Xerox Customer Service Engineers Sweden in Stockholm, Sweden

Xerox Corporation is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever, as customers of all sizes look to improve productivity, maximise profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them.

We understand what is at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalise, package, analyse and secure information to keep our customers moving at an accelerated pace.

The Role

We have an exciting opportunity for a motivated and professional field engineer to join our customer service team in Stockholm as soon as possible. As a Customer Service Engineer you will be responsible for the installation, maintenance and repair of high end production printers at our client sites, providing excellent customer service to some of our most prestigious clients.

The role would suit an enthusiastic candidate with some technical experience and a willingness to learn and develop. We provide full training on all our products and services.

Main Responsibilities:

  • Installation, maintenance and repair of own company and third party products and systems including hardware, software, networking products and operating systems.

  • Facilitate or escalate customer issues and complaints, both internally and externally

  • Identify problems in straightforward situations, and make sound decisions using standard procedures

  • Work within established procedures with a moderate degree of supervision

  • High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate

  • A background in electrical engineering would be an advantage

  • Effective interactive skills and ability to work as part of a team

  • Fluent Swedish and ability to understand manuals and training documents in English

  • Aptitude for understanding and solving problems in a methodical and logical manner

  • Willing to assume responsibility for customer problems

  • Able to maintain and project a helpful and courteous attitude in any circumstances

  • Ability to work independently under minimal supervision

  • Must have a driving license

Title: Customer Service Engineers Sweden

Location: Sweden-Stockholm-Stockholm

Requisition ID: 16031367

Virtual/work from home? No