Xerox System Consultant Principal in Rochester, New York

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit at , at , at or .

Xerox Business Services is a leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on their core business.


The Business Analyst (BA) will serve as a liaison between the Client, Operations and Development teams to ensure the solution is well-defined, meets the documented and agreed upon business requirements, and ensures proper implementation of the requested system changes. The successful incumbent will define the requirements for approved system changes, and provides the systems engineering analysis necessary for the successful delivery and deployment of the system. The BA is responsible for gathering, defining and communicating business requirements to provide recommendations in the areas of project planning, business management, budget execution, and project coordination. The Business Analyst prepares the appropriate gap analysis and conducts / coordinates financial, product, market, operational, and related research to support strategic and business/project planning within the organization.

Job responsibilities include, but not limited to:

  • Develop and deliver the following artifacts as required: Business Requirements Document, Design Documents, Use Cases, Requirements Traceability Matrixes, Gap Analyses, and Process Models.

  • Work with Development and Technical teams to efficiently troubleshoot system level problems.

  • Serve as the initial point of review for all submitted system change requests, and communicates requested system changes to the development team.

  • Help business partners identify and document work flows, and prepare accurate and detailed requirement specification documents. Proactively works with business partners to help them frame their business needs.

  • Translate business requests into detailed system and software requirements.

  • Work closely with the Development team to ensure what is being built meets the client’s requirements. Resolve requirements and design issues. Respond to questions from the Business and Development teams during the development stage of the product life cycle to clarify function and ensure deliverables will meet Client needs. Produce process maps to facilitate analysis of proposed changes and support assessment of their scope and impact to the project.

  • Work closely with Test Manager to validate test cases and test results against requirements.

  • Domestic travel required (25%).


  • Two (2 ) years in a Business Systems Analyst role.

  • Bachelor Degree in Systems Engineering, Computer Science or Computer Information Systems; or equivalent work experience.

  • The ideal candidate will have one or more of the following.

  • Industry experience in Transportation (Transit / Tolling) related services.

  • Business Analyst Certification (CBAP, CCBA, CSBA).

  • Project Management experience.

  • Experience in business process mapping.

  • Experience with full software development life cycle (SDLC) including both waterfall and Agile.

  • A working knowledge of JAMA, JIRA, and the Microsoft suite of products including MS Project and Visio

  • Must be currently eligible to work for any employer in the United States

  • Must consent to and successfully clear all required pre-employment screenings

To excel in this position, a candidate will:

  • Possess strong analytical, problem solving, interpersonal, and communication (oral, written, presentation) skills.

  • Be able to effectively interact with clients, project management, and technical team members.

  • Be detail-oriented, and a systematic and logical problem solver.

  • Have the ability to adapt in a fast-paced and rapidly changing business environment.

  • Possess strong task management skills, including planning, estimation, and tracking; and the ability to balance multiple concurrent tasks / projects.

  • Have the ability and desire to and work both independently and as part of a team.

NOTE : This position is not eligible for reimbursements/expenses regarding relocation.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: IM Architecture

Organization: PS Transportation PDSI

Title: System Consultant Principal

Location: New York-Rochester

Requisition ID: 16029425

Virtual/work from home? Yes