012 and the Eastern Hemisphere Information Management team is hiring an MPS specific Project Manager to take requirements at the initial project stage and take the lead through to the implementation stage with the client. The Senior Project Manager (SPM) is accountable and responsible for managing all aspects of a large, complex IT project or multiple, medium-scale IT projects to achieve project goals and objectives. This involves looking outside of project boundaries for integration and interdependencies to achieve project goals. It also involves conveying to the project team the important relationship of the project to the bigger picture, including the larger program and organizational performance objectives. Through structured governance, the SPM enables appropriate initiating, planning, executing, monitoring and controlling and closing for the project to achieve project benefits. The SPM establishes and communicates project goals and directs team activities. The SPM is responsible for managing integration, scope, time (schedule), cost, quality, human resources, communication, risk and procurement activities and deliverables. The SPM adheres to the established project management methodology and standards while carrying out responsibilities. This includes applying project management and development and delivery lifecycle processes to complex information technology projects and ensuring alignment with IT standards and strategies. Essential Senior Project Manager Responsibilities * Ensure appropriate involvement of all stakeholders for the project * Consistently apply the organizational project management standards and methodologies to assigned projects. * Accountable and responsible for activities pertaining to managing integration, scope, time (schedule), cost, quality, human resources, communication, risk and procurement. * Report progress and health of the project and incorporate feedback from all stakeholders * Identify, monitor and control the interdependencies between activities and deliverables with a project * Proactively identify and manage risks and issues pertaining to the project. * Identify the projects financial sources and resources and manage the budget and control costs for the project. * Manage the processes for the project. * Track the progress of project activities and deliverables to the consolidated project benefits. * Ensure appropriate governance practices are in place to monitor and control the project Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field Typically has substantial IT work experience, including proven experience in managing projects in multiple management technologies and functions Broadly skilled in information and communications technology Has a comprehensive knowledge of relevant development life-cycles Has strong interpersonal skills Project Management coursework and certification requiredGreen Belt certification an advantage Job: Information Technology2012-05-14 18:18:34United KingdomXeroxNone12014647NoneUxbridge, GBR28674137http://xerox.jobs/xml/28674137/jobGBRUxbridgeTitle: Graduate Business Systems Analyst Location: United Kingdom-Greater London-Uxbridge The Business Systems Analyst (BSA) under moderate supervision of the Senior Business Systems Analyst (SBSA) is responsible for understanding the business needs and identifying how best to meet those needs. This includes working with the business and the technology areas to gather requirements for development and management. The role analyzes, validates and documents the business and system requirements. This role designs, modifies and creates business processes that will be used to implement the business transformation solutions. This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements. The BSA adheres to the established processes and requirements management methodology and practices, while carrying out their responsibilities. This includes meeting established quality standards. Job: Information Technology2012-05-13 19:58:21United KingdomXeroxNone12013397NoneUxbridge, GBR28663852http://xerox.jobs/xml/28663852/jobGBRUxbridgeTitle: Business Systems Analyst Location: United Kingdom-Greater London-Uxbridge The Business Systems Analyst (BSA) under moderate supervision of the Senior Business Systems Analyst (SBSA) is responsible for understanding the business needs and identifying how best to meet those needs. This includes working with the business and the technology areas to gather requirements for development and management. The role analyzes, validates and documents the business and system requirements. This role designs, modifies and creates business processes that will be used to implement the business transformation solutions. This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements. The BSA adheres to the established processes and requirements management methodology and practices, while carrying out their responsibilities. This includes meeting established quality standards. Job: Information Technology2012-05-13 19:57:29United KingdomXeroxNone12013396NoneUxbridge, GBR28663851http://xerox.jobs/xml/28663851/jobGBRUxbridgeTitle: Senior Technical Architect Location: United Kingdom-Greater London-Uxbridge The Senior Architect leads the effort to ensure that common architecture decisions are implemented consistently across business and IT in order to support the business and IT strategy. They will also research, analyze, design, propose, and deliver IT architecture solutions that are optimal for the business and IT strategies in one or more domains. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> This involves working with the lines of business, support staff, and technology areas, to design a technical structure based on the existing standards and processes and meets the strategic needs of the business and integrates with other business and IT Processes. This role also documents the structure and processes. The Senior Architect leads the effort to provide integrated systems analysis and recommends to the Enterprise Architect, appropriate hardware, software, and communication links required to support IT goals and strategy. This may include coordinating activities of the project team and assisting in the monitoring of project schedules and costs. This role also leads the effort to support, resolve and document issues that arise in the architecture. This may also include reviewing designs and recommending improvements to the architecture. The Senior Architect is responsible for analyzing and incorporating where appropriate industry trends, and being familiar with enterprise standards and methodology. The role will also have familiarity with the enterprise infrastructure and applications, and will specialize in a particular domain. Job: Information Technology2012-05-13 19:57:27United KingdomXeroxNone12013394NoneUxbridge, GBR28663850http://xerox.jobs/xml/28663850/jobUSABlue AshTitle: Service & Solutions Executive (SSE - US) Location: United States-Ohio-Blue Ash Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-05-11 19:46:25United StatesXeroxOhio12014715OHBlue Ash, OH28639358http://xerox.jobs/xml/28639358/jobUSANoneTitle: Executives Administrative Assistant Location: United States This position will provide comprehensive administrative support to the CDLS/GDC staff on the west coast. The job will be based in Wilsonville, Oregon on site. This individual's primary responsibilities will be to support the staff on day to day operations, customer site visits, and events. Scope: • Individual contributor with no people management responsibilities. • The role holder provides executive adminstrative support to senior managers in the organization Essential Functions: Schedule and Travel Coordination * Manage calendar and help plan schedules for senior leadership team within GDC/CDLS. * Support scheduling meetings, appointments, teleconferences, and other company related obligations. * Remain in close contact via e-mail or phone senior staff. * Assist in the arrangement of flights, hotel accommodations, visas, ground transportation and other travel provisions. Supporting the PTA process and track up through final approval. * Maintain roadmap priorities. Facilitate travel process from beginning to end. Maintain database of critical team member’s passport and visa status. * Point of contact for out of town guests, vendors/suppliers, traveling team members, etc. * Facilitate travel process from beginning to end * Manage travel schedule- global spreadsheet * Coordinate travel for SLT for GCD/CDLS management staff if requested Preparation of Documents * Prepare and edit correspondence, reports, and other documents. * Prepare and edit all materials for meetings, conference calls and speaking obligations. Disseminate relevant information to appropriate individuals. Financial Tracking * Prepare and submit travel reports and track expenditures on other business activities. · Submit and maintain receipts for expenditures; organize and maintain financial documentation for all expenditures and reimbursements. * Coordinate all roll up” budget centers to department director * Respond to finance as needed-Clarification, Additional reports Standardization of metrics across multiple sites/teams * Create and manage departmental PO’s * Create and manage projects” for capital requests * Manage approval requests Communications & Customer Events * Track communication frequency and team response to information presented * Draft All Hands agenda/Support coordination of communication meetings * Ensure timely communication * Manage electronic communications. Review and respond as needed to incoming mail, e-mail and fax * Participate in MML monthly meeting and create MML report * Participate in bi-monthly managers meeting, create agenda and meeting minutes * Coordinate customer events/site visits including AV/facilities/catering Security and Training Coordinator * Complete quarterly security audits * Safety Point of Contact * Monthly Reporting * Quarterly Audits * On-boarding Training/and documentation * Provide all guests and new hires with appropriate training materials, resources, etc. * Conduct Wilsonville Safety and Security Orientation Facilities * Project Management – Coordinate with site facilities team on all projects * Point of Contact for Helpdesk Concerns * Space planning * Corporate Real Estate point of contact * Responsible for facilities issues/job tickets Staff Support * Manage office supplies and order as needed * Support hardware and software requests * Manage contractor badging/S3 access Coordinate Access for new hires- S3/Hardware/Software/badging Qualifications Desired: * Ability to work independently and take initiative. Must be a quick learner, able to multi-task and switch gears easily. * Strong writing, communication and organizational skills. * Demonstrated competence to assess priorities and manage a variety of activities in a time-sensitive environment and to meet deadlines with attention to detail and quality. * Demonstrated ability to work as an effective team member in a fast-paced environment. * Strong computer skills in MS Office. * Demonstrated maturity and judgment. * Excellent interpersonal skills. * Continually works to accomplish yearly objectives and goals. * Proactive in problem/resolution in support staff requests. EDUCATION AND/OR EXPERIENCE: · Bachelor Degree preferred · Demonstrated experience (5 years minimum) providing administrative support in a corporate environment. Job: Customer Support & Administration2012-05-11 19:45:41United StatesXeroxNone12004694NoneVirtual, USA28639355http://xerox.jobs/xml/28639355/jobGBRUxbridgeTitle: Project Analyst Location: United Kingdom-Greater London-Uxbridge The Project Analyst (PA) is responsible for providing project coordination, support and assistance in all aspects of simple to somewhat complex projects or programs. The Project Analyst has working to advanced knowledge of project management methodology, tools and templates and is able to create and maintain the work products with guidance. The Project Analyst develops, documents and maintains program/project schedules, resource plans and program/project budgets. The PA assists with communications, follows up on issues and actions and leads program/project management meetings in the Program/Project Manager’s absence. The PA prepares status reports, management reporting and presentation for executives. The PA adheres to the established project management methodology and standards while carrying out their responsibilities. Job: Information Technology2012-05-11 19:45:35United KingdomXeroxNone12013400NoneUxbridge, GBR28639354http://xerox.jobs/xml/28639354/jobGBRBelfastTitle: Document Support Executive Location: United Kingdom-Belfast-Belfast Job Purpose · To provide support/cover for all applicable Xerox business within Northern Ireland · To assist with the management of all client’s print procurement, graphic design, pre-press and print and finishing requirements. · Proven ability to work within multiple teams to deliver specific client requirements and the agreed service level agreements. · Support bespoke site services, same account growth initiatives and new business opportunities for Xerox. Candidate Requirements · Previous experience in a print and design role with a high level of experience in a customer advisory role. · Experience of Xerox DSCM, Marketport, Graphic Design and XOS Fleet Management. · Ability to work on own initiative or as part of a team. · Full driving licence. Job: Operations Management2012-05-11 19:45:04United KingdomXeroxNone12006037NoneBelfast, GBR28639349http://xerox.jobs/xml/28639349/jobGBRCity of LondonTitle: Document Advisor/Account Manager Location: United Kingdom-Greater London-City of London Purpose: The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following: ? Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction) ? Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin) ? Contributing to service transformation and business growth (KPI: Further profitable service revenue) Scope: The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. Primary Responsibilities: • To act as primary source of advice for all document production and/or communication needs of the client • To understand the clients business goals and communication challenges in order to identify and deliver innovative, value-added solutions • To build and maintain client relationships, that ensure the role becomes the primary and central source for trusted advice for all document production and communication needs of the client business units • Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost effective product or communication technique, that is appropriate for the clients business requirements • Rationalize and consolidate deliverables, identify and develop opportunities for cost savings and process improvements • Advise clients on the best production methods to ensure document effectiveness, efficiency and quality • Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards (except where Xerox manage production printing) • Meet or exceed agreed SLA measures for the client and Xerox. • Maintain client satisfaction / resolve queries / issues • Managing stock and budgets to optimum levels where appropriate • Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques • Maximize financial efficiencies (including tax VAT) for the client and Xerox • Collate relevant management information as specified • Build maintain external supplier relationships as appropriate • Able to negotiate on cost and delivery timescales within the context of the project The roles described below are variations of the generic role that may occur in specific Client businesses. Transactional Communication Services Document Advisor Additional Responsibilities: Consult with client document owners to advise on ways to make their transactional communications more effective using Communications Engineering techniques, thereby driving improved comprehension and loyalty. Advise on optimizing the design of documents for compatibility with digital print technology and software. Work directly with client document owners, advertising agencies and/or other internal and external creative/design groups to recommend alternatives for designing documents to take advantage of production efficiencies in an automated document factory environment (printing, inserting, and postal processing). Translate business requirements into technical specifications, liaising with clients (eg: Exstream Dialogue, Doc1 or XMPie Personal Effect). Lead or be part of initiatives for improved communications using: Data mining, cleansing and preparation Print steam manipulation and enhancement Mail and fulfillment optimization Additional background, experience and qualifications: These are dependant upon: client industry, technology and operations environment: Prior experience working with data-driven variable document composition software and print production. Proficiency with Microsoft Office applications. Experience with document production techniques and processes in a Production and Mail fulfillment environment. Experience in appropriate transactional document production environment eg high volume regulated documents produced with fast turnaround in an automated environment Document Publishing and Production Document Advisor Additional Responsibilities: Internal (client) marketing of Xerox Managed Services offerings. Provide administrative and on-site client support and training as required for Xerox supplied software eg Freeflow Web Services Responsibility for data provision to produce reports and financial data for: Web Service applications Document re-engineering projects Impacts of change Additional background, experience and qualifications: These are dependant upon: client industry, technology and operations environment: Awareness / ability to talk to client about all areas of the document lifecycle Have experience of production print room environment Proficient in relevant client environment applications, eg the Adobe Creative Suite, Quark xPress, MS Office. Knowledge of a combination of the following experiences will be required dependant upon current service offer and future service development Direct mail Personalization software Pre-press environment Working knowledge of iWay or Xerox FreeFlow Web Services A working knowledge of production and finishing devices based on site equipment Document Supply Chain Management Document Advisor Additional Responsibilities: Develops production strategies and optimizes specifications to decrease cost and increase efficiency and quality Manages print production projects from concept stage through final production and delivery to market Procures print from a list of preferred vendors Assist the supplier manager in the performance management of vendors and in identifying additional/substitute suppliers for the preferred list Additional background, experience and qualifications: These are dependant upon: client industry, technology and operations environment: This job requires and advanced knowledge of all concepts practices and procedures of the Graphics Communications discipline. Experience is required in all areas a Commercial Printing. This includes: job/file design, use of industry standard design applications, file preparation for print including all common PrePress activities, in-depth knowledge of common Print methodologies (Web, Litho and Digital) document finishing, warehousing and fulfillment. Demonstrated ability to manage complex projects from start to finish Sales experience a plus Direct mail or other specialist experience a plus, dependent on client requirements. Forms Document Advisor Additional Responsibilities: Lead interface between the Xerox Print Center and the client for forms re-engineering. Assist with the forms ordering process including ordering requisition via the web. Provide status on orders to clients and manage the web ordering and inventory applications. Obtain client approval for form content, inventory replenishment order quantities, and production practices. Interface with outside commercial offset vendors, as appropriate, including research, generate quotation requests, obtain cost quotations from vendors and authorize offset production jobs based on the quotations, when and where appropriate. Proactively manage inventories of any forms warehoused to avoid stock outs and maintain acceptable inventory levels. Ability to work to tight deadlines. Responsible for transitioning all forms from litho to digital for onsite production as appropriate. Maintain version control for all active forms. Participate in the forms committee processes. Additional background, experience and qualifications: Design expertise for all forms produced via POD and/or offset technology. Prior knowledge of system design guidelines/branding Understanding the technical ability Xerox has on-site to educate the client on designing, preparing and producing quality black/white and colour documents. Candidate Education: Minimum: Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum: Detailed understanding of print production methods / processes / project management Detailed understanding of relevant industry and its production methods / processes (see Additional Requirements section for specific Document Advisor roles) Experience with commercial (litho and web) / transaction print / digital print / Print-on-Demand / graphic communications / forms design / direct mail - as applicable by responsibility Experience of working in a corporate client account management role, developing and building relationship, resolving issues, working strategically to meet business goals Applicable technical diploma (for example, Graphic Design) or equivalent experience Experience in working autonomously Valid Driving license Preferred: Familiar with Premedia / Prepress techniques Relevant industry / sector application knowledge (for example direct mail in Financial Services sector Job: Client Relationship Management / Service Delivery2012-05-11 19:44:49United KingdomXeroxNone12010271NoneCity of London, GBR28639346http://xerox.jobs/xml/28639346/jobGBRUxbridgeTitle: Legal Counsel Location: United Kingdom-Greater London-Uxbridge To provide appropriate legal support to the Xerox Europe Technology division. In particular to the Large Enterprises Organisation (LEO).Working on Managed Print Services (MPS) and Commercial Print Services (CPS) contracts Dealing with Significant level of exposure, impact on business continuity, time to revenue and cost of non-compliance if the role(s) did not exist. Global & Pan European contracts covering multiple countries or large domestic UK contracts with, in some instances, cross boundary business transfer with all of the related taxation/ import issues. Potential high cost of non-compliance if role not performed, possible sanctions for non-compliance with regulatory regimes. * Provide legal advice to Xerox Europe, Technology division on multi-country contracting, engaging local legal counsel where appropriate. * Produce wide range of legal documents (including standard and customised contracts, & supplier agreements, participation & framework agreements). * Support or lead contract negotiations with Client legal teams, in order to facilitate the conduct of business and protect Xerox’s interests. * Perform legal analysis and deliver practical solutions to maximise returns to Xerox and/or avoid adverse legal consequences. * Research and analyse pan-European issues relevant to Equipment and fleet matters, utilising the XE legal operations network. * Provide legal advice on specific areas of law, including competition & data privacy to ensure compliance and avoid sanctions and bad publicity. * Manage and implement regulatory compliance programmes within the Services business to ensure that Xerox operates within the law at all times and avoids potential sanctions. * Advise senior management on legal considerations to be taken into account in developing business strategy. * Present future potential legal / risk issues to senior management of Xerox and its business units. Lawyer with post-qualification experience (ie, following vocational post-graduate course and prescribed training period) in private practice or in-house. * Significant experience in areas of negotiation commercial contracts and leasing (will be an advantage), competition, employment law (especially in respect of the Acquired Rights Directive) and intellectual property. * Significant experience of commercial contracting & client negotiation * Experience with indirect selling (channel partners) will be useful * Degree level * Legal practice course and training period. * Strong emphasis on contract and commercial law principles. * Experience of transfer of undertakings and inherited liabilities through outsourcing would be a strong advantage. * Good understanding of business processes. * Negotiation skills * Excellent drafting skills * Team orientated and willing to share information. * Ability to work autonomously * Effective written and verbal communication and presentation skills. * Conscientious in continuing self-development and remaining up-to-date in relevant areas of the law. * Able to interact with all levels of the business. * Ability to work without close supervision * Must be prepared and willing to travel extensively through Europe and beyond Job: Legal2012-05-10 21:01:44United KingdomXeroxNone12013418NoneUxbridge, GBR28614402http://xerox.jobs/xml/28614402/jobUSANorwalkTitle: Tax Internship Location: United States-Connecticut-Norwalk Introduction to various complex Federal, State & Local and International tax issues facing Xerox -- a U.S. multinational Company doing business in 50 countries. These projects will provide exposure to tax and financial issues as well as an understanding of the various aspect of the Company's business. Specific assignments/projects to include the following: - Assist in preparation of U.S. Federal and State income tax returns - Research issues using online tax research tools - Assist with various tax planning projects designed to reduce the Company's overall effective tax rate, including: research and development tax credits, foreign tax credits, state tax credits and special deductions available for prducts manufactured in the U.S. - Participate in European tax planning initiatives focused on the legal entity structure and current business operations - Analyze proposed legislation to determine its impact on the Company Through these projects, the candidate will have the opportunity to work as a member of project teams, develop written and oral communication skills and participate in preparing the delivering presentations. All candidates for internship positions must be full time matriculated students in programs leading to a BS degree or higher. Cumulative GPC of 3.0 or above. 2 years towards Bachelor's degree, Microsoft Office skills. Job: Accounting / Finance2012-05-09 20:44:32United StatesXeroxConnecticut12013827CTNorwalk, CT28582343http://xerox.jobs/xml/28582343/jobUSADaytonTitle: Service & Solutions Executive (SSE - US) Location: United States-Ohio-Dayton Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-05-09 20:44:20United StatesXeroxOhio12014354OHDayton, OH28582307http://xerox.jobs/xml/28582307/jobUSAIrvingTitle: Managed Print Solutions Executive (MPSE) Location: United States-TX-Irving Purpose of Role: Provide Regional coverage and expertise for Xerox Print Services (XPS), with primary ownership for the Assessment and Design phases of the XPS sales cycle. Scope of Role: Specialist role with regional coverage focusing on direct US Customer Operations (USCO) and open coverage accounts / territories. Strong focus on driving non-Xerox services revenue. Responsibilities: * Take the lead in providing expertise and support during the Assessment and Design phases of an XPS sales cycle. * Articulate the dynamics of the current Managed Print Services market and what is driving businesses/partners to move towards the MPS model (both internally and to clients). * Researches current technology and offering trends in the office device/software, MPS marketplace. * Use Xerox Print Services working processes and tools to Assess, Design, Implement and Manage [ADIM] an XPS solution. * Coach and support SSE in XPS prospect selection and initial development based on key defined selection criteria to address the sweet spot” of XPS marketplace. * Use the appropriate tools to Assess the customer environment, e.g. XDA * Use the appropriate tools to Design an XPS solution, including floor mapping. * Describe the components of the Xerox Print Services (XPS) offering in terms of industry standard definitions and expectations, and provide proof sources demonstrating our leadership in MPS. * Develop and articulate compelling value propositions describing the customer benefits by role (i.e. Finance, IT) of the XPS solution in terms of consistency and control, improved services, managing costs and managing compliance. * Position Xerox effectively against competitive offerings (e.g. HP, Ricoh / IKON, Canon, Lexmark, Konica-Minolta and local dealer offerings) and how these do or do not address the market. * Develop working relationships with key players (Client Asset Manager & team) and the various applications that will be used in the Implementation and Manage phases of the XPS sales cycle, as well as the documents and reports each player is responsible for maintaining. * Explain price plans and services. * Create compelling before and after TCO comparisons to help demonstrate XPS value. * Take the lead in presenting proposed XPS solution to customers. * 3 years successful selling experience or Bachelors Degree or equivalent experience (Marketing preferred). * Hunter” mentality – self-motivated and driven. * Proven executive level selling skills. * Demonstrated project / program management. * Demonstrated effectiveness in applying appropriate sales and account management processes and tools. * Demonstrates effective negotiation skills. * Proactively identifies and solves problems. * Works with account teams to monitor and ensure customer satisfaction. * Excellent written and oral communication skills. Job: Sales and Marketing / Creative Services2012-05-08 18:57:55United StatesXeroxTexas12014200TXIrving, TX28541790http://xerox.jobs/xml/28541790/jobUSANorth WalesTitle: Senior Document Advisor Location: United States-Pennsylvania-North Wales test jm 13 dec Purpose: The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following: ? Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction) ? Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin) ? Contributing to service transformation and business growth (KPI: Further profitable service revenue) Scope: The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. Primary Responsibilities: • To act as primary source of advice for all document production and/or communication needs of the client • To understand the clients business goals and communication challenges in order to identify and deliver innovative, value-added solutions • To build and maintain client relationships, that ensure the role becomes the primary and central source for trusted advice for all document production and communication needs of the client business units • Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost effective product or communication technique, that is appropriate for the clients business requirements • Rationalize and consolidate deliverables, identify and develop opportunities for cost savings and process improvements • Advise clients on the best production methods to ensure document effectiveness, efficiency and quality • Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards (except where Xerox manage production printing) • Meet or exceed agreed SLA measures for the client and Xerox. • Maintain client satisfaction / resolve queries / issues • Managing stock and budgets to optimum levels where appropriate • Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques • Maximize financial efficiencies (including tax VAT) for the client and Xerox • Collate relevant management information as specified • Build maintain external supplier relationships as appropriate • Able to negotiate on cost and delivery timescales within the context of the project The roles described below are variations of the generic role that may occur in specific Client businesses. Transactional Communication Services Document Advisor Additional Responsibilities: Consult with client document owners to advise on ways to make their transactional communications more effective using Communications Engineering techniques, thereby driving improved comprehension and loyalty. Advise on optimizing the design of documents for compatibility with digital print technology and software. Work directly with client document owners, advertising agencies and/or other internal and external creative/design groups to recommend alternatives for designing documents to take advantage of production efficiencies in an automated document factory environment (printing, inserting, and postal processing). Translate business requirements into technical specifications, liaising with clients (eg: Exstream Dialogue, Doc1 or XMPie Personal Effect). Lead or be part of initiatives for improved communications using: Data mining, cleansing and preparation Print steam manipulation and enhancement Mail and fulfillment optimization Development Work with client to gather requirements for assigned projects Work with internal support staff to communicate client requirements, prepare spec documentation, develop and monitor schedules and UAT the project prior to launch Ensure proper procedures are in place to meet Xerox requirements and client contract requirements Track and report on progress of project Identify gaps and mitigation steps to ensure we are meeting the client expectations Identify areas that may be out of scope and provide the customer with the proper LOE’s to cover the change in scope Project Management Monitor Cycle changes Input into Database or Msg point Work with composition programmers and IT programmers on changes required for each cycle Provide associated cycle LOE’s for changes Work with proofreading staff to ensure all client materials are reviewed prior to being delivered to the client Daily Project Maintenance Vendor management for inventory items Work with plant to ensure production is moving according to schedule Provide status to client on a daily basis to ensure open communicate between the two teams Provide support to the plant and support groups as required Additional background, experience and qualifications: These are dependant upon: client industry, technology and operations environment: Prior experience working with data-driven variable document composition software and print production. Proficiency with Microsoft Office applications. Experience with document production techniques and processes in a Production and Mail fulfillment environment. Experience in appropriate transactional document production environment eg high volume regulated documents produced with fast turnaround in an automated environment Document Publishing and Production Document Advisor Additional Responsibilities: Internal (client) marketing of Xerox Managed Services offerings. Provide administrative and on-site client support and training as required for Xerox supplied software eg Freeflow Web Services Responsibility for data provision to produce reports and financial data for: Web Service applications Document re-engineering projects Impacts of change Additional background, experience and qualifications: These are dependant upon: client industry, technology and operations environment: Awareness / ability to talk to client about all areas of the document lifecycle Have experience of production print room environment Proficient in relevant client environment applications, eg the Adobe Creative Suite, Quark xPress, MS Office. Knowledge of a combination of the following experiences will be required dependant upon current service offer and future service development Direct mail Personalization software Pre-press environment Working knowledge of iWay or Xerox FreeFlow Web Services A working knowledge of production and finishing devices based on site equipment Document Supply Chain Management Document Advisor Additional Responsibilities: Develops production strategies and optimizes specifications to decrease cost and increase efficiency and quality Manages print production projects from concept stage through final production and delivery to market Procures print from a list of preferred vendors Assist the supplier manager in the performance management of vendors and in identifying additional/substitute suppliers for the preferred list Additional background, experience and qualifications: These are dependant upon: client industry, technology and operations environment: This job requires and advanced knowledge of all concepts practices and procedures of the Graphics Communications discipline. Experience is required in all areas a Commercial Printing. This includes: job/file design, use of industry standard design applications, file preparation for print including all common PrePress activities, in-depth knowledge of common Print methodologies (Web, Litho and Digital) document finishing, warehousing and fulfillment. Demonstrated ability to manage complex projects from start to finish Sales experience a plus Direct mail or other specialist experience a plus, dependent on client requirements. Forms Document Advisor Additional Responsibilities: Lead interface between the Xerox Print Center and the client for forms re-engineering. Assist with the forms ordering process including ordering requisition via the web. Provide status on orders to clients and manage the web ordering and inventory applications. Obtain client approval for form content, inventory replenishment order quantities, and production practices. Interface with outside commercial offset vendors, as appropriate, including research, generate quotation requests, obtain cost quotations from vendors and authorize offset production jobs based on the quotations, when and where appropriate. Proactively manage inventories of any forms warehoused to avoid stock outs and maintain acceptable inventory levels. Ability to work to tight deadlines. Responsible for transitioning all forms from litho to digital for onsite production as appropriate. Maintain version control for all active forms. Participate in the forms committee processes. Additional background, experience and qualifications: Design expertise for all forms produced via POD and/or offset technology. Prior knowledge of system design guidelines/branding Understanding the technical ability Xerox has on-site to educate the client on designing, preparing and producing quality black/white and colour documents. Candidate Education: Minimum: Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum: Detailed understanding of print production methods / processes / project management Detailed understanding of relevant industry and its production methods / processes (see Additional Requirements section for specific Document Advisor roles) Experience with commercial (litho and web) / transaction print / digital print / Print-on-Demand / graphic communications / forms design / direct mail - as applicable by responsibility Experience of working in a corporate client account management role, developing and building relationship, resolving issues, working strategically to meet business goals Applicable technical diploma (for example, Graphic Design) or equivalent experience Experience in working autonomously Valid Driving license Preferred: Familiar with Premedia / Prepress techniques Relevant industry / sector application knowledge (for example direct mail in Financial Services sector Job: Client Relationship Management / Service Delivery2012-05-08 18:57:16United StatesXeroxPennsylvania12012885PANorth Wales, PA28541767http://xerox.jobs/xml/28541767/jobUSANorth WalesTitle: Proofreader Location: United States-Pennsylvania-North Wales Purpose: • The purpose of this role is to monitor customer service interactions as well as representative adherence to policy / practice as input for training purposes. Role works independently exercising appropriate business judgement and problem solving skills Scope: • Individual Contributor. Uses established evaluation criteria to assess performance of customer facing associate. Makes recommendations to managers based on performance objectives. Evaluates and communicates opportunities for departmental process improvements. Primary Responsibilities: • Monitors daily activities and service calls to observe department employee’s demeanor, technical accuracy, and conformity to company policies; provides feedback as needed. Maintains monitoring logs as required. Proofreading and feed back on PDF, Print Proofs and Samples • Provides subject matter expertise in supporting representatives with escalated problem resolution • Partners with operations to develop associate action plans and identify best practices • Provide input to quality initiatives as subject matter expert • Meet minimum number of required transactions reviews as assigned on a monthly basis • Participate in Quality calibration sessions to ensure consistency across the QA team. Collaborate with others in the position to share best practices • Partner with Training and Operations teams to develop training solutions indentified through the evaluation process Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Professional Certifications: Preferred Lean Six Sigma Training / Certification Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Must have experience in administration. Experience in functional area of position required (inquiry, originations, collections, billing) Effective organization skills and demonstrated completed staff work Excellent written and verbal communication skills with all levels of the organization Must have intermediate to advanced skills with Microsoft office suite (Word, Excel, Access, PowerPoint) Demonstrated analytical / logic competency Proven analytical ability to break down problems or data to understand root cause opportunities Must have ability to multi-task and meet aggressive timelines on project deliverables Must be self-motivated and able to work independently as well as in a team environment Must be results oriented with strong attention to detail and a relentless commitment to process improvement and quality Experience in the one of the following: (enter relative experiences here) Preferred: Previous experience with Quality Assurance monitoring or evaluation reviews Job: Customer Support & Administration2012-05-08 18:56:57United StatesXeroxPennsylvania12012897PANorth Wales, PA28541764http://xerox.jobs/xml/28541764/jobUSASan AntonioTitle: Managed Print Solutions Executive (MPSE) Location: United States-TX-San Antonio Purpose of Role: Provide Regional coverage and expertise for Xerox Print Services (XPS), with primary ownership for the Assessment and Design phases of the XPS sales cycle. Scope of Role: Specialist role with regional coverage focusing on direct US Customer Operations (USCO) and open coverage accounts / territories. Strong focus on driving non-Xerox services revenue. Responsibilities: * Take the lead in providing expertise and support during the Assessment and Design phases of an XPS sales cycle. * Articulate the dynamics of the current Managed Print Services market and what is driving businesses/partners to move towards the MPS model (both internally and to clients). * Researches current technology and offering trends in the office device/software, MPS marketplace. * Use Xerox Print Services working processes and tools to Assess, Design, Implement and Manage [ADIM] an XPS solution. * Coach and support SSE in XPS prospect selection and initial development based on key defined selection criteria to address the sweet spot” of XPS marketplace. * Use the appropriate tools to Assess the customer environment, e.g. XDA * Use the appropriate tools to Design an XPS solution, including floor mapping. * Describe the components of the Xerox Print Services (XPS) offering in terms of industry standard definitions and expectations, and provide proof sources demonstrating our leadership in MPS. * Develop and articulate compelling value propositions describing the customer benefits by role (i.e. Finance, IT) of the XPS solution in terms of consistency and control, improved services, managing costs and managing compliance. * Position Xerox effectively against competitive offerings (e.g. HP, Ricoh / IKON, Canon, Lexmark, Konica-Minolta and local dealer offerings) and how these do or do not address the market. * Develop working relationships with key players (Client Asset Manager & team) and the various applications that will be used in the Implementation and Manage phases of the XPS sales cycle, as well as the documents and reports each player is responsible for maintaining. * Explain price plans and services. * Create compelling before and after TCO comparisons to help demonstrate XPS value. * Take the lead in presenting proposed XPS solution to customers. * 3 years successful selling experience or Bachelors Degree or equivalent experience (Marketing preferred). * Hunter” mentality – self-motivated and driven. * Proven executive level selling skills. * Demonstrated project / program management. * Demonstrated effectiveness in applying appropriate sales and account management processes and tools. * Demonstrates effective negotiation skills. * Proactively identifies and solves problems. * Works with account teams to monitor and ensure customer satisfaction. * Excellent written and oral communication skills. Job: Sales and Marketing / Creative Services2012-05-08 18:56:46United StatesXeroxTexas12014206TXSan Antonio, TX28541762http://xerox.jobs/xml/28541762/jobUSAPhoenixTitle: Managed Print Solutions Executive (MPSE) Location: United States-Arizona-Phoenix Purpose of Role: Provide Regional coverage and expertise for Xerox Print Services (XPS), with primary ownership for the Assessment and Design phases of the XPS sales cycle. Scope of Role: Specialist role with regional coverage focusing on direct US Customer Operations (USCO) and open coverage accounts / territories. Strong focus on driving non-Xerox services revenue. Responsibilities: * Take the lead in providing expertise and support during the Assessment and Design phases of an XPS sales cycle. * Articulate the dynamics of the current Managed Print Services market and what is driving businesses/partners to move towards the MPS model (both internally and to clients). * Researches current technology and offering trends in the office device/software, MPS marketplace. * Use Xerox Print Services working processes and tools to Assess, Design, Implement and Manage [ADIM] an XPS solution. * Coach and support SSE in XPS prospect selection and initial development based on key defined selection criteria to address the sweet spot” of XPS marketplace. * Use the appropriate tools to Assess the customer environment, e.g. XDA * Use the appropriate tools to Design an XPS solution, including floor mapping. * Describe the components of the Xerox Print Services (XPS) offering in terms of industry standard definitions and expectations, and provide proof sources demonstrating our leadership in MPS. * Develop and articulate compelling value propositions describing the customer benefits by role (i.e. Finance, IT) of the XPS solution in terms of consistency and control, improved services, managing costs and managing compliance. * Position Xerox effectively against competitive offerings (e.g. HP, Ricoh / IKON, Canon, Lexmark, Konica-Minolta and local dealer offerings) and how these do or do not address the market. * Develop working relationships with key players (Client Asset Manager & team) and the various applications that will be used in the Implementation and Manage phases of the XPS sales cycle, as well as the documents and reports each player is responsible for maintaining. * Explain price plans and services. * Create compelling before and after TCO comparisons to help demonstrate XPS value. * Take the lead in presenting proposed XPS solution to customers. * 3 years successful selling experience or Bachelors Degree or equivalent experience (Marketing preferred). * Hunter” mentality – self-motivated and driven. * Proven executive level selling skills. * Demonstrated project / program management. * Demonstrated effectiveness in applying appropriate sales and account management processes and tools. * Demonstrates effective negotiation skills. * Proactively identifies and solves problems. * Works with account teams to monitor and ensure customer satisfaction. * Excellent written and oral communication skills. Job: Sales and Marketing / Creative Services2012-05-08 18:56:39United StatesXeroxArizona12014205AZPhoenix, AZ28541758http://xerox.jobs/xml/28541758/jobUSARochesterTitle: Sales Coverage Marketing Analyst - Intern Location: United States-New York-Rochester Optimizing sales coverage is a major element to maximizing profitability for Xerox. This year we are looking for a student to join our head Marketing & Sales Coverage team to play an integral role in defining the go-to-market strategy. The role will include everything data related to sales coverage for the graphic communications industry including sales territory review, account research, strategy documentation and a significant amount of data analysis. This is an opportunity for students interested in gaining invaluable marketing and sales experience. Role to include: • Research individual customer locations and/or accounts to correctly categorize as graphic communications or not given a strict set of rules; via Duns & Bradstreet, Hoover, Google and other external websites. • Gather and consolidate local sales input to verify or clarify account categorization. • Update account attributes within the database working along-side team members and cross-functional headquarters teams. • Review excel lists of data to ensure correct alignment of graphic communications accounts. • Document rules and data driven decisions made by the team. • Analyze sales coverage data using Microsoft Access and Excel. The position is fast paced driven by deadlines and quick turnarounds. While this position is heavily weighed on data analysis and research, the experience gained on the sales coverage and strategy side will be very beneficial to a student studying sales, marketing or any other business related degrees. What skills do I need? • Strong communications skills (both verbal and written) are essential. • Strong analytical and research skills; an eye for detail and accuracy must be a part of every task. • Ability to work independently as well as collaboratively. • Excellent organizational skills with ability to handle and coordinate multiple activities and tasks through good time management and prioritizing. • A results driven and goal orientated approach with the ability to work proactively to deadlines. • A good working knowledge of Microsoft Office packages especially Microsoft Excel (i.e. pivot tables, vlookups) Job: Sales and Marketing / Creative Services2012-05-08 18:56:14United StatesXeroxNew York12013907NYRochester, NY28541751http://xerox.jobs/xml/28541751/jobUSARochesterTitle: Sourcing Relationship Analyst Location: United States-New York-Rochester Sourcing Relationship Analyst Location: Rochester, NY Objective of Role: Supports the IT services and product sourcing process from identification of emerging markets and potential suppliers; maintaining a broad understanding of how the organization sources and manages external partners; clarifying requirements; and facilitating vendor request for proposal / evaluation / selection steps. Process owner for multiple sourcing acquisition processes within the sourcing organization. As process owner for these processes, this role has the impact of providing appropriate information for IT sourcing decisions made by the Principle SRM’s (PSRM). Obtains information for PSRM’s via monitoring of process performance and data collection. Responsible for the overall performance data collection and the investigation / resolution or escalation of any problems that may arise within the sourcing acquisition processes. Ensures that supplier performance is properly monitored and regularly reviewed by the PSRM’s. Advises sourcing requestors on policy and procedures covering the processes for supplier selection and sourcing. Supports the IT sourcing strategies, supplier selection, and contracting activities in alignment with corporate procurement policies. Contributes to development and management of supplier performance criteria by the PSRM’s. Supports the PSRM’s in the creation and management of multiple levels of contracts. Supports the IT sourcing acquisition process in line with IT business rules, routing, reporting, and repository requirements. Scope of Role: Autonomy Works under broad direction. Full accountability for own technical work or project / supervisory responsibilities. Receives assignments in the form of objectives. Establishes own milestones and occasionally delegates assignments. Work is often self-initiated. Influence Influences team, and specialist peers internally. Participates in external (non-Sourcing organization) activities related to specialization. Complexity Broad range of professional work activities, in a variety of contexts. Work requires application of fundamental principles in a wide and often unpredictable range of contexts. Major Responsibilities: ·Supports the sourcing process for key Enterprise IT products and services. ·Process owner for the fundamental acquisition sourcing processes within the Sourcing Relationship Management organization. ·Responsible for the overall successful execution of the acquisition sourcing processes ·Processing, review and approval of IT sourcing engagements ·Maintains a broad understanding of how the organization sources and manages external partners. ·Advises on policy and procedures covering the processes for selection of suppliers and sourcing. ·Against targets, performs analysis on the data, and reports to management. ·Supports the execution and management of a certification process for potential vendors, establishing the preferred suppliers for IT products and services. ·Creates and maintains the preferred suppliers list for IT products and services. ·Supports the sourcing engagement process to ensure selection of vendors within defined timeframes is achieved. ·Supports the IT sourcing acquisition process in line with IT business rules, routing, reporting, and repository requirements. Produces Supplier Portfolio Stratification Reporting. Conducts regular process reviews. ·Works closely with Operations teams to facilitate feedback on supplier performance for yearly refresh activities. ·Acts as the first point of escalation for any issues or problems raised by the supplier, or users. Resolves or escalates problems. Maintains agreed statistics for quality assurance purposes to assess the ongoing success and effectiveness of the organization’s sourcing processes Desired Qualifications: Minimum Bachelor’s Degree, MIS Preferred Preferred to have 1-3 years of relevant technical or business work experience. Shows a systematic, analytical approach to problem solving. Has good interpersonal skills and is confident in dealing with clients/users and suppliers. Excellent listening skills. Above average verbal, written and presentation skills. Contract and Sourcing experience desired. Elevate and mitigate risks associated with process challenges. Ability to manage multiple assignments and to adapt and participate in a fast changing environment. Ability to facilitate meetings. Possesses general understanding of business and business skills. Job: Purchasing2012-05-07 18:18:08United StatesXeroxNew York11017860NYRochester, NY28478228http://xerox.jobs/xml/28478228/jobUSASouth BendTitle: Color & Monochrome Solutions Executive (CMSE) Location: United States-Indiana-South Bend Job Purpose: The CMSE is a sales specialist and subject matter expert who is responsible for product line, application development, customer retention, territory penetration and volume growth in Color and Monochrome products. The CMSE collaborates with the Account Sales Manager and sales representatives on development and execution of account strategies and on achieving sales quota for Color and Monochrome products and services. Key Accountabilities: • Communicate the company’s Color and/or Monochrome strategies and direction to key customer decision makers. • Support sales reps in prospect development, sales calls, product demos, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Position color and monochrome solutions to demonstrate how they contribute to improvement in customers’ key business/financial measures. • Develop value propositions that address the business impact Xerox could have on key customer business concerns, issues and initiatives. • Generate and grow business for major accounts. • Develop business applications for Color and Monochrome product lines. • Take responsibility for closing business. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of products and services. • BS/BA degree in business and/or technology, or equivalent experience • Presentation and selling skills at executive levels required. • Proven consultative sales and account management experience; system selling experience preferred. • Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). • Familiarity with Client/Server environments, Network Scales (i.e. Personal Area Network (PAN), Local Area Network (LAN), Campus Area Network (CAN), Metropolitan Area Network (MAN), or Wide Area Network (WAN), Network Topologies (i.e. Bus Network, Star Network, Ring Network, Mesh Network, Star-bus Network), Network Operating Systems, Office Color and/or Monochrome Printers, standards and applications, and supporting protocols. • Familiarity with business process automation and workflow • Knowledge of Color and/or Monochrome Markets, Product Positioning and Competition. •Knowledge of Reproduction Departments of Graphic Arts environment is a plus. • Proficient knowledge of (or aptitude to master) network printing environments and network software. • Excellent negotiating and closing skills. • Personal drive and internal motivation toward high achievement. • Ability to read and interpret financial statements, annual reports, and other financial documents. •Proficiency in using the internet for research. •Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales and Marketing / Creative Services2012-05-07 18:17:35United StatesXeroxIndiana12014012INSouth Bend, IN28478220http://xerox.jobs/xml/28478220/jobUSALouisvilleTitle: Color & Monochrome Solutions Executive (CMSE) Location: United States-Kentucky-Louisville Job Purpose: The CMSE is a sales specialist and subject matter expert who is responsible for product line, application development, customer retention, territory penetration and volume growth in Color and Monochrome products. The CMSE collaborates with the Account Sales Manager and sales representatives on development and execution of account strategies and on achieving sales quota for Color and Monochrome products and services. Key Accountabilities: • Communicate the company’s Color and/or Monochrome strategies and direction to key customer decision makers. • Support sales reps in prospect development, sales calls, product demos, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Position color and monochrome solutions to demonstrate how they contribute to improvement in customers’ key business/financial measures. • Develop value propositions that address the business impact Xerox could have on key customer business concerns, issues and initiatives. • Generate and grow business for major accounts. • Develop business applications for Color and Monochrome product lines. • Take responsibility for closing business. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of products and services. • BS/BA degree in business and/or technology, or equivalent experience • Presentation and selling skills at executive levels required. • Proven consultative sales and account management experience; system selling experience preferred. • Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). • Familiarity with Client/Server environments, Network Scales (i.e. Personal Area Network (PAN), Local Area Network (LAN), Campus Area Network (CAN), Metropolitan Area Network (MAN), or Wide Area Network (WAN), Network Topologies (i.e. Bus Network, Star Network, Ring Network, Mesh Network, Star-bus Network), Network Operating Systems, Office Color and/or Monochrome Printers, standards and applications, and supporting protocols. • Familiarity with business process automation and workflow • Knowledge of Color and/or Monochrome Markets, Product Positioning and Competition. •Knowledge of Reproduction Departments of Graphic Arts environment is a plus. • Proficient knowledge of (or aptitude to master) network printing environments and network software. • Excellent negotiating and closing skills. • Personal drive and internal motivation toward high achievement. • Ability to read and interpret financial statements, annual reports, and other financial documents. •Proficiency in using the internet for research. •Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales and Marketing / Creative Services2012-05-07 18:17:06United StatesXeroxKentucky12014031KYLouisville, KY28478212http://xerox.jobs/xml/28478212/jobUSARochesterTitle: Principal Architect (Enterprise Architecture) Location: United States-New York-Rochester Position Objective<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> The individual selected for this position will function as a key resource within the central XIM Enterprise Architecture (EA) team. The role will support the XIM Enterprise Architecture organizational initiative as well as supporting specific XIM roadmap programs and projects. This individual will participate in the creation of the Xerox "To-Be" Enterprise Architecture. Further this individual will be responsible for the establishment of standards and governance of those standards related to specific business process areas and XIM portfolio programs. Essential Functions -Responsible for establishing As Is and To Be enterprise architectures for key global process areas. - Work with the Lead Central Architect and EA Council to develop an approach to global process convergence that ensures alignment across roadmaps. -Work with the EA Council to develop and implement EA and principles and standards. - Actively participate in the architectural governance process and advance architectural standards across the corporation. - Work with programs and projects to resolve cross enterprise architectural issues. Enterprise Architecture experience including demonstrated expertise in two or more of the major EA domains (Business, Application, Data, Technology).