Xerox Sr. Solution Architect, IM Architecture (Audio/Video Conferencing Architect) in Rochester, New York

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit,, or

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Job Role Summary

Responsible for the specification of Audio, Video, Web and Webcasting architecture and identification of components. Researches, analyzes, designs, proposes, and delivers respective architecture solutions that are optimal for the business and IT strategies. Provides integrated systems analysis and recommends appropriate hardware, software, and communication links required to support IT goals and strategy. Ensures architectures, strategies, policies, standards and practices for existing and planned systems remain compatible within IT infrastructure.


  • The role holder is responsible for ensuring the architectural design of Audio, Video, Web and Webcasting solutions that support the overall architecture strategy, positions for future functional requirements, standards and roadmaps, meets the short term business functional requirements, and fits with the current architecture.

  • This includes defining the platform supporting the initial delivery and charting a clear course for extending that initial solution to meet evolving business needs over time; and assembling and documenting the architectural requirements for the strategic solution.

  • Ensures that business solutions have an enterprise and strategic perspective and support EA strategies.

  • Promotes high level enterprise architecture strategy.

  • Ensures that common architecture decisions are implemented consistently across business and IT span of control in order to support the business and IT strategy. Research, analyze, design, propose, and deliver IT architecture solutions that are optimal for the business and IT strategies in one or more domains.

  • Works with the lines of business, support staff, and technology areas, to design and document a technical structure based on the existing standards and processes and meets the strategic needs of the business and integrates with other business and IT processes.

  • The role holder provides integrated systems analysis and recommends to other Architects, appropriate hardware, software, and communication links required to support IT goals and strategy. This may include coordinating activities of the project team and assisting in the monitoring of project schedules and costs.

  • This role also leads the effort to support, resolve and document issues that arise in the architecture. This may also include reviewing designs and recommending improvements to the architecture.

  • The role holder is responsible for analyzing and incorporating where appropriate industry trends, and being familiar with enterprise standards, methodology and in the platform(s) being utilized (Cisco Webex, Tanberg). The role will also have familiarity with the enterprise infrastructure and applications, and will specialize in a particular domain.


  • The role holder should have an understanding of all the architectural domains that follow, and have an in depth knowledge of Audio & Video conferencing technologies.

  • Technical/Infrastructure: Plan and improve infrastructure architecture; Establish technology standards and manage adherence and ensure leveragability across the enterprise; Bridge between Technology Domain Architects and Solution Architects

  • Data: Promote understanding of how data is created and used in the enterprise; Promote sharing /adoption; Establish data management strategies and standards; expertise in one or more key data areas (Product, Customer)


  • Has defined authority and responsibility for a significant area of work, including technical, financial and quality aspects.

  • Establishes organizational objectives and delegates assignments.

  • Accountable for actions and decisions taken by self and subordinates.


  • Influences policy formation on contribution of specialization to business objectives.

  • Influences at level business unit or major business process internally and influences customer/suppliers and industry at senior management level.

  • Decisions impact work within organization; achievement of organizational objectives and financial performance.

  • Develops high-level relationships with business partners, suppliers and industry leaders.


  • Highly complex work activities covering technical, financial and quality aspects and contributing to formulation of function/ technology strategy.

  • Work involves creative application of wide range of technical and/or management principles.

    • Level Guide Statements - General: *
  • Recognized as an expert in functional area

  • Interprets internal or external business issues and recommends solutions/best practices

  • Decisions are guided by resource availability and functional objectives

  • Primarily domestic scope/accountability; may include some international scope/accountability

  • Progression to this level is typically restricted on the basis of business requirement

    Main Responsibilities:

  • Specifies and designs large or complex systems in the functional area of Audio, Web and Video Conferencing. Selects appropriate design standards, methods and tools and ensures that they are applied effectively.

  • Reviews others’ system design to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology.

  • Evaluates and undertakes impact analysis on major design options. Ensures that the system architecture balances functional, service quality and systems management requirements.

  • Produces detailed component specifications and translates these into detailed designs for implementation using selected products.

  • Collaborate with internal customers to translate and deliver requirements utilizing deployed enterprise solutions.

  • Within a business change program, assists in the preparation of technical plans and cooperates with business assurance and project staff to ensure that appropriate technical resources are made available. Provides advice on technical aspects of system development and integration (including requests for changes, deviations from specifications, etc.) and ensures that relevant technical strategies, policies, standards and practices are applied correctly.

  • Understand and advocate for enterprise architecture and information technology strategies.

  • Sets standards, strategies and procedures across the development lifecycle in the areas of systems integration and testing and ensures that practitioners adhere to them.

  • Uses appropriate tools, including logical models of components and interfaces, to contribute to the development of systems architectures.

  • Implement the governance activities associated with ensuring ISA compliance.

  • In own areas of expertise provide advice and guidance influencing the effectiveness of the organization’s business processes.

  • Maintains an in-depth knowledge of specific technical specialization and provides expert advice regarding their fucntional area.. Can supervise specialist technical consultancy.

    Additional Job Responsibilities:

  • May perform one or more of the following: Analyzes business processes and performs needs assessments in an effort to align information technology solutions with business initiatives.

  • Interprets business needs and translates them into system requirements.

  • Writes business specifications and forwards to technical staff for system development.

  • Interprets systems specifications to develop, maintain and support automated business processes.

  • Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.

  • Configures system settings and options, plans and executes acceptance testing, and creates specifications for systems to meet business requirements.

  • All other duties as assigned.

  • Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.

  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

  • Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.

  • Networks with key contacts outside own area of expertise.

  • Determines methods and procedures on new assignments and may coordinate activities of other personnel.

    Essential Skills/Knowledge/Certification:

  • Typically requires a minimum of 8-10 years of related experience.

  • At this level, post-graduate coursework may be desirable.NOTE: Professional Individual Contributor jobs generally require a university degree or its equivalent in education and experience.

  • Extensive years of experience in multiple IT areas and relevant architecture experience. Requires advanced to expert level knowledge and understanding of architecture, applications, infrastructure, systems design and integration.

  • Have a comprehensive knowledge of Audio, Video and Web conferencing technology area and a broad understanding across a wide field along with a record of applying such knowledge successfully in a variety of situations including IPT technologies & Cisco products.

  • Has strong technical background and remains evergreen with technology and industry developments.

  • Have broad business knowledge and an understanding of current and emerging information and communications technologies and of how they can support and enhance the functions of the business.

  • Possesses a general understanding of the systems and applications that enable business processes.

  • Demonstrates a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality.

  • Demonstrates high standards of professional behavior in dealings with clients, colleagues and staff.

  • Demonstrates the ability to take significant responsibility and shows skill in the management of change and can handle contacts of all types and at all levels.

  • Is able to make sound and far reaching decisions alone on major issues and to take full responsibility for them on a technical or managerial basis.

  • Is effective and persuasive in both written and oral communication.

  • Able to develop a good working knowledge of the employing organization’s policies, management structure and business objectives, and of the existing IT service portfolio and infrastructure.

  • Has comprehensive understanding of project and program management techniques.


    Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

    Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.



Job: IM Architecture

Organization: Xerox (XT)

Title: Sr. Solution Architect, IM Architecture (Audio/Video Conferencing Architect)

Location: New York-Rochester

Requisition ID: 16025068

Virtual/work from home? No