Xerox eTest Monitor in Seattle, Washington

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit , , or .

Intellinex, LLC, A Xerox Company is looking for... * * * * * Position Description – Etest Monitor *

Intellinex PS-OS, Inc., A Xerox Company, is seeking an E-test Monitor who will work as part of the Instructor Resource Management team to facilitate electronic testing sessions at client sites.

  • Responsibilities: *

    Representing Intellinex PS-OS, A Xerox Company as the first point of contact for the students in electronic testing sessions.

    Adaptability and responsiveness to client requirements and requests for assistance.

    Maintaining assigned testing area’s schedules, equipment, communications and risks/constraints.

    Monitoring testing area by checking-in all participants, enforcing compliance guidelines within testing environment, replenishing classroom supplies, conducting pre-requisites and pre-work checks and post-session room cleanup.

    Providing status updates to the Delivery Services Manager weekly, or more frequently, if necessary.

    Escalating any issues to the Delivery Services Manager in a timely manner.

    Staying abreast of content requirements in the agreed subject matter areas.

  • Skills and Knowledge Requirements

    Minimum of one year of experience in customer service.

    Technical aptitude with PC, able to help login and navigate through a variety of software applications, including Microsoft Excel.

    Strong interpersonal, communication, and organizational skills.

    Ability to work independently or as a team.

    Strong customer service skills.

    Qualified candidates MUST be open to a flexible work schedule (support clients 24/7) and willing/able to support all Puget Sound locations: Everett, Seattle, Renton, Auburn and Fredrickson (Puyallup).

    Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail to . Be sure to include your name, the accommodation you are seeking, and the job you are interested in.
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Job: Training

Organization: Learning

Title: eTest Monitor

Location: Washington-Seattle

Requisition ID: 16028276

Virtual/work from home? No