Xerox Jobshttp://xerox.jobs2012-05-24 19:23:41.044395USAWilsonvilleTitle: Project Manager - GDO Location: United States-Oregon-Wilsonville Purpose: • Project Manager takes responsibility and accountability for ensuring that the project produces the required results- to the required scope, milestones, quality and budget. • Project Manager is accountable for the project delivering the expected and agreed outcomes which are accepted by the customer(s) identified in the project initiation/planning artifacts (e.g., the business case, statement of work, project initiation document, etc.). Scope: • Project Manager is accountable for delivering every element of a project agreed in the project plan to the required scope, timescale, quality and budget and will coordinate and manage a team of identified resources assigned to the project as well as managing agreed elements of the relationships with the customer, partner(s), subcontractor(s) and other Xerox stakeholders. Primary Responsibilities: • Manages the delivery of the project, ensuring that the project produces the required results -- to the required scope, milestones, quality and budget. • Engages appropriate individuals to form the project delivery team and takes part in recruitment activities as required. • Ensures that all members of the team undestand the project objectives by having a robust project start-up in line with accepted industry practice (e.g., PMI or Prince 2). • Ensuring appropriate sign off and acceptance of the project deliverables. • Ongoing planning and coordination of the required resources needed to complete the project on time and to budget. • Develops and maintains relationship with relevant stakeholders in Xerox, in client or in partner organizations. • Ensures all project management deliverables (e.g., risk log, project plan, project documentation) are maintained and quality assured regularly by identified stakeholders. • Manages project risks with the team and client. • Produces Management Information to show and communicate progress in project tasks/milestones as well as finances. • Develops and owns project communication plan to ensure consistent understanding of project progress within key stakeholders. This includes ensuring that the relevant stakeholders are informed of any significant risks or changes and in return obtaining the required decisions and direction. • Ensures that project timescales and costs are understood and accepted by all relevant stakeholders. • Manages project budget and identifies opportunities for reducing costs and required effort. • Ongoing and periodic monitoring of progress to ensure project objectives are delivered on time and within budget, and required results are realized. • Ensures regular project reviews take place and that effective and rigorous change control mechanisms are used and scope changes are escalated and resolved appropriately. • Ensures adherence to company guidelines and goverance processes (e.g, BMPP and TMP) and sensible application of appropriate project management best practice. • Contributes to the development and sharing of methodologies/best practice with Sales teams, Service development teams, Service Delivery Managers, Bid teams and other Pre-Sales and Implementation functions. Candidate Education: Minimum: Bachelor's Degree, relevant subject Professional Certifications: Preferred: Relevant professional qualifications (e.g., PMI or Prince 2) or has aspirations to obtain these Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Experience in successfully delivering projects to required scope, quality, timescale and budget Experience of managing projects in a small to medium outsourced contract environment Project related change management experience Job: Professional Services / Project Management2012-05-21 18:38:24United StatesXeroxOregon12013966ORWilsonville, OR28833850http://xerox.jobs/xml/28833850/jobGBRUxbridgeTitle: Transition Manager (2 vacancies) Location: United Kingdom-Greater London-Uxbridge REPORTS TO XE Head of Transition & Transformation or similar Additionally, as the role holder works as part of – or leads - virtual or matrix managed teams he/she will additionally report into project owner or activity leader, such as for example Bid Consultant, Strategic Bid Manager, Account Manager or Senior Transition Manager. PURPOSE OF ROLE Transition Manager supports the pursuit of new business through crafting transition and transformation plans as part of the proposal and projecting strong project management competency. The key focus of the role holder is to co-ordinate and facilitate the transfer of service ownership from the incumbent provider to the Service Delivery team(s) in countries and/or to Shared Services offering unit(s). He/she takes responsibility and accountability for delivering all elements of a series of projects - associated with service transition - to the required timescale, quality and budget. The role holder is focused on: * Ensuring that new business is successfully transitioned and handed over to live service delivery * (KPI: Time to revenue & service availability) * Achieving productivity improvements through application of repeatable best practice methodologies and optimum resource management * (KPI: Value for customer & enhanced margin) * Developing strong relationships and teams * (KPI: Strong network in place & people development is evident) * Ensuring service implementation that meets SLA and delights the customer * (KPI: SLA achieved and high customer satisfaction) SCOPE OF ROLE Transition Manager will lead the crafting and execution of transition plans for all services proposals typically up to $20 million in expected total contract value including single country and multi-country deals. The role holder is accountable for ensuring that client’s defined requirements are met by the transition project deliverables and will lead a team of resources assigned to the transition project as well as managing the relationship with the customer, partner(s), subcontractor(s) and other GDO stakeholders. Depending on project scale and complexity, Transition Manager may lead several transition projects simultaneously. MAJOR RESPONSIBILITIES * The key focus of the role holder is to lead transition project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rdparties), to