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Xerox Learning & Development Assistant in Staten Island New York United States

Title: Learning & Development Assistant Location: United States-New York-Staten Island Job Number: 13040127 Xerox is the world''s leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Duties & Responsibilities:

• Assembles and delivers new hire training and refresher training for existing CSRs

• Creates training flashes to notify staff of program changes as instructed by internal management or agencies

• Assembles and distributes course materials and teaching aids

• Answers routine inquiries regarding training courses and schedules

• Operates audio visual equipment during training programs

• Prepares periodic, standardized reports and analyses of development and training needs

• Reviews and proofread training materials for accuracy and thoroughness

• Works with vendors and other third party sources to coordinate technical or professional training offerings

• All other duties as assigned

Qualifications:

• Reliable attendance

• Excellent presentation and customer service skills

• Excellent analytical skills / problem solving and oral and written skills

• Professional appearance and behavior mandatory

Education and Experience:

• High school diploma or its equivalent and/or vocational training

• Experience in the Electronic Toll Collection industry is preferred

• Learning and development experience preferred

• Demonstrated proficiency in Microsoft Office products – Word, Excel, PowerPoint and Outlook Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail toaccommodations@xerox.com. Virtual/work from home? No

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