Xerox RDP Technical Support and Implementation in Saint Petersburg, Florida

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

May perform one or more of the following: Develop and manage strategic plans for multiple client needs and ensures the effective use and application of departmental staff and resources.

Exercises working supervision over subordinate/project staff supporting applicable program/solution.

Directs the development and implementation of comprehensive strategies focusing on one or more specialized disciplines to meet client needs.

Analyzes client requirements/standards to develop and implement high level, client-focused solutions.

Oversees implementation of applicable solution to ensure client needs are met in a timely manner consistent with specified budget.

Interfaces with upper management to understand and provide solutions consistent with business needs.

Interfaces with client management to evaluate level of service being provided and resolves issues as appropriate.

Ensures that vendor contracts/services are adhered to and identifies/addresses issues as needed.

Develops and monitors the status of solution/program schedules and tracks all funds associated with the contract, program, project, e.g., direct labor, subcontractors, and temporary labor as appropriate.

Acts as subject matter expert and may assist functional management in the performance of special assignments and projects in support of Xerox Business Services' strategic planning efforts.

Ensures applicable service/operating procedures and practices are in compliance with industry standards and relevant regulations/laws.

All other duties as assigned.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

  • Act as a systems analyst as part of the wider development team.

  • Act as primary focal point for customer inquiries and technical support

  • Expert level experience of SQL is also required to manage reporting requirements across the many applications

  • To work to priorities as set by the Business in order to contribute to the achievement of objectives, service levels and provide excellent customer service

  • Understanding and knowledge of the reporting and analysis tools used in support of the ReqDirect Plus suite of products.

  • To produce standard reports with Sybase InfoMaker.

  • Use SQL Developer/Microsoft SQL Server Studio for reporting and database support efforts as requested.

  • Work Effectively with business and IT Development.

  • Assist in implementation of new functionality to be applied into production (UAT, delivery)

Job: Client Solution Development

Organization: Delivery Operations

Title: RDP Technical Support and Implementation

Location: Florida-Saint Petersburg

Requisition ID: 16032794

Virtual/work from home? Yes