<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Demonstrated ability to translate business needs into enterprise architecture requirements. Ability to communicate at all levels and to audiences of with varying levels of domain expertise. Ability to present complex problems and proposed solutions in a simple manner in order to both influence and expedite resolution. Broad knowledge of applications as well as experiences with technology businesses that provide both product and service offerings. Minimum BS degree in Information Technology, Computer Science or related discipline Strong interpersonal communication, leadership and negotiation skills. Familiarity with basic information management practices. Knowledge of business re-engineering principles and processes. Familiarity with financial models and budgeting Lean Six Sigma Green Belt / Black Belt certification desired. Job: Information Management2012-05-07 18:16:46United StatesXeroxNew York12000058NYRochester, NY28478201http://xerox.jobs/xml/28478201/jobGBRUxbridgeTitle: Graduate Financial Accountant/Analyst Location: United Kingdom-Greater London-Uxbridge We currently have a fantastic opportunity for 9 graduates to join Xerox’s Finance Centre of Excellence (FCE). Based in the European Headquarters in Uxbridge Middlesex, you’ll join a team of 65 finance professionals who all work to keep the financial engine room of our operations going. Depending on the exact team you join you’ll get the chance to gain experience in ledgers, accounting analysis, journal entries and all the while gaining experience in a global organisation. We’ll even support you during your studies towards CIMA or ACCA. We’re looking for applicants that are focussed on a career in finance so an accounting or finance degree would be an advantage but not necessary we’re equally interested in anyone who can show the transferable skills and aptitude to succeed so degrees in maths, economics, engineering and business will also be considered. You may have already graduated or might be graduating in 2012 – we’d still love to hear from you. Purpose: The Financial Analyst is the support the month end close and related reconciliation and analysis work for multiple units across Europe. Scope: Individual contributor. Interfaces frequently within functional area, as well as with management in the area supported, as part of a small team. Primary Responsibilities: * Prepare and perform journal entries and account reconciliations Support monthly close * Perform ad hoc financial analysis as required * Support maintenance and testing of internal controls and Sarbox compliance across the finance community Job: Accounting / Finance2012-05-05 19:24:57United KingdomXeroxNone12013199NoneUxbridge, GBR28466398http://xerox.jobs/xml/28466398/jobGBRUxbridgeTitle: Financial Accountant / Analyst (3 vacancies) Location: United Kingdom-Greater London-Uxbridge Due to some new opportunities internally, we have created 3 vacancies in Xerox’s Finance Centre of Excellence (FCE). Based in the European Headquarters in Uxbridge Middlesex, you’ll join a team of 65 finance professionals who all work to keep the financial engine room of our operations going. The Financial Accountant / Analyst supports the key financial tasks in the month end close / analysis / outlook cycle in line with the published timetable. Primary Responsibilities: * Support monthly financial close process * Prepare and/or review journal entries and account reconciliations * Complete Corporate reporting schedules * Perform financial analysis on the reported results to aid management understanding of results * Based on analysis of actual results, assist in preparation financial outlooks * Support maintenance and testing of internal controls and Sarbox compliance across the finance community * Ad-hoc analysis and project work as required We’re looking for a qualified or part qualified finance professional with a qualification from a professional body such as ACA / ACCA / CIMA or international equivalent. Xerox is a major user of SAP so any experience would be an advantage but not a pre-requisite. Knowledge of MS Excel or Access will be an advantage. Job: Accounting / Finance2012-05-05 19:23:40United KingdomXeroxNone12012531NoneUxbridge, GBR28466384http://xerox.jobs/xml/28466384/jobUSAWebsterTitle: Realtime Applications SW Development Engineer Location: United States-New York-Webster Position Key Objectives/Deliverables/Impact to Business: Looking for a self-directed, energetic, customer-focused SW Engineer to work on a team that supports multiple Product Programs delivering embedded real-time application control software (C ) for large-scale production printers. Job responsibilities include: Collaborative design, implementation, unit test and verification of new machine control features with cross-functional engineering teams. Features span from low-level device control to complicated closed loop control algorithms. A good understanding of physics, mechanical and electrical principles is a bonus. Qualifications/Essential Functions/Experience Desired: Required: Embedded C , JAVA SW development skills, excellent communication skills, Linux & Unix skills Desired: Test Driven Development experience, working knowledge of Agile or Lean SW Development Principles Bachelor or Masters of Science in Software Engineering / Computer Science / Computer Engineering Job: Engineering2012-05-04 19:55:25United StatesXeroxNew York12009391NYWebster, NY28443335http://xerox.jobs/xml/28443335/jobUSARochesterTitle: HR Learning Technology Program Manager Location: United States-New York-Rochester Purpose: •The Learning Technology Program Manager supports Global Learning to review and analyze business needs then select and implement learning architecture changes and tools that support Xerox learning performance needs globally. Scope: • It is a program manager role with a global responsibility • They are an individual contributor, no budget and working with senior internal leaders to provide recommendations for learning architecture program infrastructure changes and also project management of the implementation of approved software application acquisitions and changes. Primary Responsibilities: • Assess feasibility of the application of learning architecture technologies and standards to support Xerox business performance needs worldwide. Work with organizations within Xerox to review, analyze, and evaluate their job-focused learning requirements and employee personal development requirements. Research, present and demonstrate ideas for using self-service, unstructured, informal learning and performance support tools. Research new and emerging e-learning applications re learning performance effectiveness, technologies and standards. Research, demonstrate ideas for collaborative learning. • Work with global Xerox organizations and vendors to project manage (design, develop, test and implement) innovative learning architecture solutions, using Xerox learning systems and industry standard tools. Work in partnership with XIM GWIS and GS&A to provide business cases and stakeholder requirements to scope, source and implement learning applications based on XIM environments. Present and demonstrate ideas for innovative learning solutions using industry standard tools to GL and global Xerox organizations. • Project manage the global process for functional enhancements for global learning applications including development, testing, piloting, implementation, vendor management and above all - change management. Communicate e-learning directions, applications and standards to key Xerox learning decision-makers, in relevant, non-technical terms. Manage the vendors that provide e-learning systems, platforms, authoring tools and custom content design. * Minimum Bachelor's Degree Preferred Bachelor's Degree Organizational Behavior, Psychology or Information Technology and recent college graduate preferred. * Business knowledge and understanding of current and emerging Information and Communications technologies; including how they can support and enhance the functions of the business and own workflow. * Demonstrated ability to organize, prioritize, and perform multiple tasks to complete job functions in an orderly and efficient manner within stringent deadlines. * Demonstrated knowledge of Adult Learning Theories and Principles * Demonstrated working knowledge and application of Web 3.0 tools and methodologies * Ability to communicate effectively, clearly, both orally and in writing, at all levels. * Demonstrated ability to independently make decisions and take appropriate action to administer tasks and initiatives Job: Human Resources / Training2012-05-04 19:55:07United StatesXeroxNew York12013493NYRochester, NY28443154http://xerox.jobs/xml/28443154/jobARENoneTitle: Transition Manager Location: United Arab Emirates Job Purpose Project manage as part of a team the full implementation of the client Managed Service as described in the RFP Project Plan and identification of new opportunities. As part of a joint project team working within the customer, roll out the proposed Managed Service as outlined in the RFP. This will be achieved working with the primary network services provider who will be transforming the customer?s desktop environment at the same time. The purpose of this change is to improve customer service levels, functionality of equipment and reduce cost to the client. Key Accountabilities * Work within a transition project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rdparties), to co-ordinate and facilitate the transfer of service ownership from the client or existing service provider to the operational Service Delivery team(s) in country or Shared Services centres. * To support, clarify and define transition projects ensuring they are delivered to the required quality, timescale and budget. * Responsible for successfully implementing new services to Xerox Global Services country operations, from first identifying the resource requirements, timescales and deliverables, through to planning, deployment and signoff after a period of transition * Working closely with the bid/project, 3rd party (where relevant) and service delivery teams throughout the new business lifecycle and owning the service related issues associated with the introduction of the service until the formal point of handover to the Service Delivery team(s) * Act as a mentor, and develop and share methodologies/ best practices with Sales teams, Bid teams, Service development teams as well as Service Delivery Managers, setting foundations for a standardized approach for service contract projects * Relevant professional qualifications (e.g. PMI, PRINCE and ITIL) * Experience in delivering successful large scale programs to required quality, timescale and budget * Service delivery management, solution architecting and/or transition management experience in complex technology based outsourced business * Experience of program managing / leading significant business solutions and outsource deals from pre-sales to successful implementation for large pan-European or Global clients typically exceeding $10 million total contract value * Change management experience * Relevant university degree or postgraduate degree Job: Client Relationship Management / Contract / Service Delivery / Print Ops2012-05-04 19:54:32United Arab EmiratesXeroxNone12009819NoneVirtual, ARE28442813http://xerox.jobs/xml/28442813/jobUSAWebsterTitle: Embedded Software Development Engineer Location: United States-New York-Webster Position Key Objectives/Deliverables/Impact to Business: Looking for a self-directed, energetic, customer-focused SW Engineer to work on a team that supports multiple Printer Product Programs developing java-based applications and web services for printer device diagnostics, remote services, touch UI, and Print Engine integration activities. The job requires the applicant to work in a small work group performing a variety of programming, technology acquisition, and integration and testing activities. The team develops software for embedded devices (Java SE) as well as web-based device-centric services (Grails). The environment is a high performance, challenging development team where learning new technologies and techniques are integrated into the work group. Qualifications/Essential Functions/Experience Desired: Required: Embedded C , JAVA SW development skills, excellent communication skills, Linux & Unix skills Desired: Test Driven Development experience, working knowledge of Agile or Lean SW Development Principles Bachelor or Masters of Science in Software Engineering / Computer Science / Computer Engineering Job: Engineering2012-05-04 19:54:22United StatesXeroxNew York12009300NYWebster, NY28442787http://xerox.jobs/xml/28442787/jobUSAWebsterTitle: PhD Process Engineer Location: United States-New York-Webster Position Objective: Support Chemical Toner technology development. Responsibilities include: Developing new dispersed formulations and process (e.g. polymeric emulsions for xerographic applications, etc.) and scale-up. Evaluating and modifying properties of dispersed systems (e.g., surface charge of pigments, polymers, etc.). Leading chemical toner manufacturing process development and problem solving, involving raw materials supplier interface and new product delivery. Essential Functions: Design & conduct experiments to generate data in support of Chemical Toner (emulsion aggregation) process technology development. Develop new and improve existing chemical toner process. Coordinate all scale-up and production trial activity and supervise lab technicians. Document procedures and lab observations. Provide training on characterization and synthesis procedures. Provide awareness of current state of the art from scientific literature. Direct activities of assigned technicians toward achieving project objectives and mentor their career development Qualifications Desired: PhD degree in Chemical Engineering, Material Science and Engineering, or Polymer or Colloidal Chemistry. New or recent PhD graduates within one year industrial experience will be considered. Strong background in emulsion and solid-liquid dispersion formulation, emulsion polymer synthesis and characterization. Knowledge of colloidal technology, with hands on experience and understanding of polymer colloids, interfaces, and surface science. Strong mechanical aptitude with interest in polymer microsphere composition and processes. Design of Experiment, statistical analysis and troubleshooting skills. Familiar with process modeling and process development is a plus. Experience in idea development and full scale commercialization also a plus Travel and manufacture support is necessary. Self-motivated team player with strong verbal/written communication, interpersonal skills. The ability and drive to develop into a well rounded leader in the future. Eligible to work in United States. Job: Research & Development Engineering / Support2012-05-04 19:54:13United StatesXeroxNew York12001815NYWebster, NY28442751http://xerox.jobs/xml/28442751/jobUSANew YorkTitle: Service & Solutions Executive (SSE - US) Location: United States-New York-New York Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-05-03 19:17:01United StatesXeroxNew York12012471NYNew York, NY28406889http://xerox.jobs/xml/28406889/jobUSANorwalkTitle: M&A Financial Analyst Location: United States-Connecticut-Norwalk The M&A Financial Analyst will actively participate in the entire M&A process and have day-to-day responsibility for helping to drive acquisitions and divestitures forward. In addition, the analyst will be involved in researching targets and assisting in pipeline development / triaging candidates.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Specific Job Functions: a. Pipeline Development and Benchmarking: · Conduct market and industry research using a number of sources available at hand · Analysis of audited and management financial statements and other raw data received from target companies b. Valuation Support and Modeling: · Create pro forma and forecast financial statements for potential acquisitions, joint ventures, and divestitures · Prepare discounted cash flow valuation models for potential deals · Evaluate potential deals returns/metrics using IRR, multiples, ROS, etc. c. Transaction Support: · Assist in the due diligence process, project management, organizing target data, etc. · Create presentations, deal summaries and other documents · Assist in the preparation of contract schedules, Exhibits and ancillary documents d. Integration and Post-Transaction Support and Reporting e. Other ad hoc assignments related to M&A(e.g. escrow releases; set up Virtual Data Rooms, Corporate-wide M&A cash flow forecasting, google” translations, etc.) Applicant must have: Strong financial accounting skills and ability to interpret non-GAAP financial statements Excellent Excel skills, and proficient use of PowerPoint, Word and Adobe Acrobat Attention to detail and ability to produce accurate results Exposure to financial modeling and valuation Strong quantitative and analytical skills Strong work ethic and the ability to work independently Ability to work with ambiguity and multi-task High level of professionalism and confidentiality Job Requirements:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Bachelor’s degree in Finance, Accounting, or Economics or relevant finance experience 1-2 years of experience in a corporate M&A, finance, or accounting environment Language abilities…some German, French or Spanish preferred Job: Accounting / Finance2012-05-03 19:17:01United StatesXeroxConnecticut12012624CTNorwalk, CT28406888http://xerox.jobs/xml/28406888/jobUSANew YorkTitle: Service & Solutions Executive (SSE - US) Location: United States-New York-New York Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-05-03 19:15:56United StatesXeroxNew York12012238NYNew York, NY28406869http://xerox.jobs/xml/28406869/jobGBRUxbridgeTitle: Credit Controller Location: United Kingdom-Greater London-Uxbridge OVERVIEW MEA is part of the Developing Market Operations (DMO) and operates in Africa and the Middle East. It operates using a two-tier distribution network, which consists of 60-80 customer accounts. Revenue for 2011 was $250million. The finance department is situated in Uxbridge, with the General Manager and marketing. Position reports to the Customer Admin Supervisor. KEY RESPONSIBILITIES · Manage the Distributor Operations trade receivables, direct and indirect, ensuring collections are within terms and bad debts minimised. · Process debit and credit notes in accordance with accounting guidelines and the delegated authorities. · Promptly identify and resolve disputed invoices. · Process received payments ensuring timely cash allocations · Prepare substantiated balance sheet reconciliations on those accounts assigned, within 10 working days of the month end, ensuring all un-reconciled items are resolved on a timely basis. * Ensure all credit reports are accurate and produced on a timely base in accordance with set schedules. GENERAL · Work as part of the finance team, providing assistance and cover as required, ensuring as a collective unit the highest possible professional and ethical standards are maintained. · Have a high regard to customer satisfaction, with the ability to build relationships and effectively communicate. · Have a methodical and process oriented approach to managing the workload. · Responsible and flexible approach to the monthly cyclical nature of the business. · Understand and work with the Letter of Credit and Bill of Exchange Process · Understanding the Export Control Regulations * Recognised Business administration or finance Qualifications * Prior experience of Credit Control in a customer orientated environment * Demonstrate experience of Credit Control and Customer Service * Fluent oral and written English skills. Further languages would be desirable, especially in English or Arabic Job: Accounting / Finance2012-05-03 19:15:47United KingdomXeroxNone12013793NoneUxbridge, GBR28406864http://xerox.jobs/xml/28406864/jobUSARochesterTitle: Sourcing Relationship Analyst Location: United States-New York-Rochester Supports the IT services and product sourcing process from identification of emerging markets and potential suppliers; maintaining a broad understanding of how the organization sources and manages external partners; clarifying requirements; and facilitating vendor request for proposal / evaluation / selection steps. Process owner for multiple sourcing acquisition processes within the sourcing organization. As process owner for these processes, this role has the impact of providing appropriate information for IT sourcing decisions made by the Principle Supplier Relationship Management’s (PSRM). Obtains information for PSRM’s via monitoring of process performance and data collection. Responsible for the overall performance data collection and the investigation / resolution or escalation of any problems that may arise within the sourcing acquisition processes. Ensures that supplier performance is properly monitored and regularly reviewed by the PSRM’s. Advises sourcing requestors on policy and procedures covering the processes for supplier selection and sourcing. Supports the IT sourcing strategies, supplier selection, and contracting activities in alignment with corporate procurement policies. Contributes to development and management of supplier performance criteria by the PSRM’s. Supports the PSRM’s in the creation and management of multiple levels of contracts. Supports the IT sourcing acquisition process in line with IT business rules, routing, reporting, and repository requirements. Autonomy: Works under broad direction. Full accountability for own technical work or project / supervisory responsibilities. Receives assignments in the form of objectives. Establishes own milestones and occasionally delegates assignments. Work is often self-initiated. Influence: Influences team, and specialist peers internally. Participates in external (non-Sourcing organization) activities related to specialization. Complexity: Broad range of professional work activities, in a variety of contexts. Work requires application of fundamental principles in a wide and often unpredictable range of contexts. * Collects relevant data (quantitative and qualitative) to monitor suppliers’ performance against targets, performs analysis on the data, and reports to management. * Supports the execution and management of a certification process for potential vendors, establishing the preferred suppliers for IT products and services. * Creates and maintains the preferred suppliers list for IT products and services. * Supports the sourcing engagement process to ensure selection of vendors within defined timeframes is achieved. * Supports the IT sourcing acquisition process in line with IT business rules, routing, reporting, and repository requirements. Produces Supplier Portfolio Stratification Reporting. Conducts regular process reviews. * Works closely with Operations teams to facilitate feedback on supplier performance for yearly refresh activities. * Acts as the first point of escalation for any issues or problems raised by the supplier, or users. Resolves or escalates problems. * Maintains agreed statistics for quality assurance purposes to assess the ongoing success and effectiveness of the organization’s sourcing processes. Bachelor’s Degree – Non-major specific or equivalent work experience. Shows a systematic, analytical approach to problem solving. Has good interpersonal skills and is confident in dealing with clients/users and suppliers. Excellent listening skills. Above average verbal, written and presentation skills. Contract and Sourcing experience desired. Elevate and mitigate risks associated with process challenges. Ability to manage multiple assignments and to adapt and participate in a fast changing environment. Ability to facilitate meetings. Possesses general understanding of business and business skills.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Job: Purchasing2012-05-03 19:15:41United StatesXeroxNew York12012695NYRochester, NY28406857http://xerox.jobs/xml/28406857/jobGBRCity Of BristolTitle: Operation Support Executive Location: United Kingdom-City Of Bristol Operations Support Executive Fixed Term Contract South West Job Details To deliver operational support for the Operations Teams. To proactively deliver tools & resources to the business in order to ensure consistency, process adherence and control. Key Accountabilities * Processing purchase orders and raising them to appropriate suppliers * Maintain Purchase Order log * Controlling purchase orders to ensure appropriate funds are available to procure print from our suppliers * Maintaining supplier invoices ? raising & querying any discrepancies to appropriate Line Manager * Preparation for invoicing and month end activities ? tracking the Document Advisor team to close jobs so that they can be billed in a timely manner * Maintaining an action log for what needs to be actioned * Liaising with Group Procurement to resolve any discrepancies before raising invoices * Ensure all invoiced items are closed and reported in so that revenue can be recognised * Providing Commercial Manager with downloads for the current month to ensure appropriate next steps can be carried out by the Commercial Manager. * Downloading the reporting months? information and cleansing the data. * Creating the monthly management * Supporting Group Procurement with purchase order queries * Offering assistance where applicable with ad hoc projects and exercises ? for example, monitoring and maintaining records for the financials in relation to specific projects Candidate Requirements * Advanced PC skills are essential ? with very good working knowledge of MS office suite, must have strong Excel skills (VLookUp?s / Pivot Tables) * Ability to build good relationships internally, with customers and with third party suppliers, presenting a professional image at all times * Experience in a customer focussed administrative environment * Good interpersonal skills, a confident communicator (verbal and written) with the ability to work well in a team environment. * An organised approach with the ability to plan, prioritise and meet deadlines effectively in a pro-active manner * Excellent administration, interpersonal and data management skills, negotiating and planning skills * Excellent telephone manner with ability to communicate at all levels * Adaptable, conscientious, willing to use initiative * Flexibility, reliability ? high level of customer focus * Ability to multi task * Good financial analysis and numerical sills * Ability to work independently and exercise a high level of confidence, self motivated, adaptable * Strong analytical skills, comfortable working with numbers with a high degree of attention to detail Job: Client Relationship Management / Service Delivery2012-05-03 19:15:35United KingdomXeroxNone12012042NoneCity Of Bristol, GBR28406852http://xerox.jobs/xml/28406852/jobUSANoneTitle: Client Associate, Office - Grade 1B Location: United States • Perform basic copying, faxing, printing and scanning functions • Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications. • Pro-actively manage consumables and supplies using the DOS calculator. • Maintain on-site operator replaceable parts inventory • Collect equipment meter information and submit for billing purposes • Perform basic equipment problem diagnosis • Serve as the primary customer contact for equipment support and service • Coordinate Move/Add/Change (MAC) process • Perform Data Entry for activity and asset tracking •Provide on-going end user training on equipment • Point of contact for equipment removal and delivery • Contact service as required (Xerox and 3rd party) • Utilize Xerox web-based applications as required • Driving is a requirement daily • Lift and move up to 50 pounds • Read, write and follow basic English instructions • Customer service and communication skills • Ability to manage multiple tasks • Perform duties with minimal supervision • Data entry • Experienced delivering services in a client environment • High School diploma or equivalent • PC / Internet – Level 1 Job: Client Relationship Management / Service Delivery2012-05-02 18:20:21United StatesXeroxNone12013648NoneVirtual, USA28331289http://xerox.jobs/xml/28331289/jobUSARochesterTitle: Customer Business Ops Support Location: United States-New York-Rochester Provide time critical analytical support to a National Sales Organization pursuing Managed Print Services opportunities.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Responsibilities: · Provide required deliverables to support cost optimized equipment pricing · Analysis and validation and reporting of current state data · Provide consultative support as required to sales organization · Prepare monthly and quarterly performance metrics · Analysis and validation and reporting of optimal equipment selection · Maintenance and improvement and development of business process tools · Bachelor's degree in accounting or finance or business preferred<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> · Knowledge of financial systems and principles · Advanced knowledge of Microsoft Excel · MS Access desirable · Creative approach to process improvement · Articulate communication and excellent organization skills · Proven analytical skills with high degree of attention to accuracy and detail · Unrelenting desire to drive process improvement Job: Customer Support & Administration2012-05-01 18:50:33United StatesXeroxNew York12013573NYRochester, NY28303098http://xerox.jobs/xml/28303098/jobUSARochesterTitle: IT Engineer Intern (WHIM) Location: United States-New York-Rochester Purpose: • Responsible for setting and controlling the system (hardware, software and/or information) design and test standards and practices for an XIM organization or a significant part of a major XIM platform. • Serves as the subject matter expert across one or more technical disciplines. • Designs and delivers new systems and enhancements, including non-functional requirements, to existing systems to meet business objectives in a manner that balances risk with performance and cost; and is consistent with established XIM strategies, architectures, standards, and policies. • Assures the interoperability of system components with other systems where required. • Describes the technical requirements to and inspects the delivered results from internal and third-party providers of IT products and services to assure that they meet business and technical objectives. • Responsible for the non-functional (e.g. performance scalability, availability, reliability etc.) system test strategy and reviews and oversees test activities to assure proper operation and performance of the system. Primary Responsibilities: • Establishes the design principles, practices, guidelines and procedures for part of a major XIM organization or part of an XIM platform. Inspects for adherence to same. • Leads and is accountable for, or is a major contributor to the successful technical delivery of systems and enhancements that balance feature/functionality, development cost, schedule, risk, supportability, operations and total cost of ownership • Serves as the subject matter expert and decision maker for technical decisions impacting the system • Leads and/or participates in technical reviews with technical delivery teams. • Assesses and manages technical risk; reviews risk mitigations alternatives and selects the appropriate alternative. Escalates significant risks and issues to the program team and leadership. • Manages, or is part of the team that manages the technical relationship with internal and external parties delivering IT products and services that are part of the system • Leads, prioritizes and coordinates the technical activities of one or more technical delivery teams. Approves technical deliverables. • Contributes to the program/project plan preparation and status updates Pusuing a Bachelor's Degree in Computer Science, Computer Engineering, Information Systems or related discipline Candidate should be familiar with the following: * Java/J2EE, Servlet Container and/or J2EE application Server * Integration Tools and Techniques * Extract/Transform/Load like OWB and/or Informatica * Data/ Information Engineer * Data Modeling tool like ErWin * Database like oracle, sql server and/or MySQL Job: Information Technology2012-05-01 18:50:31United StatesXeroxNew York12003920NYRochester, NY28303095http://xerox.jobs/xml/28303095/jobUSAWalthamTitle: Color & Monochrome Solutions Executive (CMSE) Location: United States-Massachusetts-Waltham Job Purpose: The CMSE is a sales specialist and subject matter expert who is responsible for product line, application development, customer retention, territory penetration and volume growth in Color and Monochrome products. The CMSE collaborates with the Account Sales Manager and sales representatives on development and execution of account strategies and on achieving sales quota for Color and Monochrome products and services. Key Accountabilities: • Communicate the company’s Color and/or Monochrome strategies and direction to key customer decision makers. • Support sales reps in prospect development, sales calls, product demos, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Position color and monochrome solutions to demonstrate how they contribute to improvement in customers’ key business/financial measures. • Develop value propositions that address the business impact Xerox could have on key customer business concerns, issues and initiatives. • Generate and grow business for major accounts. • Develop business applications for Color and Monochrome product lines. • Take responsibility for closing business. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of products and services. • BS/BA degree in business and/or technology, or equivalent experience • Presentation and selling skills at executive levels required. • Proven consultative sales and account management experience; system selling experience preferred. • Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). • Familiarity with Client/Server environments, Network Scales (i.e. Personal Area Network (PAN), Local Area Network (LAN), Campus Area Network (CAN), Metropolitan Area Network (MAN), or Wide Area Network (WAN), Network Topologies (i.e. Bus Network, Star Network, Ring Network, Mesh Network, Star-bus Network), Network Operating Systems, Office Color and/or Monochrome Printers, standards and applications, and supporting protocols. • Familiarity with business process automation and workflow • Knowledge of Color and/or Monochrome Markets, Product Positioning and Competition. •Knowledge of Reproduction Departments of Graphic Arts environment is a plus. • Proficient knowledge of (or aptitude to master) network printing environments and network software. • Excellent negotiating and closing skills. • Personal drive and internal motivation toward high achievement. • Ability to read and interpret financial statements, annual reports, and other financial documents. •Proficiency in using the internet for research. •Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales and Marketing / Creative Services2012-05-01 18:50:07United StatesXeroxMassachusetts12013442MAWaltham, MA28303087http://xerox.jobs/xml/28303087/jobUSARochesterTitle: Human Resources Analyst Intern Location: United States-New York-Rochester We are seeking to fill a Human Resources Analyst college intern position in the Talent Acquisition group inside Xerox Human Resources. The intern will be assigned several meaningful projects during the 10 week duration of the assignment. The primary emphasis will be in developing talent reporting and analytics to meet operational and client requirements in the Talent Acquisition organization. While reporting to the Manager Talent Acquisition, the intern will work directly and take direction from various managers in the organization, and independently work with recruiters, analysts, and program specialists to develop the outputs that are needed. Key activities and deliverables: * Primary Project Goal : Assist with defining and documenting new standard requirements for Talent Acquisition and Business Unit reporting. Establish an interim and long term process for reporting sourcing, hiring and placement activity within the US. Define standard business rules / formulas for reporting , increasing the efficiency and effectiveness by producing business critical reports in a timely manner. Business Impact : Improve, simplify and standardize HR Talent Reporting with a revised process and a better utilization of Global Careers @ Xerox new ATS technology (Taleo). This process will enable timely and more effective answers to talent critical business decisions and provide real time” data for determining resource requirements to meet business demand case. The output / recommended process should align to the customer requirements of HR, TA and our value chain partners. * Learn and execute data management process, which includes reporting, graphical presentation of data and trend analysis as needed. * Assist and provide support for other assigned projects relating to talent management programs and processes. Qualifications * Bachelor degree completed and enrolled in Masters degree program with relevant studies in business, analysis, technology, and/or human resources * Strong analystical and information technology acumen * Business acumen and human resources knowledge/interest * Proficient with Microsoft Office applications * Strong communications skills including written and verbal * Self starter with ability to effectively organize and prioritize tasks. * Strong attention to detail Job: Recruiting2012-05-01 18:49:12United StatesXeroxNew York12013228NYRochester, NY28303080http://xerox.jobs/xml/28303080/jobUSANew YorkTitle: Marketing Automation Specialist Location: United States-New York-New York * Collaborate with Marketing to design and implement automation for marketing campaigns and programs, including complex email workflow * Design email templates and support writing efforts * Configure and deploy new marketing automation solutions utilizing Pardot and integrate them with CRM (Salesforce.com) * Lead testing and refinement of marketing automation programs to achieve desired results * Advise on best practices and train marketing peers with regard to marketing automation capabilities, testing, and projected results * Provide expertise in the areas of implementing account and contact scoring programs across the customer/prospect lifecycle * Provide expertise and best practices in implementing nurturing programs utilizing Pardot and potentially other source system data * Measure, analyze and report on results of campaigns on a regular basis, incorporating data from other sources as well * Collaborate with sales admins on enhancing and trouble shooting issues with the lead creation and integration, as necessary * Minimum of 2-3 years work experience administering Marketing Automation tools for a marketing department (e.g., Pardot, Eloqua, Marketo - Pardot knowledge preferred) * Experience managing email marketing and related projects of varying complexity; time management and project management are critical skills * Two years experience with CRM systems (Salesforce.com preferred) * Exceptional proficiency at learning and mastering complex software solutions * Exceptional communication, interpersonal and support skills * Business Analyst experience a plus * Bachelors degree * B2B/enterprise software experience a plus * Basic graphic design experience a plus Job: Professional Services2012-05-01 18:49:02United StatesXeroxNew York12013360NYNew York, NY28303073http://xerox.jobs/xml/28303073/jobUSARochesterTitle: Associate Business Systems Analyst (GSA) - Entry Level Location: United States-New York-Rochester We are seeking a candidate to fill an IT Business Systems Analyst role for a global, transformational project within the Global Services and Applications - Xerox Information Management (XIM) organization to support the Guided Contract Configuration program. The objective of this role is to understand business needs and identifying how best to meet those needs. It includes working with the business and the technology areas to gather, document and test program requirements. * Document requirements through the creation of use cases, high level and detailed requirements. This role designs, modifies and creates business processes that will be used to implement the business transformation solutions. This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements. * Adhere to the established processes and requirements management methodology and practices, including established quality standards. * Develop in depth knowledge of the assigned business areas, such that they can leverage that knowledge in support of other projects/needs. * Specify and develop test scenarios to test the requirements and the new/redesigned processes that are being delivered. Record and report test results. * Document current and future state business process, ensuring that the business has comprehended the changes in support of deployment of the solution. Scope: * Single business process, or sub-process, within one or more specific geographic regions and/or business units. * Autonomy - Works under broad direction. Full accountability for own technical work or project/supervisory responsibilities. Receives assignments in the form of objectives. Establishes own milestones, team objectives and delegates assignments. Work is often self-initiated. * Influence - Influences organization, customers, suppliers and peers, understanding that decisions have impacts on success of assigned projects i.e. results, deadlines and budget. Develops business relationships with customers. * Complexity - Challenging range and variety of complex technical or professional work activities. Understands relationship between specifics and wider customer/ organizational requirements. Primary Responsibilities: * Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed business processes. * Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration. * Works with colleagues to investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques. * Works with colleagues and business /users to investigate operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes/procedures, organization and equipment. Assists in the analysis of the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration. * Works with colleagues and business/users in specifying use cases, information flows, processes/procedures, and data objects that will meet the business requirements. * Documents all work using the required standards, methods and tools. * Arranges, prepares and takes part in client/users meetings and presents issues and solutions both orally and in writing. * Assists clients/users in defining acceptance tests for automated systems, in a thorough and reliable manner. * Assists in defining, planning and justifying (in business terms) requirements to develop/implement automated and non-automated components of new or changed processes. * Working with users, reviews proposed benefits and risks in the new/redesigned processes, confirms the acceptance criteria for these processes, and ensures that they are properly documented in the business justification. * Specifies and develops test scenarios to test that new/redesigned processes, deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits. * Records and reports test results. Uses test plans and outcomes to specify user instructions. Bachelor's or Masters degree in Computer Science, Information Systems, Business Administration or other related and relevant field; or equivalent work experience. Candidate Background: Skills, Knowledge & Ability: * Typically has IT experience, plus experience in business systems analysis, process engineering and process/organizational transformation and some experience in project management desirable. * Shows a systematic, disciplined and analytical approach to problem solving. * Has above average inter-personal skills and is confident in dealing with clients/users. Is familiar with the software engineering life cycle for development and the concepts and practices required to implement effective information systems. * Possesses a broad understanding of business and business Skills. * Has a good understanding of business process improvement, benefit and risk management and software testing, and of all testing events throughout the development lifecycle. * Takes a systematic and analytical approach to problem solving and pays close attention to detail. Additional Role Requirements: Business area expertise and industry relevant certifications (APICS desired) Knowledge and understanding of business process framework (APQC desired) Exposure to business process modeling and simulation tools (desired) Exposure to enterprise data modeling exposure Business change/transformation techniques and processes Job: Information Technology2012-05-01 18:49:01United StatesXeroxNew York12008302NYRochester, NY28303071http://xerox.jobs/xml/28303071/jobUSAWebsterTitle: Environmental Technology Program Manager Location: United States-New York-Webster Environmental Technology Program Manager<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Position Summary: Lead the development of environmental sustainability goals, metrics and support tools, and facilitate their implementation within the Xerox research and design communities. Help researchers and designers make environmentally sound decisions by guiding the consideration of health impacts, ecosystem impacts, global vs. local consequences, and the tradeoffs involved. Position Responsibilities: ¨ Understand external trends and stakeholder priorities and their applicability to the Xerox business. ¨ Leverage the critical knowledge and skills within the Xerox EH&S organization to establish a systems-based approach to guide decisions. ¨ Apply life cycle methodologies and tools to guide decisions. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ¨ BS in Chemical Engineering, Biochemical Engineering, Environmental Engineering, Biology, or Chemistry. Masters in Public Policy or Public Health, or MBA, preferred. ¨ Demonstrated experience in life cycle environmental assessments, including life cycle inventories and defining life cycle scope. ¨ Systems-based thinker with demonstrated experience in weighing health impacts, ecosystem impacts, global vs. local consequences, and the tradeoffs involved. ¨ Experience in public policy development relating to environmental design. ¨ Experience developing and implementing environmental design programs; product development experience desired. ¨ Strong working knowledge of external landscape regarding emerging environmental regulation and stakeholder expectations. ¨ At least 5 years experience. Job: General Management / Strategy2012-05-01 18:48:48United StatesXeroxNew York12013160NYWebster, NY28303067http://xerox.jobs/xml/28303067/jobUSANoneTitle: Managed Print Solutions Executive (MPSE) Location: United States-New Jersey Purpose of Role:<?xml:namespace prefix = o /> Provide Regional coverage and expertise for Xerox Print Services (XPS), with primary ownership for the Assessment and Design phases of the XPS sales cycle. Scope of Role: Specialist role with regional coverage focusing on direct US Customer Operations (USCO) and open coverage accounts / territories. Strong focus on driving non-Xerox services revenue. Responsibilities: * Take the lead in providing expertise and support during the Assessment and Design phases of an XPS sales cycle. * Articulate the dynamics of the current Managed Print Services market and what is driving businesses/partners to move towards the MPS model (both internally and to clients). * Researches current technology and offering trends in the office device/software, MPS marketplace. * Use Xerox Print Services working processes and tools to Assess, Design, Implement and Manage [ADIM] an XPS solution. * Coach and support SSE in XPS prospect selection and initial development based on key defined selection criteria to address the sweet spot” of XPS marketplace. * Use the appropriate tools to Assess the customer environment, e.g. XDA * Use the appropriate tools to Design an XPS solution, including floor mapping. * Describe the components of the Xerox Print Services (XPS) offering in terms of industry standard definitions and expectations, and provide proof sources demonstrating our leadership in MPS. * Develop and articulate compelling value propositions describing the customer benefits by role (i.e. Finance, IT) of the XPS solution in terms of consistency and control, improved services, managing costs and managing compliance. * Position Xerox effectively against competitive offerings (e.g. HP, Ricoh / IKON, Canon, Lexmark, Konica-Minolta and local dealer offerings) and how these do or do not address the market. * Develop working relationships with key players (Client Asset Manager & team) and the various applications that will be used in the Implementation and Manage phases of the XPS sales cycle, as well as the documents and reports each player is responsible for maintaining. * Explain price plans and services. * Create compelling before and after TCO comparisons to help demonstrate XPS value. * Take the lead in presenting proposed XPS solution to customers. * 3 years successful selling experience or Bachelors Degree or equivalent experience (Marketing preferred). * Hunter” mentality – self-motivated and driven. * Proven executive level selling skills. * Demonstrated project / program management. * Demonstrated effectiveness in applying appropriate sales and account management processes and tools. * Demonstrates effective negotiation skills. * Proactively identifies and solves problems. * Works with account teams to monitor and ensure customer satisfaction. * Excellent written and oral communication skills. Job: Sales and Marketing / Creative Services2012-04-27 19:35:33United StatesXeroxNone12012869NoneVirtual, USA28239554http://xerox.jobs/xml/28239554/jobUSASouthfieldTitle: Account Operations Manager (AOM) Location: United States-Michigan-Southfield Job Purpose: The Account Operations Manager is responsible for planning, directing and coordinating the contracted operations of the account. Monitors daily operations to ensure contract requirements are met, keep abreast of major situations affecting service to the customer and ensure all aspects of customer satisfaction. Responsible for managing the budget and P&L for the assigned account(s). Assists 2nd level manager and sales team in generating revenue and seeking additional business opportunities. Manage the assigned accounts to achieve required business results. • Managing to the contract: SLAs and KPI’s (Key Performance Indicators) • Employee and Customer Satisfaction • Customer retention • Profitability of account Key Accountabilities: Accountable for delivery of Operational Excellence in support of the Account Management Strategy • Oversee the delivery of contracted services according to contract terms, as well as the customers’ satisfaction with those services. • Lead the account team in identifying and delivering value to the customer. • Expand the range of services Xerox offers the customer, increasing the Xerox services offering employed in the customer’s operation. • Manage various internal processes required to service and deliver Xerox’s capabilities to the clients • Deploy service solutions that meet agreed upon Standards of Performance (SOP) and Statements of Work (SOW) • Partner with the CDM (Client Delivery Manager) to strategize the account relationship and with other Xerox organizations • Support the Revenue & Retention strategies to enable profitable growth. • Participate in account reviews. Partner with CDM (Client Delivery Manager) to establish the account communication process People Management • Perform Human Resource Management - selection, training and career progression, performance management, and adherence to policy. • Recruitment of site staff when required • Achieve diversity and Operation BWF (Balanced Work Force) objectives. • Provide leadership and direction to extended staff • Accountable for the development, recognition, and retention of team members • Manage Employee Motivation & Satisfaction through the EES process to create a motivating team environment for employees Financial Responsibility • Manage P&L targets and operating budget for the account(s). • Responsible for account growth through labor productivity, efficient operational practices, and new product/service offerings • Full operational responsibility to include resource utilization, materials management, equipment, assets and inventory management and control. • Responsible for maintaining internal controls • Provide input/support for accurate and timely client billing Achieve business objectives, identify and resolve shortfalls and issues. • Provide leadership to achieve positive Customer Experience As a minimum candidates are required to have demonstrated: • Account management experience • Multiple account management experience desired • Financial planning and analysis experience required • BS/BA Degree Preferred • Knowledge in finance, Days Sales Outstanding (DSO), basic pricing, billing, spreadsheets • Advanced Skills in MS Office applications, Internet navigation and use • Green Belt Certification required or in progress Overall Personal Attributes, Knowledge and Skills •Business acumen •Demonstrated leadership skills; high energy and team motivator. •Understand the marketplace, the competitive environment, Xerox products/services and their impact on the customer’s business •Ability to interpret pricing and contract proposals •Ability to manage and motivate employees •Make use of customer knowledge to create new business opportunities with the CDM •Constructive, positive outlook and persistence in the face of obstacles •Excellent Customer Service, interpersonal, and communication skills • Leadership skills •Build and maintain relationships •Good organizational and time management skills • Strong written and verbal communication skills •Ability to manage multiple tasks •Quickly assess problem situations and prioritize deployment of solutions Job: Client Relationship Management / Service Delivery2012-04-27 19:35:08United StatesXeroxMichigan12013011MISouthfield, MI28239551http://xerox.jobs/xml/28239551/jobUSAPalo AltoTitle: Web UI Developer Location: United States-California-Palo Alto Job Summary: User Experience designer-developer for web-based document and business process management applications. Successful candidate will design and implement dynamic user interface utilizing state-of-the-art web technologies. The candidate will also participate in the design and integration of new UI technologies into the underlying framework for application development. Responsibilities: * Collaborate with other UI designers / developers on behavior specifications and requirements * Develop, debug, unit test and integrate User Experience designs / specifications * Integrate dynamic Web pages with business logic tier * Work with SQA during system testing phase * Work with platform architects to integrate state-of-the-art presentation technologies into UI framework Skill Required: * Proven ability in User Experience design and front-end implementation for web applications * In depth knowledge of HTML, CSS, JavaScript. * Experience with XML and REST * Highly desirable: * Experience with XRX Stack (XML/REST/XForms/XQuery/XSLT) * Familiarity with Document Management and Enterprise Content Management applications * Experience with Java, Restlet, Servlet Experiences and Education * 3-5 years of experience in Web UI User Experience Design and Development * BS or MS degree in computer science or related fields. Job: Systems Development2012-04-26 19:59:32United StatesXeroxCalifornia12010717CAPalo Alto, CA28206835http://xerox.jobs/xml/28206835/jobUSAWebsterTitle: Software Test Automation Engineer Location: United States-New York-Webster Position Objectives: The Automation Test Engineer works within the product development team to develop robust and comprehensive automated test cases, in a dynamic team environment. This position is responsible for reducing the overall time to complete software regression testing while helping to maintain the high level of quality required for our software. This position requires a candidate that has in-depth knowledge and experience with object-oriented programming and automation testing, along with an understanding of the role of testing within the software development lifecycle. The ideal candidate must be a self-motivated, creative individual with strong research and problem solving skills, able to work well independently or in a team. The candidate must also be a quick learner who enjoys the challenge of independently investigating new technologies and acquiring new skills. Essential Functions: · Design, develop and maintain custom test scripts, software and infrastructure for automated functional, performance and stress testing of web and windows applications. · Develop unit tests for ASP.NET Web Services. · Profile and debug T-SQL Stored Procedures. · Analyze test results and create reports to present to developers and project leaders. · Work with developers providing feedback on product design and testability. · Install, configure & manage Microsoft Windows (All Versions), IIS & ASP.NET websites, MS SQL Server. · Create and manage VMWare virtual machines. Requirements: * Bachelors Degree in Computer Science, Information Systems Management, or other related field * 2 years experience as an Automation Test Engineer or equivalent, with experience delivering high quality automation scripts (not just record/playback) from scratch and via enhancements to existing automation systems while utilizing testing best practices. * Self-motivated, pro-active, and organized individual that works well independently or within a team. * Experience with, as well as a demonstrated ability to come up-to-speed quickly on a new technical domain that spans a diverse group of features. * Demonstrated ability to work within an established timeframe to complete projects, and put in extra effort when situations call for it. * Previous experience working with web based enterprise applications is strongly desired. Tools and Technologies: · Visual Studio .NET, using C# & .NET Framework · Visual Studio Team System for Testers - Web & Unit Testing Tools, Team Foundation Server, ADO.NET, Regular Expressions · Micro Focus TestPartner , using VB, VBA · Fiddler (HTTP Debugging Proxy) · Web technologies: HTML, HTTP, XML, ASP.NET, IIS, Jscript, VBScript · MS SQL Server 2005 : T-SQL, SQL Server Profiler, SSRS · VMWare: Lab Manager, ESX Server · Red Gate SQL Backup · Windows Performance Monitor Job: Engineering2012-04-26 19:58:33United StatesXeroxNew York12001725NYWebster, NY28206828http://xerox.jobs/xml/28206828/jobUSAEast LansingTitle: Managed Print Solutions Executive (MPSE) Location: United States-Michigan-East Lansing Purpose of Role:<?xml:namespace prefix = o /> Provide Regional coverage and expertise for Xerox Print Services (XPS), with primary ownership for the Assessment and Design phases of the XPS sales cycle. Scope of Role: Specialist role with regional coverage focusing on direct US Customer Operations (USCO) and open coverage accounts / territories. Strong focus on driving non-Xerox services revenue. Responsibilities: * Take the lead in providing expertise and support during the Assessment and Design phases of an XPS sales cycle. * Articulate the dynamics of the current Managed Print Services market and what is driving businesses/partners to move towards the MPS model (both internally and to clients). * Researches current technology and offering trends in the office device/software, MPS marketplace. * Use Xerox Print Services working processes and tools to Assess, Design, Implement and Manage [ADIM] an XPS solution. * Coach and support SSE in XPS prospect selection and initial development based on key defined selection criteria to address the sweet spot” of XPS marketplace. * Use the appropriate tools to Assess the customer environment, e.g. XDA * Use the appropriate tools to Design an XPS solution, including floor mapping. * Describe the components of the Xerox Print Services (XPS) offering in terms of industry standard definitions and expectations, and provide proof sources demonstrating our leadership in MPS. * Develop and articulate compelling value propositions describing the customer benefits by role (i.e. Finance, IT) of the XPS solution in terms of consistency and control, improved services, managing costs and managing compliance. * Position Xerox effectively against competitive offerings (e.g. HP, Ricoh / IKON, Canon, Lexmark, Konica-Minolta and local dealer offerings) and how these do or do not address the market. * Develop working relationships with key players (Client Asset Manager & team) and the various applications that will be used in the Implementation and Manage phases of the XPS sales cycle, as well as the documents and reports each player is responsible for maintaining. * Explain price plans and services. * Create compelling before and after TCO comparisons to help demonstrate XPS value. * Take the lead in presenting proposed XPS solution to customers. * 3 years successful selling experience or Bachelors Degree or equivalent experience (Marketing preferred). * Hunter” mentality – self-motivated and driven. * Proven executive level selling