Xerox Learning and Development Analyst - Ridgeland in Ridgeland, Mississippi

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit,, or

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

The Learning and Development Analyst is a senior level trainer who will conduct soft skills and technical training courses to support the Mississippi Medicaid account. The successful candidate uses needs assessment tools to determine effectiveness of training programs and interacts with functional organizations to develop specifications for content of courses.

  • Conducts instructor-led training classes

  • Tracks training registration and completion data

  • Creates and distributes training class reports

  • Schedules training classes in accordance with client and account needs

  • Reviews and updates course material and procedure manuals

  • Evaluates need and develops new training material or programs

  • Evaluates training methodology

  • Interacts with functional organizations to develop specifications for content of courses

  • Conducts follow up to determine effectiveness of course material

  • All other duties as assigned

Preferred Experience:

  1. A bachelor’s degree and two (2) years’ experience in training, education, staff development, personnel or a Medicaid program area. A master’s degree can substitute for one (1) year of experience and a doctorate can substitute for (2) years of experience. Experience can substitute on a year-for-year basis for the required college education.

  2. Good oral and written communication skills.

  3. Classroom training delivery and development experience.

  4. Experience with computer-based training development.

  5. Experience Microsoft Office Suite, with advanced or expert level proficiency in Microsoft Word.

  6. Experience with Title XIX or XXI healthcare programs, including Medicaid, Medicare, or Child Health Insurance (CHIP) programs. Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Organization Learning & Development

Organization: Government Healthcare Site

Title: Learning and Development Analyst - Ridgeland

Location: Mississippi-Ridgeland

Requisition ID: 16029912

Virtual/work from home? No