Title: Defined Benefit Pension Administrator Location: Canada-Ontario-Toronto Job Number: 13041542
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
· Perform defined benefit administration functions and annual and periodic processing which adhere to established procedures (i.e. PA’s, PARs, Annual Statements, etc.) · Solid experience in completing defined benefit member packages for terminations, retirements, and deaths which include performing pension calculations, creating letters, handling settlements, and authorizations · Perform Quality Review of client-specific work prepared by other team members · Act as a client and member contact for day-to-day processing. Raise any potential issues with Client Service Manager. · Working with the Client Service Manager, ensure work completed by the team is delivered in accordance with the contract and on a timely basis · Quality assured and/or reconcile pension payments · Monitor quality and aging of member cases in the system · Responsible for running standard reports from the Case Management System for review with the Client Service Manager · Updating internal reporting, as required · Maintain checklists, procedures and plan documentation · Produce complex and/or ad hoc reports · Prepare/approve the cyclical deliverables processing calendar · Handle member calls inquiries · Act as a source of expertise to others including assisting colleagues with the application tools and procedures · Create networks outside of one’s own functional area · Act as a role model for less experienced team members regarding service delivery and professional behaviour
Skills and Experience:
· University degree or college diploma with demonstrable mathematical aptitude (actuarial background and understanding of actuarial principles is an asset) · 5 years of defined benefit pension administration experience or equivalent · Experience with both Federally and Provincially regulated plan an asset · Strong working knowledge of defined benefit pension plan administration, policy and applicable multi-provincial and federal government legislation. · Strong working knowledge of Income Tax Act as it applies to defined benefit pension plans · Demonstrated proficiency with Microsoft Office suite; Excel, Access and Word with advanced spreadsheet manipulation skills. · Familiarity with pension administration systems is a strong asset · Strong analytical, mathematical and problem solving skills · Ability to work collaboratively in team environment · Strong interpersonal skills and ability to self-motivate. · Detail-oriented, must be able to work independently, as well as on a team. · Strong organizational skills and ability to manage multiple priorities effectively. · Ability to meet deadlines. · Adaptability and flexibility to work in a changing environment a must · Exceptional written and verbal communication skills. · Client satisfaction focused · Positive attitude and strong team spirit · Professional behaviour and discretion at all times. Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail firstname.lastname@example.org. Virtual/work from home? No