skills. * Demonstrated project / program management. * Demonstrated effectiveness in applying appropriate sales and account management processes and tools. * Demonstrates effective negotiation skills. * Proactively identifies and solves problems. * Works with account teams to monitor and ensure customer satisfaction. * Excellent written and oral communication skills. Job: Sales and Marketing / Creative Services2012-04-26 19:57:11United StatesXeroxMichigan12012982MIEast Lansing, MI28206798http://xerox.jobs/xml/28206798/jobUSAWilkes BarreTitle: Service & Solutions Executive (SSE - US) Location: United States-Pennsylvania-Wilkes Barre Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-04-25 18:56:46United StatesXeroxPennsylvania12009836PAWilkes Barre, PA28174949http://xerox.jobs/xml/28174949/jobUSAOverland ParkTitle: Client Associate, Production - Grade 3B Location: United States-Kansas-Overland Park Includes Tier 2 plus: • Prioritize, schedule and execute document workflow process activities (prepress to delivery) • Set up, operate and maintain networked digital color production printing system and front-end color servers - configure job-processing settings, manage job queues, process files, and print jobs • Convert digital files to formats such PDF, TIFF, PostScript, XML, etc for import into document management systems. • Set up DocuShare - upload files, establish permissions • Engage and procure special materials and/or external services from appropriate third party suppliers to support jobs requirements • Estimate and schedule complex jobs • Use scanning halftones, photographs, document image enhancement, subset finishing, in-line finishing • Preflight checking and error correction of files. Use of Pit Stop. • Font Management • Trapping • Troubleshoot complex PDL, PDF, and VIPP workflow issues such as trapping, overprinting, and performance optimization • Set up variable information work flow and design Variable Information Jobs- repository and database • Able to lift and move up to 50 pounds • Able to read, write and follow Basic English instructions. • Keyboard entry of information • Listen, understand & communicate effectively • Able to work with minimal supervision • Recognize and resolve printer quality problems using equipment operator documentation. • Ability to handle multiple tasks, organize, and work to scheduled delivery of output • Customer Communication Skills • General digital printing experience • 3-4 years of relevant experience • Associates Degree – Graphics Design or technically-oriented degree or equivalent experience • Working knowledge of Postscript, PDF and other input file types • Experience operating high volume, networked system • Knowledge of various finishing operations and equipment • Advanced knowledge and experience with imposition within page layout applications • Working knowledge of key variable data applications i.e. XMPie, PrintShop Mail, Fusion Pro • High degree of knowledge of Adobe applications- Acrobat Job: Client Relationship Management / Service Delivery2012-04-25 18:56:23United StatesXeroxKansas12012084KSOverland Park, KS28174926http://xerox.jobs/xml/28174926/jobUSAHoustonTitle: Solution Sales Executive (SSE) Location: United States-TX-Houston Purpose: • The SSE has the responsibility for selling Xerox technology and services into major accounts. • Results are achieved by meeting business development objectives, revenue targets, and expanding the Xerox value proposition to the customer. • KPI: Increased penetration of Competitive Accounts, increased penetration of New Business, achievement of sales targets, demonstration of Leadership Behaviors, 100% Product Line Participation, achieve XFD penetration rate; zero cancellations Scope: • Manages long-term client relationships and has direct contact on a continuing basis with all levels of the client. Primary Responsibilities: • Manage existing base of Xerox Accounts to maximize and grow revenue opportunities • Maintain and further develop existing customer relationships and create new customer relationships, through regular contact and communication • Developing new business through cold-calling and prospecting on a continual basis within the dedicated territory or with established accounts. • At a minimum achieve monthly, quarterly and annual sales targets • At a minimum achieve daily/monthly activity targets (4/80 face to face calls per day/month) • Completion of Key Product Outlook and Master Prospect List ownership for assinged territory. Develop and present Quarterly Business Plan Review to management. • Develop and monitor the achievement of the overall sales account strategy and plan. • Coordinate efforts with internal stakeholders (including Marketing, Customer Service, R&D, Finance, and Executive Leadership) in order to: ? - ensure customer deliveries ? - identify market and customer trends and monitor competitor activity ? - engage pre- and post-sales and ongoing technical support ? - provide information on customer feedback and make joint recommendations on product quality issues Candidate Education: Minimum Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Demonstrated business to business sales experience demonstrating consistent over plan results. In depth knowledge of Xerox and partner solution offerings to identify and recommend potential solutions to meet customer needs. In depth knowledge of competitor products, solution offerings and market in which Xerox competes to ensure the successful positioning of Xerox offerings Able to identify and develop effective relationships with key, strategic decision-makers in order to develop and further selling opportunities Demonstrated ability to work collaboratively and cross functionally to support the sales process Demonstrated proficiency in conducting client current state studies; business proposal writing skills and presentation to senior management levels Job: Sales and Marketing / Creative Services2012-04-25 18:56:00United StatesXeroxTexas12012893TXHouston, TX28174911http://xerox.jobs/xml/28174911/jobUSAOverland ParkTitle: Client Associate, Office - Grade 1B Location: United States-Kansas-Overland Park • Perform basic copying, faxing, printing and scanning functions • Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications. • Pro-actively manage consumables and supplies using the DOS calculator. • Maintain on-site operator replaceable parts inventory • Collect equipment meter information and submit for billing purposes • Perform basic equipment problem diagnosis • Serve as the primary customer contact for equipment support and service • Coordinate Move/Add/Change (MAC) process • Perform Data Entry for activity and asset tracking •Provide on-going end user training on equipment • Point of contact for equipment removal and delivery • Contact service as required (Xerox and 3rd party) • Utilize Xerox web-based applications as required • Driving (if required for duties) • Lift and move up to 50 pounds • Read, write and follow basic English instructions • Customer service and communication skills • Ability to manage multiple tasks • Perform duties with minimal supervision • Data entry • Experienced delivering services in a client environment • High School diploma or equivalent • PC / Internet – Level 1 Job: Client Relationship Management / Service Delivery2012-04-25 18:55:47United StatesXeroxKansas12012133KSOverland Park, KS28174891http://xerox.jobs/xml/28174891/jobGBRWelwyn Garden CityTitle: Programme Manager Location: United Kingdom-Hertfordshire-Welwyn Garden City To lead a Production Project Management Team to comply 100% to SLA for a given account or portfolio of accounts. Includes delivering to schedule, within budget and to agreed quality whilst ensuring customer satisfaction. Main responsibilities: - To line manage a team of project managers and co-ordinators to achieve 100% contract / SLA compliance and thus ensure customer satisfaction. - To continuously monitor and review production processes and, with the project team, generate and implement improvements that will result in improved turnaround times, decreased costs of production and/or improved customer and/or employee satisfaction. - To work at an operational level with the client to gather long and medium term planning to allow effective forward planning and resourcing at CTC. - To manage customer expectations and ensure that changing requirements are understood and met by the account team. - To support the Client Manager with quoting; either producing the quote or for larger bids, providing information for quotes, e.g. costs for incremental work and operational feasibility - Solid experience in Localisation Project Management - Demonstrable record of driving change or process improvement - Experience in managing people and leading teams - Customer management experience - Experience of setting and monitoring budgets - Leadership skills including facilitation, motivation & good communication skills - Experience of working or living in a multi-cultural environment an advantage - Degree or equivalent preferred; Second language desirable Job: Language & Localization2012-04-25 18:55:33United KingdomXeroxNone12012668NoneWelwyn Garden City, GBR28174876http://xerox.jobs/xml/28174876/jobUSANoneTitle: Service Technician - Helena or Missoula, MT Location: United States Purpose: •Accountable for providing service to Xerox customers based on assigned equipment & geographic location. Scope: •Individual Contributor. Interfaces both internally within functional area (services), local and regional sales partners, and external customers in providing service that delights our customers. Primary Responsibilities: •Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance. •Manage call activity; perform call close administrative requirements. •Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required. •Adhere to proper escalation procedures to resolve customer issues. •Provide customer training on assigned products in accordance with current field procedures. •Responsible for assigned company assets (i.e. parts, tools, communication and computing devices, vehicles) •Responsible for supportive participation in team functions and adherence to agreed upon practices and procedures developed by the Team. •Drive a motor vehicle •Primary focal point for service reps with customer and technical problem escalations. Assists and backs up Specialist as required. •Takes ownership for and resolves difficult or vulnerable customer situations using advanced customer relations skills. Candidate Education: Minimum - High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred - Associate Technical Degree / College Diploma / A Levels Professional Certifications: Preferred - COMPTIA A /N Candidate Background: Skills, Knowledge & Ability: Minimum requirements: 3 plus years of experience as a Customer Service Engineer, Experienced with networked devices basic computer / network knowledge or equivalent competency. MS Office experience. Valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks). Facilitator skills training. Job: Technical Customer Services & Support2012-04-25 18:55:32United StatesXeroxNone11019416NoneVirtual, USA28174875http://xerox.jobs/xml/28174875/jobUSANoneTitle: Production Color Solutions Executive -iGen Tiger (PCSE) Location: United States Location: North American Agent Operations - Central Region (Southern Area) Job Purpose: The PCSE supports development and execution of account strategies and achievement of sales quota for iGen3/4 solutions. The PCSE is a sales specialist and subject matter expert responsible for Xerox iGen3/4 application development, customer retention, territory penetration and volume growth in customer and non-customer Graphic Communications accounts. Key Accountabilities: • Communicate Xerox strategies and direction to key customer decision makers. • Develop value propositions that address the business impact iGen3/4 solutions could have on key Graphic Communications and in-plant operation business concerns, issues and initiatives. • Drive Support iGen3/4 prospect development, sales calls, product demonstrations, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Coordinate iGen3/4 focused customer events. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of iGen hardware and software solutions. • Aggressively pursue competitive accounts and effectively differentiate Xerox solutions/services from competitors. • BS/BA degree in business and/or technology, or equivalent experience. • Minimum five years successful networked digital color production selling experience or equivalent industry related selling experience • Ability to demonstrate advanced features of color servers and digital color presses and communicate their benefits in an existing customer environment. • Knowledge of document management systems design and deployment. • Process color and digital pre-press experience that includes knowledge of LANs, client environments, operating systems, PDLs, print enablers, graphic arts and desktop publishing applications. • Ability to analyze existing document workflow and suggest solutions to enhance profitability and productivity. • Knowledge of color markets, product positioning and competition. • Experience with all aspects of a Commercial Printer’s business process (Sales, Estimating, CRM, Scheduling, File Transfer, Image Acquisition, Proofing, Printing, Finishing, Packaging, and Distribution as well as In-Plant experience and knowledge. • Knowledge of variable information printing (file conversions, common databases, data mining, commercial document creation applications, data driven objects as well as line driven data) desirable. • E-business experience a plus. • Proven ability to manage the lifecycle of multiple complex sales cycles. • Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). • Ability to read and interpret financial statements, annual reports, and other financial documents. • Proficiency in using the internet for research. • Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales and Marketing / Creative Services2012-04-24 20:04:37United StatesXeroxNone12007034NoneVirtual, USA28150550http://xerox.jobs/xml/28150550/jobUSANoneTitle: Production Color Solutions Executive -iGen Tiger (PCSE) Location: United States Location: North American Agent Operations - Central Region (Northern Area) Job Purpose: The PCSE supports development and execution of account strategies and achievement of sales quota for iGen3/4 solutions. The PCSE is a sales specialist and subject matter expert responsible for Xerox iGen3/4 application development, customer retention, territory penetration and volume growth in customer and non-customer Graphic Communications accounts. Key Accountabilities: • Communicate Xerox strategies and direction to key customer decision makers. • Develop value propositions that address the business impact iGen3/4 solutions could have on key Graphic Communications and in-plant operation business concerns, issues and initiatives. • Drive Support iGen3/4 prospect development, sales calls, product demonstrations, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Coordinate iGen3/4 focused customer events. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of iGen hardware and software solutions. • Aggressively pursue competitive accounts and effectively differentiate Xerox solutions/services from competitors. Job: Sales and Marketing / Creative Services2012-04-24 20:04:36United StatesXeroxNone12007171NoneVirtual, USA28150549http://xerox.jobs/xml/28150549/jobUSAWilsonvilleTitle: Mechanical Design Engineer Location: United States-Oregon-Wilsonville Xerox Corp., an industry leader in Color Printing, is looking for a talented and passionate Design Engineers to join our Printhead R&D team in Wilsonville, OR! The Mechanical Design Engineer is responsible for the design, re-design and development of cutting edge printheads and ink supply systems for our award winning line of color printers: Phaser & Color Cube. The products consist of metal plates, ceramic actuators, cast metals, injection molded plastics, sheet metal, insulation, and many other electro-mechanical components. This role will participate in a cross-functional team which included Product Development, Manufacturing, Quality, Purchasing, and Marketing to design, develop, and test these printheads. You’ll be expected to develop mechanical components and technology strategies thru conception to production. May evaluate products, parts, or processes for cost efficiency and reliability and ensure project completion. Works with other members of the engineering and operations staff to ensure that products are developed to meet all performance and quality standards in a timely manner. Familiar with a variety of the fields concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is required. Essential Functions: Quality: * Actively pursues continuous improvement and ease of doing business to meet or exceed customer needs. * Develops procedures and processes that lead to reliable designs. * Understands and uses the philosophy and tools of total quality, lean manufacturing, and design for manufacturability. New Product Development: * Researches and develops core technologies required by Xerox to sustain or improve its competitive lead. * Designs, develops, analyzes and documents product designs which meet the functional, cost, reliability, manufacturability and safety requirements of Xerox. * Acquires and applies skills necessary to design, develop and introduce new products with the greatest possible design margins and in the shortest amount of time. * Identifies, quantifies, and implements tools, methods, processes and equipment which improve the quality, reliability and productivity of the department. Communication and Leadership: * Effectively communicates information to co-workers, customers and suppliers which they require to do their jobs. This communication must be objective and accomplished in a neutral to positive manner. * Serves as a project team member throughout the New Product Development process, responsible for meeting project and product goals. Education: Bachelor's degree in Mechanical Engineering, Advanced degree highly desirable.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Experience: Minimum 3 years of product design/engineering experience, including the use of standard mechanical engineering analysis and software (i.e. FEA, kinematics and tolerance analysis). Experience in design for manufacturability and assembly. Experience with the design and manufacture of plastic molded parts. Experience with the design and manufacture of sheet metal, and cast metals. Ability to analyze components and assemblies for static and fatigue strength to meet design goals. Ability to use Pro Engineer or similar CAD systems for design and documentation. Ability to identify, quantify, and permanently resolve problems. Ability to handle simultaneous tasks in an environment which can be stressful at times. Ability to use Windows based PC's and standard software applications including Excel and Word. Ability to positively communicate with customers (internal and external), to address their needs promptly and to follow through on commitments.WORKING ENVIRONMENT: Works in normal office conditions, Occasional work in assembly process areas, Occasional work in mechanical model shop, and Occasional external customer interface. Job: Engineering2012-04-24 20:03:00United StatesXeroxOregon12012889ORWilsonville, OR28150409http://xerox.jobs/xml/28150409/jobUSARosemontTitle: Billing Rebate Analyst Location: United States-Illinois-Rosemont Job: Administrative / Clerical Support2012-04-20 18:28:53United StatesXeroxIllinois12007318ILRosemont, IL28035444http://xerox.jobs/xml/28035444/jobUSAHarrisburgTitle: Sales & Marketing Intern Location: United States-Pennsylvania-Harrisburg Purpose: • As a Sales Intern at Xerox, you can expect both a rewarding and stimulating experience in a field operations environment. • This position will provide college students with practical sales experience and help to prepare them for a professional Sales career. Internships are an excellent way for Xerox sales management and HR to assess talent for future entry-level Sales hiring opportunities. • The role holder can expect to participate on various teams and projects within a field sales team. Scope: • Individual contributor who works under direction of a manager. Assignments will be provided to enhance the business experience base of the role holder. • The role supports/coordinates sales activities within a team and manages small projects. Primary Responsibilities: • The Sales Intern will learn to develop expertise in key areas including customer service and satisfaction, collecting and distilling data, and assisting with product and business strategies. • The position will also be responsible for assisting with planning, goal setting, qualifying leads, and achieving activity targets by working closely with a Sales Manager and his team. • Additional activities would also include, but not be limited to, preparation of sales proposals, data analysis, and participating in customer-focused events. • The role will also allow for exposure Fortune 1000 Accounts and major industries targeted for Xerox solutions, including Graphic Arts, Financial Services, Manufacturing, and/or Public Sector entities. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree or enrolled in collegiate program to attain Preferred Master's Degree or enrolled in collegiate program to attain Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Students currently enrolled in an accredited Bachelor or Master degree program. Minimum 3.00 GPA required (on a 4.00 scale). Financial analysis experience preferred. Proficient with MS Office (Word, Excel, PowerPoint, and Access). Excellent communication skills (written and verbal). Demonstrated leadership capabilities and ability to collaborate within a team environment. Ability to work in the United States on a permanent basis Job: Sales2012-04-20 18:28:39United StatesXeroxPennsylvania12011977PAHarrisburg, PA28035434http://xerox.jobs/xml/28035434/jobUSAPhiladelphiaTitle: Service & Solutions Executive (SSE - US) Location: United States-Pennsylvania-Philadelphia Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales2012-04-19 20:55:14United StatesXeroxPennsylvania12012273PAPhiladelphia, PA28013664http://xerox.jobs/xml/28013664/jobUSADublinTitle: Color & Monochrome Solutions Executive (CMSE) Location: United States-Ohio-Dublin Job Purpose: The CMSE is a sales specialist and subject matter expert who is responsible for product line, application development, customer retention, territory penetration and volume growth in Color and Monochrome products. The CMSE collaborates with the Account Sales Manager and sales representatives on development and execution of account strategies and on achieving sales quota for Color and Monochrome products and services. Key Accountabilities: • Communicate the company’s Color and/or Monochrome strategies and direction to key customer decision makers. • Support sales reps in prospect development, sales calls, product demos, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Position color and monochrome solutions to demonstrate how they contribute to improvement in customers’ key business/financial measures. • Develop value propositions that address the business impact Xerox could have on key customer business concerns, issues and initiatives. • Generate and grow business for major accounts. • Develop business applications for Color and Monochrome product lines. • Take responsibility for closing business. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of products and services. • BS/BA degree in business and/or technology, or equivalent experience • Presentation and selling skills at executive levels required. • Proven consultative sales and account management experience; system selling experience preferred. • Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). • Familiarity with Client/Server environments, Network Scales (i.e. Personal Area Network (PAN), Local Area Network (LAN), Campus Area Network (CAN), Metropolitan Area Network (MAN), or Wide Area Network (WAN), Network Topologies (i.e. Bus Network, Star Network, Ring Network, Mesh Network, Star-bus Network), Network Operating Systems, Office Color and/or Monochrome Printers, standards and applications, and supporting protocols. • Familiarity with business process automation and workflow • Knowledge of Color and/or Monochrome Markets, Product Positioning and Competition. •Knowledge of Reproduction Departments of Graphic Arts environment is a plus. • Proficient knowledge of (or aptitude to master) network printing environments and network software. • Excellent negotiating and closing skills. • Personal drive and internal motivation toward high achievement. • Ability to read and interpret financial statements, annual reports, and other financial documents. •Proficiency in using the internet for research. •Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales and Marketing / Creative Services2012-04-19 20:54:58United StatesXeroxOhio12012309OHDublin, OH28013650http://xerox.jobs/xml/28013650/jobUSARochesterTitle: Project Management Intern (WHIM) Location: United States-New York-Rochester The Project Management Intern will be responsible for providing assistance in developing integrated project management methodology. This person will work to implement tool to integrate project schedule with capacity planning/forecast. A good knowledge of project management tools and techniques are necessary to be successful in this role. The right person for this opportunity will either have a project management certification, or will be willing to attain a project management certification on the job. Organization and continual follow-up is vital to this role. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> The primary responsibilities are to: 1) Evaluate tools and define methodology to integrate schedule and capacity management tool 2) Document and track proposed steps 3) Assist in implementation of tools, process and techniques 4) Establish clear follow up dates, proactively contacting others to review progress and confirm action taken 5) Assist in the coordination of meetings in order to assure timely and accurate completion 6) Track project implementation through established Change Control procedures 7) Participate in meetings and make recommendations for process development or changes Student currently pursuing a BS or MS in Information Technology, MIS, or Business Administration with a minimum GPA of 3.0 Job: Info Tech Mgmt2012-04-18 20:06:44United StatesXeroxNew York12010022NYRochester, NY27982147http://xerox.jobs/xml/27982147/jobUSALos AngelesTitle: SBU Sales Executive Location: United States-California-Los Angeles Purpose: • The primary objective of the SBU Sales Executive position is to grow profitable revenue and ensure client retention. Execute the business plan to position Xerox as the premier provider of enterprise solutions and services. Develop pipeline to expand current and additional offerings resulting in sales revenue and incremental annualized rate of return (ARR) through Signings. Manage day-to-day selling activities to result in sale revenue activity. Develop and grow client relationships. Scope: • Overall revenue scope per territory is on average $7M Post Sales Revenue with an average of 7 accounts per territory. The position is an individual contributor which has both internal and external interface at the executive level. Primary Responsibilities: • Drive for Business Results - Execute the sales strategy within the Client and marshal the resources required to ensure the strategy (and tactics supporting the strategy) achieve plan • Develop and maintain pipeline opportunities utilizing SFDC (Sales Force Dot Com) • Develop 30/60/90 day outlook for Achieved Revenue (Sales and OLR) and ARR (Signings) • Partner with respective Geographic SBU to ensure services delivered achieve and / or exceed revenue and profit targets. • Expand client relationships in all functional areas. • Increase profitable revenue growth by introducing new products, services/solutions and increasing demand for existing Products/Services/Solutions ? • Engage and utilize the appropriate contract negotiation resources and vehicles for new services and solutions • Ensure financial governance processes (Deal Review) are adhered to for all new and renew opportunities • Ensure contract negotiations are fulfilled and the client relationship is preserved • Leverage industry marketing, and alliance partnerships to develop client relationships and new opportunities • Ensure appropriate use of Performance Management Process and hold employees accountable for delivering results. Candidate Education: Minimum Bachelor's Degree Professional Certifications: Preferred Lean Six Sigma Yellow Belt Certification Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Demonstrates successful performance in key client-interfacing roles. Ability to work with and communicate to all levels of management. Strong organizational, problem-solving, and analytical skills; ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Proven leadership and business acumen skills. Demonstrates ability to interpret economic conditions and relevant business indicators and anticipate the impact on the Operation and each SBU. Job: Sales and Marketing / Creative Services2012-04-18 20:06:24United StatesXeroxCalifornia12011340CALos Angeles, CA27982137http://xerox.jobs/xml/27982137/jobUSARochesterTitle: Associate IT Service Delivery Analyst (GWIS) Entry Level Location: United States-New York-Rochester Purpose:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> • Ensures that a catalogue of available services is maintained and that service level agreements are complete and cost effective. • Ensures that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented. • Ensures that operational methods, procedures, facilities and tools are established, reviewed and maintained. • Negotiates with relevant parties in respect of disruptions and major amendments to the provision of services. • Reviews service delivery to ensure that targets are met and prepares proposals to meet forecast changes in the level or type of service. • Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services and products. Influences senior-level customers and project teams through change management initiatives, ensuring that professional standards are maintained. • Provides input for budgeting, estimating, planning and objective setting. • Plans and manages implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services, in respect of their contribution to business performance and benefits to the business, where the measure of success depends on achieving clearly stated business goals and performance targets. • Monitors performance and takes corrective action where necessary. • Maintains a broad understanding of the commercial IT environment, how the organization sources, deploys and manages external partners and when it is appropriate to use in-house resources. • Contributes to the development and management of agreements with suppliers to meet key performance indicators and agreed targets. Is responsible for the liaison between the user organization and designated suppliers. • Ensures that supplier performance is properly monitored and regularly reviewed. • Advises on policy and procedures covering the selection of suppliers, tendering and procurement. Scope: • Autonomy -- Has defined responsibility for an area of work, including technical and quality aspects. Accountable for actions and decisions taken by self and service delivery partners. • Influence -- Influences policy formation. Decisions influence achievement of organizational objectives. Develops relationships with customers, suppliers and industry leaders. • Complexity -- Highly complex work activities covering technical and quality aspects and contributing to formulation of IS strategy. Work involves creative application of wide range of technical principles. Primary Responsibilities: Strategy / Direction Maintains a broad understanding of the commercial IT environment, how Xerox and XIM sources, deploys and manages external partners and when it is appropriate to use in-house resource. Advises on the selection of suppliers, tendering and procurement. Participates in the development and evaluation ofRFxdocuments. Business Value / Context • Ensures that a Service Catalogue of all available services is maintained and that the structure of service level agreements is fully defined by the mapping of services to users and business processes. • Understands command structure and escalation procedures, and ensures that the requisite operational methods, procedures, facilities and tools are maintained. Procures goods/services necessary to ensure the continuity of the service. • Ensures that the service level requirements of each client/user area are maintained, and that service level agreements are aimed at meeting the business needs of Xerox and XIM, by providing a value for money service, in terms of standards, quality of service, efficiency, safety, availability, performance and cost effectiveness. • Participates in the development of agreements for the supply of products and/or services. Liaises with service level management, in the specification of services and changes to agreements, service levels and specifications with end user management and suppliers. • Maintains familiarity with and participates in the risk management program. Assures that the service complies with the relevant governmental, legal, and Xerox policies. Operational Oversight • Works with clients or users to establish qualitative assessment of the service provision, from the client/user perspective, and initiates actions for improvement, where appropriate. • Reviews service level agreements, investigates all appropriate means to improve service levels, and recommends new or revised policies or procedures. • Implements specific proposals, balancing overall usage requirements with current and planned services, and prepares investment proposals to meet changes in demand. • In liaison with disaster recovery/business resumption, ensures that the necessary processes and procedures are in place to maintain or recover the delivery of services in the event of any physical, technical or environmental disaster or major outage, providing continuity of service to Xerox. • Ensures that quantitative and qualitative data is collected and analyzed to monitor the suppliers performance against agreed service levels. Ensures service levels are meeting stakeholder requirements. • Supports budgeting, estimating, planning and objective setting. Operates systems to monitor progress, take corrective action and produce reports as required by management. • Plans implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services, in respect of their contribution to business performance and benefits to the business, where the measure of success depends on achieving clearly stated business/financial goals and performance targets. Gives operational and maintenance acceptance for new and changed systems and services. Relationships • Advises and influences business clients regarding the delivery, costs, availability and functionality of services and systems. • Develops an effective partnership with suppliers and business clients, establishing confidence and respect. • Represents XIM at a high level, both for the functions represented and as an individual. • Utilizes procedures for resolution of conflict or contention for service, setting clear priorities such that both foreseeable incidents and unforeseen conflicts are resolved in a professional and responsible manner. • Is responsible, or member of a team, for the liaison between the customer and the supplier organizations, owning the service delivery relationship on behalf of XIM, and enabling all communications to take place effectively and efficiently. • Understands and utilizes the escalation process/procedure for any issues or problems raised by the suppliers, or users. • Ensures that stakeholders are aware of the terms and conditions of agreements, and deal appropriately with suppliers. Facilitates good communications between suppliers and stakeholders. Candidate Education: Minimum: Bachelor's Degree in Computer Science, Information Systems, or other related field. Preferred: Master's Degree in Computer Science, Information Systems, or other related field. Professional Certifications: CISSP or SANS security certifications a plus Candidate Skills: Skills, Knowledge & Ability: <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Minimum requirements: • Has demonstrated relevant technical or business experience. • Has broad technical expertise, often in a variety of environments. • Demonstrates the skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions. • Possesses a good level of interpersonal and negotiating skills. • Have sound organizational, time management, negotiation and resource management skills. Ability to prioritize work activities. Pays attention to detail. • Has a broad knowledge and understanding of IT concepts and architectures, coupled with practical knowledge of problem management and the principles and processes of implementing and delivering IT services. • Demonstrated ability for systematically analyzing and managing problems arising from incidents in the operation of information systems. Has general awareness of the nature of business critical incidents, and of their implications for the business. • Demonstrated ability to become thoroughly familiar with the services and products delivered and the tools, methods, procedures, equipment and software used in the operation and management of the service. • Has the ability to participate as a member of a team successfully, when handling complex or high impact problems. • Excellent demonstrated verbal, written and presentation skills. Above average proficiency using office productivity applications. Additional Role Requirements: CROSS DOMAIN • ITIL Foundation SPECIFIC DOMAINS • Network Technologies -- Routing & switching engineering, network transmission, wireless, architectures, security, VPN, Internet • Gateway/Security Technologies -- Proxies, Reverse Proxies, Firewalls, Application Layer Gateways, B2B • Compliance -- HIPAA, SOX, PII, PCI, SafeHarbour • Client Devices (PC, handheld devices etc.) Job: Information Technology2012-04-17 18:18:04United StatesXeroxNew York12010808NYRochester, NY27946996http://xerox.jobs/xml/27946996/jobUSAPhoenixTitle: SBU Sales Executive Location: United States-Arizona-Phoenix Job Purpose: The Strategic Business Unit Sales Executive (SBU SE) function is a hunter role responsible for leading managed services sales, and with focus upon growing new revenue opportunities with clients across multiple industries within an assigned marketplace. Key Responsibilities: • Deploying a strategy to sell managed services agreements / Global Document Outsourcing (GDO) Solutions to existing Xerox Services clients. Fulfilling the role of subject matter expert, presenting the Xerox Services value proposition to executive level decision makers. • Ability to align customer business objectives with the entire Xerox portfolio of offerings. • Developing appropriate solutions using Xerox pricing and contract assembly tools. • Encourage general line sales competency in services and value-added solutions, as well as in the services portfolio. • Ability to foster and maintain cross-functional relationships with management, peers, support personnel, Xerox Services, and clients. • Growing profitable revenue through user establishments. • BS / BA degree required; MBA / MS / MA preferred. • Minimum of five years sales experience as a hunter in pursuit of new business development opportunities (solutions and/or consultative selling preferred). • C-level presence required. • Excellent written and verbal communications skills. • Conceptual selling and negotiation skills required. • Organized team selling experience preferred. • Customer relationship building / problem-solving skills required. • Strong track record of demonstrated success and quota achievement. • Experience developing business plans and understanding of vertical market industry solutions. • Demonstrates the following leadership qualities: o Business Maturity o Consultative Selling Approach o Customer Focus o Strong Teamwork Skills o Ability to effectively leverage resources. o Personal drive and commitment to the GDO business model; overall drive for positive business results. Job: Sales2012-04-17 08:43:44United StatesXeroxArizona12011586AZPhoenix, AZ27943212http://xerox.jobs/xml/27943212/jobUSAWashingtonTitle: Managed Print Solutions Executive (MPSE) Location: United States-District of Columbia-Washington Purpose of Role: Provide Regional coverage and expertise for Xerox Print Services (XPS), with primary ownership for the Assessment and Design phases of the XPS sales cycle. Scope of Role: Specialist role with regional coverage focusing on direct US Customer Operations (USCO) and open coverage accounts / territories. Strong focus on driving non-Xerox services revenue. Responsibilities: * Take the lead in providing expertise and support during the Assessment and Design phases of an XPS sales cycle. * Articulate the dynamics of the current Managed Print Services market and what is driving businesses/partners to move towards the MPS model (both internally and to clients). * Researches current technology and offering trends in the office device/software, MPS marketplace. * Use Xerox Print Services working processes and tools to Assess, Design, Implement and Manage [ADIM] an XPS solution. * Coach and support SSE in XPS prospect selection and initial development based on key defined selection criteria to address the sweet spot” of XPS marketplace. * Use the appropriate tools to Assess the customer environment, e.g. XDA * Use the appropriate tools to Design an XPS solution, including floor mapping. * Describe the components of the Xerox Print Services (XPS) offering in terms of industry standard definitions and expectations, and provide proof sources demonstrating our leadership in MPS. * Develop and articulate compelling value propositions describing the customer benefits by role (i.e. Finance, IT) of the XPS solution in terms of consistency and control, improved services, managing costs and managing compliance. * Position Xerox effectively against competitive offerings (e.g. HP, Ricoh / IKON, Canon, Lexmark, Konica-Minolta and local dealer offerings) and how these do or do not address the market. * Develop working relationships with key players (Client Asset Manager & team) and the various applications that will be used in the Implementation and Manage phases of the XPS sales cycle, as well as the documents and reports each player is responsible for maintaining. * Explain price plans and services. * Create compelling before and after TCO comparisons to help demonstrate XPS value. * Take the lead in presenting proposed XPS solution to customers. * 3 years successful selling experience or Bachelors Degree or equivalent experience (Marketing preferred). * Hunter” mentality – self-motivated and driven. * Proven executive level selling skills. * Demonstrated project / program management. * Demonstrated effectiveness in applying appropriate sales and account management processes and tools. * Demonstrates effective negotiation skills. * Proactively identifies and solves problems. * Works with account teams to monitor and ensure customer satisfaction. * Excellent written and oral communication skills. Job: Sales and Marketing / Creative Services2012-04-14 05:57:09United StatesXeroxDistrict Of Columbia12011482DCWashington, DC27897333http://xerox.jobs/xml/27897333/jobUSAPalo AltoTitle: Software developer, Xerox Corporation, Palo Alto, California Location: United States-California-Palo Alto Job Duties: Responsible for requirements gathering, development, customization and deployment of vertical market solutions that are built on the top of Xerox’s DocuShare Enterprise Content Management platform.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Responsible for developing custom software solutions using Java (JDK 1.5, 1.6) and J2EE technologies (JSP, Servlets, EJB, JDBC etc), AJAX, XML, XSLT and Apache Tomcat. Develop and implement the User Experience of large and small scale Java applications to work with Xerox Docushare. Work with the project manager to provide high level application design and the cost associated with the project. Participate in the application design reviews as well as designing and developing the solutions to meet the end user requirements. Work with the development team, SQA and customer support during the software delivery cycle Responsible for deployment of the solution in the customers’ environment. Coordinate various testing teams to effectively test the solutions. Requirements:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Education required: Bachelor degree in computer science or related technical discipline or completion of all coursework towards a Master’s degree in computer science or related technical discipline. Experience: Must have 5 years of work experience in software development as a software engineer, systems engineer or related occupation. Special skills required:Must have extensive experience in multi-tier Web application development, work experience in Windows OS (operating system), Linux, Solaris and VMWare, experience with MS SQL Server, Oracle and Tomcat. Must have experience in content management systems. Must have prior experience with Xerox DocuShare and its platform API developer environment. Must have design and development experience with Java, XML, JQuery Webservices and HTTP. Must be familiar SVN and Eclipse. Must have good communication, writing and presentation skills. Job: Engineering2012-04-14 05:56:52United StatesXeroxCalifornia12011446CAPalo Alto, CA27897325http://xerox.jobs/xml/27897325/jobUSARochesterTitle: Color & Monochrome Solutions Executive (CMSE) Location: United States-New York-Rochester Job Purpose: The CMSE is a sales specialist and subject matter expert who is responsible for product line, application development, customer retention, territory penetration and volume growth in Color and Monochrome products. The CMSE collaborates with the Account Sales Manager and sales representatives on development and execution of account strategies and on achieving sales quota for Color and Monochrome products and services. Key Accountabilities: • Communicate the company’s Color and/or Monochrome strategies and direction to key customer decision makers. • Support sales reps in prospect development, sales calls, product demos, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Position color and monochrome solutions to demonstrate how they contribute to improvement in customers’ key business/financial measures. • Develop value propositions that address the business impact Xerox could have on key customer business concerns, issues and initiatives. • Generate and grow business for major accounts. • Develop business applications for Color and Monochrome product lines. • Take responsibility for closing business. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of products and services. • BS/BA degree in business and/or technology, or equivalent experience • Presentation and selling skills at executive levels required. • Proven consultative sales and account management experience; system selling experience preferred. • Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). • Familiarity with Client/Server environments, Network Scales (i.e. Personal Area Network (PAN), Local Area Network (LAN), Campus Area Network (CAN), Metropolitan Area Network (MAN), or Wide Area Network (WAN), Network Topologies (i.e. Bus Network, Star Network, Ring Network, Mesh Network, Star-bus Network), Network Operating Systems, Office Color and/or Monochrome Printers, standards and applications, and supporting protocols. • Familiarity with business process automation and workflow • Knowledge of Color and/or Monochrome Markets, Product Positioning and Competition. •Knowledge of Reproduction Departments of Graphic Arts environment is a plus. • Proficient knowledge of (or aptitude to master) network printing environments and network software. • Excellent negotiating and closing skills. • Personal drive and internal motivation toward high achievement. • Ability to read and interpret financial statements, annual reports, and other financial documents. •Proficiency in using the internet for research. •Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales and Marketing / Creative Services2012-04-14 05:56:24United StatesXeroxNew York12010815NYRochester, NY27897294http://xerox.jobs/xml/27897294/jobUSALouisvilleTitle: Account Operations Manager (AOM) Location: United States-Kentucky-Louisville Job Purpose: The Account Operations Manager is responsible for planning, directing and coordinating the contracted operations of the account. Monitors daily operations to ensure contract requirements are met, keep abreast of major situations affecting service to the customer and ensure all aspects of customer satisfaction. Responsible for managing the budget and P&L for the assigned account(s). Assists 2nd level manager and sales team in generating revenue and seeking additional business opportunities. Manage the assigned accounts to achieve required business results. • Managing to the contract: SLAs and KPI’s (Key Performance Indicators) • Employee and Customer Satisfaction • Customer retention • Profitability of account Key Accountabilities: Accountable for delivery of Operational Excellence in support of the Account Management Strategy • Oversee the delivery of contracted services according to contract terms, as well as the customers’ satisfaction with those services. • Lead the account team in identifying and delivering value to the customer. • Expand the range of services Xerox offers the customer, increasing the Xerox services offering employed in the customer’s operation. • Manage various internal processes required to service and deliver Xerox’s capabilities to the clients • Deploy service solutions that meet agreed upon Standards of Performance (SOP) and Statements of Work (SOW) • Partner with the Sales Executive (SE) to strategize the account relationship and with other Xerox organizations • Support the Revenue & Retention strategies to enable profitable growth. • Participate in account reviews. Partner with Sales Executive (SE) to establish the account communication process People Management • Perform Human Resource Management - selection, training and career progression, performance management, and adherence to policy. • Recruitment of site staff when required • Achieve diversity and Operation BWF (Balanced Work Force) objectives. • Provide leadership and direction to extended staff • Accountable for the development, recognition, and retention of team members • Manage Employee Motivation & Satisfaction through the EES process to create a motivating team environment for employees Financial Responsibility • Manage P&L targets and operating budget for the account(s). • Responsible for account growth through labor productivity, efficient operational practices, and new product/service offerings • Full operational responsibility to include resource utilization, materials management, equipment, assets and inventory management and control. • Responsible for maintaining internal controls • Provide input/support for accurate and timely client billing Achieve business objectives, identify and resolve shortfalls and issues. • Provide leadership to achieve positive Customer Experience As a minimum candidates are required to have demonstrated: • Account management experience • Multiple account management experience desired • Financial planning and analysis experience required • BS/BA Degree Preferred • Knowledge in finance, Days Sales Outstanding (DSO), basic pricing, billing, spreadsheets • Advanced Skills in MS Office applications, Internet navigation and use • Green Belt Certification required or in progress Overall Personal Attributes, Knowledge and Skills •Business acumen •Demonstrated leadership skills; high energy and team motivator. •Understand the marketplace, the competitive environment, Xerox products/services and their impact on the customer’s business •Ability to interpret pricing and contract proposals •Ability to manage and motivate employees •Make use of customer knowledge to create new business opportunities with the CDM •Constructive, positive outlook and persistence in the face of obstacles •Excellent Customer Service, interpersonal, and communication skills • Leadership skills •Build and maintain relationships •Good organizational and time management skills • Strong written and verbal communication skills •Ability to manage multiple tasks •Quickly assess problem situations and prioritize deployment of solutions Job: Client Relationship Management / Service Delivery2012-04-14 05:56:13United StatesXeroxKentucky12011430KYLouisville, KY27897260http://xerox.jobs/xml/27897260/jobUSALos AngelesTitle: Business Development Executive-eDiscovery Location: United States-California-Los Angeles Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. Title of the position: Business Development Executive Department: Business Development Reports to: VP of Business Development Overall Responsibility: The Business Development Executive is responsible for the development of new relationships and maintenance of excellent client relationships. The Business Development Executive will also provide strategic direction to grow new revenues and foster the development of competitive end to end solutions to clients throughout the life cycle of the electronic discovery process. Key areas of responsibility: Generate new business opportunities and develop relationships with potential clients and strengthen relationships with existing clients. * Ongoing generation of assigned annual revenue targets through sales of the XLS Services within assigned territory. Services may include Electronic Data Discovery, Document Hosting, Consulting and other Professional Services. * Sales calls, customer meetings, presentations and demonstrations conducted with intention of new and repeat business from prospective and existing clients. * Ongoing assessment of industry trends, new technologies and services and applicable changes to regulations. * Work collaboratively with internal contracts, pricing team and counsel on pricing and contract terms; negotiate contract terms with client. * Ongoing analysis of competitor pricing and product portfolio. * Lead activities to close deals and finalize contracts. * Timely submission of sales reports as assigned. Qualifications: * Bachelor’s degree or higher; JD Preferred. * Proven 3-5 years successful experience in sales and development of relationships within the Electronic Discovery business sector with a minimum of 3 years of continuous employment with the same eDiscovery vendor, law firm or solutions provider. * Proven experience in the area of legal consulting with regard to processes, solutions and key decision makers. Job: Sales2012-04-14 05:56:03United StatesXeroxCalifornia12009499CALos Angeles, CA27897253http://xerox.jobs/xml/27897253/jobUSATampaTitle: Channel Sales Executive, Replacement Cartridges Gulf Coast Region Location: United States-Florida-Tampa Position Objective: Reporting to Xerox Supplies North America, this position is responsible for driving market awareness, penetration and revenue growth for Xerox-branded Replacement Cartridges for HP, Brother and Lexmark laser printers in theGulf Coast REGION (FL, AL, MS, LA and AR). Objectives include: 1) Major Account Management: drive consumer awareness and demand with Fortune 1000 companies to support line of business growth expectations; 2) Reseller Development: identify, develop, manage and maintain Authorized Resellers (IT Value-Added Resellers, independently-owned office supply stores and national B2B retailers) in marketing Xerox Replacement Cartridges for non-Xerox printers (HP, Brother and Lexmark) to large and mid-sized consumers that result in double-digit revenue and unit growth; 3) Large Engagement Management: Identify and manage a minimum of 2 new business, large opportunity engagements within region to drive and achieve expected growth; and 4) Territory Management: Achieve all levels of territory and financial plan expectations (70/30 compensation plan) Essential Functions: 1) Managing activities and driving results through others - delivering revenue expectations through external channels (resellers, retail B2B teams, consumers); 2) Strategic Selling and Major Account Management– developing consultative selling strategies for Fortune 1000 companies and Public Sector to increase Xerox market share of the Replacement Cartridge portfolio (HP, Brother and Lexmark replacements) 3) Creating, delivering and implementing reseller- and consumer-focused marketing programs and sales campaigns designed to generate demand, increase awareness and positively impact Xerox buying decisions; 4) Developing mutually beneficial relationships to drive market awareness and revenue growth within new resellers and regional distributors; 5) Supporting resellers in demand generation activities for Xerox Replacement Cartridges: opportunity development (prospect management), consumer symposium and tradeshow participation; skill development for reseller community Applicant Qualifications - Bachelors degree or equivalent required. - 3 - 5 years successful field selling experience - Extensive sales experience in direct sales assignments responsible for quota (demonstrated track record of success) - Knowledge of and experience in working with Value Added Resellers, Agents and Dealers desired – Strong negotiating skills, excellent communications, problem-solving, team and territory management skills a MUST - Highly-motivated self-starter - Demonstrated business maturity and personal drive - Extensive travel required (75% ) - Reside inside geographic assignment Job: Sales2012-04-12 18:36:32United StatesXeroxFlorida12011058FLTampa, FL27849850http://xerox.jobs/xml/27849850/jobUSAWilsonvilleTitle: Accounting and Internal Control Specialist Location: United States-Oregon-Wilsonville Purpose:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> • The Accounting & Internal Control Specialist is responsible for timely testing and review of internal controls over financial and operating information in a variety of control cycles in a complex operating environment, for maintaining timely and accurate control and process flow documentation, for engagement planning, for evaluation of control deficiencies and opportunities for improvement, for quantification of financial statement risk, and for assisting Management in developing action plans to resolve control issues in a manner that enables or furthers achievement of control objectives in conjunction with achievement of business unit goals. This may involve looking beyond testing scope boundaries to identify opportunities for improvement or potential control concerns not previously identified. A successful candidate must be able to convey to client organizations the important relationship of the relevant control activities to the bigger picture, including the larger business unit or organizational performance objectives. • Through structured testing programs based on a Certus platform, the Accounting & Internal Control Specialist initiates, plans, executes, monitors, documents results of internal control test programs to assess whether or not organizational control objectives are being met. The Accounting & Internal Control Specialist establishes timelines and communicates information needs in order to complete these tests of control objectives. The Accounting & Internal Control Specialist is responsible for adhering to deadlines in performing these duties. • The Accounting & Internal Control Specialist must identify situations where the process work flow documentation no longer reflects current activities and update in a timely manner. This includes a review and sign-off by the process owner. Scope: • Autonomy: Has defined authority and responsibility for a significant area of work as it relates to operational and financial controls. • Influence: Influences policy formation in order to maintain sound internal control activities as they relate to business objectives. Influence at level of division internally and influences customer/suppliers and industry at senior management level. Decisions impact work of client organizations, achievement of organizational objectives and clarity of operational and financial reporting. Develops relationships with operational staff and management and will be relied on as a resource for internal control-related inquiries. • Complexity: Ability to develop an understanding of highly complex work activities covering technical, financial and quality aspects is essential in order to effectively identify, communicate, and assist in resolving internal control deficiencies and accurately reflect work flows in process documentation. Primary Responsibilities: • Ensure appropriate involvement of operations in tests of internal controls and special projects. • Review and update internal control process documentation in conjunction with process owners. • Complete annual plan for Sarbanes Oxley control testing and remediate gaps within one quarter. • Document all testing and issues on the Certus System. • Cross-reference work papers to clearly show sources of audit support and links to related documents. Support how the conclusion is reached for each control objective. Provide clear linkages from the testing performed to the conclusions reached. • Complete non-key control walkthroughs annually. • Assist with the XMAC processes for NARS and Accounting/Finance as requested, including assistance with vital sign and enterprise risk analysis and presentation. • Review all balance sheet reconciliations quarterly and follow up on corrective actions timely. • Complete and document reviews of entity controls quarterly. • Assist with requests relating to quarterly or annual PwC audits in a timely manner. • Assist with requests relating to internal audits