co-ordinate and facilitate the transfer of service ownership from the client or existing service provider to the operational Service Delivery team(s) in country or Shared Services centres * Act as counterpart to customer appointed transition manager – maintaining close contact to ensure delivery to schedule and issues addressed * To support, clarify and define transition projects ensuring they are delivered to the required quality, timescale and budget * Develop and own transition communication plan to ensure consistent understanding of transition progress within key stakeholders * Manage risk during service transition * Responsible for successfully implementing new services to GDO country operations, from first identifying the resource requirements, timescales and deliverables, through to planning, deployment and signoff after a period of transition * Achievement of the above by working closely with the bid/project, 3rd party (where relevant) and service delivery teams throughout the new business lifecycle and owning the service related issues associated with the introduction of the service until the formal point of handover to the Service Delivery team(s) * Provide support for new business opportunities - at customer meetings, presentations, reviews, crafting transition and communication plans and so on demonstrating expertise and trustworthiness and helping bid teams achieve competitiveness and responsiveness * Engage appropriate individuals to form project delivery teams for new service contracts. Work in partnership with Service Delivery management to achieve successful contract roll-outs * Contribute to the development and sharing of methodologies/ best practices with Sales teams, Bid teams, Service development teams as well as Service Delivery Managers, setting foundations for a standardized approach for service contract projects * Provide a focus for SLA definition and customer satisfaction . Ensures the information systems and the review structures for SLAs and client satisfaction are established * Adhere to service implementation and delivery best practice , reviews and processes in line with GDO Service Delivery governance guidance * Provides expert problem management support to difficult implementation issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit * Champions team-working, re-use, knowledge sharing and promotes the increased use of Shared Services capability * Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value * In conjunction with the Service Development Managers, Sales and Service Delivery Management teams stimulates & defines requirements for new services in line with Service Line Strategy. Ensures such offerings are professionally introduced, accepted and deliverable * Champions team-working and constantly improves the quality and inter-working of the whole ‘virtual’ service transition team , including other Xerox service partners and suppliers to ensure a seamless end-to-end implementation of GDO service for clients * Relevant university degree or postgraduate degree * Relevant professional qualifications (e.g. PMI, PRINCE and ITIL) * Successful track record of delivering programs to required quality, timescale and budget * Service delivery management or solution architecting experience in complex technology based outsourced business * Experience of program managing / leading significant business solutions and outsource deals from pre-sales to successful implementation for single country or multi-county client accounts * Change management experience Job: Professional Services / Project Management2012-05-18 19:03:41United KingdomXeroxNone12011849NoneUxbridge, GBR28794722http://xerox.jobs/xml/28794722/jobUSAAlbanyTitle: Technical Analyst Productions Location: United States-New York-Albany Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. As a part of the Xerox Global Services organization, Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. * BS Computer Science, related technical degree or related experience * Experience with PERL/SQL/UNIX/Windows * Strong communication skills and active listening skills * Strong team work ethic – willing to jump in to assist others and willing to put in extra hours to meet critical deadlines. * Accountability, ownership and commitment to quality and deadlines * An independent worker who will take the initiative to ensure goals are met * Ability to work under pressure with changing objectives and deadlines * Creative problem solver with strong analytical skills * Highly reliable and organized with strong attention to detail * Ability to learn quickly – and a willingness to put in extra effort to do so. Notes: Openings are available for 2nd and/or 3rd shift ONLY. Please note availability when submitting resume for consideration. Job: Professional Services2012-05-16 18:56:41United StatesXeroxNew York12015188NYAlbany, NY28737297http://xerox.jobs/xml/28737297/jobUSANew YorkTitle: Marketing Automation Specialist Location: United States-New York-New York * Collaborate with Marketing to design and implement automation for marketing campaigns and programs, including complex email workflow * Design email templates and support writing efforts * Configure and deploy new marketing automation solutions utilizing Pardot and integrate them with CRM (Salesforce.com) * Lead testing and refinement of marketing automation programs to achieve desired results * Advise on best practices and train marketing peers with regard to marketing automation capabilities, testing, and projected results * Provide expertise in the areas of implementing account and contact scoring programs across the customer/prospect lifecycle * Provide expertise and best practices in implementing nurturing programs utilizing Pardot and potentially other source system data * Measure, analyze and report on results of campaigns on a regular basis, incorporating data from other sources as well * Collaborate with sales admins on enhancing and trouble shooting issues with the lead creation and integration, as necessary * Minimum of 2-3 years work experience administering Marketing Automation tools for a marketing department (e.g., Pardot, Eloqua, Marketo - Pardot knowledge preferred) * Experience managing email marketing and related projects of varying complexity; time