Xerox eTest Monitor in Seattle, Washington
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Intellinex, LLC, A Xerox Company is looking for... * * * * * Position Description – Etest Monitor *
Intellinex PS-OS, Inc., A Xerox Company, is seeking an E-test Monitor who will work as part of the Instructor Resource Management team to facilitate electronic testing sessions at client sites.
Representing Intellinex PS-OS, A Xerox Company as the first point of contact for the students in electronic testing sessions.
Adaptability and responsiveness to client requirements and requests for assistance.
Maintaining assigned testing area’s schedules, equipment, communications and risks/constraints.
Monitoring testing area by checking-in all participants, enforcing compliance guidelines within testing environment, replenishing classroom supplies, conducting pre-requisites and pre-work checks and post-session room cleanup.
Providing status updates to the Delivery Services Manager weekly, or more frequently, if necessary.
Escalating any issues to the Delivery Services Manager in a timely manner.
Staying abreast of content requirements in the agreed subject matter areas.
Skills and Knowledge Requirements
Minimum of one year of experience in customer service.
Technical aptitude with PC, able to help login and navigate through a variety of software applications, including Microsoft Excel.
Strong interpersonal, communication, and organizational skills.
Ability to work independently or as a team.
Strong customer service skills.
Qualified candidates MUST be open to a flexible work schedule (support clients 24/7) and willing/able to support all Puget Sound locations: Everett, Seattle, Renton, Auburn and Fredrickson (Puyallup).
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail to firstname.lastname@example.org . Be sure to include your name, the accommodation you are seeking, and the job you are interested in.
Title: eTest Monitor
Requisition ID: 16028276
Virtual/work from home? No