in a timely manner, and in ensuring all recommendations are closed in a timely manner. • Organize discussions with client departments prior to closing out any testing where issues are raised or findings exist. Participate actively in the calculation of the financial and nonfinancial effects of all findings or issues raised during from quarterly testing. • Promptly communicate to the Internal Controls Manager evidence of potential weaknesses, errors, or fraud that may arise during testing. Change Management: • Adapt Internal Control activities to reflect additions and changes to Xerox corporate accounting policies within one testing period of issuance by WWAS. • Proactively manage system and operational changes in Wilsonville to identify risks and prevent accounting and internal control issues from arising. Promptly notify local Operations and Finance management of any potential risks related to environment or business changes. Candidate Education:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Bachelor's Degree in Accounting, Finance or Management required, MBA preferred. Professional Certifications: CPA and/or CIA certification strongly preferred Lean Six Sigma Green Belt Certification is a plus Candidate Background: Skills, Knowledge & Ability: The ideal candidate must possess: Solid accounting and internal controls knowledge Strong oral and written communication skills Proven ability to work independently with minimum oversight Project management experience with a proven track record of meeting deadlines Strong Microsoft Office skills including Word, Excel and PowerPoint A positive approach to problem solving Flexibility to take on a wide variety of topics and tasks Strong interpersonal skills Job: Accounting/Finance2012-04-12 18:36:02United StatesXeroxOregon12004537ORWilsonville, OR27849834http://xerox.jobs/xml/27849834/jobUSAAlbanyTitle: Technical Analyst - Primary Processing Location: United States-New York-Albany Shift: Thursday – Sunday 6pm-4am Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. Due to rapid growth XLS has immediate opportunities available for full time Technical Analysts across all shifts. A key component to a very complex and fast moving pipeline within XLS, this position involves processing time sensitive, inbound media and document data from XLS clients, and ensuring that it is extracted, validated, normalized, converted and loaded through our operations pipeline, in a timely manner. XLS has many clients and processes high volumes of data, and this position requires a focus on technical know-how, efficiency, hard work, following standardized processes, and juggling many priorities simultaneously. The position is considered entry level, but many opportunities exist for growth in the operations department and within XLS. Duties * Receive and process new media, following strict handling guidelines * Transfer data to and from work servers * Validate and process data using a series of scripts and applications * Analyze and resolve data integrity issues * Make accurate and timely posts to our work request tracking system. * Work with Client Managers to address questions about media content and make recommendations where applicable * Generate a variety of reports based on special requests * Work with other departments to resolve issues associated with specific loads. * Apply technical knowledge to resolve data integrity issues * Work closely with team members to ensure jobs are completed * Work to improve efficiencies by identifying bottlenecks, and working with department manager to further automate processes. * Work closely with management on high priority and special projects * Adhere to XLS operational guidelines and processes, to ensure work is done consistently. Requirements * BS Computer Science, related technical degree or related experience * Experience with PERL/SQL/UNIX/Windows * Strong communication skills and active listening skills * Strong team work ethic – willing to jump in to assist others and willing to put in extra hours to meet critical deadlines. * Accountability, ownership and commitment to quality and deadlines * An independent worker who will take the initiative to ensure goals are met * Ability to work under pressure with changing objectives and deadlines * Creative problem solver with strong analytical skills * Highly reliable and organized with strong attention to detail * Ability to learn quickly – and a willingness to put in extra effort to do so. Job: Professional Services / Project Management2012-04-12 18:35:51United StatesXeroxNew York12011195NYAlbany, NY27849832http://xerox.jobs/xml/27849832/jobUSACincinnatiTitle: Customer Support Representative Location: United States-Ohio-Cincinnati Job purpose: Provide account teams (SAGM's, SAE's) with specialized support in the areas of Faultless Order to Entry, service status reporting, DSO management, project support, and account management functions. Key Accountabilities: • Manage accurate input of order information, timely delivery of processed orders and efficient removal and financial installation performance. • Track orders and provide ongoing feedback to sales and service; work with OTI, riggers, and service management to ensure faultless delivery and installation leading to improved customer satisfaction. • Provide focal point for solving customer billing issues and ensuring feedback is provided to both internal and external customers. • Proactively communicate billing flexibilities and collection process to customers while working to manage DSO 45 day target • Develop and nurture a strong working relationship between service and sales • Manage monthly service status data and quarterly executive service review reporting in conjunction with the Xerox Services Exec and the Global Project Manager - EXCEL skills requried. • Accountable for non-demand activities such as FSMA contracts, move requests, etc • Process accommodations, sale reversals, and excepttions as needed. • Understand Xerox policies and procedures and provide counsel to team members • Provide customers with a knowledgeable and simple link to the Xerox system. Skills and Knowledge: - Understand the Graphic Communications market, the comptitive environment, Xerox products and services, and their impact on the business. - Demonstrated ability to interpret pricing/contract proposals. - Proven track record in working with high powered sales team and delivering positive results in the area of order excellence, accurate outlook, and DSO management. - Maintain constructive, positive outlook and demonstrate persistence in the face of obstacles. - Possess excellent customer service, interpersonal and communication skills. - Posses strong operational management capabilities, with strong problem solving and critical thinking skills. - Good organizational and time management skills, with an ability to manage multiple tasks. - Possess working knowleedge of IMP1, XEEP, ValueQuix, FWSS, SupplyNet, Way Cool Tool Additional Requirements: - Administration, tasks that include move, add, change interface with Via Xerox, research and analysis for customer facing meetings, client event support, work with CAC on billing issues and programs. - Unique client requirements, varies, example has requirements for product comparisons and data analysis on productivity. - RFP support, work with the SAGM/SAE on RFP responses and requirements. - Services and support, work with the client and service on service status meetings and other client required meetings. - Project Management support, specific requirements to supporrt special projects as they arise - CAD support, everything from problem resolution to project lead - Customer Satisfaction, broad based resource focused on the customer's needs. This can range across the board from managing issues such as supplies to a resource for general projects. Job: Customer Support & Administration2012-04-12 18:35:34United StatesXeroxOhio12011108OHCincinnati, OH27849823http://xerox.jobs/xml/27849823/jobUSAWilsonvilleTitle: Service Sales Representative - Temp Location: United States-Oregon-Wilsonville Job: Customer Support & Administration2012-04-11 23:30:05United StatesXeroxOregon12011192ORWilsonville, OR27823281http://xerox.jobs/xml/27823281/jobUSASchaumburgTitle: Channel Sales Executive, Replacement Cartridges Mid-Central Region Location: United States-Illinois-Schaumburg Reporting to Xerox Supplies North America, this position is responsible for driving market awareness, penetration and revenue growth for Xerox-branded Replacement Cartridges for HP, Brother and Lexmark laser printers in the Central Mid-West (IL,WI, MN, ND, SD, IA) . Objectives include: 1) Reseller Development: identify, develop, manage and maintain Authorized Resellers (IT Distributors, IT Value-Added Resellers, independently-owned office supply stores and national B2B retailers) in marketing Xerox Replacement Cartridges for non-Xerox printers (HP, Brother and Lexmark) to large and mid-sized consumers that result in double-digit revenue and unit growth; 2) Major Account Management: drive consumer awareness and demand with Fortune 1000 companies to support line of business growth expectations; 3) Large Engagement Management: Identify and manage a minimum of 2 new business, large opportunity engagements within region to drive and achieve expected growth; 4) Territory Management: Achieve all levels of territory and financial plan expectations (80/20 compensation plan) Essential Functions: 1) Managing activities and driving results through others - delivering revenue expectations through external channels (resellers, wholesalers, retail B2B teams, consumers); 2) Creating, delivering and implementing reseller- and consumer-focused marketing programs and sales campaigns designed to generate demand, increase awareness and positively impact Xerox buying decisions; 3) Strategic Selling and Major Account Management– developing consultative selling strategies for Fortune 1000 companies to increase Xerox market share of the Replacement Cartridge portfolio (HP, Brother and Lexmark replacements) 4) Developing mutually beneficial relationships to drive market awareness and revenue growth within new resellers and regional distributors; 5) Supporting resellers in demand generation activities for Xerox Replacement Cartridges: opportunity development (prospect management), consumer symposium and tradeshow participation; skill development for reseller community Applicant Qualifications: - Bachelors degree or equivalent required. - 2 plus years successful field selling experience - Extensive sales experience in direct sales assignments responsible for quota (demonstrated track record of success) - Knowledge of and experience in working with Distributors, Value Added Resellers, Agents and Dealers desired within the office supply and IT market segments – Strong negotiating skills, excellent communications, problem-solving, team and territory management skills a MUST - Highly-motivated self-starter - Demonstrated business maturity and personal drive - Extensive travel required (60% Some Overnight stay required) - Reside inside geographic assignment Job: Sales2012-04-11 23:29:53United StatesXeroxIllinois12010998ILSchaumburg, IL27823273http://xerox.jobs/xml/27823273/jobUSAAtlantaTitle: Managed Print Solutions Executive (MPSE) Location: United States-Georgia-Atlanta Purpose of Role: Provide Regional coverage and expertise for Xerox Print Services (XPS), with primary ownership for the Assessment and Design phases of the XPS sales cycle. Scope of Role: Specialist role with regional coverage focusing on direct US Customer Operations (USCO) and open coverage accounts / territories. Strong focus on driving non-Xerox services revenue. Responsibilities: * Take the lead in providing expertise and support during the Assessment and Design phases of an XPS sales cycle. * Articulate the dynamics of the current Managed Print Services market and what is driving businesses/partners to move towards the MPS model (both internally and to clients). * Researches current technology and offering trends in the office device/software, MPS marketplace. * Use Xerox Print Services working processes and tools to Assess, Design, Implement and Manage [ADIM] an XPS solution. * Coach and support SSE in XPS prospect selection and initial development based on key defined selection criteria to address the sweet spot” of XPS marketplace. * Use the appropriate tools to Assess the customer environment, e.g. XDA * Use the appropriate tools to Design an XPS solution, including floor mapping. * Describe the components of the Xerox Print Services (XPS) offering in terms of industry standard definitions and expectations, and provide proof sources demonstrating our leadership in MPS. * Develop and articulate compelling value propositions describing the customer benefits by role (i.e. Finance, IT) of the XPS solution in terms of consistency and control, improved services, managing costs and managing compliance. * Position Xerox effectively against competitive offerings (e.g. HP, Ricoh / IKON, Canon, Lexmark, Konica-Minolta and local dealer offerings) and how these do or do not address the market. * Develop working relationships with key players (Client Asset Manager & team) and the various applications that will be used in the Implementation and Manage phases of the XPS sales cycle, as well as the documents and reports each player is responsible for maintaining. * Explain price plans and services. * Create compelling before and after TCO comparisons to help demonstrate XPS value. * Take the lead in presenting proposed XPS solution to customers. * 3 years successful selling experience or Bachelors Degree or equivalent experience (Marketing preferred). * Hunter” mentality – self-motivated and driven. * Proven executive level selling skills. * Demonstrated project / program management. * Demonstrated effectiveness in applying appropriate sales and account management processes and tools. * Demonstrates effective negotiation skills. * Proactively identifies and solves problems. * Works with account teams to monitor and ensure customer satisfaction. * Excellent written and oral communication skills. Job: Sales and Marketing / Creative Services2012-04-11 23:29:35United StatesXeroxGeorgia12010543GAAtlanta, GA27823270http://xerox.jobs/xml/27823270/jobUSASavannahTitle: Service & Solutions Executive (SSE - US) Location: United States-Georgia-Savannah Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory of Savannah< Georgia and surrounding counties. This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-04-11 23:28:57United StatesXeroxGeorgia12010064GASavannah, GA27823256http://xerox.jobs/xml/27823256/jobUSAIndianapolisTitle: Service & Solutions Executive (SSE - US) Location: United States-Indiana-Indianapolis Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-04-11 23:28:52United StatesXeroxIndiana12011157INIndianapolis, IN27823253http://xerox.jobs/xml/27823253/jobGBRCity of LondonTitle: Helpdesk Specialist Location: United Kingdom-Greater London-City of London Title<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Helpdesk Specialist – Onsite Client Background Xerox are contracted to provide On Floor Print, Print Centre and Procurement services to an Onsite Client . The On Floor Print Services requires us to look after over 1100 devices across more than 25 locations in UK & Ireland. The service is divided into manned sites whereby Xerox have onsite Xerox staff attending to devices and those that are unmanned where Xerox manage a relationship with Onsite Client's IT and Facilities departments and the Xerox Field Engineer teams. Responsibilities The role of Helpdesk Specialist is to work within the Service Delivery Team, based at the head office in London Bridge, focusing on; - Ensuring that the contracted services levels are delivered through coordinating and taking ownership of service desk processes and procedures. - Proactively tracking and monitoring Service Level performance and putting in place measures to avoid potential degradation of service where anticipated. - Responding to customer complaints and coordinating through to complaint resolution and closure - Working with the team to support the service transformation and support the ongoing business growth - Using and developing a good working knowledge and understanding of both Xerox tools (XSM, XDM) and customer tools (Service Now) to effectively manage and coordinate problems, incidents and service requests. - Proactively liaise and build strong relationships with regional Xerox colleagues, regional Onsite Client IT personnel and Xerox Field Engineer teams - Coordinate and distribute service requests concentrating particularly on the effective use of the team as resources - Coordinating and ensuring that the agreed processes associated with ordering and replenishment of parts and stock for all locations throughout the UK are documented and adhered to. - Demonstrating good customer service skills when dealing with both customers and suppliers - Be able to trouble shoot and undertake fault finding activities to resolve problems via the telephone. - Proactively look for opportunities to increase technical knowledge and experience relating to first level trouble shooting and problem resolution of the fleet devices - Manage and coordinate database of known errors and fixes Requirements<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> - Proven track record in a customer service/service desk environment would be advantageous - Ability to demonstrate good working knowledge of Windows, Microsoft Office suite is essential - Excellent verbal and written communication skills - A good team player. - An enthusiastic, cheerful self starter with a positive attitude - Ability to give as well as follow written and verbal instruction - Excellent attention to detail - Excellent problem solving skills Job: Site Operations2012-04-10 22:58:00United KingdomXeroxNone12008254NoneCity of London, GBR27797735http://xerox.jobs/xml/27797735/jobUSANew YorkTitle: Account Services Engineer (ASE) Location: United States-New York-New York Purpose: • The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. • The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. The ASE engages Technical Resources when appropriate to support the client’s business requirements. Scope: • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. • Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management. Primary Responsibilities: • Perform routine services to ensure equipment availability to client site users. • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices. • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability. • Proactively manage consumables and supplies replacement as required. • Provide customer training on assigned products to improve end user knowledge of equipment functionality • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage. • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools. • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required. • Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum Candidate Background: Skills, Knowledge & Ability: At a minimum the preferred candidate will have demonstrated the following: Successful completion of EL CSE test battery including Ishihara Color Vision test Successful prior experience delivering services to a on-site client environment demonstrating superior customer service skills Preferred previous field technician or electrical/mechanical repair experience Effective interpersonal skill & behaviors with the ability to interact with a diverse client population Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment Effective organizational skills PC skills in MS Office applications, Internet navigation Basic understanding of network printing, job creation, and submission Ability to manage multiple tasks Ability to lift and move up to 50 pounds Possesses reliable, dependable transportation Job: Technical Customer Services & Support2012-04-09 18:56:38United StatesXeroxNew York12009494NYNew York, NY27753672http://xerox.jobs/xml/27753672/jobUSANorwalkTitle: Attorney Location: United States-Connecticut-Norwalk • Investment Management Agreements negotiations and drafting. • Trust Investments vendor consulting contract negotiations and drafting. • Review and complete limited partnership and private equity agreements relating to retirement plan participation. • Review and provide counsel on real estate/REOC transactions. • Provide counsel on relevant ’40 Act mutual fund issues. • Provide counsel on prohibited transaction rules under ERISA. • Ensure compliance with relevant laws (including ERISA, SEC, IRS, and CFTC). • Providing counsel on Investment Funds Annual Report/prospectus requirements. • Retirement Investment Committee/fiduciary counseling. • Provide counsel on issues relating to 401(k) fees. • Minimum of 8 years of experience as an attorney practicing in the area of trust investments counseling and ERISA. • BA/BS and JD degrees from a top quality, nationally recognized, accredited college or university, preferably in top 25% of graduating class. • Admission in good standing in at least one state bar, must be admitted in Connecticut or register as Connecticut In-house counsel. • Experienced in negotiating and drafting contracts, specifically: investment management agreements, trust investment vendor consulting agreements, limited partnership and private equity participation agreements. • Strong organizational skills with a demonstrated ability to manage multiple tasks, often within very quick turnaround time. • Excellent client relation skills. • Excellent communication skills- both verbal and written. • Ability to work independently as well as within a team environment. Job: General Management2012-04-07 06:24:54United StatesXeroxConnecticut12010903CTNorwalk, CT27723265http://xerox.jobs/xml/27723265/jobUSADetroitTitle: e-Discovery Case Manager Location: United States-Michigan-Detroit Job Purpose: To support client sites in the retrieval, processing and production of documentation supporting client specific business purposes. Key Accountabilities: · Complete coordination and management of the activities related to the processing, review and production of electronic files.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> · Work with other Xerox 3rd party vendor resources to process data and load it to 3rdparty review tools, the enterprise legal repository, resolving data errors or any other problems encountered during the process. · Provide electronic load files in industry standard formats to internal and external customers. · Provide counsel to clients regarding recommended processes and best practices, related to the processing and production of data. · Identify, analyze and resolve any data errors or integrity issues. · Serve as primary liaison between key clients, outside counsel, IT Development & Operations departments, and third-party vendors for assigned matters •Required - Bachelor's degree in a technical field (or Bachelors degree and significant eDiscovery experience). •Required - 1 year experience managing the collection, processing, review and production of eDiscovery data for litigation in a multi-party environment, including a working knowledge of search terms and production protocol. •Advanced proficiency with MS Office Application and client email. •General knowledge of relational databases. •Familiarity with industry standard litigation-support formats and metadata for common file types. •Familiarity with the proper handling of metadata, text extraction and indexing of data. •Proficiency with commercial eDiscovery software. •Strong organizational and time-management skills, including the ability to establish priorities and manage multiple tasks. •Excellent analytical, problem-solving, and decision-making skills. •Excellent written and verbal communication and presentation skills •Excellent customer-service and interpersonal skills. Job: Client Relationship Management / Service Delivery2012-04-07 06:23:56United StatesXeroxMichigan12010340MIDetroit, MI27723257http://xerox.jobs/xml/27723257/jobUSACerritosTitle: OTI Coordinator Location: United States-California-Cerritos Objectives: Coordinate the order to install process for the Southern California/Las Vegas Operations to maximize order and equipment sale revenue. The work location is in the Los Angeles area, preferably in the Cerritos office. Essential Functions: · Establish and maintain an effective partnership with our sales personnel · Interface between Sales, Service Partners, Admin, COEs and Carrier · Install management and issue resolution on DNI equipment. Work with Centers of Excellence (COE), Sales and Service Partners to resolve issues preventing perfection of the financial install of equipment in a pre-determined target (maintain aged DNI within KB&CA control metric) · Provide proactive notification to Sales Reps, Specialists and Managers to validate space and electrical requirements to minimize delivery aborts · Validate CRID dates to ensure customer acceptance and minimize code 0 returns · Interface with EP&C on open orders that need equipment as first level contact · Interface with EA to request kits or accessories missing from valid order/delivery · Coordinate and assist DOA replacement process – escalate as required · Ensure compliance of BP1007 Aged Open Order purge parameters · Support and accelerate trial and No Risk conversions. Ensure failed trials / No Risk are removed in a timely manner. Qualifications: · Good working knowledge of EMP, FWSS, WCT, ValueQuix, Order Status and other Xerox legacy systems · Experience working with sales desirable · Additional Xerox billing, credit or OTI experience a plus · Working knowledge of Microsoft Excel required. Must be able to update and create worksheets Job: Accounting / Finance2012-04-05 22:59:18United StatesXeroxCalifornia12010685CACerritos, CA27678632http://xerox.jobs/xml/27678632/jobUSANoneTitle: SSE-GC Location: United States Job Purpose: The SSE-GC is a sales rep and subject matter expert responsible for selling the entire solution portfolio, application development, customer retention, territory penetration and volume and revenue growth in customer and non-customer Graphic Communications accounts. Key Accountabilities: • Communicate Xerox strategies and direction to key customer decision makers. • Responsible for prospect development, sales calls, product demonstrations, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Position Xerox solutions to demonstrate how they contribute to improvement in customers’ key business/financial measures. • Develop value propositions that address the business impact Xerox could have on key Graphic Communications business concerns, issues and initiatives. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of products and services. • Aggressively pursue competitive accounts and effectively differentiate Xerox solutions/services from competitors. • BS/BA degree in business and/or technology, or equivalent experience. • Between 3 – 5 years of successful solutions selling experience; color/graphic arts experience preferred. • Knowledge of workflow, industry color and monochrome applications, product positioning and competitive product strategies. • Knowledge of graphic communications arts pre-press environments. • Credible knowledge of systems and technologies important to the sale and implementation of Xerox solutions and services offerings. • Ability to influence, negotiate and gain commitment at all organizational levels. • Proven ability to manage the lifecycle of multiple complex sales cycles. • Proven consultative sales and account management experience; system selling experience preferred. • Willingness to take risks, try new approaches and question traditional assumptions. • Ability to optimize the balance of time spent on critical, customer-facing activities versus administrative activities that decrease sales productivity. • Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). • Ability to read and interpret financial statements, annual reports, and other financial documents. • Proficiency in using the internet for research. • Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales and Marketing / Creative Services2012-04-05 22:59:14United StatesXeroxNone12010707NoneVirtual, USA27678629http://xerox.jobs/xml/27678629/jobUSARochesterTitle: IP Student - Marketing Executive Location: United States-New York-Rochester Marketing is central to all that Xerox does. This year we have several vacancies for students to join our head office marketing teams as a Marketing Executive. The roles vary across business units, but may include product launch, marketing programmes, marketing tacticals and incentives, as well as supporting both direct and in-direct sales channels. All offer a fantastic opportunity for students interested in gaining invaluable marketing experience. Roles may include: • Delivering high quality support to the Marketing Team, taking on project work, assisting with campaigns, events and management reporting. • Internal Communications; actively involved in the production and distribution of newsletters, collaterals and literature packs, as well as contributing to online content across internal and external websites. • External Communications organisation, implementation and support for direct mail campaigns, marketing events, trade shows, product launches and channel marketing programmes. • Reporting and tracking industry and competitor information, analysing market share intelligence, Xerox pricing information and performance reporting. The position is fast paced and varied with opportunities to get involved in various aspects of Marketing. As such, the role would suit a student studying a Marketing, Public Relations or Business related degree with a strong interest in a Marketing career. What skills do I need? • Strong communications skills (both verbal and written) are essential, with a good degree of creative flair and an eye for detail. • Excellent organisational skills with ability to handle and co-ordinate multiple activities and tasks through good time management and prioritising. • A results driven and goal orientated approach with the ability to work proactively to deadlines. • A good working knowledge of Microsoft Office packages. Job: Sales and Marketing / Creative Services2012-04-05 22:58:38United StatesXeroxNew York12007052NYRochester, NY27678618http://xerox.jobs/xml/27678618/jobUSADetroitTitle: Senior IT Service Delivery Manager Location: United States-Michigan-Detroit Purpose: • Ensures that a catalogue of available services is created and maintained and that service level agreements are complete and cost effective. Ensures that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented. Ensures that operational methods, procedures, facilities and tools are established, reviewed and maintained. Negotiates with relevant parties in respect of disruptions and major amendments to the provision of services. Reviews service delivery to ensure that targets are met and prepares proposals to meet forecast changes in the level or type of service. • Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services and products. Influences senior-level customers and project teams through change management initiatives, ensuring that professional standards are maintained. Takes full responsibility for budgeting, estimating, planning and objective setting. Plans and manages implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services, in respect of their contribution to business performance and benefits to the business, where the measure of success depends on achieving clearly stated business/financial goals and performance targets. Monitors performance and takes corrective action where necessary. • Maintains a broad understanding of the commercial IT environment, how the organization sources, deploys and manages external partners and when it is appropriate to use in-house resources. Contributes to the development and management of agreements with suppliers to meet key performance indicators and agreed targets. Is responsible for the liaison between the user organization and designated suppliers. Ensures that supplier performance is properly monitored and regularly reviewed. Advises on policy and procedures covering the selection of suppliers, tendering and procurement. Scope: • Autonomy Has defined authority and responsibility for a significant area of work, including technical, financial and quality aspects. Establishes organizational objectives and delegates assignments. Accountable for actions and decisions taken by self and service delivery partners. • Influence Influences policy formation on contribution of specialization to business objectives. Influences at level of division internally and influences customer/suppliers and industry at senior management level. Decisions impact work of employing organizations, achievement of organizational objectives and financial performance. Develops relationships with customers, suppliers and industry leaders. • Complexity Highly complex work activities covering technical, financial and quality aspects and contributing to formulation of IS strategy. Work involves creative application of wide range of technical and/or management principles. Primary Responsibilities: Strategy / Direction • Maintains a broad understanding of the commercial IT environment, how Xerox and XIM sources, deploys and manages external partners and when it is appropriate to use in-house resource. Advises on the selection of suppliers, tendering and procurement. Participates in the development and evaluation of RFx documents. Business Value / Context • Ensures that a Service Catalogue of all available services is created and maintained and that the structure of service level agreements is fully defined by the mapping of services to users and business processes. Takes responsibility for command structure and escalation procedures, and ensures that the requisite operational methods, procedures, facilities and tools are established, reviewed and maintained. Procures goods/services necessary to ensure the continuity of the service. • Ensures that the service level requirements of each client/user area are determined, and that service level agreements, agreements and negotiations with both internal and external suppliers are aimed at meeting the business needs of Xerox and XIM, by providing a value for money service, in terms of standards, quality of service, efficiency, safety, availability, performance and cost effectiveness. • Participates in the development of agreements for the supply of products and/or services, ensuring that each agreement underpins the relevant service level agreement(s) with the business, and enables key performance indicators and agreed targets to be met. Liaises with service level management, in the specification of services, identification and choice of suppliers and negotiation of agreements and changes to agreements, service levels and specifications with end user management and suppliers. • On the basis of both experience and foresight, sets up and maintains a risk management program. Assures that the service complies with the relevant governmental, legal, and Xerox policies. Operational Oversight • Works with clients or users to establish qualitative assessment of the service provision, from the client/user perspective, and initiates actions for improvement, where appropriate. Reviews service level agreements, investigates all appropriate means to improve service levels, and recommends new or revised policies or procedures. Implements specific proposals, balancing overall usage requirements with current and planned services, and prepares investment proposals to meet changes in demand. • In liaison with disaster recovery/business resumption, ensures that the necessary processes and procedures are in place to maintain or recover the delivery of services in the event of any physical, technical or environmental disaster or major outage, providing continuity of service to Xerox. • Ensures that quantitative and qualitative data is collected and analyzed to monitor the suppliers performance against agreed service levels, publishes the results, and initiates actions based on results. In liaison with Sourcing Relationship Managers, ensures proper monitoring of the agreements and recommends actions, including the enforcement of any penalty clauses, to bring agreements back into line or to terminate them. Ensures service levels are meeting stakeholder requirements. • Takes full responsibility for budgeting, estimating, planning and objective setting for the work of the function, within agreed policies and governance structures. Establishes and operates systems to monitor progress, take corrective action and produce reports as required by senior management. • Plans and manages implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services, in respect of their contribution to business performance and benefits to the business, where the measure of success depends on achieving clearly stated business/financial goals and performance targets. Gives operational and maintenance acceptance for new and changed systems and services. • Ensures that regular meetings to review performance and progress take place with suppliers within established governance structure. Relationships • Advises and influences business clients, at management level, regarding the delivery, costs, availability and functionality of services and systems. Develops an effective partnership with suppliers and business clients, establishing confidence and respect. Represents XIM at a high level, both externally and internally, formally and informally, both for the functions represented and as an individual. • Initiates and implements procedures for resolution of conflict or contention for service, setting clear priorities such that both foreseeable incidents and unforeseen conflicts are resolved in a professional and responsible manner. • Obtains and manages budgets for the execution of third party agreements, taking responsibility for promoting and deploying the products and/or services within Xerox. Ensures invoices from suppliers are checked to establish whether they are valid, and authorizes payment. • Is fully responsible, or leader of a team, for the liaison between the customer and the supplier organizations, owning the service delivery relationship on behalf of XIM, and enabling all communications to take place effectively and efficiently. Defines the escalation process/procedure for any issues or problems raised by the suppliers, or users, and is responsible for arbitration in situations of conflict. • Ensures that stakeholders are aware of the terms and conditions of agreements, and deal appropriately with suppliers. Facilitates good communications between suppliers and stakeholders. Candidate Education: Minimum Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. Preferred Master's Degree in Computer Science, Information Systems or other related field. Or equivalent work experience. Professional Certifications: Preferred Lean Six Sigma Green or Black Belt Certification Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Has demonstratedextensive relevant technical or business work experience. Has broad commercial and technical expertise, often in a variety of environments. Demonstrates the leadership skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions. Possesses a good level of management skills, with particular emphasis on interpersonal and negotiating skills. Is familiar with the requirements of the organization for products and services and with the use of the products and services which are the subjects of the agreements. Understands standard contracting procedures within own organization. Have sound commercial, organizational, time management, negotiation and resource management skills. Ability to prioritize work activities. Pays attention to detail. Is skilled in conducting meetings and team management. Has a broad knowledge and understanding of IT concepts and architectures, coupled with practical knowledge of problem management and the principles and processes of implementing and delivering IT services. Demonstrated ability for systematically analyzing and managing problems arising from incidents in the operation of information systems. Has general awareness of the nature of business critical incidents, and of their implications for the business. Demonstrated ability to become thoroughly familiar with the services and products delivered and the tools, methods, procedures, equipment and software used in the operation and management of the service. Has the ability to lead teams successfully, when handling complex or high impact problems. Excellent demonstrated verbal, written and presentation skills. Above average proficiency using office productivity applications. Additional Role Requirements: CROSS DOMAIN - ITIL Foundation: Complete prescribed eLearning courses Intermediate Advanced: Service Mgmt level certification SPECIFIC DOMAINS - Applications (CRM, ERP concepts e.g. Siebel, Oracle, SAP - Network Technologies (Routing technology conceptual level, network transmission, wireless, architectures, switching, security, VPN, Internet, - Collaborative tools - Messaging - Contact/Call Centers - Identity Management - Client Devices (PC, handheld devices etc.) Job: Information Technology2012-04-03 20:04:24United StatesXeroxMichigan12010151MIDetroit, MI27615018http://xerox.jobs/xml/27615018/jobUSAWashingtonTitle: Managed Print Solutions Executive (MPSE) Location: United States-District of Columbia-Washington Purpose of Role: Provide Regional coverage and expertise for Xerox Print Services (XPS), with primary ownership for the Assessment and Design phases of the XPS sales cycle. Scope of Role: Specialist role with regional coverage focusing on direct US Customer Operations (USCO) and open coverage accounts / territories. Strong focus on driving non-Xerox services revenue. Responsibilities: * Take the lead in providing expertise and support during the Assessment and Design phases of an XPS sales cycle. * Articulate the dynamics of the current Managed Print Services market and what is driving businesses/partners to move towards the MPS model (both internally and to clients). * Researches current technology and offering trends in the office device/software, MPS marketplace. * Use Xerox Print Services working processes and tools to Assess, Design, Implement and Manage [ADIM] an XPS solution. * Coach and support SSE in XPS prospect selection and initial development based on key defined selection criteria to address the sweet spot” of XPS marketplace. * Use the appropriate tools to Assess the customer environment, e.g. XDA * Use the appropriate tools to Design an XPS solution, including floor mapping. * Describe the components of the Xerox Print Services (XPS) offering in terms of industry standard definitions and expectations, and provide proof sources demonstrating our leadership in MPS. * Develop and articulate compelling value propositions describing the customer benefits by role (i.e. Finance, IT) of the XPS solution in terms of consistency and control, improved services, managing costs and managing compliance. * Position Xerox effectively against competitive offerings (e.g. HP, Ricoh / IKON, Canon, Lexmark, Konica-Minolta and local dealer offerings) and how these do or do not address the market. * Develop working relationships with key players (Client Asset Manager & team) and the various applications that will be used in the Implementation and Manage phases of the XPS sales cycle, as well as the documents and reports each player is responsible for maintaining. * Explain price plans and services. * Create compelling before and after TCO comparisons to help demonstrate XPS value. * Take the lead in presenting proposed XPS solution to customers. * 3 years successful selling experience or Bachelors Degree or equivalent experience (Marketing preferred). * Hunter” mentality – self-motivated and driven. * Proven executive level selling skills. * Demonstrated project / program management. * Demonstrated effectiveness in applying appropriate sales and account management processes and tools. * Demonstrates effective negotiation skills. * Proactively identifies and solves problems. * Works with account teams to monitor and ensure customer satisfaction. * Excellent written and oral communication skills. Job: Sales and Marketing / Creative Services2012-04-03 20:04:23United StatesXeroxDistrict Of Columbia12009985DCWashington, DC27615017http://xerox.jobs/xml/27615017/jobUSARochesterTitle: HR Business Analyst Location: United States-New York-Rochester Global Decision Support Business requirements analyst – A significant component of the HR Roadmap is the implementation of a Global HR employee reporting tool set. This role will be responsible for collecting data and report requirements from our business partners in Europe, Canada, United States and DMO countries, and responsible for delivery throughout the development life cycle. The HR Business Analyst is responsible for understanding the business needs and identifying how best to meet those needs through the availability of data and reporting. This includes working with the business and the technology areas to gather requirements for development and management. The role analyzes, validates and documents the business reporting and system requirements. • This role designs, modifies and creates business processes that will be used to implement the HR reporting solutions. This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements. • The BA adheres to the established processes and requirements management methodology and practices, while carrying out their responsibilities. This includes meeting established quality standards. Scope: • Global HR report requirements management - US, Canada, Europe & DMO • Autonomy - Works under broad direction. Full accountability for own work or project/supervisory responsibilities. Receives assignments in the form of objectives. Work is often self-initiated. • Influence - Influences organization, customers, suppliers and peers. Significant responsibility for the work of others and for the allocation of resources. Decisions impact on success of assigned projects i.e. results, deadlines and budget. Develops business relationships with customers. • Complexity - Challenging range of complex technical or professional work activities. Work requires application of fundamental principles in a wide and often unpredictable range of contexts. Understands relationship between specialism and wider customer/ organizational requirements. Primary Responsibilities: The engagement with business partners to understand their reporting needs, mapping those needs against current or planned deliverables. Collecting and documenting the report requirements, creation of use cases to test the reports for accuracy and to express the business use. • Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration. • Works with clients/users in defining acceptance tests. Specifies and develops test scenarios to test that new/redesigned processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits. Records and reports test results. Uses test plans and outcomes to specify user instructions. • Key Tasks: ? Works with colleagues and clients/users to investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques. ? Works with colleagues and clients/users to investigate operational requirements and problems, seeking effective business solutions. Assists in the analysis of the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration. ? Works with colleagues and clients/users in specifying information flows, processes/procedures, and data objects that will meet the business requirements. ? Documents all work using the required standards, methods and tools. ? Arranges, prepares and takes part in client/users meetings and presents issues and solutions both orally and in writing. ? Assists clients/users in defining acceptance tests for automated systems, in a thorough and reliable manner. ? Assists in defining, planning and justifying (in business terms) projects to develop/implement automated and non-automated components of new or changed processes. ? Working with users, reviews proposed benefits and risks in the new/redesigned processes, confirms the acceptance criteria for these processes, and ensures that they are properly documented in the business justification. ? Specifies and develops test scenarios to test that new/redesigned processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits. ? Records and reports test results. Uses test plans and outcomes to specify user instructions. Candidate Education: Minimum: Bachelor's Degree Bachelors or Masters degree in Human Resources, Information Systems, Business Administration or other related and relevant field; or equivalent work experience Professional Certifications: Minimum: LSS Green Belt required Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Human Resources, Payroll, or Sales Commisions experience preferred plus experience in business systems analysis, process engineering and process/organizational transformation. Experience in project management. Shows a systematic, disciplined and analytical approach to problem solving. Has above average inter-personal skills and is confident in dealing with clients/users. Is familiar with the software engineering life cycle for development and the concepts and practices required to implement effective information systems. Possesses a broad understanding of business and business skills. Has a good understanding of business process improvement, benefit and risk management. Takes a systematic and analytical approach to problem solving and pays close attention to detail. Job: Information Technology2012-04-02 19:43:23United StatesXeroxNew York12009517NYRochester, NY27585880http://xerox.jobs/xml/27585880/jobGBRLeedsTitle: IT Support Analyst Location: United Kingdom-Leeds-Leeds To support and maintain local IT systems and the provision of IT systems by third parties. To ensure technology delivers the operational requirements of the contract and supports SLA delivery. To learn and develop support techniques to maintain IT solutions used for iON service delivery Identify and initiate continuous improvement activities in support of ongoing IT delivery Enable new functionality to be applied into production with smooth handover to users (UAT, feed into training) To provide consultancy / analytical support to the iON team in developing new business and retaining current contract. To become expert in the use of the assigned technologies such as Oracle eBusiness Suite, Siebel, Avaya and other Systems used within the Business Undertake the Systems administration for IT systems Be responsible for the Move/Add/ Change/Delete process and maintenance for designated IT systems ensuring achievement of audit and compliance standards and to meet operational requirements Knowledge of Networking, Patching network and telephone cables within computer room patch frames and at the end/desk connection points Support the preparation and delivery if the IT Continuity plan To provide consultancy / analytical support to the iON team in developing new business and retaining current contract. ESSENTIAL Experience of working with IT systems, with a strong focus on Oracle Ebusiness Suite and experience of Seibel, Avaya and MS Suite of Products Ability to learn and develop new skills Ability to assimilate information quickly within a fast paced environment DESIREABLE Oracle Discoverer Oracle E-Business Suite Knowledge Proficient SQL skills DESIRABLE IT Qualifications – ITIL, MCSE, Oracle Functional Qualifications Job: Client Relationship Management / Service Delivery2012-04-02 19:42:55United KingdomXeroxNone12009011NoneLeeds, GBR27585844http://xerox.jobs/xml/27585844/jobUSAPalo AltoTitle: SQA Manager Location: United States-California-Palo Alto Define test strategy for DocuShare including test processes, test documentation, quality metrics, and test automation. Plan and manager on a day-to-day basis all activities in SQA department. Skills required: * Strong knowlege in SQA methodology and standards * Working with on-shore and off-shore teams * Good understanding of SW development life cycle (SDLC) * Working experience with Testlink requirements/test case management system * Strong experience in architecting test automation frameworks * Working experience with automation tools: Selenium and HP QuickTest Pro (QTP) * Experience with HP LoadRunner * Strong communication and presentation skills Skills Desired: * Experience with content management systems Responsibilities: * Mentor and motivate SQA team, plan career development for SQA engineers * Lead test plan development, define test approach and time estimates * Provide functional and non-functional requirements traceability strategy * Participate in the defect review meetings, advocate for the product's quality * Proactively monitor quality status by defining a list of comprehensive quality metrics * Define and implement test automation architecture with Selenium and QTP * Lead and automate performance testing * Participate in integrating test automation with the build process Education/Experience: * MS/BS in computer science or related technical discipline, 3 years of managing mid-size SQA teams. Job: Quality Assurance2012-04-02 00:39:26United StatesXeroxCalifornia12004947CAPalo Alto, CA27573464http://xerox.jobs/xml/27573464/jobGBRLondonTitle: 2nd / 3rd Line Server Support Location: United Kingdom-Greater London-London Provide a 2nd/ 3rdline support function for Xerox and Customers solution design and its technical requirements by ensuring timely and effective resolve of software/hardware issues with output devices and provide recommendations for improvement and configuration to the Managed Print environment. You will act as enablers, in achieving a measurable service as per the individual account contract commitments, within the managed service contracts, as directed by the Xerox Global Services- Managed Services Technical Architect Team Leader. Key Responsibilities * Provide technical architectural support for design and technical delivery service for contract life, from proof of concept to live deployment / service delivery acceptance for all software or hardware solution components, including current and future innovations for service improvements * Provide a technical work stream escalation point for any customer or Xerox related service level impacting incident or problem, by managing the escalation to a successful conclusion, under direction with the XGS Managed Services Technical Architect Team Leader. * Provide support to the technical team leader to achieve the smooth implementation of new or amended services within the managed services contracts by:- * Provide technical support in each of the end to end solution components and infrastructure items, understanding alternative packages and able to recommend the correct tool for the proposal, i.e. Xerox verses third party comparison * Engage and assist other work streams, as required * Provide a support role during the testing and rollout of the technical solution within the guidelines of the contracted service. * Assist in the design and implement the infrastructure, enablers and tools to produce the Management Information and Billing reports * Produce supporting documentation required as part of the Managed Service contract. * Experienced and proven 2nd / 3rd line support in a service driven industry * Knowledge of Windows clients and Windows printing services * Experience of troubleshooting application related issues in a complex network environment ? good TCP/IP knowledge * Experience of working in a test bed environment reported problem replication, investigation of vulnerabilities, hardware and software maintenance * Use of VMWare (Virtualised test environments) * Ability to and experience of creating and follow technical configuration and build instructions * Good time management - proof of being able to manage their workloads and work remotely. * Some experience of the below is also desirable: * Understanding of print server installation and management * Installation and configuration of server technologies such as MS Windows Server 2003, 2008 etc * MS Print drivers installation and configuration * Thin Client and direct IP Printing * Experienced creating detailed technical documentation * Understanding of ITIL / Configuration Management. Job: Information Technology2012-04-02 00:39:06United KingdomXeroxNone11017898NoneLondon, GBR27573463http://xerox.jobs/xml/27573463/jobUSAPittsburghTitle: Service & Solutions Executive (SSE - US) Location: United States-Pennsylvania-Pittsburgh Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-04-02 00:38:23United StatesXeroxPennsylvania12008112PAPittsburgh, PA27573462http://xerox.jobs/xml/27573462/jobGBRUxbridgeTitle: Product Manager - Indirect Channels (DMO) Location: United Kingdom-Greater London-Uxbridge The Product Manager is the subject matter expert for our A4 product portfolio with the developing markets organisation (DMO). The role holder liaises with the sales teams and channels account manager to help with new product launches and assist with existing products.