management and project management are critical skills * Two years experience with CRM systems (Salesforce.com preferred) * Exceptional proficiency at learning and mastering complex software solutions * Exceptional communication, interpersonal and support skills * Business Analyst experience a plus * Bachelors degree * B2B/enterprise software experience a plus * Basic graphic design experience a plus Job: Professional Services2012-05-01 18:49:02United StatesXeroxNew York12013360NYNew York, NY28303073http://xerox.jobs/xml/28303073/jobUSAAlbanyTitle: Technical Analyst - Primary Processing Location: United States-New York-Albany Shift: Thursday – Sunday 6pm-4am Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. Due to rapid growth XLS has immediate opportunities available for full time Technical Analysts across all shifts. A key component to a very complex and fast moving pipeline within XLS, this position involves processing time sensitive, inbound media and document data from XLS clients, and ensuring that it is extracted, validated, normalized, converted and loaded through our operations pipeline, in a timely manner. XLS has many clients and processes high volumes of data, and this position requires a focus on technical know-how, efficiency, hard work, following standardized processes, and juggling many priorities simultaneously. The position is considered entry level, but many opportunities exist for growth in the operations department and within XLS. Duties * Receive and process new media, following strict handling guidelines * Transfer data to and from work servers * Validate and process data using a series of scripts and applications * Analyze and resolve data integrity issues * Make accurate and timely posts to our work request tracking system. * Work with Client Managers to address questions about media content and make recommendations where applicable * Generate a variety of reports based on special requests * Work with other departments to resolve issues associated with specific loads. * Apply technical knowledge to resolve data integrity issues * Work closely with team members to ensure jobs are completed * Work to improve efficiencies by identifying bottlenecks, and working with department manager to further automate processes. * Work closely with management on high priority and special projects * Adhere to XLS operational guidelines and processes, to ensure work is done consistently. Requirements * BS Computer Science, related technical degree or related experience * Experience with PERL/SQL/UNIX/Windows * Strong communication skills and active listening skills * Strong team work ethic – willing to jump in to assist others and willing to put in extra hours to meet critical deadlines. * Accountability, ownership and commitment to quality and deadlines * An independent worker who will take the initiative to ensure goals are met * Ability to work under pressure with changing objectives and deadlines * Creative problem solver with strong analytical skills * Highly reliable and organized with strong attention to detail * Ability to learn quickly – and a willingness to put in extra effort to do so. Job: Professional Services / Project Management2012-04-12 18:35:51United StatesXeroxNew York12011195NYAlbany, NY27849832http://xerox.jobs/xml/27849832/jobUSAAlbanyTitle: Technical Analyst Location: United States-New York-Albany Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. As a part of the Xerox Global Services organization, Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. * Required Skills * Comfortable working in a Linux environment as well as Windows (<3 yrs) * Experience in Programming with Perl, PHP, .NET or comparable Object Oriented language(s). (<3 yrs) * Experience in query based databases: SQL, SQLplus, Oracle SQL, mySQL, MS Access (<3 yrs) * Requirements * Strong background in key technologies, including client/server environments, network technologies, databases and web-based technologies * Flexibility and adaptability to adjust to a rapidly growing, dynamic environment * A strong client service focus * Excellent analysis skills * Excellent organizational skills * Outstanding follow through and customer service * Sound oral and written communications skills; ability to interact with management and co-workers * Strong work ethic – 2ndand 3rdShift positions available. Weekend hours will be required * Basic understanding of programming and design (See required skills) * Ability to adhere to strict deadlines * Education * BS Computer Science (Equivalent experience will be considered) Job: Professional Services / Project Management2012-03-29 22:52:25United StatesXeroxNew York12009522NYAlbany, NY27498006http://xerox.jobs/xml/27498006/jobUSAAlbanyTitle: Quality Assurance Analyst Location: United States-New York-Albany The Analyst reports to the Quality Assurance Manager but performs most work in consultation with the Preloading team. The position has primary responsibility for ensuring that no client data is lost during transference from media to the XLS work environment, nor during hand-offs between XLS teams. This requires developing methods of inspection and accountability for all incoming media as well as generating new procedures for QA to utilize at later points of the pipeline. Since XLS has many customers and processes high volumes, the job requires a focus on technical know-how, efficiency, hard work and managing many priorities simultaneously. Duties · Assume primary responsibility for Data Integrity in early pipeline · Perform or delegate Media QA on all incoming deliveries · Actively prioritize incoming deliveries by risk level · Communicate with QA and Preloading Managers to ensure backlogs do not occur · Generate feedback to QA team regarding new procedure development and execution · Generate feedback to Operations Architects regarding new tool development · Work with other departments to resolve issues associated with specific jobs · Provides thorough documentation of special projects · Coordinate with other Analysts and Managers to stay informed of new developments in our work load and architecture · Adhere to XLS operational guidelines and processes, to ensure work is done consistently Requirements · BS Computer Science or related experience · Understanding of