Xerox Quality Assurance Analyst in Saint James, Jamaica

Xerox is a global business services, technology and document management company helping organizations manage their business processes and information. Since the invention of xerography just over 75 years ago, we have continued engineering how the world works by applying our experience in imaging, business process, analytics, automation and human centric design to make a real difference for our customers and their customers. We have changed the way the world shops, learns, parks, does banking, receives healthcare and, of course – works.

Headquartered in Norwalk, Conn., Xerox has more than 140,000 employees and does business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information -- from data to documents. Learn more at www.xerox.com.

Purpose:

• Responsible for providing quality process and/or customer satisfaction and loyalty support.

• Responsible for activities involving quality assurance and compliance with applicable regulatory requirements.

Scope:

Specific:

• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.

• Builds knowledge of the organization, processes, and customers.

• Solves a range of straightforward problems; uses previous experience to identify solutions.

• Receives a moderate level of guidance and direction

General:

• Builds knowledge of the organization, processes and customers

• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

• Receives a moderate level of guidance and direction

• Moderate decision making authority guided by policies, procedures, and business operations protocol

Primary Responsibilities:

• Develops and implements total quality management (TQM) programs and initiatives

• Conducts audits and reviews/analyzes data and documentation

• Develops, implements, and leads key process improvement efforts and influences cross-functional efforts

• Assists in the development of systematic approaches for assuring high quality services

• Identifies the interface of key activities within and between the functions of the organization

• Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization

• Integrates and aligns the processes that will best achieve the desired results

• Makes continual improvement of products, processes and systems

• All other duties as assigned

Candidate Education:

Minimum Associate Degree / College Diploma /Cegep / A Levels

Preferred Bachelor's Degree

Candidate Background:

Minimum Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

Minimum Good analytical and organisational skills.

Minimum The ability to obtain and effectively use information, including the ability to identify the information needed, seek the information from a variety of sources, and skillfully extract and report the information for business benefit

Minimum Able to synthesize large sets of data and determine high level keys messages and gaps. Able to present findings effectively to management.

Minimum Able to logically examine and interpret information from different sources to develop a course of action.

Preferred Flexible in attitude towards changes in work assignments & working hours

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Quality Assurance

Organization: HRS Capability-X000003001

Title: Quality Assurance Analyst

Location: JM-Saint James-Montego Bay

Requisition ID: 16028399