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> We’re looking for someone who has a technical understanding of A4 products wither Xerox or competitor machines who is capable of learning our portfolio. For example you’ll need to be able to understand and explain the capabilities of the machines in relation to the environment in which they’ll be installed. Eg what software will be on them, what security features are possible. Main responsibilities: * Actively contribute towards the development of a product marketing annual plan to support the overall business objectives with regions * Facilitate and challenge the field on their business model and dynamics. Explain and promote the A4 Business hydraulics and criticality to overall Office Business * Facilitate and liaise with various organisations in the US (Product Marketing Group, Product Planning, Product Sourcing) for future product development purposes. Provide critical input on building business cases/financial modelling, price positioning, local competitive landscape information and feature requirements. * Identify product and positioning gaps in the portfolio and work with US to develop offerings in those opportunities * Monitor product performance (activity, revenue, gross profit) and devise tactical initiatives to meet short term market driven requirements * Centre of competence for all product related technical features with the ability to communicate all detailed capabilities and benefits compared to the competition products * Define the strategic product messaging to reinforce the overall product positioning objectives and communicating/championing the message to the country sales/marketing teams * Work with members of Integrated Supply Chain to manage inventory levels, sell in/out of the Channels and correct product mix enabling improved inventory and production planning to support business requirements. * Responsible for the successful and quality launch of assigned ICBG products through the organisation, meeting of specific country requirements and providing critical launch items to Country sales/ marketing teams in a timely manner. Job: Business Development2012-03-30 19:22:10United KingdomXeroxNone12008409NoneUxbridge, GBR27523267http://xerox.jobs/xml/27523267/jobGBRLondonTitle: Technical Project Manager Location: United Kingdom-Greater London-London Project manage as part of a team the full implementation of the client Managed Service as described in the RFP Project Plan and identification of new opportunities. As part of a joint project team working within the customer, roll out the proposed Manage Service as outlined in the RFP. This will be achieved working with the primary network services provider who will be transforming the customer?s desktop environment at the same time. The purpose of this change is to improve customer service levels, functionality of equipment and reduce cost to the client. Principle Accountabilities Support XGS and client operational requirements by ensuring timely and effective implementation of the full project plan as directed. Accountability for achieving planned changes within the scope of the contracted Managed services. Project-manage the co-ordination of activities required to achieve the smooth implementation of the managed service. Establish management information systems to monitor and develop the performance of existing services and income. Contribute to the development of the document strategy with primary network services provider and the client to ensure the long term partnership and clarity of direction for changes of fleet shape and size together with service level improvements. Develop and implement fleet optimisation processes and systems in order to minimise the time taken to deliver maximum income whilst maintaining/improving service levels. Identify, engage and manage resources to carry out in-depth Due Diligence study to identify and realise service or income opportunities. Identify opportunities to further develop other service offerings. Ensure timely engagement of all necessary resources. Review project performance against timelines with Managed Service key contacts and customer key contacts monthly. Engage and liaise with all Xerox interested parties and third party networks to ensure they are aware of proposed changes and their role in them. (And that all associated SLA?s run back to back). Engage account Managed Service and client project managers to grow scope and Volume of Managed Service Contract. Accountability for achieving planned changes within the scope of the contracted Managed services. Act as a conduit for understanding the end user?s requirements. Document and implement procedures required for effective contract implementation and ongoing management. Engage customer to ensure maximum penetration within accounts, delivering new business opportunities in line with XGS requirements Develop and refine business case requirement Engage at Business Level and end user level to capture new business opportunities * Technical appreciation of printing solutions& associated technology * PC/Internet literate * Sales oriented * People/Tea, Mgt experience * Good working knowledge of Xerox Culture, inc. TDC / XMM Education * Educated to GCSE level or equivalent Skills / Abilities * Demonstrate Technical appreciation of network printing inc. topologies, architectures, protocols, connectivity issues and associated applications * Analytical appreciation of work flow processes * Influencing / negotiating / delegation skills * Excellent interpersonal skills * Coaching / training skills * Ability to work under pressure, against tight timescales * Management across organisations, through all levels of hierarchy, recognising and deploying peoples skills to achieve a given objective * Strong numerous / literacy skills * PC skills inc. all standard MS packages and MS Project * Articulate with the ability to convey both strategic and practical messages, often to large audience in presentation or 121 format * Analytical, in highly emotive situations, developing a cohesive cost effective solution, sensitive to user demands * Time management * Manage 3rd party co-ordination to complete schedule in given timescales/budgets * Process re-engineering and simplification Job: Information Technology2012-03-30 19:21:54United KingdomXeroxNone11017899NoneLondon, GBR27523261http://xerox.jobs/xml/27523261/jobGBRLondonTitle: AlarmPoint Integrator Location: United Kingdom-Greater London-London Provide a 2nd/ 3rdline support function for Xerox and Customers solution design and its technical requirements by ensuring timely and effective resolve of software/hardware issues with output devices and provide recommendations for improvement and configuration to the Managed Print environment. You will act as enablers, in achieving a measurable service as per the individual account contract commitments, within the managed service contracts, as directed by the Xerox Global Services- Managed Services Technical Architect Team Leader. Key Responsibilities * Provide technical architectural support for design and technical delivery service for contract life, from proof of concept to live deployment / service delivery acceptance for all software or hardware solution components, including current and future innovations for service improvements * Provide a technical work stream escalation point for any customer or Xerox related service level impacting incident or problem, by managing the escalation to a successful conclusion, under direction with the XGS Managed Services Technical Architect Team Leader. * Provide support to the technical team leader to achieve the smooth implementation of new or amended services within the managed services contracts by:- * Provide technical support in each of the end to end solution components and infrastructure items, understanding alternative packages and able to recommend the correct tool for the proposal, i.e. Xerox verses third party comparison * Engage and assist other work streams, as required * Provide a support role during the testing and rollout of the technical solution within the guidelines of the contracted service. * Assist in the design and implement the infrastructure, enablers and tools to produce the Management Information and Billing reports * Produce supporting documentation required as part of the Managed Service contract. * Experienced and proven 2nd / 3rd line support in a service driven industry * Knowledge of Windows clients and Windows printing services * Experience of troubleshooting application related issues in a complex network environment ? good TCP/IP knowledge * Experience of working in a test bed environment reported problem replication, investigation of vulnerabilities, hardware and software maintenance * Use of VMWare (Virtualised test environments) * Ability to and experience of creating and follow technical configuration and build instructions * Good time management - proof of being able to manage their workloads and work remotely. * Some experience of the below is also desirable: * Understanding of print server installation and management * Installation and configuration of server technologies such as MS Windows Server 2003, 2008 etc * MS Print drivers installation and configuration * Thin Client and direct IP Printing * Experienced creating detailed technical documentation * Understanding of ITIL / Configuration Management. Job: Information Technology2012-03-30 19:21:46United KingdomXeroxNone12003518NoneLondon, GBR27523248http://xerox.jobs/xml/27523248/jobUSANoneTitle: SSE-GC Location: United States Job Purpose: The SSE-GC is a sales rep and subject matter expert responsible for selling the entire solution portfolio, application development, customer retention, territory penetration and volume and revenue growth in customer and non-customer Graphic Communications accounts. Key Accountabilities: • Communicate Xerox strategies and direction to key customer decision makers. • Responsible for prospect development, sales calls, product demonstrations, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Position Xerox solutions to demonstrate how they contribute to improvement in customers’ key business/financial measures. • Develop value propositions that address the business impact Xerox could have on key Graphic Communications business concerns, issues and initiatives. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of products and services. • Aggressively pursue competitive accounts and effectively differentiate Xerox solutions/services from competitors. • BS/BA degree in business and/or technology, or equivalent experience. • Between 3 – 5 years of successful solutions selling experience; color/graphic arts experience preferred. • Knowledge of workflow, industry color and monochrome applications, product positioning and competitive product strategies. • Knowledge of graphic communications arts pre-press environments. • Credible knowledge of systems and technologies important to the sale and implementation of Xerox solutions and services offerings. • Ability to influence, negotiate and gain commitment at all organizational levels. • Proven ability to manage the lifecycle of multiple complex sales cycles. • Proven consultative sales and account management experience; system selling experience preferred. • Willingness to take risks, try new approaches and question traditional assumptions. • Ability to optimize the balance of time spent on critical, customer-facing activities versus administrative activities that decrease sales productivity. • Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). • Ability to read and interpret financial statements, annual reports, and other financial documents. • Proficiency in using the internet for research. • Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales and Marketing / Creative Services2012-03-29 22:52:33United StatesXeroxNone12009667NoneVirtual, USA27498014http://xerox.jobs/xml/27498014/jobUSAAlbanyTitle: Technical Analyst Location: United States-New York-Albany Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. As a part of the Xerox Global Services organization, Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. * Required Skills * Comfortable working in a Linux environment as well as Windows (<3 yrs) * Experience in Programming with Perl, PHP, .NET or comparable Object Oriented language(s). (<3 yrs) * Experience in query based databases: SQL, SQLplus, Oracle SQL, mySQL, MS Access (<3 yrs) * Requirements * Strong background in key technologies, including client/server environments, network technologies, databases and web-based technologies * Flexibility and adaptability to adjust to a rapidly growing, dynamic environment * A strong client service focus * Excellent analysis skills * Excellent organizational skills * Outstanding follow through and customer service * Sound oral and written communications skills; ability to interact with management and co-workers * Strong work ethic – 2ndand 3rdShift positions available. Weekend hours will be required * Basic understanding of programming and design (See required skills) * Ability to adhere to strict deadlines * Education * BS Computer Science (Equivalent experience will be considered) Job: Professional Services / Project Management2012-03-29 22:52:25United StatesXeroxNew York12009522NYAlbany, NY27498006http://xerox.jobs/xml/27498006/jobUSAPhiladelphiaTitle: Service & Solutions Executive (SSE - US) Location: United States-Pennsylvania-Philadelphia Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-03-28 19:59:14United StatesXeroxPennsylvania12009567PAPhiladelphia, PA27460691http://xerox.jobs/xml/27460691/jobUSAAlbanyTitle: Quality Assurance Analyst Location: United States-New York-Albany The Analyst reports to the Quality Assurance Manager but performs most work in consultation with the Preloading team. The position has primary responsibility for ensuring that no client data is lost during transference from media to the XLS work environment, nor during hand-offs between XLS teams. This requires developing methods of inspection and accountability for all incoming media as well as generating new procedures for QA to utilize at later points of the pipeline. Since XLS has many customers and processes high volumes, the job requires a focus on technical know-how, efficiency, hard work and managing many priorities simultaneously. Duties · Assume primary responsibility for Data Integrity in early pipeline · Perform or delegate Media QA on all incoming deliveries · Actively prioritize incoming deliveries by risk level · Communicate with QA and Preloading Managers to ensure backlogs do not occur · Generate feedback to QA team regarding new procedure development and execution · Generate feedback to Operations Architects regarding new tool development · Work with other departments to resolve issues associated with specific jobs · Provides thorough documentation of special projects · Coordinate with other Analysts and Managers to stay informed of new developments in our work load and architecture · Adhere to XLS operational guidelines and processes, to ensure work is done consistently Requirements · BS Computer Science or related experience · Understanding of Linux/Windows · Strong communication skills and active listening skills · Strong team work ethic – willing to jump in to assist others and willing to put in extra hours to meet critical deadlines · Accountability, ownership and commitment to quality and deadlines · An independent worker who will take the initiative to ensure goals are met · Ability to work under pressure with changing objectives and deadlines · Proven analytical skills and independent thinking · Proven exceptional judgment · Highly reliable and organized with strong attention to detail · Ability to learn quickly – and a willingness to put in extra effort to do so Job: Professional Services / Project Management2012-03-28 19:58:52United StatesXeroxNew York12009885NYAlbany, NY27460674http://xerox.jobs/xml/27460674/jobGBRBelfastTitle: Print Specialist Location: United Kingdom-Belfast-BelfastJob Purpose: To assist in the smooth operation of an XBS site, primarily focused on Centralised Print and some ad-hoc Fleet Management, Helpdesk, Network Support, Mailroom Operations and DocuCare services to meet customer specifications. To support the provision of a suite of on site services to the Customer Base as required. Key Accountabilities: •Demonstrate a full knowledge of the range of services provided by Xerox Business Services. •Provide to Customers the range of contracted services to include Fleet Management, DocuCare, Centralised Document Production, Scanning services, Mailroom Operations etc. Provide additional services in line with account base growth. •Facilitate the resolution of network related problems on Xerox devices through the engagement of Customer Helpdesk personnel or Xerox Analyst personnel as appropriate. •Co-ordinate & manage the engagement of Customer Service Technicians where required. Carry out a call close procedure managing Customer Service response times. •Receive telephone calls reporting faults and log electronically all relevant details. •Replenish consumables and perform key operator maintenance of Xerox equipment. •Liaise with customers and provide support in relation to the utilisation of Xerox equipment and XBS services. Act as a centre of competence in relation to equipment, providing adhoc training to the Customer as required. •Support the growth of the XBS operation on site in order to identify opportunities and highlight to the relevant Account or Operations Manager. •Support the site through involvement in account reviews, compiling data on performance against key performance levels. •Undertake support tasks as seen appropriate by the manager, for example holiday management, stock takes, and other initiatives. •Occasional travel to other locations throughout Ireland on an as required basis in order to support the XBS Operation (eg. Co Cork, Belfast etc). •Participate in revenue generating/marketing initiatives. •Participate in team meetings and work as a member of a team. •Full, clean driving license. •A successful one years proven track record gained within a reprographics/service/customer contact environment. •Excellent PC Skills (Excel, Word, Powerpoint etc). •Excellent IT Skills & Network awareness. •Excellent Technical Ability •Familiar with Xerox or other compatible equipment/services. •Qualified to Leaving Certificate / GCSE level standard or equivalent. •Experience of operating reprographics/finishing equipment/mailroom. •Effective listening skills. •Flexible and able to cope under pressure. •Ability to work on own initiative. •Ability to analyse relevant information to make quality decisions. •Demonstrate an appropriate level of emotional control and resilience •Apple Mac knowledge is an advantage Job: Operations Management2012-03-27 19:01:05United KingdomXeroxNone12006023NoneBelfast, GBR27419863http://xerox.jobs/xml/27419863/jobUSANoneTitle: Service Technician - Sheridan/Gillette, WY Location: United States-Wyoming Purpose: •Accountable for providing service to Xerox customers based on assigned equipment & geographic location. Scope: •Individual Contributor. Interfaces both internally within functional area (services), local and regional sales partners, and external customers in providing service that delights our customers. Primary Responsibilities: •Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance. •Manage call activity; perform call close administrative requirements. •Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required. •Adhere to proper escalation procedures to resolve customer issues. •Provide customer training on assigned products in accordance with current field procedures. •Responsible for assigned company assets (i.e. parts, tools, communication and computing devices, vehicles) •Responsible for supportive participation in team functions and adherence to agreed upon practices and procedures developed by the Team. •Drive a motor vehicle •Primary focal point for service reps with customer and technical problem escalations. Assists and backs up Specialist as required. •Takes ownership for and resolves difficult or vulnerable customer situations using advanced customer relations skills. Candidate Education: Minimum - High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred - Associate Technical Degree / College Diploma / A Levels Professional Certifications: Preferred - COMPTIA A /N Candidate Background: Skills, Knowledge & Ability: Minimum requirements: 3 plus years of experience as a Customer Service Engineer, Experienced with networked devices basic computer / network knowledge or equivalent competency. MS Office experience. Valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks). Facilitator skills training. Job: Technical Customer Services & Support2012-03-26 20:30:52United StatesXeroxNone12009534NoneVirtual, USA27397863http://xerox.jobs/xml/27397863/jobUSALewisvilleTitle: Master Black Belt (MBB) USCBO Location: United States-TX-Lewisville Job Summary The USCBO Organization manages Xerox Corporation’s customer administration including order origination, billing, inquiry and collections. The Lean Six Sigma Master Black Belt supporting the USCBO operations in Lewisville, TX will manage and execute high impact projects using appropriate LSS tools and methodologies to drive improvements and deliver benefits to the organization. They will work with the Centers of Excellence (COE) Leadership to develop COE Strategic plans, tactical plans and project initiatives to align with the long term strategy. * Develop and deliver project presentations to all levels of management. * Coach and mentor Black Belts, Green Belts and team members in the understanding and application of LSS process improvement tools and methodologies. * Support process owners to clearly link project metrics to strategic and operational objectives using LSS principles. * Apply Lean Six Sigma methodologies to develop business solutions and lead teams through successful implementation and sustained performance. Essential Functions: Work with COE Leadership to develop Strategic and Tactical Plans. Lead and influence high impact projects. * Deliver significant business impact. * Mentor team members to increase their competency in quality methods and tools. * Successfully complete all project phases and achieve savings targets across broad business disciplines. * Coach and mentor Black Belts and Green Belts. * Facilitate organization and cross-organization knowledge sharing. * Validate and scope improvement projects, link customer requirements and business processes to the effort and construct an effective team to complete the project. * Evaluate solutions and develop implementation plans. * Develop rigorous control plans to ensure improvements are sustained on a long term basis. * Work with minimal supervision while gaining new skills and demonstrating competency in applying Lean Six Sigma tools and concepts to prepare for next role. * Lean Six Sigma Certified Black Belt required. Lean Six Sigma Certified Master Black Belt desired. * Bachelor's / Master's degree in a quantitative discipline and 5 years in business functions * This individual needs to be highly talented with the potential for promotion into a position of significant leadership. * Able to influence and drive change. * Lead and work cross-functionally on both a team and individual basis. * Coach and develop team members. * Ability to communicate effectively through many different channels. * Demonstrated ability to speak to and work with all audiences throughout the organization, understanding the various needs of audience members and tailoring the message to address their concerns. * Strong written communication skills. * Effective prioritization skills for maximum returns (financial acumen). * Demonstrated consistent level of high performance. * Analytical and process driven. * Proven leadership and Project Management skills. * Advance skills in computer literacy: Microsoft Office (Outlook, Word, Excel, PowerPoint fluency required, Access a plus). * Management experience preferred. * Proven analytical/ business modeling skills. * Must be able to multi task and handle large workloads. * Must be able to travel up to 10% of the time Job: Customer Support & Administration2012-03-26 20:30:30United StatesXeroxTexas12009516TXLewisville, TX27397830http://xerox.jobs/xml/27397830/jobUSATempeTitle: eDiscovery Client Services Analyst Location: United States-Arizona-Tempe Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. Position Overview: The Client Services Associate is the right hand to the Client Manager. As a direct support, Client Manager Associates are professionals with a working knowledge of how XLS service offerings fit into a legal and discovery framework. They have an aptitude and skill for technology-based and logic-based work. They are accountable for all work assignments and work product; they work effectively in a team environment; they are capable of handling a heavy, dynamic and expanding case load; and the emergency situations. The Client Services Associate will provide tasks as directed but not limited to the Task List on Exhibit A. General Role: ·Assume responsibility for quality and timeliness of all tasks delegated by Client Managers. The list will include but will not be limited to Task List. · Participate in internal communications on standard processes and reporting. ·Participate in meetings and on conference calls regarding current projects, updates and projections; lead as directed by Sr. Client Manager. ·Troubleshoot application and data issues and direct to the appropriate XLS contacts. ·Complete standard tasks with limited instruction and supervision. ·Understand and mitigate risk. ·Escalate high risk, complex or problematic issues to Manager. ·Manage complex projects and work requests with consistent accuracy and completeness. ·Work collaboratively and productively with members of XLS to troubleshoot and resolve issues. Requirements: * Possess Bachelors Degree. * Strong aptitude for Technology. * Possess understanding of eDiscovery processes and industry; litigation support experience or exposure. * Possess strong technical grasp of technology tools and platform intricacies. * Demonstrate excellent oral and written communication skills. * Proven self-direction. * Pro-active by nature. * Capable of multi matter management and multi tasking. * Proven time management skills. * Able to work independently and as part of a team * Able to think logically and provide creative solutions to complex problems * Translate technical language and terms to non-technical client base * Collaborative. * Flexible in work hours and availability. Job: Client Relationship Management / Service Delivery2012-03-23 18:34:33United StatesXeroxArizona12009346AZTempe, AZ27351334http://xerox.jobs/xml/27351334/jobUSANoneTitle: Business Development Executive (Sales) Location: United States Job Purpose The Business Development Executive (BDE) function is a hunter role responsible for leading managed services sales, and with focus upon growing new revenue opportunities with clients across multiple industries within an assigned marketplace. Key Accountabilities • Deploying a strategy to sell managed services agreements / Global Document Outsourcing (GDO) Solutions to non-Xerox clients. • Fulfilling the role of subject matter expert, presenting the Xerox Services value proposition to executive level decision makers. • Ability to align customer business objectives with the entire Xerox portfolio of offerings. • Developing appropriate solutions using Xerox pricing and contract assembly tools. • Encourage general line sales competency in services and value-added solutions, as well as in the services portfolio. • Ability to foster and maintain cross-functional relationships with management, peers, support personnel, Xerox Services, and clients. • Growing profitable revenue through non-user establishments. • BS / BA degree required; MBA / MS / MA preferred. • Minimum of five years sales experience as a hunter in pursuit of new business development opportunities (solutions and/or consultative selling preferred). • Must have at least five years of experience working directly with healthcare providers (hospitals). A solid working knowledge of IDC-10 and Meaningful Use is required. Must understand how document solutions tie into Electronic Health Records systems and how to sell the entire value proposition. Past experience with CHIME or HIMMS is a plus.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> • C-level presence required. • Excellent written and verbal communications skills. • Conceptual selling and negotiation skills required. • Organized team selling experience preferred. • Customer relationship building / problem-solving skills required. • Strong track record of demonstrated success and quota achievement. • Experience developing business plans and understanding of vertical market industry solutions. • Demonstrates the following leadership qualities: o Business Maturity o Consultative Selling Approach o Customer Focus o Strong Teamwork Skills o Ability to effectively leverage resources. o Personal drive and commitment to the GDO business model; overall drive for positive business results. Job: Sales and Marketing / Creative Services2012-03-23 18:34:23United StatesXeroxNone12009365NoneVirtual, USA27351318http://xerox.jobs/xml/27351318/jobUSAWebsterTitle: Senior Oracle/IT Engineer Location: United States-New York-Webster Xerox is seeking candidates for fill a Senior IT Engineer position on the Western Hemisphere Information Management (WHIM) team. WHIM’s mission is to keep current Information Management (IM) systems running, develop IM strategies & systems to enable business objectives, improve cost effectiveness of IM services, and support effective deployment & adoption of IM solutions.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> The Senior IT Engineer is responsible for Managing the group and participate in the Engineering activities which consist of being responsible for setting and controlling the system (hardware, software, telecommunications, and/or information) design and test standards and practices to assure proper operation and performance of the system. Additional functions include: * Designing and delivering new systems and enhancements, including non-functional requirements, to existing systems to meet business objectives in a manner that balances risk with performance and cost; and is consistent with established XIM strategies, architectures, standards, and policies. * Serving as the subject matter expert across one or more technical disciplines within the Oracle Suite of Products, including but not limited to Oracle RDBMS, Service Oriented Architecture, Web Services, BPEL, BAM or other strategic Integration mechanisms. Investigates new technologies from Oracle, the industry, internal Xerox and help establish technology direction / plans working with Platform Architecture; includes strategy plan input * Designing and delivering new systems and enhancements, including non-functional requirements, to existing systems to meet business objectives in a manner that balances risk with performance and cost; and is consistent with established XIM strategies, architectures, standards, and policies. Leads and is accountable for, or is a major contributor to the successful technical delivery of systems and enhancements that balance feature/functionality, development cost, schedule, risk, supportability, operations and total cost of ownership * Assuring the interoperability of system components with other systems where required. * Describing the technical requirements to and inspects the delivered results from internal and third-party providers of IT products and services to assure that they meet business and technical objectives. * Responsible for the non-functional (e.g. performance scalability, availability, reliability etc.) system test strategy and reviews and oversees test activities to assure proper operation and performance of the system. * Bachelors Degree in Computer Science, Computer Engineering, Information Systems or related discipline * 10-15 years of relevant experience in developing, deploying and operating major IT systems * Excellent working knowledge of one or more Oracle technologies, FMW, Oracle Portal, Java, Unix, 10g and 11g RDBMS (including Tuning Expertise), 9i/10g, 11g Application Server including SOA Suite and OID. * Understanding of Oracle ERP technology stack and its supporting infrastructure and architecture. * Application Services, 10g Enterprise Manager , Dataguard, RAC, Concurrent Managers/Batch processing. * Knowledge of Service Oriented Architecture, Web Services, BPEL, BAM or other strategic Integration mechanisms. * Knowledge of any of the following is a bonus including Veritas Volume Manager, vxfs, Database Edition, Advanced Cluster- * Understanding of UNIX systems engineering including setup, configuration and System Administration of OS, Storage, Tape and network and shell scripting * Understands networking conceptually at WAN, CAN, LAN and SAN levels with Cisco Content Services Switching (Layer 3) experience a bonus<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Management and leadership skills appropriate for scope of responsibility. * Understands, explains and presents complex technical ideas to both technical and non-technical audiences in a persuasive and convincing manner. * Is able to understand and communicate the potential impact of current and some emerging technologies on organizations and individuals and can analyze the risks of using or not using such technologies. * Has a broad and deep knowledge coupled with equivalent knowledge of the activities of those businesses and other organizations that use and exploit information systems. * Takes initiative to keep own and skills up to date and to maintain awareness of and, in own area(s) of expertise. * Moderate project management and team leadership experience * Broad and in-depth technical knowledge and understanding of major technology areas, platforms, development processes and system lifecycles. Working knowledge of Engineering methodologies including Requirements, Design, Test Planning (Unit, Systems, Volume, Stress), QA, Deployment, Operational, and Disaster Recovery Engineering Job: Information Management2012-03-23 18:34:01United StatesXeroxNew York11017322NYWebster, NY27351284http://xerox.jobs/xml/27351284/jobUSANoneTitle: Sales Intern Location: United States Purpose: • As a Sales Intern at Xerox, you can expect both a rewarding and stimulating experience in a field operations environment. • This position will provide college students with practical sales experience and help to prepare them for a professional Sales career. Internships are an excellent way for Xerox sales management and HR to assess talent for future entry-level Sales hiring opportunities. • The role holder can expect to participate on various teams and projects within a field sales team. Scope: • Individual contributor who works under direction of a manager. Assignments will be provided to enhance the business experience base of the role holder. • The role supports/coordinates sales activities within a team and manages small projects. Primary Responsibilities: • The Sales Intern will learn to develop expertise in key areas including customer service and satisfaction, collecting and distilling data, and assisting with product and business strategies. • The position will also be responsible for assisting with planning, goal setting, qualifying leads, and achieving activity targets by working closely with a Sales Manager and his team. • Additional activities would also include, but not be limited to, preparation of sales proposals, data analysis, and participating in customer-focused events. • The role will also allow for exposure Fortune 1000 Accounts and major industries targeted for Xerox solutions, including Graphic Arts, Financial Services, Manufacturing, and/or Public Sector entities. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree or enrolled in collegiate program to attain Preferred Master's Degree or enrolled in collegiate program to attain Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Students currently enrolled in an accredited Bachelor or Master degree program. Minimum 3.00 GPA required (on a 4.00 scale). Financial analysis experience preferred. Proficient with MS Office (Word, Excel, PowerPoint, and Access). Excellent communication skills (written and verbal). Demonstrated leadership capabilities and ability to collaborate within a team environment. Ability to work in the United States on a permanent basis Job: Sales2012-03-23 01:09:47United StatesXeroxNone12007801NoneVirtual, USA27334826http://xerox.jobs/xml/27334826/jobUSAAlbanyTitle: eDiscovery Client Services Analyst Location: United States-New York-Albany Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. Position Overview: The Client Services Associate is the right hand to the Client Manager. As a direct support, Client Manager Associates are professionals with a working knowledge of how XLS service offerings fit into a legal and discovery framework. They have an aptitude and skill for technology-based and logic-based work. They are accountable for all work assignments and work product; they work effectively in a team environment; they are capable of handling a heavy, dynamic and expanding case load; and the emergency situations. The Client Services Associate will provide tasks as directed but not limited to the Task List on Exhibit A. General Role: ·Assume responsibility for quality and timeliness of all tasks delegated by Client Managers. The list will include but will not be limited to Task List. · Participate in internal communications on standard processes and reporting. ·Participate in meetings and on conference calls regarding current projects, updates and projections; lead as directed by Sr. Client Manager. ·Troubleshoot application and data issues and direct to the appropriate XLS contacts. ·Complete standard tasks with limited instruction and supervision. ·Understand and mitigate risk. ·Escalate high risk, complex or problematic issues to Manager. ·Manage complex projects and work requests with consistent accuracy and completeness. ·Work collaboratively and productively with members of XLS to troubleshoot and resolve issues. Requirements: * Possess Bachelors Degree. * Strong aptitude for Technology. * Possess understanding of eDiscovery processes and industry; litigation support experience or exposure. * Possess strong technical grasp of technology tools and platform intricacies. * Demonstrate excellent oral and written communication skills. * Proven self-direction. * Pro-active by nature. * Capable of multi matter management and multi tasking. * Proven time management skills. * Able to work independently and as part of a team * Able to think logically and provide creative solutions to complex problems * Translate technical language and terms to non-technical client base * Collaborative. * Flexible in work hours and availability. Job: Client Relationship Management / Service Delivery2012-03-23 01:09:14United StatesXeroxNew York12007102NYAlbany, NY27334799http://xerox.jobs/xml/27334799/jobUSALewisvilleTitle: Director of Customer Service - Inquiry Location: United States-TX-Lewisville Summary Responsible for driving the business strategy and leadership. Drive performance to achieve key business objectives. Partner with all areas of the business to enhance the operational efficiency. Ensure effective utilization of the systems and high-quality process performance. * Responsible for managing the operational performance of the Inquiry Center of Excellence (COE) organization including development of performance metrics for all levels. * Development, implementation & execution of strategies & tactics to achieve goals. * Directly manage 1-3 Operations Managers and an organization of 100 exempt and non-exempt employees * Create a culture of continuous process improvement through use of Lean Six Sigma (LSS) quality processes. * Build an organization of accountable, customer focused, energized and highly skilled individuals that demonstrate ownership of problems through full and complete resolution. * Share and pursue best practices with other Center Leaders. * Collaborate with and provide support to Xerox Sales and other Operations within and outside of Customer Business Operations to solve business and customer problems. * Work with business leaders and other functions to identify and prioritize initiatives for the Annual Operating Plan and act as the main stakeholder for projects that impact the business. * Technical implementation using Siebel CRM to drive results * Customer centric and strategic focus on prevention * Establish rigorous process for review and presentation to drive results and improvement * Bachelors Degree * Superior leadership skills, with the ability to motivate teams to meet aggressive goals. * Experience leading large, fast-paced organizations with a wide variety of stakeholders. * Knowledge and experience with Siebel CRM to drive implementation efforts and results * Demonstrated analytical, problem solving and negotiation skills * Able to manage constantly changing business and operational priorities and meet established deadlines * Able to effectively interact and communicate with value chain partners * Proficient in Microsoft Office Suite to include Word, PowerPoint, Excel, and Outlook. * Knowledge of Xerox legacy systems and their use of customer information desirable * LSS Green Belt required, BB desired * Occasional travel may be required Job: Customer Support & Administration2012-03-23 01:08:59United StatesXeroxTexas12008924TXLewisville, TX27334790http://xerox.jobs/xml/27334790/jobUSALewisvilleTitle: FP&A Analyst Location: United States-TX-Lewisville Purpose: • Provides FP&A leadership to various business units within Xerox US Customer Business Operations. Responsibilities include leading financial planning and forecasting activities, identifying and driving cost reduction / productivity initiatives, and providing reporting and analysis on financial activity. Scope: • Individual contributor. Interfaces frequently within functional area as well as with management in the area supported. May interface with vendors as required. Primary Responsibilities: • Prepare and lead annual financial planning activities • Prepare monthly /quarterly forecasts, reporting and variance analysis • Prepare and perform journal entries and account reconciliations • Support monthly close • Perform ad hoc financial analysis as required • Provide Financial Planning & Analysis support Candidate Education: Minimum Bachelor's Degree in accounting, finance or business preferred Minimum requirements: 2 years Accounting / Finance experience; Activity Based Costing experience desirable Knowledge of financial systems - Essbase and Oracle Advanced knowledge of Microsoft Excel MS Access desirable Good communication and organizational skills Proven analytical skills with high degree of attention to accuracy and detail Job: Customer Support & Administration2012-03-23 01:08:59United StatesXeroxTexas12009198TXLewisville, TX27334791http://xerox.jobs/xml/27334791/jobGBRNoneTitle: Inventory Account Manager Location: United Kingdom Yorkshire area / Cheadle or Bristol (Other locations can be considered) Job Purpose Work with the Client, ONEModel partners and 3rdparty suppliers to ensure that products are procured, printed and delivered to warehouse or client premises to meet, and where practical, exceed Client SLA and KPI’s To analyse stock reports, make recommendations against re-order points, obsolescence and related inventory functions Key Accountabilities * Work with the Inventory team to develop the purchase plan to ensure Client service levels are maintained, out of stocks minimised and over stocking avoided. * Progress these purchase orders and manage the suppliers to ensure that the purchase order delivery dates are met. * Identify potential supply chain issues, taking corrective action as appropriate including rescheduling, expediting, deferring and/or cancelling * Identify potential stock shortages and prioritise orders and deliveries with suppliers to prevent an out of stock situation. * Be involved with new product introductions, product reviews, supplier transitions, implementation of print on demand and kitting projects as required. * Develop effective working relationships with designated sponsors to ensure appropriate Customer purchase orders are raised to meet the agreed stock levels Candidate Requirements ESSENTIAL * Experience in preparing inventory plans for multiple product categories. * Previous Account Management experience at all client levels * Experience in building and maintaining good working relationships across diverse stakeholders and be able to achieve consensus * Experience working with inventory management toolsets DESIRABLE Experience of logistics in one or all of the following Silos of Service: * Print products * Experience of print estimating, planning or procurement in a print environment * Knowledge of FSA requirements relating to print products * Experience of working with Financial Services organisations * Experience of working with and managing strategic suppliers and 3rdparty contractors Job: Client Relationship Management / Service Delivery2012-03-22 01:17:15United KingdomXeroxNone11017611NoneVirtual, GBR27313483http://xerox.jobs/xml/27313483/jobUSAMilwaukeeTitle: Service & Solutions Executive (SSE - US) Location: United States-Wisconsin-Milwaukee Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-03-20 00:18:37United StatesXeroxWisconsin12005478WIMilwaukee, WI27255722http://xerox.jobs/xml/27255722/jobUSAPhoenixTitle: Production Color Solutions Executive -iGen Tiger (PCSE) Location: United States-Arizona-Phoenix Job Purpose: The PCSE supports development and execution of account strategies and achievement of sales quota for iGen3/4 solutions. The PCSE is a sales specialist and subject matter expert responsible for Xerox iGen3/4 application development, customer retention, territory penetration and volume growth in customer and non-customer Graphic Communications accounts. Key Accountabilities: • Communicate Xerox strategies and direction to key customer decision makers. • Develop value propositions that address the business impact iGen3/4 solutions could have on key Graphic Communications and in-plant operation business concerns, issues and initiatives. • Drive Support iGen3/4 prospect development, sales calls, product demonstrations, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Coordinate iGen3/4 focused customer events. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of iGen hardware and software solutions. • Aggressively pursue competitive accounts and effectively differentiate Xerox solutions/services from competitors. • BS/BA degree in business and/or technology, or equivalent experience. • Minimum five years successful networked digital color production selling experience or equivalent industry related selling experience • Ability to demonstrate advanced features of color servers and digital color presses and communicate their benefits in an existing customer environment. • Knowledge of document management systems design and deployment. • Process color and digital pre-press experience that includes knowledge of LANs, client environments, operating systems, PDLs, print enablers, graphic arts and desktop publishing applications. • Ability to analyze existing document workflow and suggest solutions to enhance profitability and productivity. • Knowledge of color markets, product positioning and competition. • Experience with all aspects of a Commercial Printer’s business process (Sales, Estimating, CRM, Scheduling, File Transfer, Image Acquisition, Proofing, Printing, Finishing, Packaging, and Distribution as well as In-Plant experience and knowledge. • Knowledge of variable information printing (file conversions, common databases, data mining, commercial document creation applications, data driven objects as well as line driven data) desirable. • E-business experience a plus. • Proven ability to manage the lifecycle of multiple complex sales cycles. • Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). • Ability to read and interpret financial statements, annual reports, and other financial documents. • Proficiency in using the internet for research. • Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales2012-03-20 00:18:31United StatesXeroxArizona12007593AZPhoenix, AZ27255719http://xerox.jobs/xml/27255719/jobUSANashvilleTitle: Service & Solutions Executive (SSE - US) Location: United States-Tennessee-Nashville Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-03-20 00:18:27United StatesXeroxTennessee12006798TNNashville, TN27255716http://xerox.jobs/xml/27255716/jobUSAHarrisburgTitle: Managed Print Solutions Executive (MPSE) Location: United States-Pennsylvania-Harrisburg Purpose of Role: Provide Regional coverage and expertise for Xerox Print Services (XPS), with primary ownership for the Assessment and Design phases of the XPS sales cycle. Scope of Role: Specialist role with regional coverage focusing on direct US Customer Operations (USCO) and open coverage accounts / territories. Strong focus on driving non-Xerox services revenue. Responsibilities: * Take the lead in providing expertise and support during the Assessment and Design phases of an XPS sales cycle. * Articulate the dynamics of the current Managed Print Services market and what is driving businesses/partners to move towards the MPS model (both internally and to clients). * Researches current technology and offering trends in the office device/software, MPS marketplace. * Use Xerox Print Services working processes and tools to Assess, Design, Implement and Manage [ADIM] an XPS solution. * Coach and support SSE in XPS prospect selection and initial development based on key defined selection criteria to address the sweet spot” of XPS marketplace. * Use the appropriate tools to Assess the customer environment, e.g. XDA * Use the appropriate tools to Design an XPS solution, including floor mapping. * Describe the components of the Xerox Print Services (XPS) offering in terms of industry standard definitions and expectations, and provide proof sources demonstrating our leadership in MPS. * Develop and articulate compelling value propositions describing the customer benefits by role (i.e. Finance, IT) of the XPS solution in terms of consistency and control, improved services, managing costs and managing compliance. * Position Xerox effectively against competitive offerings (e.g. HP, Ricoh / IKON, Canon, Lexmark, Konica-Minolta and local dealer offerings) and how these do or do not address the market. * Develop working relationships with key players (Client Asset Manager & team) and the various applications that will be used in the Implementation and Manage phases of the XPS sales cycle, as well as the documents and reports each player is responsible for maintaining. * Explain price plans and services. * Create compelling before and after TCO comparisons to help demonstrate XPS value. * Take the lead in presenting proposed XPS solution to customers. * 3 years successful selling experience or Bachelors Degree or equivalent experience (Marketing preferred). * Hunter” mentality – self-motivated and driven. * Proven executive level selling skills. * Demonstrated project / program management. * Demonstrated effectiveness in applying appropriate sales and account management processes and tools. * Demonstrates effective negotiation skills. * Proactively identifies and solves problems. * Works with account teams to monitor and ensure customer satisfaction. * Excellent written and oral communication skills. Job: Sales and Marketing / Creative Services2012-03-20 00:18:15United StatesXeroxPennsylvania12008638PAHarrisburg, PA27255706http://xerox.jobs/xml/27255706/jobUSAWindsorTitle: Solution Sales Executive (SSE) Location: United States-Connecticut-Windsor Purpose: • The SSE has the responsibility for selling Xerox technology and services into major accounts. • Results are achieved by meeting business development objectives, revenue targets, and expanding the Xerox value proposition to the customer. • KPI: Increased penetration of Competitive Accounts, increased penetration of New Business, achievement of sales targets, demonstration of Leadership Behaviors, 100% Product Line Participation, achieve XFD penetration rate; zero cancellations Scope: • Manages long-term client relationships and has direct contact on a continuing basis with all levels of the client. Primary Responsibilities: • Manage existing base of Xerox Accounts to maximize and grow revenue opportunities • Maintain and further develop existing customer relationships and create new customer relationships, through regular contact and communication • Developing new business through cold-calling and prospecting on a continual basis within the dedicated territory or with established accounts. • At a minimum achieve monthly, quarterly and annual sales targets • At a minimum achieve daily/monthly activity targets (4/80 face to face calls per day/month) • Completion of Key Product Outlook and Master Prospect List ownership for assinged territory. Develop and present Quarterly Business Plan Review to management. • Develop and monitor the achievement of the overall sales account strategy and plan. • Coordinate efforts with internal stakeholders (including Marketing, Customer Service, R&D, Finance, and Executive Leadership) in order to: ? - ensure customer deliveries ? - identify market and customer trends and monitor competitor activity ? - engage pre- and post-sales and ongoing technical support ? - provide information on customer feedback and make joint recommendations on product quality issues Candidate Education: Minimum Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Demonstrated business to business sales experience demonstrating consistent over plan results. In depth knowledge of Xerox and partner solution offerings to identify and recommend potential solutions to meet customer needs. In depth knowledge of competitor products, solution offerings and market in which Xerox competes to ensure the successful positioning of Xerox offerings Able to identify and develop effective relationships with key, strategic decision-makers in order to develop and further selling opportunities Demonstrated ability to work collaboratively and cross functionally to support the sales process Demonstrated proficiency in conducting client current state studies; business proposal writing skills and presentation to senior management levels Job: Sales and Marketing / Creative Services2012-03-20 00:17:53United StatesXeroxConnecticut12008709CTWindsor, CT27255697http://xerox.jobs/xml/27255697/jobUSAPittsburghTitle: Managed Print Solutions Executive (MPSE) Location: United States-Pennsylvania-Pittsburgh Purpose of Role: Provide Regional coverage and expertise for Xerox Print Services (XPS), with primary ownership for the Assessment and Design phases of the XPS sales cycle. Scope of Role: Specialist role with regional coverage focusing on direct US Customer Operations (USCO) and open coverage accounts / territories. Strong focus on driving non-Xerox services revenue. Responsibilities: * Take the lead in providing expertise and support during the Assessment and Design phases of an XPS sales cycle. * Articulate the dynamics of the current Managed Print Services market and what is driving businesses/partners to move towards the MPS model (both internally and to clients). * Researches current technology and offering trends in the office device/software, MPS marketplace. * Use Xerox Print Services working processes and tools to Assess, Design, Implement and Manage [ADIM] an XPS solution. * Coach and support SSE in XPS prospect selection and initial development based on key defined selection criteria to address the sweet spot” of XPS marketplace. * Use the appropriate tools to Assess the customer environment, e.g. XDA * Use the appropriate tools to Design an XPS solution, including floor mapping. * Describe the components of the Xerox Print Services (XPS) offering in terms of industry standard definitions and expectations, and provide proof sources demonstrating our leadership in MPS. * Develop and articulate compelling value propositions describing the customer benefits by role (i.e. Finance, IT) of the XPS solution in terms of consistency and control, improved services, managing costs and managing compliance. * Position Xerox effectively against competitive offerings (e.g. HP, Ricoh / IKON, Canon, Lexmark, Konica-Minolta and local dealer offerings) and how these do or do not address the market. * Develop working relationships with key players (Client Asset Manager & team) and the various applications that will be used in the Implementation and Manage phases of the XPS sales cycle, as well as the documents and reports each player is responsible for maintaining. * Explain price plans and services. * Create compelling before and after TCO comparisons to help demonstrate XPS value. * Take the lead in presenting proposed XPS solution to customers. * 3 years successful selling experience or Bachelors Degree or equivalent experience (Marketing preferred). * Hunter” mentality – self-motivated and driven. * Proven executive level selling skills. * Demonstrated project / program management. * Demonstrated effectiveness in applying appropriate sales and account management processes and tools. * Demonstrates effective negotiation skills. * Proactively identifies and solves problems. * Works with account teams to monitor and ensure customer satisfaction. * Excellent written and oral communication skills. Job: Sales and Marketing / Creative Services2012-03-16 20:11:17United StatesXeroxPennsylvania12008640PAPittsburgh, PA27210015http://xerox.jobs/xml/27210015/jobUSAAlbanyTitle: Software Developer Location: United States-New York-Albany Title of the position: Software Development Department: Development Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. As a part of the Xerox Global Services organization, Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. Software Developer (Perl) As a member of the Document Processing System (DPS) team, this individual will be responsible for implementing software that is released internally within XLS. This individual will interface with employees in the Development and Operations groups. This individual will also need to interface with others cross-functionally through the company as needed. Responsibilities include gathering requirements, designing, and developing software automation solutions, ensuring similar practices within the team, documenting software implementations, and investigating and solving problems. This individual will also be required to handle support calls on a rotating basis. Daily Responsibilities/Details 1) Understand our customer and their needs 2) Build upon the current DPS solution to better automate Operations’ processes 3) Develop new applications that will automate Operations processes 4) Work with the customer to gather, detail, document, and clarify requirements at the beginning of a new project 5) Design, implement, debug and unit test software for new and existing applications 6) Document design choices and implementation methods before moving on to next task 7) Participate in code reviews 8) Collaborate with software team members, and other cross-functional teams, in order to see projects to completion 9) Be responsive to production problems when on the rotating on-call coverage during off-hours 10) Demonstrate excellent communication skills, which includes active listening and fostering an environment where people are comfortable having an open dialogue 11) Maintain a thorough understanding of the current system 12) Identify new processes that will lead to an improved development lifecycle 13) Exhibit and demonstrate a positive attitude and have the ability to give/receive constructive criticism 14) Perform other related duties as assigned Minimum Requirements 1) Minimum BA/BS Degree in IT, CS, or a related field 2) 4 years of prior experience as a software developer 3) Expertise in Perl 4) Experience in SQL, PL/SQL 5) Experience with working in a Linux/Unix environment 6) Understanding of software development methodologies and sound coding practices Minimum Requirements 1) Minimum BA/BS Degree in IT, CS, or a related field 2) 4 years of prior experience as a software developer 3) Expertise in Perl 4) Experience in SQL, PL/SQL 5) Experience with working in a Linux/Unix environment 6) Understanding of software development methodologies and sound coding practices Job: Professional Services / Project Management2012-03-13 21:19:08United StatesXeroxNew York12007910NYAlbany, NY27111808http://xerox.jobs/xml/27111808/jobUSAAlbanyTitle: QA Testing and Release Analyst Location: United States-New York-Albany Title of the position: QA Tester and Release Analyst Department: Development Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. As a part of the Xerox Global Services organization, Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. Software QA Tester As a member of the Software Quality Assurance Team, you will be responsible for testing and preparing release updates for a web-based documentation management software tool that provides services to litigation firms. This includes the design, development and execution of test strategies to support rapid development within an agile environment. Daily Responsibilities/Details - Interface with the development team to identify defects and develop strategies to most efficiently test new features - Identify defects through systematic testing (following both technical and business specifications), help developers reproduce errors, and ensure that defects are fixed - Perform integration and regression testing to ensure software quality - Document test strategy for each feature in the format of comprehensive Test Plans and Test cases - Report outcomes of testing to appropriate development personnel for corrective action as needed - Troubleshoot problems identified by users Requirements - Bachelor's degree in IT, Computer Science, or a related field - 3 years experience with software quality assurance - Strong technical background - Flexibility and adaptability to adjust to a rapidly growing, dynamic environment - Excellent communications and problem solving skills - Standard work schedule will be 12PM-8PM, Monday through Friday however there must be flexibility to assist in off hours and weekends as needed. Drawing on diversity of a global workforce and offering an equal opportunity to achieve success. EOE M/F/D/V. Candidate Education: Minimum: Bachelor's Degree, relevant subject Professional Certifications: Preferred: Relevant professional qualifications (e.g., PMI or Prince 2) or has aspirations to obtain these Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Experience in successfully delivering projects to required scope, quality, timescale and budget Experience of managing projects in a small to medium outsourced contract environment Project related change management experience Job: Professional Services / Project Management2012-03-12 18:22:51United StatesXeroxNew York12007580NYAlbany, NY27081151http://xerox.jobs/xml/27081151/jobGBRUxbridgeTitle: Print Services Technician/Docucare - London/Birmingham Location: United Kingdom-Greater London-Uxbridge DocuCare Purpose: The role works as part of the service delivery team aligned to one or more customer sites. He/she will have focus on the following: * Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction) * Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin) * Contributing to service transformation and business growth (KPI: Further profitable service revenue) * Scope: The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. Primary Responsibilities: * Ensure quality standards are achieved and customer requirements are met * Responsible for ensuring engineers are requested where required in a timely manner * Replenish consumables * Liaise with Service desk to ensure all calls are completed and closed * Be the face to the customer identifying issues and escalating to a relevant team member * Owner of MAC tagging process * Act as an expert when advising customers on non-standard production requirements Start date will be subject to Security Vetting Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Candidate Education: High School Diploma / (GED) / Secondary School GCSE or equivalent * Experience in customer facing role * Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities * Good communication skills * Health and safety awareness and compliance * Full driving licence is required for some of the roles Job: Client Relationship Management / Service Delivery2012-03-12 18:22:30United KingdomXeroxNone12005025NoneUxbridge, GBR27081140http://xerox.jobs/xml/27081140/jobGBRNoneTitle: Operations Mgr (Print Services) - London Location: United Kingdom Operations Manager The jobholder will be responsible for the management of a team of Docucare staff and the provision of a managed print service to a number of client sites. The role requires team leadership and the ability to plan, delegate and distribute workloads in order to achieve contractual Service Levels, contributing to the regional, and ultimately national, GDO business targets. This role would suit a candidate with significant operational management experience, with a background in IT or print services, customer facing experience and/or a service environment. Key Accountabilities · To plan and control resource allocation to match workload forecast and contractual measures. · Ensure maximum efficiency of all processes, staff and equipment using consistent methodology. · Recruit, train and motivate team to ensure high standards of customer service · Coach, train and counsel team members to achieve prescribed performance standards and assist individual development. · Conduct H&S and risk assessments for each site and document. · Provide problem management support for escalations and ensure root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit · Ensure and monitor processes are in place to pro-actively protect consistent service quality · Ensure customer reactive calls dealt with in a timely manner · Act as an escalation for printing issues, be able to understand infrastructure and troubleshoot and/or escalate to the relevant team · Provide information to reporting team to ensure Xerox Service Manager is updated · Act as point person for BAU device requests, consolidation and rationalisation of current equipment on each site · Professionally manage and support the disengagement of 3rd party equipment as they expire · Contribute to the creation and documentation of processes on customers sites · Manage and organise training on new products & tools for key users · Manage stock levels to ensure achievement of SLA’s · Ensure disposal of all consumables and equipment in line with agreed procedures · Contribute to monthly management information and customer satisfaction reporting · Contribute as a member of team to assist in delivery to contract, account growth and customer satisfaction. Candidate Requirements · Have a proven track record gained within a IT print services/service/customer contact environment. · Be able to demonstrate excellent IT problem solving skills · Have proven operational management skills, the ability to lead and mentor a team · Have the ability to analyse relevant information to make quality decisions. · Be able to articulate issues around managed print services and its network infrastructure · Be able to converse with customers in a professional manner · Have a can do attitude Job: Client Relationship Management / Service Delivery2012-03-12 18:22:14United KingdomXeroxNone12005793NoneVirtual, GBR27081132http://xerox.jobs/xml/27081132/jobUSAMinneapolisTitle: Sales Intern Location: United States-Minnesota-Minneapolis Purpose: • As a Sales Intern at Xerox, you can expect both a rewarding and stimulating experience in a field operations environment. • This position will provide college students with practical sales experience and help to prepare them for a professional Sales career. Internships are an excellent way for Xerox sales management and HR to assess talent for future entry-level Sales hiring opportunities. • The role holder can expect to participate on various teams and projects within a field sales team. Scope: • Individual contributor who works under direction of a manager. Assignments will be provided to enhance the business experience base of the role holder. • The role supports/coordinates sales activities within a team and manages small projects. Primary Responsibilities: • The Sales Intern will learn to develop expertise in key areas including customer service and satisfaction, collecting and distilling data, and assisting with product and business strategies. • The position will also be responsible for assisting with planning, goal setting, qualifying leads, and achieving activity targets by working closely with a Sales Manager and his team. • Additional activities would also include, but not be limited to, preparation of sales proposals, data analysis, and participating in customer-focused events. • The role will also allow for exposure Fortune 1000 Accounts and major industries targeted for Xerox solutions, including Graphic Arts, Financial Services, Manufacturing, and/or Public Sector entities. