Xerox Documentation Specialist in Richmond, Virginia

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit,, or

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

The Document Control Specialists are responsible for screening incoming mail received through the United States Postal Service (USPS) or Interoffice mail and distributing to appropriate operational units. The screening process includes opening, sorting, screening, cleansing, and batching documents in preparation for imaging; sorting and batching outgoing interoffice mail. They also meter outgoing USPS mail and oversee the retention and destruction of imaged documents. Other responsibilities include:

  • Logs certified mail received from the post office.

  • Screens incoming mail receipts to determine routing for processing.

  • Sorts incoming documents into the required batches.

  • Completes batch cover sheets to ensure the correct information is included.

  • Screens documents to validated required documentation information.

  • Identifies missing information and returns documents to the provider.

  • Batch documents by scan job type and prepares for imaging.

  • Processes returned member ID cards in accordance to department procedures.

  • Escalates required situations appropriately and in accordance with department guidelines.

  • Notifies management of system issues or other trends identified.

  • Manages their adherence to scheduled hours, quality, efficiency of work, and on-going knowledge development.

  • Manages their adherence to scheduled hours, quality, efficiency of work, and on-going knowledge development.

  • Performs data entry of material from source documents to a computer database Requirements: Must have at least a high school diploma or GED. All other duties as assigned. Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Communications (Int., Ext., PR)

Organization: GHC Transaction Processing

Title: Documentation Specialist

Location: Virginia-Richmond

Requisition ID: 16027296

Virtual/work from home? No