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree or enrolled in collegiate program to attain Preferred Master's Degree or enrolled in collegiate program to attain Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Students currently enrolled in an accredited Bachelor or Master degree program. Minimum 3.00 GPA required (on a 4.00 scale). Financial analysis experience preferred. Proficient with MS Office (Word, Excel, PowerPoint, and Access). Excellent communication skills (written and verbal). Demonstrated leadership capabilities and ability to collaborate within a team environment. Ability to work in the United States on a permanent basis Job: Sales2012-03-09 20:16:31United StatesXeroxMinnesota12007132MNMinneapolis, MN27041818http://xerox.jobs/xml/27041818/jobUSAOrangeTitle: Business Development Executive (BDE) Location: United States-California-Orange Job Purpose The Business Development Executive (BDE) function is a hunter role responsible for leading managed services sales, and with focus upon growing new revenue opportunities with clients across multiple industries within an assigned marketplace. Key Accountabilities • Deploying a strategy to sell managed services agreements / Global Document Outsourcing (GDO) Solutions to non-Xerox clients. • Fulfilling the role of subject matter expert, presenting the Xerox Services value proposition to executive level decision makers. • Ability to align customer business objectives with the entire Xerox portfolio of offerings. • Developing appropriate solutions using Xerox pricing and contract assembly tools. • Encourage general line sales competency in services and value-added solutions, as well as in the services portfolio. • Ability to foster and maintain cross-functional relationships with management, peers, support personnel, Xerox Services, and clients. • Growing profitable revenue through non-user establishments. • BS / BA degree required; MBA / MS / MA preferred. • Minimum of five years sales experience as a hunter in pursuit of new business development opportunities (solutions and/or consultative selling preferred). • C-level presence required. • Excellent written and verbal communications skills. • Conceptual selling and negotiation skills required. • Organized team selling experience preferred. • Customer relationship building / problem-solving skills required. • Strong track record of demonstrated success and quota achievement. • Experience developing business plans and understanding of vertical market industry solutions. • Demonstrates the following leadership qualities: o Business Maturity o Consultative Selling Approach o Customer Focus o Strong Teamwork Skills o Ability to effectively leverage resources. o Personal drive and commitment to the GDO business model; overall drive for positive business results. Job: Sales2012-03-09 20:16:25United StatesXeroxCalifornia12007572CAOrange, CA27041812http://xerox.jobs/xml/27041812/jobUSASalt Lake CityTitle: Service & Solutions Executive (SSE - US) Location: United States-Utah-Salt Lake City Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-03-06 20:16:52United StatesXeroxUtah12007149UTSalt Lake City, UT26959663http://xerox.jobs/xml/26959663/jobUSARochesterTitle: Sales Intern Location: United States-New York-Rochester Purpose: • As a Sales Intern at Xerox, you can expect both a rewarding and stimulating experience in a field operations environment. • This position will provide college students with practical sales experience and help to prepare them for a professional Sales career. Internships are an excellent way for Xerox sales management and HR to assess talent for future entry-level Sales hiring opportunities. • The role holder can expect to participate on various teams and projects within a field sales team. Scope: • Individual contributor who works under direction of a manager. Assignments will be provided to enhance the business experience base of the role holder. • The role supports/coordinates sales activities within a team and manages small projects. Primary Responsibilities: • The Sales Intern will learn to develop expertise in key areas including customer service and satisfaction, collecting and distilling data, and assisting with product and business strategies. • The position will also be responsible for assisting with planning, goal setting, qualifying leads, and achieving activity targets by working closely with a Sales Manager and his team. • Additional activities would also include, but not be limited to, preparation of sales proposals, data analysis, and participating in customer-focused events. • The role will also allow for exposure Fortune 1000 Accounts and major industries targeted for Xerox solutions, including Graphic Arts, Financial Services, Manufacturing, and/or Public Sector entities. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree or enrolled in collegiate program to attain Preferred Master's Degree or enrolled in collegiate program to attain Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Students currently enrolled in an accredited Bachelor or Master degree program. Minimum 3.00 GPA required (on a 4.00 scale). Financial analysis experience preferred. Proficient with MS Office (Word, Excel, PowerPoint, and Access). Excellent communication skills (written and verbal). Demonstrated leadership capabilities and ability to collaborate within a team environment. Ability to work in the United States on a permanent basis Job: Sales2012-03-06 20:16:01United StatesXeroxNew York12006888NYRochester, NY26959622http://xerox.jobs/xml/26959622/jobGBRUxbridgeTitle: GDO Credit Controller Location: United Kingdom-Greater London-Uxbridge This is a key role, where the Credit Controller can strongly influence Xerox Global Services speedy cash collection and aged debt profile. Through their regular contact with their customers they also influence the trading relationship via effective The role of Credit Controller is to monitor and control the debt profile of designated Customer Accounts through effective credit management. Responsibilities: · Monitor, control and influence cash collection to ensure achievement of Debtors Planned Performance in the key areas of balanced Age Band Resolution (percentage of billing per month collected) and Aged Debt. · Conduct debt collection activities in line with standard collection cycle and company procedures via the SAP/R3 system. · Achievement of credit control targets through initiating telephone calls to customers and removing obstacles to payment. · Prompt processing of customer complaints which are causing delay in payment and monitoring of complaints dealt with by other departments. · Ensure that all queries/complaints are progressed and resolved within Xerox agreed standards to ensure effective cash collection. · Establish an effective working relationship with the external and internal customers to maximise performance results. · Ensure effective escalation process in place to flag debt performance and customer dissatisfaction issues. · Fully participate in the achievement of Xerox Customer Satisfaction and Employee Satisfaction goals. · Allocation of cash, completion of paying in book and banking cheques on a daily basis. Reconciling to the General Ledger · Liasing with bank and customers, tracing missing payments and remittance advice’s · Inter-company journals: - preparation of spreadsheets, contacting customer to obtain details and internal contacts. Sending spreadsheet to treasury and then allocation of journals to the relevant customer accounts · Invoicing – collating data, processing onto the SAP system and posting out to the customer with 48 Hours · Compiling debt reports for Northern & Southern region · Opening and amending customer account data onto the system · Creating and compiling reports own ledger reports on a daily basis · Filing, photocopying, posting of statements and letters · Target orientated, assertive and achiever · Committed approach to team work · Willing to assume responsibility for resolving customer problems · Able to maintain and project a helpful and courteous attitude under any circumstance · Resilient under pressure and able to quickly adapt to unforeseen work demands · Reliability and personal integrity · Self motivated and willing to learn new skills to progress within Xerox · Flexible attitude towards working patterns · Excellent attendance and punctuality record · Good interpersonal skills · Good listener, excellent communicator. · Excel and Word experience · Excellent planning (daily, weekly, monthly activity planning cycle) · Able to effectively communicate verbally and in writing · Able to control interactions with customers using persuasion, negotiation and influencing skills · Able to work under pressure and deal positively with difficult situations · Aptitude for understanding and solving problems · Able to handle problems methodically and logically · Adopts a positive and sensitive approach to customers needs · Demonstrates effective interpersonal skills and ability to work as part of a team · Financial and commercial awareness , numerical skills · Shows initiative in the development and progression of new ideas. Job: Accounting/Finance2012-03-06 20:15:42United KingdomXeroxNone12000904NoneUxbridge, GBR26959603http://xerox.jobs/xml/26959603/jobUSABrookfieldTitle: Managed Print Solutions Executive (MPSE) Location: United States-Wisconsin-Brookfield Purpose of Role: Provide Regional coverage and expertise for Xerox Print Services (XPS), with primary ownership for the Assessment and Design phases of the XPS sales cycle. Scope of Role: Specialist role with regional coverage focusing on direct USCO accounts and territories (large / medium accounts). Strong focus on driving $5,000 month Non-Xerox services contracts. Responsibilities: * Take the lead in providing expertise and support during the Assessment and Design phases of an XPS sales cycle. * Articulate the dynamics of the current Managed Print Services market and what is driving businesses/partners to move towards the MPS model (both internally and to clients). * Researches current technology and offering trends in the office device/software, MPS marketplace. * Use Xerox Print Services working processes and tools to Assess, Design, Implement and Manage [ADIM] an XPS solution. * Coach and support SSE in XPS prospect selection and initial development based on key defined selection criteria to address the sweet spot” of XPS marketplace. * Use the appropriate tools to Assess the customer environment, e.g. XDA * Use the appropriate tools to Design an XPS solution, including floor mapping. * Describe the components of the Xerox Print Services (XPS) offering in terms of industry standard definitions and expectations, and provide proof sources demonstrating our leadership in MPS. * Develop and articulate compelling value propositions describing the customer benefits by role (i.e. Finance, IT) of the XPS solution in terms of consistency and control, improved services, managing costs and managing compliance. * Position Xerox effectively against competitive offerings (e.g., HP, Ricoh / Ikon, Canon, Lexmark, Konica-Minolta and local dealer offerings) and how these do or do not address the market. * Develop working relationships with key players (Client Asset Manager & team) and the various applications that will be used in the Implementation and Manage phases of the XPS sales cycle, as well as the documents and reports each player is responsible for maintaining. * Explain price plans and services. * Create compelling before and after TCO comparisons to help demonstrate XPS value. * Take the lead in presenting proposed XPS solution to customers. * 3 years successful selling experience or Bachelors Degree or equivalent experience (Marketing preferred). * Proven executive level selling skills. * Demonstrated project / program management. * Lean Six Sigma Green Belt Certification or in process to achieve. * Demonstrated effectiveness in applying appropriate sales and account. management processes and tools. * Demonstrates effective negotiation skills. * Proactively identifies and solves problems. * Works with account teams to monitor and ensure customer satisfaction. * Excellent written and oral communication skills. Job: Sales and Marketing / Creative Services2012-03-05 22:35:23United StatesXeroxWisconsin12006256WIBrookfield, WI26935999http://xerox.jobs/xml/26935999/jobUSARochesterTitle: Financial Analyst Intern Location: United States-New York-Rochester Purpose : · As a Financial Analyst intern at Xerox, you can expect both a rewarding and stimulating experience while working in a field finance environment. · This position will provide college students with practical financial analyst experience and help to prepare them for a professional finance career. Internships are an excellent way for Xerox finance management and HR to assess talent for future entry-level hiring opportunities. Scope : · Individual contributor who works under direction of a manager. Assignments will be provided to enhance the business experience base of the role holder. · The role holder can expect to assist a field operations financial team in analyzing financial data and creating financial workflow processes. Primary Responsibilities: · Perform ad hoc financial analysis as required · Provide Financial Planning & Analysis support · P&L reporting and analysis and planning Candidate Background: Skills, Knowledge & Ability: · Knowledge of financial systems - Essbase and Oracle · Advanced knowledge of Microsoft Excel · MS Access desirable · Excellent communication and organizational skills Minimum requirements: · Students currently enrolled in an accredited Bachelor or Master degree program. · Minimum 3.00 GPA required (on a 4.00 scale). · Financial analysis experience preferred. · Proficient with MS Office (Word, Excel, PowerPoint, and Access). · Excellent communication skills (written and verbal). · Demonstrated leadership capabilities and ability to collaborate within a team environment. · Ability to work in the United States on a permanent basis Job: Accounting / Finance2012-03-02 18:34:15United StatesXeroxNew York12006890NYRochester, NY26890748http://xerox.jobs/xml/26890748/jobUSARochesterTitle: Associate Business Systems Analyst (GSA) - GCC Project/Entry Level Location: United States-New York-Rochester Xerox has a position of Business Systems Analyst with XIM’s (Xerox Information Management) Global Services and Applications group (GSA) GSA is currently leading the delivery of a multi-generational transformation roadmap for our Global Document Outsourcing (GDO) business. This roadmap enables sales force productivity and drive profitability of our go-to-market offerings. Job Requirements 1) As a Business Systems Analyst, the individual will be responsible for working with the global and North American business transformation office to define and document globally consistent deal configuration and pricing solution requirements. Configuration and Pricing of our offerings is a strategic initiative and has visibility at senior-most levels in the organization. 2) Ensure that these requirements are appropriately designed and delivered by our information technology delivery partners. 1) BS or MS/MBA graduate with a cumulative GPA of 3.0 or higher. Finance or Marketing major preferred 2) Good understanding of pricing concepts. Understanding of usage based pricing is a plus 3) Excellent data analysis skills 4) Excellent ability to facilitate discussions and drive towards an agreement on the path forward Job: Infrastructure Management2012-02-29 22:04:38United StatesXeroxNew York12005315NYRochester, NY26848542http://xerox.jobs/xml/26848542/jobUSARochesterTitle: Associate Business Systems Analyst - Entry Level Location: United States-New York-Rochester MAJOR RESPONSIBILITIES Investigates operational requirements and problems, contributing to improvements in automated and non-automated components of new or changed processes. Assists in defining acceptance tests for automated systems. Key Tasks * Works with colleagues and clients/users to investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques. * Works with colleagues and clients/users to investigate operational requirements and problems, contributing to improvements in automated and non-automated components of new or changed processes/procedures, organization and equipment. * Works with colleagues and clients/users in specifying information flows, processes/procedures and data objects that will meet the business requirements. * Documents work using the required standards, methods and tools. * Takes part in client/user meetings and assists in presenting issues and solutions both orally and in writing. * Assists colleagues and clients/users in defining acceptance tests for automated systems. * Assists in defining, planning and justifying (in business terms) projects to develop/implement automated and non-automated components of new or changed processes. Other Expectations * Autonomy:Works under general direction within a clear framework of accountability. Substantial personal responsibility and autonomy. Plans own work, to meet given objectives and processes. * Influence: Influences team, and specialist peers internally. Influences customers at account level and suppliers. Some responsibility for work of others and allocation of resources. Participates in external activities related to specialization. Decisions influence success of projects and team objectives. * Complexity: Broad range of complex technical or professional work activities, in a variety of contexts. * Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field * Demonstrated systematic and analytical approach to problem solving. * Strong interpersonal skills and is confident in dealing with clients/users. * Familiar with the software engineering life-cycle for development and the concepts and practices required to implement effective information systems. * Exposure to Lean and Six Sigma concepts helpful. * Possesses general understanding of business and business skills. Job: Information Management2012-02-29 22:04:35United StatesXeroxNew York12004019NYRochester, NY26848540http://xerox.jobs/xml/26848540/jobUSARochesterTitle: VoIP Service Delivery Analyst - Entry Level Location: United States-New York-Rochester The Associate I/T Service Delivery Analyst is a member of the Voice Delivery, Integration and Architecture team. This team is responsible for many program level deliverables of the Global Xerox IP Telephony (IPT) Program. These deliverables include: * The tracking of IPT spending against budget * Authoring of spending justifications * Tracking of hardware and software assets * Management of support contracts * Security concerns including the management of security gaps, backups and disaster recovery planning * Initiation of cost saving efforts * Delivery of new voice features * Oversight and development of the IPT Architecture * Management of all IPT system and site documentation * Development and refresh of the strategic program roadmap * Evaluation of new voice components and technologies * Participation in contract renewals * Design and management of the IPT lab environment * Governance of privileged accounts used by the program * Maintenance of VPN access for IPT vendor access * Design review for deployments * Inter-group communications and collaboration for voice service integration * Technical decisions regarding IPT design * Program management of complex multi-vendor projects * Serves as a principle member of problem investigations The successful candidate will have: * Bachelor's Degree in Computer Science or Information Technology with a minimum GPA of 3.0 * Relevant experience in IT technology including Voice over IP (VoIP), IP Telephony, computer and network security, Quality of Service (QoS), and computer networking * Basic knowledge of project management including scheduling, communications, risk management and awareness of the uniqueness of international projects The following are additional skills and background that are helpful: * Current Cisco Certified Network Associate (CCNA) certificate or higher * Experience with the following IP Telephony platforms: * Unity Connection 8.x * Unified Communications Manager 7.x/8.x * Emergency Responder * Contact Center Express * ArcSolutions ArcConsole Job: Information Management2012-02-29 22:04:16United StatesXeroxNew York12005617NYRochester, NY26848531http://xerox.jobs/xml/26848531/jobUSAIndianapolisTitle: Sales Intern Location: United States-Indiana-Indianapolis Purpose: • As a Sales Intern at Xerox, you can expect both a rewarding and stimulating experience in a field operations environment. • This position will provide college students with practical sales experience and help to prepare them for a professional Sales career. Internships are an excellent way for Xerox sales management and HR to assess talent for future entry-level Sales hiring opportunities. • The role holder can expect to participate on various teams and projects within a field sales team. Scope: • Individual contributor who works under direction of a manager. Assignments will be provided to enhance the business experience base of the role holder. • The role supports/coordinates sales activities within a team and manages small projects. Primary Responsibilities: • The Sales Intern will learn to develop expertise in key areas including customer service and satisfaction, collecting and distilling data, and assisting with product and business strategies. • The position will also be responsible for assisting with planning, goal setting, qualifying leads, and achieving activity targets by working closely with a Sales Manager and his team. • Additional activities would also include, but not be limited to, preparation of sales proposals, data analysis, and participating in customer-focused events. • The role will also allow for exposure Fortune 1000 Accounts and major industries targeted for Xerox solutions, including Graphic Arts, Financial Services, Manufacturing, and/or Public Sector entities. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree or enrolled in collegiate program to attain Preferred Master's Degree or enrolled in collegiate program to attain Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Students currently enrolled in an accredited Bachelor or Master degree program. Minimum 3.00 GPA required (on a 4.00 scale). Financial analysis experience preferred. Proficient with MS Office (Word, Excel, PowerPoint, and Access). Excellent communication skills (written and verbal). Demonstrated leadership capabilities and ability to collaborate within a team environment. Ability to work in the United States on a permanent basis Job: Sales2012-02-28 19:16:36United StatesXeroxIndiana12006478INIndianapolis, IN26814094http://xerox.jobs/xml/26814094/jobUSAHarrisburgTitle: Service & Solutions Executive (SSE - US) Location: United States-Pennsylvania-Harrisburg Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-02-27 20:10:59United StatesXeroxPennsylvania12003762PAHarrisburg, PA26789258http://xerox.jobs/xml/26789258/jobUSARochesterTitle: Business System Analyst Summer Intern/Co-op Location: United States-New York-Rochester We are seeking a Spring Co-op or Summer Intern to fill Business system analyst role within US Customer Business Operations within Xerox Information Management (XIM) organization. The objective of this role is to understand business requirements; then design, implement, document, test and deploy the solution to meet those requirements. • Analyze and assess existing business systems and procedures. • Collaborate with application leads, developers and requirements analysts in conception and development of new software programs and applications. • Assist in defining software development project plans, including scoping, scheduling, and implementation. • Research, identify, analyze, and fulfill requirements of all internal and external program users. • Write, translate, and code software programs and applications according to specifications. • Develop and maintain user manuals and guidelines. * Bachelor in Computer Science or related field (Masters preferred). * Proven analytical and problem-solving abilities. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Highly self-motivated and directed. * Able to communicate effectively with both technical and non-technical staff and with members of interdisciplinary teams. * Flexible and adaptable in regards to learning and understanding new technologies. * Strong written, oral, and interpersonal communication skills. * Ability to conduct research into software-related issues and products. * Keen attention to detail. * Ability to work both independently and in a team-oriented, collaborative environment. Job: Information Management2012-02-27 20:10:39United StatesXeroxNew York12004218NYRochester, NY26789250http://xerox.jobs/xml/26789250/jobUSAChicagoTitle: Production Color Solutions Executive -iGen Tiger (PCSE) Location: United States-Illinois-Chicago Job Purpose: The PCSE supports development and execution of account strategies and achievement of sales quota for iGen3/4 solutions. The PCSE is a sales specialist and subject matter expert responsible for Xerox iGen3/4 application development, customer retention, territory penetration and volume growth in customer and non-customer Graphic Communications accounts. Key Accountabilities: • Communicate Xerox strategies and direction to key customer decision makers. • Develop value propositions that address the business impact iGen3/4 solutions could have on key Graphic Communications and in-plant operation business concerns, issues and initiatives. • Drive Support iGen3/4 prospect development, sales calls, product demonstrations, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Coordinate iGen3/4 focused customer events. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of iGen hardware and software solutions. • Aggressively pursue competitive accounts and effectively differentiate Xerox solutions/services from competitors. • BS/BA degree in business and/or technology, or equivalent experience. • Minimum five years successful networked digital color production selling experience or equivalent industry related selling experience • Ability to demonstrate advanced features of color servers and digital color presses and communicate their benefits in an existing customer environment. • Knowledge of document management systems design and deployment. • Process color and digital pre-press experience that includes knowledge of LANs, client environments, operating systems, PDLs, print enablers, graphic arts and desktop publishing applications. • Ability to analyze existing document workflow and suggest solutions to enhance profitability and productivity. • Knowledge of color markets, product positioning and competition. • Experience with all aspects of a Commercial Printer’s business process (Sales, Estimating, CRM, Scheduling, File Transfer, Image Acquisition, Proofing, Printing, Finishing, Packaging, and Distribution as well as In-Plant experience and knowledge. • Knowledge of variable information printing (file conversions, common databases, data mining, commercial document creation applications, data driven objects as well as line driven data) desirable. • E-business experience a plus. • Proven ability to manage the lifecycle of multiple complex sales cycles. • Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). • Ability to read and interpret financial statements, annual reports, and other financial documents. • Proficiency in using the internet for research. • Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales and Marketing / Creative Services2012-02-21 20:50:46United StatesXeroxIllinois12005528ILChicago, IL26655249http://xerox.jobs/xml/26655249/jobUSAWindsorTitle: Service & Solutions Executive (SSE - US) Location: United States-Connecticut-Windsor Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales2012-02-20 19:39:06United StatesXeroxConnecticut12005640CTWindsor, CT26629368http://xerox.jobs/xml/26629368/jobUSAWebsterTitle: Power Plant Maintenance/Stationary Engineer Location: United States-New York-Webster Operate and maintain boilers, chillers, steam systems, condensate systems, cooling towers compressors (air and refrigeration), water treatment systems, reverse osmosis and deionizers, direct digital control and building automation systems, supply and exhaust ventilation systems and air handling units. Equipment serviced, maintained and operated range from commercial to industrial in size and complexity. * Class 3 Steam license (minimum requirement) * R4 Refrigeration License (minimum requirement) * 3-5 years related Industrial HVAC experience or a combination of education and experience. * Duties include HVAC preventive maintenance, corrective maintenance and minor project work. Job: Facilities Services2012-02-17 18:53:09United StatesXeroxNew York12004777NYWebster, NY26594595http://xerox.jobs/xml/26594595/jobUSAWashingtonTitle: Production Solutions Executive (PSE) Location: United States-District of Columbia-Washington POSITION OBJECTIVES - Achieve assigned Production iGen/Nuvera/DocuColor/DocuTech/DocuPrint/Light Production operating targets/objectives and revenue growth in portions of the DC/VA/MD and PA area. - Responsible for selling entire production product line, feeding, finishing and software solutions and understanding document processes, applications development, customer retention, territory penetration and volume growth. - Responsible for customer satisfaction, retention and problem resolution for Production customers. - Utilize solutions selling skills to communicate Xerox strategy and direction to key decision makers. - Primary focus to drive applications in the Graphic Communications, CRD, Data Center and distributed environments, as well as, high speed network applications in client services environments. - Collaborate with Analyst, BSE, and Agent partners on development and execution of territory strategies. - Identification, engagement and coordination of marketing and technical resources to sell high value-add solutions. - Ensure Agent Spotter training requirements is completed. - Stay current on industry trends, best practices and competition. ESSENTIAL FUNCTIONS - Support sales agencies as needed throughout the sales cycle. - Communicate Xerox strategy and directions to key decision makers - Develop business applications for Production Digital Color and Monochrome Solutions and Services - Conduct sales calls, demonstrations and presentations - Coordinate customer events, i.e., ECEs, Open Houses, etc. - Engage analyst, second level and other BGU resources as needed. - Participate in business strategy sessions, opportunity workshops and big hit reviews. - Deliver programs and training to sales agencies. - Provide necessary leadership to support manager. - Personally accountable for the attainment of the Production Sales Plan. - Provide monthly Outlook, P&Rs and Forecasts. - Participation in Key Product and Services reviews. - Follow order to install process to ensure 100% customer satisfaction in all Post Sale activities. APPLICANT QUALIFICATIONS - 3 to 5 years of successful selling experience - Knowledge of Local Area Networks, Client Server Environments, Operating Systems and PDLs - Knowledge of production color/monochrome markets, product positioning and competition. - Systems selling experience preferred - Accepted leader with ability to train, motivate and drive performance. - Excellent presentation and demonstration skills - Excellent territory management, solution sales, demo's and closing skills. - Business computer literate a must. - Well versed in MS Office, PowerPoint, Excel and Word - BS/BA degree or equivalent. Job: Sales and Marketing / Creative Services2012-02-17 18:52:17United StatesXeroxDistrict Of Columbia12005422DCWashington, DC26594580http://xerox.jobs/xml/26594580/jobUSANoneTitle: National Channel Account Manager Location: United States-Connecticut Position Objective: Develop and manage the Xerox business relationship with PCC and CDW. Implement collaborative business plans to achieve Xerox business goals. Develop and implement marketing and sales programs in conjunction with Xerox Marketing to leverage strategies, programs and activities Essential Functions: Establish C/mgr level relationships with each Reseller. Manage all functions of the relationship: sales training, sales meetings, business plans, mktg programs, field engagement, event planning, internal operations, reporting requirements, sales plans, implementation of sales plans Qualifications: Experience working for or with Direct Response Partners 3-5 years min. 2-4 years College Job: Sales2012-02-16 20:43:32United StatesXeroxNone12004904NoneVirtual, USA26574469http://xerox.jobs/xml/26574469/jobUSAOklahoma CityTitle: Account Services Engineer (ASE) Location: United States-Oklahoma-Oklahoma City Purpose: • The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. • The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. The ASE engages Technical Resources when appropriate to support the client’s business requirements. Scope: • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. • Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management. Primary Responsibilities: • Perform routine services to ensure equipment availability to client site users. • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices. • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability. • Proactively manage consumables and supplies replacement as required. • Provide customer training on assigned products to improve end user knowledge of equipment functionality • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage. • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools. • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required. • Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum Candidate Background: Skills, Knowledge & Ability: At a minimum the preferred candidate will have demonstrated the following: Successful completion of EL CSE test battery including Ishihara Color Vision test Successful prior experience delivering services to a on-site client environment demonstrating superior customer service skills Preferred previous field technician or electrical/mechanical repair experience Effective interpersonal skill & behaviors with the ability to interact with a diverse client population Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment Effective organizational skills PC skills in MS Office applications, Internet navigation Basic understanding of network printing, job creation, and submission Ability to manage multiple tasks Ability to lift and move up to 50 pounds Possesses reliable, dependable transportation Job: Technical Customer Services & Support2012-02-15 19:06:43United StatesXeroxOklahoma12004822OKOklahoma City, OK26539479http://xerox.jobs/xml/26539479/jobUSAHoustonTitle: Account Services Engineer (ASE) Location: United States-TX-Houston Purpose: • The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. • The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. The ASE engages Technical Resources when appropriate to support the client’s business requirements. Scope: • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. • Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management. Primary Responsibilities: • Perform routine services to ensure equipment availability to client site users. • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices. • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability. • Proactively manage consumables and supplies replacement as required. • Provide customer training on assigned products to improve end user knowledge of equipment functionality • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage. • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools. • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required. • Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum Candidate Background: Skills, Knowledge & Ability: At a minimum the preferred candidate will have demonstrated the following: Successful completion of EL CSE test battery including Ishihara Color Vision test Successful prior experience delivering services to a on-site client environment demonstrating superior customer service skills Preferred previous field technician or electrical/mechanical repair experience Effective interpersonal skill & behaviors with the ability to interact with a diverse client population Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment Effective organizational skills PC skills in MS Office applications, Internet navigation Basic understanding of network printing, job creation, and submission Ability to manage multiple tasks Ability to lift and move up to 50 pounds Possesses reliable, dependable transportation Job: Technical Customer Services & Support2012-02-15 19:06:42United StatesXeroxTexas12004816TXHouston, TX26539478http://xerox.jobs/xml/26539478/jobUSADallasTitle: Account Services Engineer (ASE) Location: United States-TX-Dallas Purpose: • The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. • The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. The ASE engages Technical Resources when appropriate to support the client’s business requirements. Scope: • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. • Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management. Primary Responsibilities: • Perform routine services to ensure equipment availability to client site users. • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices. • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability. • Proactively manage consumables and supplies replacement as required. • Provide customer training on assigned products to improve end user knowledge of equipment functionality • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage. • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools. • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required. • Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum Candidate Background: Skills, Knowledge & Ability: At a minimum the preferred candidate will have demonstrated the following: Successful completion of EL CSE test battery including Ishihara Color Vision test Successful prior experience delivering services to a on-site client environment demonstrating superior customer service skills Preferred previous field technician or electrical/mechanical repair experience Effective interpersonal skill & behaviors with the ability to interact with a diverse client population Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment Effective organizational skills PC skills in MS Office applications, Internet navigation Basic understanding of network printing, job creation, and submission Ability to manage multiple tasks Ability to lift and move up to 50 pounds Possesses reliable, dependable transportation Job: Technical Customer Services & Support2012-02-15 19:06:29United StatesXeroxTexas12004820TXDallas, TX26539467http://xerox.jobs/xml/26539467/jobUSABuffaloTitle: Supplies Account Manager Location: United States-New York-Buffalo Job Description: -Develop key relationships with C-level, senior management and directors for Supplies Distribution Partners ensuring Xerox supplies strategy is understood and deployed targets are achieved. -Grow breadth, and depth of select supplies resellers in territory. -Develop and execute business development plans for select distributors and resellers to achieve supplies sales revenue targets. -Ability to create and execute marketing programs to increase refresh and win backs. -Work with Distributors to ensure appropriate inventory levels and stock availability. -Manage the activities of key personnel within individual distributors/Select supplies resellers. -Understand local third party and grey market supplies activities and players. Provide feedback and develop counter action proposals. -Firm understanding of competitors, their activities, programs and incentives. - Prospect for new business within the territory. • BS/BA degree • Previous experience in printer channel sales and/or supplies channel sales. New Business development experience essential • Operational experience with distribution and channels business operations. At least 5 years experience with indirect channel sales environment. • Knowledge of supply products, applications, and bid contract procedures. • Specific knowledge of Xerox supply products, hardware, and applications preferred; experience with print/paper industry supply products (vendor / merchant) required • Ability to sell premium Xerox Document Solutions features, advantages, and benefits • Strong organization skills, with ability to handle multiple deliverables, priorities and targets • Strong communication skills, comfortable presenting to external customers with proven negotiating skills • Demonstrated business and financial acumen • Proficient with MS Word, MS Excel, and MS PowerPoint. • Strong self-initiative and results oriented Job: Sales and Marketing / Creative Services2012-02-15 19:05:31United StatesXeroxNew York12002871NYBuffalo, NY26539432http://xerox.jobs/xml/26539432/jobUSASunriseTitle: Service & Solutions Executive (SSE - US) Location: United States-Florida-Sunrise Purpose: This assignment covers Federal Accounts Only across all three counties (Miami Dade/Palm Beach and Broward). This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-02-14 19:13:30United StatesXeroxFlorida12005140FLSunrise, FL26518841http://xerox.jobs/xml/26518841/jobUSAScrantonTitle: Client Associate, Production - Grade 2B Location: United States-Pennsylvania-Scranton Includes Tier 1 duties plus: Production Duties • Operation equipment using imaging software and organize work flow of imaging projects. • Use functions such as multi-up, booklets making • Validate or adjust the manufacturing layout & imposition of files. – validate description with FE Color Duties • Maintain color matching to account standards/requirements • Perform color calibration using densitometers and perform CMYK color adjustments. Invoke spot colors on DFE • Basic Pre-flight • Finishing experience - cutters, binders, folders, scorers. GBC binding, spiral binding, shrink wrappers, etc. • Able to run mail inserters with multi page setups • Need to be flexible with work hours - must be able to work OT during busy times and may need work hours to be later hours • Able to lift and move up to 50 pounds • Able to read, write and follow Basic English instructions. •Keyboard entry of information • Listen, understand & communicate effectively • Able to work with minimal supervision • Recognize and resolve printer quality problems using equipment operator documentation. • Ability to handle multiple tasks, organize, and work to scheduled delivery of output • Customer Communication Skills • PC/Internet Skills – Level 1 • Customer service skills • General digital printing experience • 1-2 years of relevant experience • Experience with basic color production workflows with emphasis on digital workflows • Knowledgeable about the function, features and capabilities of digital front ends • Understand effect of paper characteristics on ability to print • Knowledge of ordinary dry ink imperfections and defects • Knowledge of loading and management PPD/Drivers on to client workstations • Basic knowledge and experience with imposition within page layout applications Job: Client Relationship Management / Service Delivery2012-02-14 19:12:04United StatesXeroxPennsylvania12004982PAScranton, PA26518537http://xerox.jobs/xml/26518537/jobUSAAustinTitle: Service & Solutions Executive (SSE - US) Location: United States-TX-Austin Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-02-13 19:34:55United StatesXeroxTexas12003573TXAustin, TX26495857http://xerox.jobs/xml/26495857/jobUSASunriseTitle: Service & Solutions Executive (SSE - US) Location: United States-Florida-Sunrise Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-02-13 19:34:29United StatesXeroxFlorida12004625FLSunrise, FL26495840http://xerox.jobs/xml/26495840/jobUSANew YorkTitle: Client Manager Location: United States-New York-New York Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. The Client Manager ensures client satisfaction by applying project management methodology to meet all Service Level Agreements (SLAs) and for implementing tactical and strategic plans to address all aspects of the discovery process. Successful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations. This position requires a person who has strong technical competencies; is client focused with the ability to build meaningful relationships with a sophisticated and high profile clientele. Must be self-motivated, flexible and adaptive with a keen ability to manage multiple priorities. Responsibilities: Project Management · Analyze business processes and procedures, and gather and document project requirements. · Assist team in implementing and customizing client solutions; perform necessary quality assurance and beta testing of practice technology tools. · Coordinate and oversee client support activities and projects involving vendor, client and other related parties. Analysis and Reporting · Combine data from multiple sources into forms suitable for analysis and reporting. · Analyze results to identify significant changes and to find opportunities to improve operations. · Develop and implement streamlined solutions to improve reporting processes. Requirements: · Bachelors degree required · 2-5 Years experience in a professional services role, preferably litigation support, technical legal services or eDiscovery · Excellent verbal and written communication skills and the ability to conceptualize and communicate to non-technical audiences · Experience in setting priorities and concurrently working on multiple tasks within aggressive timelines and deadlines · Strong team-oriented player also capable of working independently and taking ownership of projects without prompting · Strong proficiency with standard desktop applications and internet browsers, as with MS Office Suite (Excel, Access, and Word) Job: Client Relationship Management / Service Delivery2012-02-13 19:34:08United StatesXeroxNew York12004829NYNew York, NY26495815http://xerox.jobs/xml/26495815/jobUSAWebsterTitle: Associate Business Systems Analyst - Entry Level Location: United States-New York-Webster Investigates operational requirements and problems, contributing to improvements in automated and non-automated components of new or changed processes. Assists in defining acceptance tests for automated systems. Key Tasks · Works with colleagues and clients/users to investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques. · Works with colleagues and clients/users to investigate operational requirements and problems, contributing to improvements in automated and non-automated components of new or changed processes/procedures, organization and equipment. · Works with colleagues and clients/users in specifying information flows, processes/procedures and data objects that will meet the business requirements. · Documents work using the required standards, methods and tools. · Takes part in client/user meetings and assists in presenting issues and solutions both orally and in writing. · Assists colleagues and clients/users in defining acceptance tests for automated systems. Assists in defining, planning and justifying (in business terms) projects to develop/implement automated and non-automated components of new or changed processes. · Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> · Shows a systematic, analytical approach to problem solving. · Strong interpersonal skills and is confident in dealing with clients/users. · Familiarity with the software engineering life-cycle, database design for development, and the concepts and practices required to implement effective information systems. Job: Information Management2012-02-13 19:33:52United StatesXeroxNew York12003806NYWebster, NY26495796http://xerox.jobs/xml/26495796/jobUSASan RamonTitle: Account Services Engineer (ASE) Location: United States-California-San Ramon Purpose: • The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. • The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. The ASE engages Technical Resources when appropriate to support the client’s business requirements. Scope: • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. • Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management. Primary Responsibilities: • Perform routine services to ensure equipment availability to client site users. • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices. • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability. • Proactively manage consumables and supplies replacement as required. • Provide customer training on assigned products to improve end user knowledge of equipment functionality • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage. • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools. • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required. • Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum Candidate Background: Skills, Knowledge & Ability: At a minimum the preferred candidate will have demonstrated the following: Successful completion of EL CSE test battery including Ishihara Color Vision test Successful prior experience delivering services to a on-site client environment demonstrating superior customer service skills Preferred previous field technician or electrical/mechanical repair experience Effective interpersonal skill & behaviors with the ability to interact with a diverse client population Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment Effective organizational skills PC skills in MS Office applications, Internet navigation Basic understanding of network printing, job creation, and submission Ability to manage multiple tasks Ability to lift and move up to 50 pounds Possesses reliable, dependable transportation Job: Technical Customer Services & Support2012-02-10 23:10:38United StatesXeroxCalifornia12004159CASan Ramon, CA26467363http://xerox.jobs/xml/26467363/jobUSADavenportTitle: Color & Monochrome Solutions Executive (CMSE) Location: United States-Iowa-Davenport Job Purpose: The CMSE is a sales specialist and subject matter expert who is responsible for product line, application development, customer retention, territory penetration and volume growth in Color and Monochrome products. The CMSE collaborates with the Account Sales Manager and sales representatives on development and execution of account strategies and on achieving sales quota for Color and Monochrome products and services. Key Accountabilities: • Communicate the company’s Color and/or Monochrome strategies and direction to key customer decision makers. • Support sales reps in prospect development, sales calls, product demos, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Position color and monochrome solutions to demonstrate how they contribute to improvement in customers’ key business/financial measures. • Develop value propositions that address the business impact Xerox could have on key customer business concerns, issues and initiatives. • Generate and grow business for major accounts. • Develop business applications for Color and Monochrome product lines. • Take responsibility for closing business. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of products and services. • BS/BA degree in business and/or technology, or equivalent experience • Presentation and selling skills at executive levels required. • Proven consultative sales and account management experience; system selling experience preferred. • Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). • Familiarity with Client/Server environments, Network Scales (i.e. Personal Area Network (PAN), Local Area Network (LAN), Campus Area Network (CAN), Metropolitan Area Network (MAN), or Wide Area Network (WAN), Network Topologies (i.e. Bus Network, Star Network, Ring Network, Mesh Network, Star-bus Network), Network Operating Systems, Office Color and/or Monochrome Printers, standards and applications, and supporting protocols. • Familiarity with business process automation and workflow • Knowledge of Color and/or Monochrome Markets, Product Positioning and Competition. •Knowledge of Reproduction Departments of Graphic Arts environment is a plus. • Proficient knowledge of (or aptitude to master) network printing environments and network software. • Excellent negotiating and closing skills. • Personal drive and internal motivation toward high achievement. • Ability to read and interpret financial statements, annual reports, and other financial documents. •Proficiency in using the internet for research. •Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales and Marketing / Creative Services2012-02-09 18:22:52United StatesXeroxIowa12004666IADavenport, IA26431248http://xerox.jobs/xml/26431248/jobUSAWalthamTitle: Service & Solutions Executive (SSE - US) Location: United States-Massachusetts-Waltham Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-02-09 18:22:29United StatesXeroxMassachusetts12004325MAWaltham, MA26431244http://xerox.jobs/xml/26431244/jobUSAWebsterTitle: Facilities Electrical Engineer Location: United States-New York-Webster Xerox has rewarding career tracks that will tap your full potential with stimulating work. With your talent and our training, we will chart the digital future. Our products and technology represent the leading edge of the industry. They integrate technology, the web, business process, and the way people work in order to deliver to our customers the best document solutions. A Division of the Global Manufacturing and Supply Chain Group , located near Rochester, New York provides facilities support for the group which designs, manufactures, and markets office products and provides business services. The selected Electrical Engineering candidate will work site and facilities engineering group to provide technical support for project, operations, and maintenance activities. Provide valuable support to the operations and maintenance teams to: * Troubleshoot electrical system issues. * Perform load analysis to understand and forecast load changes. Plan infrastructure improvements to address load growth. * Support electrical maintenance operations for general facilities issues, high availability data center operations, and high voltage switching processes. * Audit new construction and maintenance electrical activities for code compliance. * Provide technical support for lighting automation and power metering communications networks and systems. * Identify energy savings opportunities and develop implementation projects. The qualified candidate will have a BS degree in Electrical Engineering. Minimum 3.0 GPA Required. Co-op experience in facilities electrical engineering, manufacturing engineering, controls/automation systems, and/or energy management Familiarity with the National Electric Code (NFPA – 70) is a plus Candidate should be able to demonstrate high academic achievement and good working knowledge of engineering principles. Good communication skills, both written and oral, are required. Electrical engineering positions may require knowledge of (but not limited to): * Ability to break down complex problems. * Excellent attention to detail required. * Ability to organize and handle multiple project assignments * Ability to work independently or as part of a design team * Detail oriented with strong people and team skills * Must be creative, energetic, and a team player Job: Manufacturing2012-02-09 18:22:17United StatesXeroxNew York12001248NYWebster, NY26431242http://xerox.jobs/xml/26431242/jobUSALewisvilleTitle: Inside Sales Executive Location: United States-TX-Lewisville The Xerox Replacement Cartridge Portfolio has expanded its breadth of product offerings at a very aggressive rate over the past two years. This investment on product R&D has been fueled by market research that indicates a substantial opportunity for a quality alternative to an OEM HP, Lexmark or Brother. Xerox is looking to expand our inside sales coverage to capitalize on this huge market opportunity. Essential Functions: * Activity develop and close Xerox replacement customer sales opportunities. * Maintain and update the database. This is a sales position requiring proven sales ability. The individual should be results-driven and be able to demonstrate a strong sales aptitude. Candidates for this role will be assertive, persistent, a good listener and be self-motivated. To be successful in this role, candidates must be able to work various call lists and be able to document the outcome of calls. Systems literacy in MS Office Suite (Excel and Word) and using the Internet as a sale tools is required. Previous sales experience is a must. Bilingual would be an asset (English/Spanish). Job: TeleSales2012-02-08 18:51:41United StatesXeroxTexas12004453TXLewisville, TX26407190http://xerox.jobs/xml/26407190/jobUSAChicagoTitle: Graphic Communications Solutions Executive (GCSE) Location: United States-Illinois-Chicago Job Purpose: The GCSE is a sales specialist and subject matter expert responsible for selling the entire solution portfolio, application development, customer retention, territory penetration and volume and revenue growth in customer and non-customer Graphic Communications accounts. Key Accountabilities: • Communicate Xerox strategies and direction to key customer decision makers. • Responsible for prospect development, sales calls, product demonstrations, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Position Xerox solutions to demonstrate how they contribute to improvement in customers’ key business/financial measures. • Develop value propositions that address the business impact Xerox could have on key Graphic Communications business concerns, issues and initiatives. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of products and services. • Aggressively pursue competitive accounts and effectively differentiate Xerox solutions/services from competitors. • BS/BA degree in business and/or technology, or equivalent experience. • Between 3 – 5 years of successful solutions selling experience; color/graphic arts experience preferred. • Knowledge of workflow, industry color and monochrome applications, product positioning and competitive product strategies. • Knowledge of graphic communications arts pre-press environments. • Credible knowledge of systems and technologies important to the sale and implementation of Xerox solutions and services offerings. • Ability to influence, negotiate and gain commitment at all organizational levels. • Proven ability to manage the lifecycle of multiple complex sales cycles. • Proven consultative sales and account management experience; system selling experience preferred. • Willingness to take risks, try new approaches and question traditional assumptions. • Ability to optimize the balance of time spent on critical, customer-facing activities versus administrative activities that decrease sales productivity. • Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). • Ability to read and interpret financial statements, annual reports, and other financial documents. • Proficiency in using the internet for research. • Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales and Marketing / Creative Services2012-02-06 21:42:54United StatesXeroxIllinois12004191ILChicago, IL26344082http://xerox.jobs/xml/26344082/jobUSALouisvilleTitle: Client Associate, Mail - Grade 2A Location: United States-Kentucky-Louisville Includes Tier 1 Client Associate Mail duties plus: • Operation of high level mail equipment: mail inserters, sorters and finishing equipment in an automated high speed/high volume environment. Includes packaging/posting. •Perform charge-back reporting for postage, air express, local delivery, and faxes •Perform production mail labeling/mail merge • Provide mailing address cleanup services (may include use of mail cleansing software) • Coordinate automated and manual processes for finishing and mailing client materials • Implement and maintain distribution and tracking systems • Use of customized software to update/maintain mailing addresses • Bar code address quality review • Manage electronic input, packaging activities and posting fulfillment in high speed/high volume operations • Recommend improvements to achieve cost savings and optimize work flow. • Focal contact for special/unique mailings and shipments •Use of specialized equipment for material handling (eg: forklift certified) • Convert digital files to formats such PDF, TIFF, PostScript, XML, etc for import into document repository and management systems •Index, store, retrieve electronic documents in a mass storage system • Manage document storage system to meet customer’s archiving requirements • Catalog electronic documents to media such as CDROM, disk, or tape and distributed as required • Able to lift and move up to 50 pounds • Able to read, write and follow English instructions. • PC / Internet Skills – Level 3 • Determine output packaging per packaging standards (e.g. process for books, tabs, etc.) •Utilize mail equipment per training (for example: finishing equipment, inserters, postage meters, envelope printers, scales, Pitney Bowes Mail Management systems, FedEx shipping systems) •Customer service and communication skills •Ability to manage multiple tasks •Perform duties with minimal supervision • Data entry • Experienced delivering services in a client environment • High School diploma or equivalent •Basic math skills (multiplication, division and percentages) • Knowledge of automated office equipment (e.g. faxes and postage meters) • Use of Production Mail Software • Estimate and schedule mailing jobs, including operators, job path and time requirements • Train and mentor other Mail CAs •1-2 years knowledge and experience with mail procedures and operating mail equipment. •Understands and can process international mail and shipping requirements Job: Client Relationship Management / Service Delivery2012-02-02 19:34:00United StatesXeroxKentucky12001881KYLouisville, KY26278686http://xerox.jobs/xml/26278686/jobUSADetroitTitle: eDiscovery Consultant Location: United States-Michigan-Detroit Job Purpose: To support client sites in the retrieval, processing and production of documentation supporting client specific business purposes. Key Accountabilities: •Coordinate the activities related to the inventory, processing, review and production of electronic files. •Analyze raw data and reports and provide recommendation of production format. •Work with other Xerox resources to provide feedback and recommendations in the data loading process. •Stay current on emerging technologies, industry trends and capabilities in the eDiscovery area. •Provide counsel to clients and eDiscovery team regarding recommended processes and best practices while working with established client policies and •procedures, including input and recommendations to the litigation holds and archiving processes. •Develop strategic and tactical project plans with the legal teams, and participate in their execution. •Serve as liaison between key clients, IT Development, Operations departments, and third-party vendors. •Identify, recommend, and implement additional initiatives in line with the client’s needs. •Create various search syntax with an understanding of search indexes. • Bachelor’s degree in a technical field (or significant e-discovery experience) •3 years - Experience managing the collection, processing, review and production of eDiscovery data for litigation in a multi-party environment, including a working knowledge of search terms and production protocol. •2 years – Demonstrated experience providing guidance to clients on emerging technologies, industry trends, and handling of non-standard data sources. •Familiarity with current trends in eDiscovery, including early case assessment and sampling techniques. •Working knowledge of relational databases and client email systems (e.g., Lotus Notes, Outlook) •Knowledge of various commercial software applications for the processing and review of electronic data including the proper handling of metadata, text extraction and indexing of data. •Working knowledge of search syntax with an understanding of search indexes. •Advanced proficiency with MS Office, including Outlook, Word, PowerPoint, and Excel. •Strong organizational and time-management skills, including the ability to establish priorities and manage multiple tasks. •Excellent analytical, problem-solving, and decision-making skills. •Excellent written and verbal communication and presentation skills. NOTE: Qualified candidates must reside in, or be willing to relocate to Detroit, MI for this position. This position cannot be virtual. Job: Client Relationship Management / Service Delivery2012-02-01 20:24:22United StatesXeroxMichigan12003656MIDetroit, MI26248958http://xerox.jobs/xml/26248958/jobUSAWashingtonTitle: Channel Sales Executive, Replacement Cartridges Mid- Atlantic Region Location: United States-District of Columbia-Washington Position Objective: Reporting to Xerox Supplies North America, this position is responsible for driving market awareness, penetration and revenue growth for Xerox-branded Replacement Cartridges for HP, Brother and Lexmark laser printers in theMID-ATLANTIC REGION (DC, MD, DE and PA). Objectives include: 1) Major Account Management: drive consumer awareness and demand with Fortune 1000 companies to support line of business growth expectations; 2) Reseller Development: identify, develop, manage and maintain Authorized Resellers (IT Value-Added Resellers, independently-owned office supply stores and national B2B retailers) in marketing Xerox Replacement Cartridges for non-Xerox printers (HP, Brother and Lexmark) to large and mid-sized consumers that result in double-digit revenue and unit growth; 3) Large Engagement Management: Identify and manage a minimum of 2 new business, large opportunity engagements within region to drive and achieve expected growth; and 4) Territory Management: Achieve all levels of territory and financial plan expectations (80/20 compensation plan) Essential Functions: 1) Managing activities and driving results through others - delivering revenue expectations through external channels (resellers, retail B2B teams, consumers); 2) Strategic Selling and Major Account Management– developing consultative selling strategies for Fortune 1000 companies and Public Sector to increase Xerox market share of the Replacement Cartridge portfolio (HP, Brother and Lexmark replacements) 2) Creating, delivering and implementing reseller- and consumer-focused marketing programs and sales campaigns designed to generate demand, increase awareness and positively impact Xerox buying decisions; 3) Developing mutually beneficial relationships to drive market awareness and revenue growth within new resellers and regional distributors; 5) Supporting resellers in demand generation activities for Xerox Replacement Cartridges: opportunity development (prospect management), consumer symposium and tradeshow participation; skill development for reseller community Applicant Qualifications - Bachelors degree or equivalent required. - 3 - 5 years successful field selling experience - Extensive sales experience in direct sales assignments responsible for quota (demonstrated track record of success) - Knowledge of and experience in working with Value Added Resellers, Agents and Dealers desired – Strong negotiating skills, excellent communications, problem-solving, team and territory management skills a MUST - Highly-motivated self-starter - Demonstrated business maturity and personal drive - Extensive travel required (75% ) - Reside inside geographic assignment Job: Sales2012-01-31 21:37:22United StatesXeroxDistrict Of Columbia11018283DCWashington, DC26225107http://xerox.jobs/xml/26225107/jobUSABaton RougeTitle: Color & Monochrome Solutions Executive (CMSE) Location: United States-Louisiana-Baton Rouge Job Purpose: The CMSE is a sales specialist and subject matter expert who is responsible for product line, application development, customer retention, territory penetration and volume growth in Color and Monochrome products. The CMSE collaborates with the Account Sales Manager and sales representatives on development and execution of account strategies and on achieving sales quota for Color and Monochrome products and services. Key Accountabilities: • Communicate the company’s Color and/or Monochrome strategies and direction to key customer decision makers. • Support sales reps in prospect development, sales calls, product demos, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Position color and monochrome solutions to demonstrate how they contribute to improvement in customers’ key business/financial measures. • Develop value propositions that address the business impact Xerox could have on key customer business concerns, issues and initiatives. • Generate and grow business for major accounts. • Develop business applications for Color and Monochrome product lines. • Take responsibility for closing business. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of products and services. • BS/BA degree in business and/or technology, or equivalent experience • Presentation and selling skills at executive levels required. • Proven consultative sales and account management experience; system selling experience preferred. • Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). • Familiarity with Client/Server environments, Network Scales (i.e. Personal Area Network (PAN), Local Area Network (LAN), Campus Area Network (CAN), Metropolitan Area Network (MAN), or Wide Area Network (WAN), Network Topologies (i.e. Bus Network, Star Network, Ring Network, Mesh Network, Star-bus Network), Network Operating Systems, Office Color and/or Monochrome Printers, standards and applications, and supporting protocols. • Familiarity with business process automation and workflow • Knowledge of Color and/or Monochrome Markets, Product Positioning and Competition. •Knowledge of Reproduction Departments of Graphic Arts environment is a plus. • Proficient knowledge of (or aptitude to master) network printing environments and network software. • Excellent negotiating and closing skills. • Personal drive and internal motivation toward high achievement. • Ability to read and interpret financial statements, annual reports, and other financial documents. •Proficiency in using the internet for research. •Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales and Marketing / Creative Services2012-01-31 21:36:32United StatesXeroxLouisiana12002766LABaton Rouge, LA26224846http://xerox.jobs/xml/26224846/jobUSATarrytownTitle: Channel Sales Executive, Replacement Cartridges Northeast Region Location: United States-New York-Tarrytown Position Objective: Reporting to Xerox Supplies North America, this position is responsible for driving market awareness, penetration and revenue growth for Xerox-branded Replacement Cartridges for HP, Brother and Lexmark laser printers in the NORTHEAST REGION (NY, NJ, CT, RI, MA, RI, VT, NH, ME) . Objectives include: 1) Major Account Management: drive consumer awareness and demand with Fortune 1000 companies to support line of business growth expectations; 2) Reseller Development: identify, develop, manage and maintain Authorized Resellers (IT Value-Added Resellers, independently-owned office supply stores and national B2B retailers) in marketing Xerox Replacement Cartridges for non-Xerox printers (HP, Brother and Lexmark) to large and mid-sized consumers that result in double-digit revenue and unit growth; 3) Large Engagement Management: Identify and manage a minimum of 2 new business, large opportunity engagements within region to drive and achieve expected growth; 4) Territory Management: Achieve all levels of territory and financial plan expectations (80/20 compensation plan) Essential Functions: 1) Managing activities and driving results through others - delivering revenue expectations through external channels (resellers, retail B2B teams, consumers); 2) Strategic Selling and Major Account Management– developing consultative selling strategies for Fortune 1000 companies to increase Xerox market share of the Replacement Cartridge portfolio (HP, Brother and Lexmark replacements) 3) Creating, delivering and implementing reseller- and consumer-focused marketing programs and sales campaigns designed to generate demand, increase awareness and positively impact Xerox buying decisions; 4) Developing mutually beneficial relationships to drive market awareness and revenue growth within new resellers and regional distributors; 5) Supporting resellers in demand generation activities for Xerox Replacement Cartridges: opportunity development (prospect management), consumer symposium and tradeshow participation; skill development for reseller community Applicant Qualifications: - Bachelors degree or equivalent required. - 3 - 5 years successful field selling experience - Extensive sales experience in direct sales assignments responsible for quota (demonstrated track record of success) - Knowledge of and experience in working with Value Added Resellers, Agents and Dealers desired – Strong negotiating skills, excellent communications, problem-solving, team and territory management skills a MUST - Highly-motivated self-starter - Demonstrated business maturity and personal drive - Extensive travel required (75% ) - Reside inside geographic assignment Job: Sales2012-01-31 21:36:28United StatesXeroxNew York11018282NYTarrytown, NY26224845http://xerox.jobs/xml/26224845/jobUSAVestavia HillsTitle: Service & Solutions Executive (SSE - GC US) Location: United States-Alabama-Vestavia Hills Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales2012-01-30 19:13:51United StatesXeroxAlabama12002576ALVestavia Hills, AL26190841http://xerox.jobs/xml/26190841/jobUSANoneTitle: Account Client Principal Location: United States Job Purpose: The Client Principal is a seasoned consulting professional, who has demonstrated the ability to develop high level client relationships, partnerships and multi-million dollar consulting success within targeted national / global clients. And, in pursuit of identifying, developing and closing large organizational services opportunities. The Client Principal is a multi-functional services executive who can focus across all divisions, meeting and setting objectives at the executive level for rollout of organizational services across functions on a national and global basis. The Client Principal has the ability to communicate and differentiate the business value propositions at divisional and corporate levels and manage the sales process for the portfolio of opportunities. The Client Principal has responsibility for overall strategic services growth and is empowered to drive that business through a complementary relationship management process. Key Accountabilities: • Identifying, pursuing and closing large-scale new services business opportunities within targeted enterprises. • Leading the effort to develop account services strategy and plan. • Developing a network of appropriate executive relationships within the client account. • Becoming the trusted advisor” on XGS issues and an advocate for both the client and XGS. • Driving significant revenue and related profit growth within the account, its subsidiaries and close partners, as well as improving overall Return by account to XGS. • Participating with the industry sales organization in account planning and joint discovery of client needs. • Providing the business rationale and risk assessment for making investments in the account and identifying appropriate outside alliances. • Building supportive, flexible teams while leveraging existing resources whenever possible. • Selling by multi-functional teams and complex sales structure • 10 years working in information technology consulting, with significant experience in client engagement activities. • Demonstrated the ability to develop value-based relationships within clients and leveraging them into multi-million dollar account relationships • Led many business development cycles by crafting service based solutions, demonstrating consultative selling and demonstrating closing skills • Established a track record of achieving revenue and booking targets • Shown superior engagement skill in managing the lifecycle of the complex sale • Demonstrated ability to recruit, train, motivate and manage a pursuit team, as well as mentor and coach individuals • Co-develop relationship expectations with key client executives • The ability to build and then manage and leverage resources throughout the organization to build a book of business with a major client that exceeds $30m per year. • They have developed and can validate long-term relationships with executives in targeted accounts. A key element in demonstrating this are their existing relationships and past history of success with targeted clients. • The ability to understand and affect profit for the client and for business unit. • A willingness and expertise to plan, benchmark and strategize optimized client approach plans, plan the work and work the plan. • The ability to leverage a series of Partners, internal and external, to grow multiple lines of business within a client account. Organization: Global Account Organization. Reports to CMD., Automotive Segment Job: Client Relationship Management / Service Delivery2012-01-30 19:13:47United StatesXeroxNone12002898NoneVirtual, USA26190839http://xerox.jobs/xml/26190839/jobUSAOklahoma CityTitle: Service & Solutions Executive (SSE - US) Location: United States-Oklahoma-Oklahoma City Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-01-30 19:13:39United StatesXeroxOklahoma12002080OKOklahoma City, OK26190832http://xerox.jobs/xml/26190832/jobGBRSloughTitle: I.T. Database Administrator Location: United Kingdom-Slough Purpose of Role: A database administrator (DBA) is responsible for the performance, integrity and security of a database. Additional role requirements are likely to include planning, development and troubleshooting. The database approach incorporates the following principles: • Data remains consistent across the database; • Data is clearly defined; • Users access data concurrently, in a form that suits their needs; • There is provision for data security and recovery control (all data is retrievable in an emergency) DBA roles are increasingly identified by the databases and processes they administer and the capabilities of the database management system (DBMS) in use. Scope of Role: • Support over 300 staff • Support over 30 different applications across three different platforms. • Extended network of production workers connected remotely across the globe. • Exert cost controls within the local IS Budget. Major Responsibilities: The work of a database administrator (DBA) varies according to the nature of the Application and the level of responsibility associated with the application. The work may be pure maintenance or it may also involve specialising in database development. Typical responsibilities include some or all of the following: • Establishing the needs of users and monitoring user access and security; • Monitoring performance and managing parameters to provide fast query responses to front-end users; • Mapping out the conceptual design for a planned database in outline; • Considering both back-end organisation of data and front-end accessibility for end-users; • Refining the logical design so that it can be translated into a specific data model; • Further refining the physical design to meet system storage requirements; • Installing and testing new versions of the database management system (DBMS); • Maintaining data standards, including adherence to the Data Protection Act; • Writing database documentation, including data standards, procedures and definitions for the data dictionary (metadata); • Controlling access permissions and privileges; • Developing, managing and testing back-up and recovery plans; • Ensuring that storage, archiving, back-up and recovery procedures are functioning correctly; • Capacity planning; • Working closely with IT project managers, database programmers and web developers; • Communicating regularly with technical, applications and operational staff to ensure database integrity and security; • Commissioning and installing new applications and customising existing applications in order to make them fit for purpose. • As the Production SQL DBA you will support the business critical applications based on Oracle and SQL Server. • Knowledge of SQL Server 2000, 2005, 2008 and 2008R2 along with any SQL clustering experience is required. • Oracle 9i, 10g and 11g along with RMAN • DR implementations experience is ideal. • Will have post graduate experience in a database administrator role, having been involved in at least one major system deployment. • Degree level in a Computer related science. Additional management and financial qualifications are advantageous. • A complete understanding of Windows and UNIX computing environment in all aspects. • A thorough understanding of Client/Server technologies in both UNIX and Windows environments and the ability to architect system applications. • Good knowledge of popular COTS packages and the maintenance methods used to support such products. • A thorough knowledge of Networks. • Excellent negotiation skills to liaise with suppliers. • Communicating, knowledge sharing and working effectively within a well motivated functional team. • Documentation skills to ensure Systems Operating Procedures are maintained. • Ability to work flexibly, in ‘out of hours’ operation mode to ensure updates and patches can be applied to servers and network components without any interruption to production. • A ‘customer first’ attitude to deal with customers at all times in a friendly and efficient manner. • Ability to work is a process environment, delivering to schedules ever mindful of the customer. • The nature of this position requires staff to occasionally work outside normal hours. Flexibility in the working day is essential in order to achieve the SLA. • Language skills are an added bonus for a globally based business. • Driving license essential. Job: Information Technology2012-01-27 19:07:59United KingdomXeroxNone12002031NoneSlough, GBR26158605http://xerox.jobs/xml/26158605/jobUSALos AngelesTitle: Service & Solutions Executive (SSE) Location: United States-California-Los Angeles Job Purpose: This position is a full time, outside sales position. This position has responsibility for selling Xerox solutions and will market the full line of Xerox products, services and solutions to both current Xerox customers and non-customers within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing a longer term strategies to ensure Xerox will retain the account and grow new business. Key Responsibilities: * Responsible for managing the entire sales cycle with accountability to identify, engage and coordinate necessary internal Xerox resources to support sales cycle * Identify, articulate, and implements products, services and solutions to meet customer requirements * Achieve sales targets for new business sales and renewals selling with focus on balanced order performance across all product lines with designated portfolio inside designated territory * Develop and implements business(short & long term) plans for client base to identify, sell, and support incremental value added services and/or products in existing client accounts * Establish and build account relationships at executive levels * Influence buy decisions by clearly articulating & positioning Xerox strategy and full spectrum of product portfolio, services and solutions to key decision makers As a minimum candidates are required to have demonstrated: * University Graduate / Bachelors degree in business or equivalent relevant work experience * Customer driven approach * Knowledgeable regarding competitive landscape and industry trends * Excellent written and verbal communications skills * Organized team selling in a cross functional collaborative work environment * Proven track record for achieving monthly / quarterly / annual sales targets * Strong interpersonal and negotiation skill * Effective Presentation Skills Job: Sales and Marketing / Creative Services2012-01-27 19:07:44United StatesXeroxCalifornia12002639CALos Angeles, CA26158577http://xerox.jobs/xml/26158577/jobUSAWashingtonTitle: Service & Solutions Executive (SSE - US) Location: United States-District of Columbia-Washington Position Objective: This position is a fulltime, outside sales position. This position has responsibility for selling Xerox solutions and will market the full line of Xerox products, services and solutions to both current Xerox customers and non-customers within the MD/DC/VA geography. This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing a longer term strategies to ensure Xerox will retain the account and grow profitable new business revenue streams. Primary Responsibilities: • Responsible for managing the entire sales cycle with accountability to identify, engage and coordinate necessary internal Xerox resources to support sales cycle • Identify, articulate, and implements products, services and solutions to meet client requirements • Achieve sales targets for new business sales and renewals selling with focus on balanced order performance across all product lines with designated portfolio inside designated territory • Develop and implement business(short & long term) plans for client base to identify, sell, and support incremental value added services and/or products in existing client accounts • Establish and build account relationships at executive levels • Influence buy decisions by clearly articulating & positioning Xerox strategy and full spectrum of product portfolio, services and solutions to key decision makers • Responsible for ongoing customer satisfaction and engaging resources to resolve billing & service concerns • Local travel to accounts by driving a motor vehicle Qualifications: As a minimum candidates are required to have demonstrated: • University Graduate / Bachelors degree in business is preferred or equivalent relevant work experience • Customer driven approach • Knowledgeable regarding competitive landscape and industry trends • Excellent written and verbal communications skills • Organized team selling in a cross functional collaborative work environment • Proven track record for achieving monthly / quarterly / annual sales targets • Strong interpersonal and negotiation skill • Effective Presentation Skills • Excellent territory management, time management and closing skills • Federal or State & Local sales experience a plus • Posess a valid drivers license and a satisfactory driving record as determined by Xerox (may not include restrictions related to a DWI/DUI conviction) Job: Sales2012-01-26 21:43:05United StatesXeroxDistrict Of Columbia12002737DCWashington, DC26138628http://xerox.jobs/xml/26138628/jobUSASan FranciscoTitle: Managed Print Solutions Executive (MPSE) Location: United States-California-San Francisco Purpose of Role: Provide Regional coverage and expertise for Xerox Print Services (XPS), with primary ownership for the Assessment and Design phases of the XPS sales cycle. Scope of Role: Specialist role with regional coverage focusing on direct US Customer Operations (USCO) and open coverage accounts / territories. Strong focus on driving non-Xerox services revenue. Responsibilities: * Take the lead in providing expertise and support during the Assessment and Design phases of an XPS sales cycle. * Articulate the dynamics of the current Managed Print Services market and what is driving businesses/partners to move towards the MPS model (both internally and to clients). * Researches current technology and offering trends in the office device/software, MPS marketplace. * Use Xerox Print Services working processes and tools to Assess, Design, Implement and Manage [ADIM] an XPS solution. * Coach and support SSE in XPS prospect selection and initial development based on key defined selection criteria to address the sweet spot” of XPS marketplace. * Use the appropriate tools to Assess the customer environment, e.g. XDA * Use the appropriate tools to Design an XPS solution, including floor mapping. * Describe the components of the Xerox Print Services (XPS) offering in terms of industry standard definitions and expectations, and provide proof sources demonstrating our leadership in MPS. * Develop and articulate compelling value propositions describing the customer benefits by role (i.e. Finance, IT) of the XPS solution in terms of consistency and control, improved services, managing costs and managing compliance. * Position Xerox effectively against competitive offerings (e.g. HP, Ricoh / IKON, Canon, Lexmark, Konica-Minolta and local dealer offerings) and how these do or do not address the market. * Develop working relationships with key players (Client Asset Manager & team) and the various applications that will be used in the Implementation and Manage phases of the XPS sales cycle, as well as the documents and reports each player is responsible for maintaining. * Explain price plans and services. * Create compelling before and after TCO comparisons to help demonstrate XPS value. * Take the lead in presenting proposed XPS solution to customers. * 3 years successful selling experience or Bachelors Degree or equivalent experience (Marketing preferred). * Hunter” mentality – self-motivated and driven. * Proven executive level selling skills. * Demonstrated project / program management. * Demonstrated effectiveness in applying appropriate sales and account management processes and tools. * Demonstrates effective negotiation skills. * Proactively identifies and solves problems. * Works with account teams to monitor and ensure customer satisfaction. * Excellent written and oral communication skills. Job: Sales and Marketing / Creative Services2012-01-25 19:26:04United StatesXeroxCalifornia12002076CASan Francisco, CA26107412http://xerox.jobs/xml/26107412/jobUSALas VegasTitle: Service & Solutions Executive (SSE) Location: United States-Nevada-Las Vegas Job Purpose: This position is a full time, outside sales position. This position has responsibility for selling Xerox solutions and will market the full line of Xerox products, services and solutions to both current Xerox customers and non-customers within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing a longer term strategies to ensure Xerox will retain the account and grow new business. Key Responsibilities: * Responsible for managing the entire sales cycle with accountability to identify, engage and coordinate necessary internal Xerox resources to support sales cycle * Identify, articulate, and implements products, services and solutions to meet customer requirements * Achieve sales targets for new business sales and renewals selling with focus on balanced order performance across all product lines with designated portfolio inside designated territory * Develop and implements business(short & long term) plans for client base to identify, sell, and support incremental value added services and/or products in existing client accounts * Establish and build account relationships at executive levels * Influence buy decisions by clearly articulating & positioning Xerox strategy and full spectrum of product portfolio, services and solutions to key decision makers As a minimum candidates are required to have demonstrated: * University Graduate / Bachelors degree in business or equivalent relevant work experience * Customer driven approach * Knowledgeable regarding competitive landscape and industry trends * Excellent written and verbal communications skills * Organized team selling in a cross functional collaborative work environment * Proven track record for achieving monthly / quarterly / annual sales targets * Strong interpersonal and negotiation skill * Effective Presentation Skills Job: Sales and Marketing / Creative Services2012-01-24 21:40:31United StatesXeroxNevada12002638NVLas Vegas, NV26089205http://xerox.jobs/xml/26089205/jobUSANorwalkTitle: Manager, Corporate Communications Location: United States-Connecticut-Norwalk - Develop, implement and oversee communications programs that effectively describe and promote Xerox … our brand, products, services and corporate initiatives. This includes delivery of multimedia communication materials and providing executive writing support. - Develop and implement multimedia corporate communications strategy, including positioning, platform development and project management. - Provide communications/marketing support for key corporate platforms of innovation, Lean Six Sigma and sustainability working with subject matter experts and various senior organizational leaders. - Develop, produce and maintain brand communication materials and collaterals that represent the corporation, its enterprise-wide offerings and differentiated value propositions, ie: Xerox overview video, capabilities presentation, fact sheet, elevator talk tracks, etc. - Oversee production of enterprise reports, both online and printed versions. Responsibilities include development of break through creative, benchmark latest trends and tightly manage budget. (Annual Report, Report on Global Citizenship) - Oversee the management and coordination of Xerox’s Leadership Team Meeting / Senior Council Meetings, including theme, agenda development, production and event support and presentation, video and collateral development. - Provide executive writing support for the CEO and other top executives including blog posts, speeches, op-eds, letters, etc. - Marketing and/or communications professional with demonstrated success managing cross-functional projects and people. - Portfolio of creative executions produced for corporate purposes, i.e. annual reports, brochures, presentations. - Excellent written and oral communications skills. Strong editing skills. - Demonstrated expertise in managing creative agencies and implementing large-scale global communication projects. - Ability to juggle multiple projects through highly effective organizational skills and make sound decisions quickly and efficiently. - Demonstrated ability to exercise good judgment and effectively manage communications involving confidential and sensitive topics. - 10 years in marketing and/or communications role with demonstrated experience leading communications-related projects and teams. - Bachelor’s degree, masters preferred in communication, marketing or related area. Job: Corporate Administration2012-01-24 21:39:53United StatesXeroxConnecticut12002304CTNorwalk, CT26089193http://xerox.jobs/xml/26089193/jobUSASan FranciscoTitle: Graphic Communications Solutions Executive (GCSE) Location: United States-California-San FranciscoJob Purpose: The GCSE is a sales specialist and subject matter expert responsible for selling the entire solution portfolio, application development, customer retention, territory penetration and volume and revenue growth in customer and non-customer Graphic Communications accounts. Key Responsibilities: •Communicate Xerox strategies and direction to key customer decision makers. •Responsible for prospect development, sales calls, product demonstrations, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. •Position Xerox solutions to demonstrate how they contribute to improvement in customers’ key business/financial measures. •Develop value propositions that address the business impact Xerox could have on key Graphic Communications business concerns, issues and initiatives. •Deliver sales activity levels sufficient to support over-achievement, territory coverage and 100% customer satisfaction for the full range of products and services. •Aggressively pursue competitive accounts and effectively differentiate Xerox solutions/services from competitors. •BS/BA degree in business and/or technology, or equivalent experience. •Between 3 – 5 years of successful solutions selling experience; color/graphic arts experience preferred. •Knowledge of workflow, industry color and monochrome applications, product positioning and competitive product strategies. •Knowledge of graphic communications arts pre-press environments. •Credible knowledge of systems and technologies important to the sale and implementation of Xerox solutions and services offerings. •Ability to influence, negotiate and gain commitment at all organizational levels. •Proven ability to manage the lifecycle of multiple complex sales cycles. •Proven consultative sales and account management experience; system selling experience preferred. •Willingness to take risks, try new approaches and question traditional assumptions. •Ability to optimize the balance of time spent on critical, customer-facing activities versus administrative activities that decrease sales productivity. •Results oriented with excellent record of success (over-achievement of sales quota, top sales ranking, awards, achievement recognition). •Ability to read and interpret financial statements, annual reports, and other financial documents. •Proficiency in using the internet for research. •Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales2012-01-24 21:39:41United StatesXeroxCalifornia12002425CASan Francisco, CA26089190http://xerox.jobs/xml/26089190/jobUSABostonTitle: Managed Print Solutions Executive (MPSE) Location: United States-Massachusetts-Boston Purpose of Role: Provide Regional coverage and expertise for Xerox Print Services (XPS), with primary ownership for the Assessment and Design phases of the XPS sales cycle. Scope of Role: Specialist role with regional coverage focusing on direct US Customer Operations (USCO) and open coverage accounts / territories. Strong focus on driving non-Xerox services revenue. Responsibilities: * Take the lead in providing expertise and support during the Assessment and Design phases of an XPS sales cycle. * Articulate the dynamics of the current Managed Print Services market and what is driving businesses/partners to move towards the MPS model (both internally and to clients). * Researches current technology and offering trends in the office device/software, MPS marketplace. * Use Xerox Print Services working processes and tools to Assess, Design, Implement and Manage [ADIM] an XPS solution. * Coach and support SSE in XPS prospect selection and initial development based on key defined selection criteria to address the sweet spot” of XPS marketplace. * Use the appropriate tools to Assess the customer environment, e.g. XDA * Use the appropriate tools to Design an XPS solution, including floor mapping. * Describe the components of the Xerox Print Services (XPS) offering in terms of industry standard definitions and expectations, and provide proof sources demonstrating our leadership in MPS. * Develop and articulate compelling value propositions describing the customer benefits by role (i.e. Finance, IT) of the XPS solution in terms of consistency and control, improved services, managing costs and managing compliance. * Position Xerox effectively against competitive offerings (e.g. HP, Ricoh / IKON, Canon, Lexmark, Konica-Minolta and local dealer offerings) and how these do or do not address the market. * Develop working relationships with key players (Client Asset Manager & team) and the various applications that will be used in the Implementation and Manage phases of the XPS sales cycle, as well as the documents and reports each player is responsible for maintaining. * Explain price plans and services. * Create compelling before and after TCO comparisons to help demonstrate XPS value. * Take the lead in presenting proposed XPS solution to customers. * 3 years successful selling experience or Bachelors Degree or equivalent experience (Marketing preferred). * Hunter” mentality – self-motivated and driven. * Proven executive level selling skills. * Demonstrated project / program management. * Demonstrated effectiveness in applying appropriate sales and account management processes and tools. * Demonstrates effective negotiation skills. * Proactively identifies and solves problems. * Works with account teams to monitor and ensure customer satisfaction. * Excellent written and oral communication skills. Job: Sales and Marketing / Creative Services2012-01-23 18:20:44United StatesXeroxMassachusetts12002430MABoston, MA26043569http://xerox.jobs/xml/26043569/jobUSARochesterTitle: Managed Print Solutions Executive (MPSE) Location: United States-New York-Rochester Purpose of Role: Provide Regional coverage and expertise for Xerox Print Services (XPS), with primary ownership for the Assessment and Design phases of the XPS sales cycle. Scope of Role: Specialist role with regional coverage focusing on direct US Customer Operations (USCO) and open coverage accounts / territories. Strong focus on driving non-Xerox services revenue. Responsibilities: * Take the lead in providing expertise and support during the Assessment and Design phases of an XPS sales cycle. * Articulate the dynamics of the current Managed Print Services market and what is driving businesses/partners to move towards the MPS model (both internally and to clients). * Researches current technology and offering trends in the office device/software, MPS marketplace. * Use Xerox Print Services working processes and tools to Assess, Design, Implement and Manage [ADIM] an XPS solution. * Coach and support SSE in XPS prospect selection and initial development based on key defined selection criteria to address the sweet spot” of XPS marketplace. * Use the appropriate tools to Assess the customer environment, e.g. XDA * Use the appropriate tools to Design an XPS solution, including floor mapping. * Describe the components of the Xerox Print Services (XPS) offering in terms of industry standard definitions and expectations, and provide proof sources demonstrating our leadership in MPS. * Develop and articulate compelling value propositions describing the customer benefits by role (i.e. Finance, IT) of the XPS solution in terms of consistency and control, improved services, managing costs and managing compliance. * Position Xerox effectively against competitive offerings (e.g. HP, Ricoh / IKON, Canon, Lexmark, Konica-Minolta and local dealer offerings) and how these do or do not address the market. * Develop working relationships with key players (Client Asset Manager & team) and the various applications that will be used in the Implementation and Manage phases of the XPS sales cycle, as well as the documents and reports each player is responsible for maintaining. * Explain price plans and services. * Create compelling before and after TCO comparisons to help demonstrate XPS value. * Take the lead in presenting proposed XPS solution to customers. * 3 years successful selling experience or Bachelors Degree or equivalent experience (Marketing preferred). * Hunter” mentality – self-motivated and driven. * Proven executive level selling skills. * Demonstrated project / program management. * Demonstrated effectiveness in applying appropriate sales and account management processes and tools. * Demonstrates effective negotiation skills. * Proactively identifies and solves problems. * Works with account teams to monitor and ensure customer satisfaction. * Excellent written and oral communication skills. Job: Sales and Marketing / Creative Services2012-01-23 18:20:37United StatesXeroxNew York12002432NYRochester, NY26043562http://xerox.jobs/xml/26043562/jobUSAAlbanyTitle: Color & Monochrome Solutions Executive (CMSE) Location: United States-New York-Albany Job Purpose: The CMSE is a sales specialist and subject matter expert who is responsible for product line, application development, customer retention, territory penetration and volume growth in Color and Monochrome products. The CMSE collaborates with the Account Sales Manager and sales representatives on development and execution of account strategies and on achieving sales quota for Color and Monochrome products and services. Key Accountabilities: • Communicate the company’s Color and/or Monochrome strategies and direction to key customer decision makers. • Support sales reps in prospect development, sales calls, product demos, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Position color and monochrome solutions to demonstrate how they contribute to improvement in customers’ key business/financial measures. • Develop value propositions that address the business impact Xerox could have on key customer business concerns, issues and initiatives. • Generate and grow business for major accounts. • Develop business applications for Color and Monochrome product lines. • Take responsibility for closing business. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of products and services. • BS/BA degree in business and/or technology, or equivalent experience • Presentation and selling skills at executive levels required. • Proven consultative sales and account management experience; system selling experience preferred. • Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). • Familiarity with Client/Server environments, Network Scales (i.e. Personal Area Network (PAN), Local Area Network (LAN), Campus Area Network (CAN), Metropolitan Area Network (MAN), or Wide Area Network (WAN), Network Topologies (i.e. Bus Network, Star Network, Ring Network, Mesh Network, Star-bus Network), Network Operating Systems, Office Color and/or Monochrome Printers, standards and applications, and supporting protocols. • Familiarity with business process automation and workflow • Knowledge of Color and/or Monochrome Markets, Product Positioning and Competition. •Knowledge of Reproduction Departments of Graphic Arts environment is a plus. • Proficient knowledge of (or aptitude to master) network printing environments and network software. • Excellent negotiating and closing skills. • Personal drive and internal motivation toward high achievement. • Ability to read and interpret financial statements, annual reports, and other financial documents. •Proficiency in using the internet for research. •Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales and Marketing / Creative Services2012-01-21 00:01:27United StatesXeroxNew York12002085NYAlbany, NY26020601http://xerox.jobs/xml/26020601/jobUSASeattleTitle: Service & Solutions Executive (SSE) Location: United States-Washington-Seattle Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-01-17 22:48:41United StatesXeroxWashington12001840WASeattle, WA25946084http://xerox.jobs/xml/25946084/jobUSANorwalkTitle: International Tax Manager Location: United States-Connecticut-Norwalk Manager of International Tax with the skills and desire to work in a fast-paced Fortune 100 publicly-traded company. As a member of an experienced, quality tax team, this position will have the ability to influence the direction of tax policies and procedures and experience a broad variety of complex tax issues and transactions. A successful candidate will possess strong communication, analytical, and organizational skills in order to manage multiple large tax projects while working with the tax team to maintain an exciting, collaborative environment in which to work! Job Description: * Manage all aspects of U.S. International Tax compliance function and provide support for planning initiatives * Ensure timely and accurate completion of tax matters including the following: * Forms 5471, 8858, 1118, 5713, tax return disclosures and elections related to foreign operations, and all other required international tax filings. * Earnings and Profits calculations for foreign subsidiaries including maintaining foreign tax pools, sourcing foreign subsidiary income, and allocating/apportioning foreign subsidiary expenses. * Subpart F planning & compliance including calculating and substantiating inclusions for purposes of the U.S. tax return and advising on related planning strategies * Foreign Tax Credit calculation and substantiating for purposes of the U.S. tax return including advising on tax strategies for maximizing foreign tax credit benefits * Sourcing of Income and Allocation/Apportionment of expenses for purposes of the foreign tax credit calculation * FAS 109 tax provision calculation and review for foreign jurisdictions * Inbound and outbound withholding tax planning and compliance * Reviewing financial data for proper application of tax laws and advising on development and maintenance of accounting systems which provide tax information required to be reported * Supporting IRS and other taxing authority examinations * Supporting management with corporate business planning decisions by advising on the tax implications and results of various business strategies * Maintaining and communicating knowledge of past, present and potential future tax laws, regulations, rulings, procedures and court decisions Essential Functions: The International Tax Manager works with minimal supervision in the completion of complex tasks and functions as a technical tax advisor reporting to Senior Manager of International Tax. The candidate must: * Have the ability to interface clearly and concisely with all levels of management. * Have the ability to extract, analyze, and review data and make appropriate recommendations. * Work effectively in a team environment. * Be detail oriented and organized. * Be hard working and a quick learner with a positive can do” attitude and solid professionalism. * Be of the mind to deliver on deadline and on budget. * Be highly motivated, solution-driven with strong problem-solving and analytical skills. * Partner well with people at all levels within the organization. * Be comfortable working in a fast paced, often ambiguous environment. * Bachelor's Degree in Accounting required, with an advanced degree a plus – MBA or MST preferred. * CPA and/or JD preferred. * 8 years overall corporate and 5 years International income tax experience with public accounting firm and/or multinational corporation. * Strong project management skills and the ability to manage internal and external resources. * Excellent written and oral communication skills and a thorough understanding of international tax provisions of the Internal Revenue Code & Regulations as well as Subchapter C. * Strong experience with the Onesource tax software program. Job: Accounting / Finance2012-01-16 19:41:26United StatesXeroxConnecticut11019404CTNorwalk, CT25912681http://xerox.jobs/xml/25912681/jobUSASaint LouisTitle: Service & Solutions Executive (SSE) Location: United States-Missouri-Saint Louis Job Purpose: This position is a fulltime, outside sales position. This position has responsibility for selling Xerox solutions and will market the full line of Xerox products, services and solutions to both current Xerox customers and non-customers within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing a longer term strategies to ensure Xerox will retain the account and grow new business. Key Accountabilities: * Responsible for managing the entire sales cycle with accountability to identify, engage and coordinate necessary internal Xerox resources to support sales cycle * Identify, articulate, and implements products, services and solutions to meet customer requirements * Achieve sales targets for new business sales and renewals selling with focus on balanced order performance across all product lines with designated portfolio inside designated territory * Develop and implements business(short & long term) plans for client base to identify, sell, and support incremental value added services and/or products in existing client accounts * Establish and build account relationships at executive levels * Influence buy decisions by clearly articulating & positioning Xerox strategy and full spectrum of product portfolio, services and solutions to key decision makers As a minimum candidates are required to have demonstrated: * University Graduate / Bachelors degree in business or equivalent relevant work experience * Customer driven approach * Knowledgeable regarding competitive landscape and industry trends * Excellent written and verbal communications skills * Organized team selling in a cross functional collaborative work environment * Proven track record for achieving monthly / quarterly / annual sales targets * Strong interpersonal and negotiation skill * Effective Presentation Skills Job: Sales and Marketing / Creative Services2012-01-16 19:41:14United StatesXeroxMissouri11019640MOSaint Louis, MO25912654http://xerox.jobs/xml/25912654/jobUSARosemontTitle: Portfolio Risk Manager Location: United States-Illinois-Rosemont Portfolio Risk Manager Division: Xerox Global Leasing Location: Rosemont, IL or Rochester, NY Position Objectives Xerox Global Leasing is looking for a Portfolio Risk Manager to lead the development and implementation of robust portfolio monitoring and enterprise risk management practices across the Organization. The position will oversee multiple aspects of the Risk Management process and requires strong expertise throughout the credit life cycle. Essential Functions Portfolio Monitoring & Reporting Lead portfolio monitoring activities for Xerox US. Maintain a strong system of risk governance and consolidate reporting for rating agencies, US and Global Credit Committees. Prepare quarterly portfolio quality reviews and present findings and recommendations to the Xerox US Executive Team. Develop reliable metrics to better analyze the performance of NA operations and ensure consistent decisions regarding product performance, loss reserve, capital adequacy and profitability across the portfolio. Build robust and automated portfolio monitoring processes using advanced Excel, Access or SAS skills. Create early warning systems to proactively manage risk by quickly identifying areas of concerns and opportunities. Benchmark Xerox portfolio performance with the competition by reaching out to organizations like ELFA or external vendors. Financial Analysis Address complex financial and risk management problems and translate results into executable business solutions aimed at maximizing profitability and reducing risk. Lead credit loss forecasting activities for Xerox US using advanced financial and statistical modeling techniques that will incorporate the economic cycle as well as past and present portfolio performance trends. Develop portfolio vintage loss curve analysis, compare to benchmarks and recommend loss mitigation strategies when appropriate. Participate in loss reserving, risk-based pricing and capital adequacy initiatives to optimize the risk/return equation. Use simulation or optimization techniques to stress test the performance of the portfolio under various conditions. Advise Corporate Finance on ways to accurately capture portfolio performance for regulatory reporting requirements. Risk Operations Address complex financial and risk management problems and translate results into executable business solutions aimed at maximizing profitability and reducing risk. Work with the Collection and Workout organizations to develop advanced risk-based collection practices using internal early warning systems as well external predictive metrics from various data vendors. Partner with US Leasing and Marketing to develop customer credit insights, pre-approval programs and proactively inform Sales of the creditworthiness of customers in an effort to drive revenue growth and prevent losses. Work with Corporate Security and Legal on ways to identify, monitor and prevent irregular business practices. Help the underwriting teams assess and monitor operational metrics, manual workflow and the need for account or requests reassignments. Data Management Develop a good understanding of the Company’s data systems and partner with IT to build sound data warehousing capabilities. Work with IT and external data vendors to create automated portfolio reporting tools available real time without the need for extensive manual programming or lengthy data extraction process. Help creating an enterprise data warehouse that will centralize data coming from the full credit life cycle and multiple portfolios. Applicant Qualifications o 5 years experience in a corporate finance or portfolio monitoring role; preferably in commercial finance. o Sound understanding of enterprise risk management and its applications throughout the credit life cycle. o BA/BS Degree in a quantitative discipline, e.g. Economics, Mathematics, Statistics or Finance. o Formal corporate finance/ business training preferred. MBA a plus. o Strong quantitative skills applied in financial or statistical modeling. o Experience working with legacy data systems, extracting and cleaning data for portfolio analysis. o Proven understanding of accounting concepts, financial reporting, reserving, credit loss forecasting. o Self starter with strong project management skills and the ability to lead high-visibility projects from beginning to end. o Excellent verbal/ written communication skills at all levels of the organization, and especially in an executive setting. o Advanced PC skills (Excel, Access, PowerPoint). Knowledge of SAS, Crystal Ball or @Risk preferred. o Ability to manage and deliver on multiple priorities and tight deadlines. o Quality/ Lean 6 Sigma training a plus. Job: Accounting / Finance2012-01-12 22:51:34United StatesXeroxIllinois11019043ILRosemont, IL25871077http://xerox.jobs/xml/25871077/jobUSADallasTitle: Senior Staff, State Income Tax Location: United States-TX-Dallas Senior Staff in State Income Tax with the desire to work in a fast-paced, frequently changing, Fortune 500 publicly-traded company. In this position, the individual will work with a quality, experienced team on a broad variety of complex tax issues, transactions, and procedures with focus on state income and franchise tax. A successful candidate will possess good communication, analytical, and organizational skills in order to learn, perform, and gain progressive responsibilities within the Tax Team while experiencing an exciting, collaborative environment in which to work! Duties & Responsibilities: * Prepare state income and franchise tax returns, estimated payments and extensions, for a group of companies, including documentation to support tax filing positions. * Review of select separate company income and franchise tax returns, estimated payments and extensions. * Assist in gathering apportionment data from business units and reconciling to general ledger. * Assist in the resolution of state tax notices. * Assist in state provision calculations and reconciliation of tax–related general ledger accounts. * Assist with audits by providing records and supporting schedules. * Assist in the resolution of tax issues, basic research, planning, and special projects. * Interact with staff, business units, and taxing authorities to research and resolve problems. * Work cooperatively with other members of the Corporate Tax Department and to build professional relationships within Xerox. Qualifications: * 5 years of relevant experience in corporate state income and franchise tax. * Working knowledge of accounting practices and policies with an emphasis on tax policy, practices and procedures preferred. * Strong analytical, organizational, and problem-solving skills with an emphasis on detail. * Good oral and written communication skills. * Proficiency using PC software, including word processing and spreadsheets. * Proficiency in using tax software, OneSource a plus. * Experience with accounting systems, such as Hyperion Enterprise or J.D. Edwards, a plus. * Position is located just north of Downtown Dallas off Central Expressway and Haskell Ave. BS/BA degree in accounting or comparable work experience. Masters in Taxation and/or MBA a plus. CPA a plus. Job: Accounting / Finance2012-01-10 18:54:07United StatesXeroxTexas11019406TXDallas, TX25804118http://xerox.jobs/xml/25804118/jobUSASan JoseTitle: Business Development Executive (BDE) Location: United States-California-San Jose Job Purpose The Business Development Executive (BDE) function is a hunter role responsible for leading managed services sales, and with focus upon growing new revenue opportunities with clients across multiple industries within an assigned marketplace. Key Responsibilities • Deploying a strategy to sell managed services agreements / Global Document Outsourcing (GDO) Solutions to non-Xerox clients. • Fulfilling the role of subject matter expert, presenting the Xerox Services value proposition to executive level decision makers. • Ability to align customer business objectives with the entire Xerox portfolio of offerings. • Developing appropriate solutions using Xerox pricing and contract assembly tools. • Encourage general line sales competency in services and value-added solutions, as well as in the services portfolio. • Ability to foster and maintain cross-functional relationships with management, peers, support personnel, Xerox Services, and clients. • Growing profitable revenue through non-user establishments. • BS / BA degree required; MBA / MS / MA preferred. • Minimum of five years sales experience as a hunter in pursuit of new business development opportunities (solutions and/or consultative selling preferred). • C-level presence required. • Excellent written and verbal communications skills. • Conceptual selling and negotiation skills required. • Organized team selling experience preferred. • Customer relationship building / problem-solving skills required. • Strong track record of demonstrated success and quota achievement. • Experience developing business plans and understanding of vertical market industry solutions. • Demonstrates the following leadership qualities: o Business Maturity o Consultative Selling Approach o Customer Focus o Strong Teamwork Skills o Ability to effectively leverage resources. o Personal drive and commitment to the GDO business model; overall drive for positive business results. Job: Sales and Marketing / Creative Services2012-01-06 21:39:52United StatesXeroxCalifornia11018399CASan Jose, CA25749364http://xerox.jobs/xml/25749364/jobUSANorwalkTitle: Manager, Accounting for Income Taxes (FAS 109) Location: United States-Connecticut-Norwalk As Manager - Tax Accounting position, you will work with a quality, experienced team on a broad variety of complex tax issues with responsibility for the following: * FAS 109 tax provision and reporting (required experience). * Tax reconciliation and resolution of tax issues, basic research, planning, and special projects. * International tax, business tax reserves, and deferred taxes (desired). * A successful candidate will possess good communication, analytic, and organizational skills. * Advanced proficiency in corporate state and federal income tax. * Working knowledge of accounting practices and policies with an emphasis on tax policy, practices and procedures preferred. * Strong analytical, organizational, and problem-solving skills with an emphasis on detail orientation. * Good oral and written communication skills. * Proficiency using PC software, including word processing and spreadsheets. BS/BA degree in accounting or comparable work experience. Masters in Taxation and/or MBA a plus. CPA a plus. Job: Accounting / Finance2012-01-06 21:39:43United StatesXeroxConnecticut11019399CTNorwalk, CT25749361http://xerox.jobs/xml/25749361/jobUSADallasTitle: Manager, Accounting for Income Taxes (FAS 109) Location: United States-TX-Dallas Tax Manger with the desire to work in a fast-paced, frequently changing, Fortune 500 publicly-traded company. In this position, one will work with a quality, experienced team on a broad variety of complex tax issues, transactions, and procedures. A successful candidate will possess good communication, analytic, and organizational skills in order to learn, perform, and gain progressive responsibilities within the tax team while experiencing an exciting, collaborative environment in which to work! Representative Duties and Responsibilities: * Manage the preparation, calculation and the input of journal entries for the income tax provision for a group of companies. * Consolidate the provision calculation. * Manage the reconciliation of tax–related general ledger accounts. * Assist in the resolution of tax issues, basic research, planning, and special projects. * Assist with the review of federal or state income tax returns as assigned. * Interact with staff and business units to research and resolve problems. * Work cooperatively with other members of the ACS and Xerox tax department and to build professional relationships within ACS and Xerox. Qualifications: * 3-6 years of relevant experience in corporate federal income tax, or graduate degree. * Working knowledge of accounting practices and policies with an emphasis on tax policy, practices and procedures preferred. * Strong analytical, organizational, and problem-solving skills with an emphasis on detail orientation. * Good oral and written communication skills. * Proficiency using PC software, including spreadsheets and word processing. * OneSource or experience with other tax software a plus. BS/BA degree in accounting or comparable work experience. Masters in Taxation and/or MBA a plus. CPA a plus. Job: Accounting / Finance2012-01-06 21:39:43United StatesXeroxTexas11019407TXDallas, TX25749362http://xerox.jobs/xml/25749362/jobUSAGreenvilleTitle: Account Service Engineer Location: United States-South Carolina-Greenville The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a GDO customer in order to maintain the highest possible uptime for the customer. - While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. - The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. - The ASE engages Technical Resources when appropriate to support the client’s business requirements * Actual work location for this position will be in Seneca SC. 70% ASE functions; 30% DocuCare functions. Delivering superior customer satisfaction. Client Services - Perform services to ensure equipment availability to client site users - Check operation of equipment to ensure optimal print quality - Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications - Replace consumables, perform & track rebuilds of CRUs - Primary customer contact for maintenance, productivity & supply inventories - Equipment operation including finishing devices (copying, faxing, printing and scanning functions) - Download & installation of printer drivers for end-users - Pro-actively manage consumables and supplies using the DOS calculator - Complete customer inventory reporting - Conduct site inventory audits - Provide customer training to improve end user knowledge - Support equipment asset management - Perform equipment asset tracking - Track Move/Add/Change of office equipment assets at designated sites - Collect equipment meter information and submit for billing purposes utilizing data from CenterWare Web - Ensure SLAs are adhered to per SOW Service Repair and Maintenance - Perform preventative & corrective maintenance services - Problem diagnosis, isolation & repair process using Technical documentation, tools & resources - Diagnosis & correction of machine & image quality problems using machine diagnostics & visuals - Perform software loads, machine installation or removal & retrofits - Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.) - Provide monthly reporting of activities (Tracked via FWSS and/or Excel) - Maintain equipment service call log for each machine - Report all service call activity into the Call Handling PC application - Utilization of call handling and PM4 to report calls & parts usage. - Excellent customer service skills required - Previous CSE experience or electrical/mechanical repair experience - High School diploma or equivalent - Required: Successful completion of EL CSE test battery including Ishihara Color Vision test - Required: Successful completion of extensive background screen - Vocational or technical certificate in electrical / electronic curriculum or similar military experience - Functional level competency in computer / network skills - Functional level competency in Microsoft Office - Listen, understand, & communicate effectively - Effective interpersonal skill behaviors - Ability to perform maintenance and repair of electronic /electrical /mechanical printing or computer equipment - Effective organizational skills - Able to interact with diverse client population - Document job activities, plan and coordinate services deliverables - PC skills in MS Office applications, Internet navigation - Basic understanding of network printing, job creation, and submission - Ability to manage multiple tasks - Lift and move up to 50 pounds - Reliable, dependable transportation - Experienced delivering services to a on-site client environment Job: Client Relationship Management / Contract / Service Delivery / Print Ops2012-01-05 18:06:09United StatesXeroxSouth Carolina12000510SCGreenville, SC25713450http://xerox.jobs/xml/25713450/jobUSACharlotteTitle: Account Service Engineer Location: United States-North Carolina-Charlotte The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a GDO customer in order to maintain the highest possible uptime for the customer. - While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. - The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. - The ASE engages Technical Resources when appropriate to support the client’s business requirements 70% ASE functions; 30% DocuCare functions. Delivering superior customer satisfaction. Client Services - Perform services to ensure equipment availability to client site users - Check operation of equipment to ensure optimal print quality - Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications - Replace consumables, perform & track rebuilds of CRUs - Primary customer contact for maintenance, productivity & supply inventories - Equipment operation including finishing devices (copying, faxing, printing and scanning functions) - Download & installation of printer drivers for end-users - Pro-actively manage consumables and supplies using the DOS calculator - Complete customer inventory reporting - Conduct site inventory audits - Provide customer training to improve end user knowledge - Support equipment asset management - Perform equipment asset tracking - Track Move/Add/Change of office equipment assets at designated sites - Collect equipment meter information and submit for billing purposes utilizing data from CenterWare Web - Ensure SLAs are adhered to per SOW Service Repair and Maintenance - Perform preventative & corrective maintenance services - Problem diagnosis, isolation & repair process using Technical documentation, tools & resources - Diagnosis & correction of machine & image quality problems using machine diagnostics & visuals - Perform software loads, machine installation or removal & retrofits - Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.) - Provide monthly reporting of activities (Tracked via FWSS and/or Excel) - Maintain equipment service call log for each machine - Report all service call activity into the Call Handling PC application - Utilization of call handling and PM4 to report calls & parts usage. - Excellent customer service skills required - Previous CSE experience or electrical/mechanical repair experience - High School diploma or equivalent - Required: Successful completion of EL CSE test battery including Ishihara Color Vision test - Required: Successful completion of extensive background screen - Vocational or technical certificate in electrical / electronic curriculum or similar military experience - Functional level competency in computer / network skills - Functional level competency in Microsoft Office - Listen, understand, & communicate effectively - Effective interpersonal skill behaviors - Ability to perform maintenance and repair of electronic /electrical /mechanical printing or computer equipment - Effective organizational skills - Able to interact with diverse client population - Document job activities, plan and coordinate services deliverables - PC skills in MS Office applications, Internet navigation - Basic understanding of network printing, job creation, and submission - Ability to manage multiple tasks - Lift and move up to 50 pounds - Reliable, dependable transportation - Experienced delivering services to a on-site client environment Job: Client Relationship Management / Contract / Service Delivery / Print Ops2012-01-05 18:05:58United StatesXeroxNorth Carolina12000508NCCharlotte, NC25713434http://xerox.jobs/xml/25713434/jobUSASanta AnaTitle: Service & Solutions Executive (SSE) Location: United States-California-Santa Ana Job Purpose: This position is a full time, outside sales position. This position has responsibility for selling Xerox solutions and will market the full line of Xerox products, services and solutions to both current Xerox customers and non-customers within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing a longer term strategies to ensure Xerox will retain the account and grow new business. Key Responsibilities: * Responsible for managing the entire sales cycle with accountability to identify, engage and coordinate necessary internal Xerox resources to support sales cycle * Identify, articulate, and implements products, services and solutions to meet customer requirements * Achieve sales targets for new business sales and renewals selling with focus on balanced order performance across all product lines with designated portfolio inside designated territory * Develop and implements business(short & long term) plans for client base to identify, sell, and support incremental value added services and/or products in existing client accounts * Establish and build account relationships at executive levels * Influence buy decisions by clearly articulating & positioning Xerox strategy and full spectrum of product portfolio, services and solutions to key decision makers As a minimum candidates are required to have demonstrated: * University Graduate / Bachelors degree in business or equivalent relevant work experience * Customer driven approach * Knowledgeable regarding competitive landscape and industry trends * Excellent written and verbal communications skills * Organized team selling in a cross functional collaborative work environment * Proven track record for achieving monthly / quarterly / annual sales targets * Strong interpersonal and negotiation skill * Effective Presentation Skills Job: Sales and Marketing / Creative Services2012-01-04 18:43:21United StatesXeroxCalifornia12000004CASanta Ana, CA25690197http://xerox.jobs/xml/25690197/jobUSARedmondTitle: Client Account Manager - CDLS Location: United States-Washington-Redmond The Client Account Manager for Translation and Localization takes ownership of the Microsoft Localization contract in order to deliver planned revenue, profit and customer satisfaction via 100% contract compliance. The following are major roles the Client Account Manager must perform Client interface: * Ensure customer expectations & requirements are established & fully documented in SOWs * Direct and manage overall external & internal performance reporting (MBRs / QBRs) back to the client * Provide central client interface & escalation route for issues/incidents * Own & manage customer satisfaction process * Manage/support process improvements within the customer’s processes and Xerox’s processes * Influence Customers through communication of Xerox processes & technology capabilities to ensure our added value is understood & customer loyalty secured * Educate customer on Xerox processes and procedures to ensure streamlined delivery of services * Ensure that Xerox is seen as a Trusted Advisor by the client in order to promote and drive Same Account Revenue Growth opportunities. * In partnership with the customer, develop future direction for process improvement / innovation Internal Interface: * Present a monthly contract summary to the Management Team including revenue, volumes, issues, and recommended improvements * Provide timely and accurate input to the revenue & production outlook processes to enable effective planning & deployment of delivery and/or pre-sales resources * Work with production teams to understand cost drivers and to champion productivity improvements and innovation to drive costs down * Ensure overall SOW compliance, and close on SOW gaps with the delivery group * Provide input to ongoing production strategies as the champion and voice of the customer * Assist in any aspects of delivery in order to maintain SOWs and to better understand where process improvements can be made * Ensure standardization and focus on consistency of services provided across MS Lines of Business. Implementation: * Work closely with Implementation Management and Production / Delivery leads to ensure any new business is stood up correctly and any issues are resolved prior to steady-state delivery Same Account Revenue Growth: * Provide localization SME support to the Account Teams to drive SARG opportunities * Deliver presentations to prospective MS customers * Work with Account team reps to respond to RFPs Skills Required: * Minimum 3-5 years of experience in Translation and Localization industry * Experience with Microsoft a plus * Must be process oriented * Must be able to work closely with customers and delivery personnel * Must be able to grasp complex processes and be able to articulate them to prospective clients * Must have excellent communication skills * Must be able to facilitate continuous improvement cycles with delivery personnel * Must have excellent written skills * Must be proficient in the following tool sets: * Excel * Word * PowerPoint Job: Language & Localization2012-01-03 23:16:29United StatesXeroxWashington11017466WARedmond, WA25673072http://xerox.jobs/xml/25673072/jobUSAMinneapolisTitle: Managed Print Solutions Executive (MPSE) Location: United States-Minnesota-Minneapolis Purpose of Role: Provide Regional coverage and expertise for Xerox Print Services (XPS), with primary ownership for the Assessment and Design phases of the XPS sales cycle. Scope of Role: Specialist role with regional coverage focusing on direct USCO accounts and territories (large / medium accounts). Strong focus on driving $5,000 month Non-Xerox services contracts. Responsibilities: · Take the lead in providing expertise and support during the Assessment and Design phases of an XPS sales cycle. · Articulate the dynamics of the current Managed Print Services market and what is driving businesses/partners to move towards the MPS model (both internally and to clients). · Researches current technology and offering trends in the office device/software, MPS marketplace. · Use Xerox Print Services working processes and tools to Assess, Design, Implement and Manage [ADIM] an XPS solution. · Coach and support SSE in XPS prospect selection and initial development based on key defined selection criteria to address the sweet spot” of XPS marketplace. · Use the appropriate tools to Assess the customer environment, e.g. XDA · Use the appropriate tools to Design an XPS solution, including floor mapping. · Describe the components of the Xerox Print Services (XPS) offering in terms of industry standard definitions and expectations, and provide proof sources demonstrating our leadership in MPS. · Develop and articulate compelling value propositions describing the customer benefits by role (i.e. Finance, IT) of the XPS solution in terms of consistency and control, improved services, managing costs and managing compliance. · Position Xerox effectively against competitive offerings (e.g., HP, Ricoh / Ikon, Canon, Lexmark, Konica-Minolta and local dealer offerings) and how these do or do not address the market. · Develop working relationships with key players (Client Asset Manager & team) and the various applications that will be used in the Implementation and Manage phases of the XPS sales cycle, as well as the documents and reports each player is responsible for maintaining. · Explain price plans and services. · Create compelling before and after TCO comparisons to help demonstrate XPS value. · Take the lead in presenting proposed XPS solution to customers. · 3 years successful selling experience or Bachelors Degree or equivalent experience (Marketing preferred).<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> · Proven executive level selling skills. · Proven MPS sales skills · Demonstrated project / program management. · Lean Six Sigma Green Belt Certification or in process to achieve. · Demonstrated effectiveness in applying appropriate sales and account management processes and tools. · Demonstrates effective negotiation skills. · Proactively identifies and solves problems. · Works with account teams to monitor and ensure customer satisfaction. · Excellent written and oral communication skills. · Must reside in Minneapolis or surrounding area. Job: Sales and Marketing / Creative Services2011-12-30 19:56:04United StatesXeroxMinnesota11019488MNMinneapolis, MN25613599http://xerox.jobs/xml/25613599/jobUSAGrand RapidsTitle: Integrated Sales Manager (ISM) Location: United States-Michigan-Grand Rapids Responsibilities: • Coach and counsel team members on all sales and marketing processes. • Manage operational performance of a team to achieve business objectives in the areas of: • Revenue & Expense • Profit growth • Customer Satisfaction • Employee Motivation & Satisfaction • Implement industry strategies and tactical actions • Deploy Document Solutions and Enterprise Services Strategies. • Identify and develop business relationships with key influencers and decision makers at corporate level of the client organizations. • Ensure 100% coverage of buying decisions through the effective and timely engagement of appropriate resources. • Develop strategic business plan for client organizations. • Implement and inspect the use of the Xerox Sales Management Process. • Ensure placement and implementation of strategically relevant Xerox solutions that enhance value to client organizations. • Manage relationships with key stakeholders, i.e. Customer Services, Customer Business Centers, Client Services, Focus Executives and third-party alliances. • Utilize Knowledge Sharing techniques to seek out and share solutions. • Utilize all hybrid-marketing strategies to enhance our value to clients. Qualifications: • 4-7 years successful selling in target environment and of integrated solutions and services. • Excellent working knowledge of Xerox Solutions and Services. • Some combination of consulting, in-depth knowledge of one or more key business processes, systems integration. • Excellent written and verbal communications skills. • Strong negotiation skills. • Excellent relationship builder. • Successful sales of integrated solutions and services in a systems environment. • Financial experience including proven P&L track record. Job: Sales and Marketing / Creative Services2011-12-30 19:55:55United StatesXeroxMichigan11019109MIGrand Rapids, MI25613596http://xerox.jobs/xml/25613596/jobUSABostonTitle: Production Color Solutions Executive (PCSE) Location: United States-Massachusetts-Boston Job Purpose: The PCSE supports development and execution of account strategies and achievement of sales quota for iGen3/4 solutions. The PCSE is a sales specialist and subject matter expert responsible for Xerox iGen3/4 application development, customer retention, territory penetration and volume growth in customer and non-customer Graphic Communications accounts. Key Accountabilities: * Communicate Xerox strategies and direction to key customer decision makers. * Develop value propositions that address the business impact iGen3/4 solutions could have on key Graphic Communications and in-plant operation business concerns, issues and initiatives. * Drive Support iGen3/4 prospect development, sales calls, product demonstrations, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. * Coordinate iGen3/4 focused customer events. * Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of iGen hardware and software solutions. * Aggressively pursue competitive accounts and effectively differentiate Xerox solutions/services from competitors. * BS/BA degree in business and/or technology, or equivalent experience. * Minimum five years successful networked digital color production selling experience or equivalent industry related selling experience * Ability to demonstrate advanced features of color servers and digital color presses and communicate their benefits in an existing customer environment. * Knowledge of document management systems design and deployment. * Process color and digital pre-press experience that includes knowledge of LANs, client environments, operating systems, PDLs, print enablers, graphic arts and desktop publishing applications. * Ability to analyze existing document workflow and suggest solutions to enhance profitability and productivity. * Knowledge of color markets, product positioning and competition. * Experience with all aspects of a Commercial Printer’s business process (Sales, Estimating, CRM, Scheduling, File Transfer, Image Acquisition, Proofing, Printing, Finishing, Packaging, and Distribution as well as In-Plant experience and knowledge. * Knowledge of variable information printing (file conversions, common databases, data mining, commercial document creation applications, data driven objects as well as line driven data) desirable. * E-business experience a plus. * Proven ability to manage the lifecycle of multiple complex sales cycles. * Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). * Ability to read and interpret financial statements, annual reports, and other financial documents. * Proficiency in using the internet for research. * Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales2011-12-29 18:48:16United StatesXeroxMassachusetts11019162MABoston, MA25600589http://xerox.jobs/xml/25600589/jobUSALittle RockTitle: Service & Solutions Executive (SSE) Location: United States-Arkansas-Little Rock Job Purpose: This position is a fulltime, outside sales position. This position has responsibility for selling Xerox solutions and will market the full line of Xerox products, services and solutions to both current Xerox customers and non-customers within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing a longer term strategies to ensure Xerox will retain the account and grow new business. Key Accountabilities: * Responsible for managing the entire sales cycle with accountability to identify, engage and coordinate necessary internal Xerox resources to support sales cycle * Identify, articulate, and implements products, services and solutions to meet customer requirements * Achieve sales targets for new business sales and renewals selling with focus on balanced order performance across all product lines with designated portfolio inside designated territory * Develop and implements business(short & long term) plans for client base to identify, sell, and support incremental value added services and/or products in existing client accounts * Establish and build account relationships at executive levels * Influence buy decisions by clearly articulating & positioning Xerox strategy and full spectrum of product portfolio, services and solutions to key decision makers As a minimum candidates are required to have demonstrated: * University Graduate / Bachelors degree in business or equivalent relevant work experience * Customer driven approach * Knowledgeable regarding competitive landscape and industry trends * Excellent written and verbal communications skills * Organized team selling in a cross functional collaborative work environment * Proven track record for achieving monthly / quarterly / annual sales targets * Strong interpersonal and negotiation skill * Effective Presentation Skills Job: Sales2011-12-29 18:48:06United StatesXeroxArkansas11019411ARLittle Rock, AR25600587http://xerox.jobs/xml/25600587/jobUSAPhiladelphiaTitle: Production Color Solutions Executive (PCSE) Location: United States-Pennsylvania-Philadelphia Job Purpose: The PCSE supports development and execution of account strategies and achievement of sales quota for iGen3/4 solutions. The PCSE is a sales specialist and subject matter expert responsible for Xerox iGen3/4 application development, customer retention, territory penetration and volume growth in customer and non-customer Graphic Communications accounts. Key Accountabilities: * Communicate Xerox strategies and direction to key customer decision makers. * Develop value propositions that address the business impact iGen3/4 solutions could have on key Graphic Communications and in-plant operation business concerns, issues and initiatives. * Drive Support iGen3/4 prospect development, sales calls, product demonstrations, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. * Coordinate iGen3/4 focused customer events. * Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of iGen hardware and software solutions. * Aggressively pursue competitive accounts and effectively differentiate Xerox solutions/services from competitors. * BS/BA degree in business and/or technology, or equivalent experience. * Minimum five years successful networked digital color production selling experience or equivalent industry related selling experience * Ability to demonstrate advanced features of color servers and digital color presses and communicate their benefits in an existing customer environment. * Knowledge of document management systems design and deployment. * Process color and digital pre-press experience that includes knowledge of LANs, client environments, operating systems, PDLs, print enablers, graphic arts and desktop publishing applications. * Ability to analyze existing document workflow and suggest solutions to enhance profitability and productivity. * Knowledge of color markets, product positioning and competition. * Experience with all aspects of a Commercial Printer’s business process (Sales, Estimating, CRM, Scheduling, File Transfer, Image Acquisition, Proofing, Printing, Finishing, Packaging, and Distribution as well as In-Plant experience and knowledge. * Knowledge of variable information printing (file conversions, common databases, data mining, commercial document creation applications, data driven objects as well as line driven data) desirable. * E-business experience a plus. * Proven ability to manage the lifecycle of multiple complex sales cycles. * Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). * Ability to read and interpret financial statements, annual reports, and other financial documents. * Proficiency in using the internet for research. * Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales2011-12-29 18:48:05United StatesXeroxPennsylvania11019161PAPhiladelphia, PA25600586http://xerox.jobs/xml/25600586/jobUSATallahasseeTitle: Service & Solutions Executive (SSE) Location: United States-Florida-Tallahassee Job Purpose: This position is a fulltime, outside sales position. This position has responsibility for selling Xerox solutions and will market the full line of Xerox products, services and solutions to both current Xerox customers and non-customers within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing a longer term strategies to ensure Xerox will retain the account and grow new business. Key Accountabilities: * Responsible for managing the entire sales cycle with accountability to identify, engage and coordinate necessary internal Xerox resources to support sales cycle * Identify, articulate, and implements products, services and solutions to meet customer requirements * Achieve sales targets for new business sales and renewals selling with focus on balanced order performance across all product lines with designated portfolio inside designated territory * Develop and implements business(short & long term) plans for client base to identify, sell, and support incremental value added services and/or products in existing client accounts * Establish and build account relationships at executive levels * Influence buy decisions by clearly articulating & positioning Xerox strategy and full spectrum of product portfolio, services and solutions to key decision makers As a minimum candidates are required to have demonstrated: * University Graduate / Bachelors degree in business or equivalent relevant work experience * Customer driven approach * Knowledgeable regarding competitive landscape and industry trends * Excellent written and verbal communications skills * Organized team selling in a cross functional collaborative work environment * Proven track record for achieving monthly / quarterly / annual sales targets * Strong interpersonal and negotiation skill * Effective Presentation Skills Job: Sales2011-12-29 18:47:45United StatesXeroxFlorida11017623FLTallahassee, FL25600575http://xerox.jobs/xml/25600575/jobUSANew YorkTitle: Manager of Client Services Location: United States-New York-New York Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. Position Overview : The position is a management role for a team of Client Service professionals. The purpose of this position is three-fold: (1) oversight and leadership for Client Managers; (2) high-level management of cases from inception to completion; and (2) technology consultation and client service to all assigned customers. General Role: The individual in this position: · Is accountable for the progress, performance and quality for all work by Client Service staff; · Provides a customer relations role to provide a high degree of client service and support across a wide spectrum of clients; · Provides workflow management for Client Service projects by prioritizing work and coordinating workflow; · Communicates regularly with clients to assess needs, develop project strategy and report milestones. · Serves as a point of contact for internal XLS relations and performance; · Follows and enforces department wide protocols and standards; · Reports to the Vice President of Client Services and provides leadership to a regional Client Service team. The individual in this position must demonstrate people management skills as well as project management skills. The job requires experience in all aspects of complex litigation and data management and an understanding of the litigation and discovery process. The Manager must be able to work independently and effectively with attorneys, clients, vendors, management and peers. The skill set must include application of technology know-how, problem solving, status reporting, budget creation, strategic plan input and personnel management. Leadership/Supervisory (70%) The primary portion of this position is supervising 10-12 subordinate employees. He/she carries out supervisory responsibilities in accordance with policies and applicable laws. The responsibilities include interviewing, hiring, and training employees; directing work, appraising performance, rewarding and disciplining performance, addressing complaints and resolving problems. The Manager position will: · Lead by example; establish clear expectations; set direction and priorities; ensure that work levels are balanced among all staff; resolve internal staff issues in a timely manner; keep staff informed of all appropriate information; build on effective team; delegate at appropriate level; · Facilitate the development of staff by providing opportunities and support; provide timely feedback on work product; regularly coach, evaluate, and recognize staff performance and accomplishments; · Adhere to Company standards and protocols; seek opportunities to improve department efficiency and reduce expenses by streamlining or consolidating functional areas. Client Management (30%) The Manager position also provides expertise of project management as follows: · Oversee all project activities and workflow; prioritize work of Client Service team. · Interact with to become familiar with all activities of the team, determine case team special needs, desired outcome, required functionality and special needs. · Ensure comprehensive project plans, regulates status reports and post mortem reports; · Direct progress of projects, establishes project milestones, and monitor project status regularly; · Conduct educational sessions regarding industry updates; · Determine needs of the Clients by meeting with attorneys to determine review and production needs and make recommendations for the appropriate workflow and project schedule needed to most effectively and efficiently meet the team’s goals; · Follow Standard Operating Procedures and abide by protocols. · Minimum of five (5) or more years' experience in management position(s) with law firms, corporate legal departments and/or electronic discovery service providers. · Deep understanding of eDiscovery and the litigation support industry. · Bachelor’s degree required. Advanced degree a strong plus. Project Management Professional (PMP) designation a plus. · Proven leadership skills in building and managing a team of dedicated service professionals. · Ability to work well under pressure and meet tight deadlines. · Strong organizational and project management skills, the ability to effectively juggle competing demands, prioritize appropriately, and oversee multiple tasks simultaneously. · Strong technical understanding and/or experience with e-discovery process, lifecycle and technical issues a must. · Advanced knowledge and experience with all MS Office applications, especially MS Excel. Extensive working experience with industry leading litigation support software or comparable applications. · Strong oral and written communication skills to effectively communicate with diverse audiences of varying degrees of expertise. · High degree of confidence and energy level coupled with strong leadership initiative. · Strong interpersonal skills and excellent customer service skills. · Strong understanding IT systems and technology. Job: Professional Services / Project Management2011-12-21 19:49:43United StatesXeroxNew York11018967NYNew York, NY25499358http://xerox.jobs/xml/25499358/jobUSAAlbanyTitle: Software Quality Assurance Analyst Location: United States-New York-Albany Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry Quality Assurance & Release Support As a member of the Development team, this individual will be responsible for quality releases to production and handling support problems after release. Responsibilities include testing software (system level testing, functional and regression testing) before it is released, executing the release of software to the production environment, and responding to support issues after release. Responsibilities * Test planning, execution, and verification using manual and automated processes * Create and maintain complex test environments * File defect reports using a tracking system and follow up on the problems through complete resolution * Work closely with the development team to identify bugs * Design, implement and maintain comprehensive test cases and test plans * Track test results for each release in the TestTrack software tool * Maintain a thorough understanding of the current system, so as to figure out ways to best test for defects. * Perform Configuration Management duties * Responsibility for merging code in source control environment (e.g. Perforce) to create new releases * Handle the release process to Production * Work towards release automation as much as possible * Compile and maintain a list of changes that went into each release * Communicate the Release content and timing to stakeholders * Respond to Support issues Requirements * Minimum BA/BS Degree in IT, Computer Science, or a related field * 3 Years experience in a Software Quality Assurance role * Experience conducting manual testing of database and server applications * Experience conducting manual testing of a Web Application * Ability to read and understand PERL, JavaScript, SQL, PL/SQL, PHP, Linux Shell scripts, C/C , C#, a plus * Familiarity with Linux and Windows environments * Extreme attention to detail * Strong problem solving skills * The ability to work cross-functionally and interface with other departments to accomplish a task * Strong work ethic, ability to work a flexible schedule, including some evening and weekend hours * Ability to work with deadlines in a fast paced environment * Excellent communication and social skills Drawing on diversity of a global workforce and offering an equal opportunity to achieve success. EOE M/F/D/V. Job: Professional Services / Project Management2011-12-20 22:12:26United StatesXeroxNew York11017341NYAlbany, NY25483053http://xerox.jobs/xml/25483053/jobUSAWebsterTitle: Software Engineer Location: United States-New York-Webster Deliver high-quality, maintainable, embedded software • Effectively applies object-oriented principles • Collaborates within work team to refine software delivery processes, develop solutions to technical problems and plan development tasks • Collaborates across functional boundaries to understand customer requirements • Improves system software quality through test-driven development and unit test creation Ability to build a software development task plan to an established set of requirements Contributes a particular domain knowledge to the work team's plan; builds knowledge across domains over time Ensures build integrity and takes initiative to resolve build problems when they occur Highly motivitated and flexible. Seeks challenges and continuous learning Ability to communicate effectively, in writing and verbally Ability to time manage and improve delivery estimates Minimum Education & Experience: BS in Computer Science, Software Engineering or related discipline Experience with object-oriented design, C and Java development language Experience working in Linux environment Familiarity with unit test development, test-driven development, and Ruby is desiredFamiliarity with Lean/Agile concepts is a plus Job: Engineering2011-12-13 09:05:11United StatesXeroxNew York11015643NYWebster, NY25319288http://xerox.jobs/xml/25319288/jobUSAIrvingTitle: Graphic Communications Solutions Executive (GCSE) Location: United States-TX-Irving Job Purpose: The GCSE is a sales specialist and subject matter expert responsible for selling the entire solution portfolio, application development, customer retention, territory penetration and volume and revenue growth in customer and non-customer Graphic Communications accounts. Key Accountabilities: • Communicate Xerox strategies and direction to key customer decision makers. • Responsible for prospect development, sales calls, product demonstrations, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Position Xerox solutions to demonstrate how they contribute to improvement in customers’ key business/financial measures. • Develop value propositions that address the business impact Xerox could have on key Graphic Communications business concerns, issues and initiatives. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of products and services. • Aggressively pursue competitive accounts and effectively differentiate Xerox solutions/services from competitors. • BS/BA degree in business and/or technology, or equivalent experience. • Between 3 – 5 years of successful solutions selling experience; color/graphic arts experience preferred. • Knowledge of workflow, industry color and monochrome applications, product positioning and competitive product strategies. • Knowledge of graphic communications arts pre-press environments. • Credible knowledge of systems and technologies important to the sale and implementation of Xerox solutions and services offerings. • Ability to influence, negotiate and gain commitment at all organizational levels. • Proven ability to manage the lifecycle of multiple complex sales cycles. • Proven consultative sales and account management experience; system selling experience preferred. • Willingness to take risks, try new approaches and question traditional assumptions. • Ability to optimize the balance of time spent on critical, customer-facing activities versus administrative activities that decrease sales productivity. • Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). • Ability to read and interpret financial statements, annual reports, and other financial documents. • Proficiency in using the internet for research. • Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales and Marketing / Creative Services2011-12-06 19:07:33United StatesXeroxTexas11015540TXIrving, TX25209257http://xerox.jobs/xml/25209257/jobUSARochesterTitle: Associate IT Engineer Location: United States-New York-Rochester Job: Information Technology2011-11-30 20:49:27United StatesXeroxNew York11014812NYRochester, NY25114341http://xerox.jobs/xml/25114341/jobINDBangaloreTitle: Research Scientist: Data Analytics Location: India-Karnataka-Bangalore The Xerox Research Centre India is seeking researchers with strong technical expertise in the area of Data Analytics and Decision Sciences to participate in exciting research and technology development projects. Applicants should have a strong background in the general domain of Data Analytics with deep expertise in one or more of statistical analysis, functional data analysis, spatio-temporal modeling, automated knowledge extraction and integration, knowledge representation, ontological reasoning, probabilistic inferencing, visual analytics, and decision making. The successful candidate will lead/participate in cutting edge research and will apply the highest level of technical competence, analytical and problem solving abilities in support of original and creative scientific projects of significant business impact. He/she will maintain an in-depth knowledge of the state-of-the-art in his/her specialty and keep abreast of business trends. While being an independent thinker and contributor, he/she will collaborate effectively with top scientists from across Xerox’s global research labs, as well as with business and development teams, and open innovation partners in leading academic institution. The candidate will create valuable intellectual property, and publish in top tier conferences and journals. *********************************************************************************************** TheXerox Research Centre Indiais a young and growing research organization. Inaugurated in March 2010 the centre’s mission is to capture innovation opportunities for Xerox in the emerging markets and to advance Xerox’s position as the leading global provider of document and business process services by leveraging the rich talent and technical expertise in India. This centre joins an elite group of four world renowned research labs in the United States, Canada, and Europe that together form the Xerox Innovation Group. Researchers at our centre work on cutting-edge technologies including cloud computing, human computation and business analytics while leveraging Xerox’s established expertise in imaging, document management and ethnography to address locally relevant and globally challenging problems. They collaborate closely with their peers in the Xerox labs in the US and Europe, and co-innovate with experts from leading academic institutions, research labs and partner organizations in India. • A PhD (or masters with relevant experience) in Applied Statistics, Signal Processing, Computer Science, or related disciplines with sound technical expertise in one or more of the above mentioned areas • Demonstrated ability to formulate scientifically challenging problems and develop and implement novel solutions • Strong track record of publications; Excellent written and oral communication skills Job: Research & Development Engineering / Support2011-11-26 20:07:21IndiaXeroxNone11015614NoneBangalore, IND25054425http://xerox.jobs/xml/25054425/jobINDBangaloreTitle: Research Scientist: Business Process Modeling & Optimization Location: India-Karnataka-Bangalore The Xerox Research Centre India is seeking researchers with strong technical expertise in the area of Business Process Modeling, Simulation and Optimization to participate in exciting research and technology development projects. The focus of these projects will be on building formal models to characterize large distributed service environments and complex business processes, and designing cost and performance optimized policies for execution and coordination in such systems. Applicants should have a strong background in the general domain of large scale systems modeling and optimization with deep expertise in one or more of Discrete Event Systems Modeling and Simulation, Agent Based Systems Modeling, Business Process Modeling and Simulation, Statistics, and Linear and Non-linear Optimization Techniques. The successful candidate will lead/participate in cutting edge research and will apply the highest level of technical competence, analytical and problem solving abilities in support of original and creative scientific projects of significant business impact. While being an independent thinker and contributor, he/she will collaborate effectively with top scientists from across Xerox’s global research labs, as well as with business and development teams, and open innovation partners in leading academic institution. The candidate will create valuable intellectual property, and publish in top tier conferences and journals. ********************************************************************* TheXerox Research Centre India(XRCI) is a young and growing research organization. Inaugurated in March 2010 the centre’s mission is to capture innovation opportunities for Xerox in the emerging markets and to advance Xerox’s position as the leading global provider of document and business process services by leveraging the rich talent and technical expertise in India. This centre joins an elite group of four world renowned research labs in the United States, Canada, and Europe that together form the Xerox Innovation Group. Researchers at our centre work on cutting-edge technologies including cloud computing, human computation and business analytics while leveraging Xerox’s established expertise in imaging, document management and ethnography to address locally relevant and globally challenging problems. They collaborate closely with their peers in the Xerox labs in the US and Europe, and co-innovate with experts from leading academic institutions, research labs and partner organizations in India. The ideal candidate for the research scientist position will have • A PhD (or masters with relevant experience) in Operations Research, Computer Science, Applied Statistics, related disciplines with sound technical expertise in one or more of the above mentioned areas • Hands-on experience in business process modeling tools using BPML/BPMN/ BPEL and modeling and simulation environments such as Arena/AnyLogic/ iGrafx. • Strong track record of publications; Excellent written and oral communication skills Job: Research & Development Engineering / Support2011-11-26 20:07:16IndiaXeroxNone11015611NoneBangalore, IND25054423http://xerox.jobs/xml/25054423/jobINDBangaloreTitle: Research Scientist: Cloud Services Location: India-Karnataka-Bangalore The Xerox Research Centre India is seeking researchers with technical expertise in the domain of Cloud Services to participate in exciting research and technology development projects. The focus of these projects will be on designing and developing novel systems and solutions for optimal delivery of document/business process services leveraging the latest technologies and paradigms in cloud computing. Applicants should have a strong background in the areas of distributed systems and business processes while being interested in developing innovative solutions for real-world business problems. The ideal candidate will participate in cutting edge research and will apply his/her technical competence in the design and implementation of next-generation, SOA-based enterprise solutions in support of creative scientific projects of significant business impact. While being an independent contributor, s/he will collaborate effectively with top scientists from across Xerox’s global research labs, as well as with business and development teams. *********************************************************************** The Xerox Research Centre India is a young and growing research organization. Inaugurated in March 2010 the centre’s mission is to capture innovation opportunities for Xerox in the emerging markets and to advance Xerox’s position as the leading global provider of document and business process services by leveraging the rich talent and technical expertise in India. This centre joins an elite group of four world renowned research labs in the United States, Canada, and Europe that together form the Xerox Innovation Group. Researchers at our centre work on cutting-edge technologies including cloud computing, human computation and business analytics while leveraging Xerox’s established expertise in imaging, document management and ethnography to address locally relevant and globally challenging problems. They collaborate closely with their peers in the Xerox labs in the US and Europe, and co-innovate with experts from leading academic institutions, research labs and partner organizations in India. We are currently looking for recent graduates as well as experienced practitioners with: • MS/PhD in Computer Science, Information Systems, or related disciplines with strong motivation and ability to perform in a high-class research environment; • Expertise in one or more areas related to large-scale information management, clustered computing, workflow technologies, Web services and Web 2.0 applications, cloud computing, and/or large-scale software development; • Significant experience in systems development; transforming technologies into a product is a plus. • Fluent with software development language and tools; programming languages such as Java, C/C ; scripting language such as Perl, UNIX shell, python; tools such as Eclipse and CVS; web services or service-oriented architecture development and integration such as J2EE, SOAP, WSDL, or XML; user interface design; knowledge of database technologies (e.g., MySQL, Oracle, MS SQL); • Excellent written and oral communication skills. Job: Research & Development Engineering / Support2011-11-26 20:07:13IndiaXeroxNone11015613NoneBangalore, IND25054422http://xerox.jobs/xml/25054422/jobINDBangaloreTitle: Research Scientist: Machine Learning Location: India-Karnataka-Bangalore TheXerox Research Centre Indiais seeking researchers with strong technical expertise in the area of Machine Learning and Data Mining to participate in exciting research and technology development projects. Applicants should have a strong background in the general domain of Machine Learning with deep expertise in one or more oftext & image mining,graph mining& structure analysis, statistical relational learning, and large scale statistical inference.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> The successful candidate will lead/participate in cutting edge research and will apply the highest level of technical competence, analytical and problem solving abilities in support of original and creative scientific projects of significant business impact. He/she will maintain an in-depth knowledge of the state-of-the-art in his/her specialty and keep abreast of business trends. While being an independent thinker and contributor, he/she will collaborate effectively with top scientists from across Xerox’s global research labs, as well as with business and development teams, and open innovation partners in leading academic institution. The candidate will create valuable intellectual property, and publish in top tier conferences and journals. *********************************************************************************************** TheXerox Research Centre Indiais a young and growing research organization. Inaugurated in March 2010 the centre’s mission is to capture innovation opportunities for Xerox in the emerging markets and to advance Xerox’s position as the leading global provider of document and business process services by leveraging the rich talent and technical expertise in India. This centre joins an elite group of four world renowned research labs in the United States, Canada, and Europe that together form the Xerox Innovation Group. Researchers at our centre work on cutting-edge technologies including cloud computing, human computation and business analytics while leveraging Xerox’s established expertise in imaging, document management and ethnography to address locally relevant and globally challenging problems. They collaborate closely with their peers in the Xerox labs in the US and Europe, and co-innovate with experts from leading academic institutions, research labs and partner organizations in India. The ideal candidate for the research scientist position will have<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> • A PhD (or masters with relevant experience) in Computer Science, Information Systems, Applied Statistics, or related disciplines with sound technical expertise in one or more of the above mentioned areas • Demonstrated ability to formulate scientifically challenging problems and develop and implement novel solutions• Strong track record of publications; Excellent written and oral communication skills Job: Research & Development Engineering / Support2011-11-26 20:07:07IndiaXeroxNone11015615NoneBangalore, IND25054419http://xerox.jobs/xml/25054419/jobINDBangaloreTitle: Research Scientist: Distributed Systems Location: India-Karnataka-Bangalore The Xerox Research Centre India is seeking researchers with strong technical expertise in the area of Distributed Systems to participate in exciting research and technology development projects. The focus of these projects will be on designing and developing novel systems and solutions for optimal delivery of document and business process services leveraging the latest technologies and paradigms in distributed computing. Applicants should have a strong background in the general domain of Distributed and Web-based systems with deep expertise in one or more of Cloud Computing, Services Computing, Large Scale Software Systems Design, and Parallel/High Performance Computing.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> The successful candidate will lead/participate in cutting edge research and will apply the highest level of technical competence, analytical and problem solving abilities in support of original and creative scientific projects of significant business impact. He/she will maintain an in-depth knowledge of the state-of-the-art in his/her specialty and keep abreast of business trends. While being an independent thinker and contributor, he/she will collaborate effectively with top scientists from across Xerox’s global research labs, as well as with business and development teams, and open innovation partners in leading academic institution. The candidate will create valuable intellectual property, and publish in top tier conferences and journals. The ideal candidate for the research scientist position will have<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> • A PhD (or masters with relevant experience) in Computer Science, Information Systems, Electrical Engineering, or related disciplines with sound technical expertise in one or more of the above mentioned areas • Demonstrated ability to formulate scientifically challenging problems and develop and implement novel solutions ; In-depth knowledge of web technologies, like JSP, Servlets, AJAX, EJB/J2EE, Web Services (WSDL, SOAP) and XML. • Strong track record of publications; Excellent written and oral communication skills The Xerox Research Centre India is a young and growing research organization. Inaugurated in March 2010 the centre’s mission is to capture innovation opportunities for Xerox in the emerging markets and to advance Xerox’s position as the leading global provider of document and business process services by leveraging the rich talent and technical expertise in India. This centre joins an elite group of four world renowned research labs in the United States, Canada, and Europe that together form the Xerox Innovation Group. Researchers at our centre work on cutting-edge technologies including cloud computing, human computation and business analytics while leveraging Xerox’s established expertise in imaging, document management and ethnography to address locally relevant and globally challenging problems. They collaborate closely with their peers in the Xerox labs in the US and Europe, and co-innovate with experts from leading academic institutions, research labs and partner organizations in India. Job: Research & Development Engineering / Support2011-11-22 22:18:05IndiaXeroxNone11015612NoneBangalore, IND25009374http://xerox.jobs/xml/25009374/jobGBRWelwyn Garden CityTitle: Documentation Analyst/Tech Author - IP Location: United Kingdom-Hertfordshire-Welwyn Garden City In brief Global Document Outsourcing (GDO) provides documentation and learning programmes on a world-wide basis to internal and external customers. The Service Documentation Department within Xerox Global Services is a small team of 10 people based in Welwyn Garden City, providing Service Documentation to the Xerox service community. This documentation includes Service Manuals, Spare Parts List, Installation Instructions, Wiring Diagrams, Kit Instructions, Technical Bulletins, Principles of Operation and Help Files. Who should apply? This position is suitable for a student studying an Engineering/Technical degree. What will I be doing? ? To assist in the development and maintenance of service documentation materials for Xerox products, including: Service Manuals, Spare Parts List, Installation Instructions, Wiring Diagrams, Kit Instructions, Technical Bulletins, Principles of Operation and Help Files ? To interface with Customer/ Engineering functions to resolve any technical questions/ problems ? To contribute to various cross-functional teams working to improve/ update standards, processes and customer offerings What skills do I need? • Knowledge in electro-mechanical and/or electronic engineering • Proficient writing skills (spelling, grammar, punctuation, clarity, work choice and usage; graphics) • PC literate with a working knowledge of MS Office tools such as Word, Excel and Outlook • Good analytical skills to enable the interpretation of technical product specifications • Good interpersonal and communication skills (listening, speaking, questioning) • Manually dextrous with the ability to disassemble and faultlessly re-assemble electro mechanical components Personal Attributes • Mature approach to work, always well prepared, organised and punctual • Able to work on ones own initiative as well as part of a team • Well organised with the ability to be flexible in order to prioritise and manage a workload to meet deadlines • Excellent verbal communication skills, with the ability to convey ideas to team members and engineers • A high level of interpersonal skills with a mature approach to liaising with people on a variety of levels within the organisation As part of your application you are required to attach a cover letter with responses to the following questions (150 word limit per question): 1. Why Xerox? Please tell us why you have chosen to apply for a position with us. 2. What excites you about this role? Please detail what elements of the role most interest you. 3. What skills, competencies and technical abilities have you acquired to enable success in this role? 4. Tell us about something you have done that you are proud of. 5. Write simple instructions detailing how to change a light bulb Application Closing Date: 30th January 2012 Assessment Centre Date: 16th February 2012 Job: Infrastructure Management2011-11-18 10:13:48United KingdomXeroxNone11014966NoneWelwyn Garden City, GBR24940211http://xerox.jobs/xml/24940211/jobUSAWilsonvilleTitle: Order Management Manager Location: United States-Oregon-Wilsonville Responsible for: * Managing a team of order schedulers * Prioritizing orders for seven internal operating companies * Ensuring the required level of service is met * Working with the planning team to link inbound equipment to customer orders * Handling customer escalations * Maintaining customer-facing equipment availability documents * Creating and managing the weekly equipment build plan for US warehouses * Leading improvement projects Manage a team of order schedulers to drive customer satisfaction Strong written and verbal communication skills Organizational skills Technical requirements: * Excel * Access * PowerPoint MBA , Operations or Engineering Degree Job: Materials/Supply Chain Management2011-11-18 10:04:24United StatesXeroxOregon11014774ORWilsonville, OR24940151http://xerox.jobs/xml/24940151/job