Linux/Windows · Strong communication skills and active listening skills · Strong team work ethic – willing to jump in to assist others and willing to put in extra hours to meet critical deadlines · Accountability, ownership and commitment to quality and deadlines · An independent worker who will take the initiative to ensure goals are met · Ability to work under pressure with changing objectives and deadlines · Proven analytical skills and independent thinking · Proven exceptional judgment · Highly reliable and organized with strong attention to detail · Ability to learn quickly – and a willingness to put in extra effort to do so Job: Professional Services / Project Management2012-03-28 19:58:52United StatesXeroxNew York12009885NYAlbany, NY27460674http://xerox.jobs/xml/27460674/jobUSAAlbanyTitle: Software Developer Location: United States-New York-Albany Title of the position: Software Development Department: Development Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. As a part of the Xerox Global Services organization, Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. Software Developer (Perl) As a member of the Document Processing System (DPS) team, this individual will be responsible for implementing software that is released internally within XLS. This individual will interface with employees in the Development and Operations groups. This individual will also need to interface with others cross-functionally through the company as needed. Responsibilities include gathering requirements, designing, and developing software automation solutions, ensuring similar practices within the team, documenting software implementations, and investigating and solving problems. This individual will also be required to handle support calls on a rotating basis. Daily Responsibilities/Details 1) Understand our customer and their needs 2) Build upon the current DPS solution to better automate Operations’ processes 3) Develop new applications that will automate Operations processes 4) Work with the customer to gather, detail, document, and clarify requirements at the beginning of a new project 5) Design, implement, debug and unit test software for new and existing applications 6) Document design choices and implementation methods before moving on to next task 7) Participate in code reviews 8) Collaborate with software team members, and other cross-functional teams, in order to see projects to completion 9) Be responsive to production problems when on the rotating on-call coverage during off-hours 10) Demonstrate excellent communication skills, which includes active listening and fostering an environment where people are comfortable having an open dialogue 11) Maintain a thorough understanding of the current system 12) Identify new processes that will lead to an improved development lifecycle 13) Exhibit and demonstrate a positive attitude and have the ability to give/receive constructive criticism 14) Perform other related duties as assigned Minimum Requirements 1) Minimum BA/BS Degree in IT, CS, or a related field 2) 4 years of prior experience as a software developer 3) Expertise in Perl 4) Experience in SQL, PL/SQL 5) Experience with working in a Linux/Unix environment 6) Understanding of software development methodologies and sound coding practices Minimum Requirements 1) Minimum BA/BS Degree in IT, CS, or a related field 2) 4 years of prior experience as a software developer 3) Expertise in Perl 4) Experience in SQL, PL/SQL 5) Experience with working in a Linux/Unix environment 6) Understanding of software development methodologies and sound coding practices Job: Professional Services / Project Management2012-03-13 21:19:08United StatesXeroxNew York12007910NYAlbany, NY27111808http://xerox.jobs/xml/27111808/jobUSAAlbanyTitle: QA Testing and Release Analyst Location: United States-New York-Albany Title of the position: QA Tester and Release Analyst Department: Development Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. As a part of the Xerox Global Services organization, Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. Software QA Tester As a member of the Software Quality Assurance Team, you will be responsible for testing and preparing release updates for a web-based documentation management software tool that provides services to litigation firms. This includes the design, development and execution of test strategies to support rapid development within an agile environment. Daily Responsibilities/Details - Interface with the development team to identify defects and develop strategies to most efficiently test new features - Identify defects through systematic testing (following both technical and business specifications), help developers reproduce errors, and ensure that defects are fixed - Perform integration and regression testing to ensure software quality - Document test strategy for each feature in the format of comprehensive Test Plans and Test cases - Report outcomes of testing to appropriate development personnel for corrective action as needed - Troubleshoot problems identified by users Requirements - Bachelor's degree in IT, Computer Science, or a related field - 3 years experience with software quality assurance - Strong technical background - Flexibility and adaptability to adjust to a rapidly growing, dynamic environment - Excellent communications and problem solving skills - Standard work schedule will be 12PM-8PM, Monday through Friday however there must be flexibility to assist in off hours and weekends as needed. Drawing on diversity of a global workforce and offering an equal opportunity to achieve success. EOE M/F/D/V. Candidate Education: Minimum: Bachelor's Degree, relevant subject Professional Certifications: Preferred: Relevant professional qualifications (e.g., PMI or Prince 2) or has aspirations to obtain these Candidate Background: Skills, Knowledge & Ability: Minimum requirements: Experience in successfully delivering projects to required scope, quality, timescale and budget Experience of managing projects in a small to medium outsourced contract environment Project related change management experience Job: Professional Services / Project Management2012-03-12 18:22:51United StatesXeroxNew York12007580NYAlbany, NY27081151http://xerox.jobs/xml/27081151/jobUSANew YorkTitle: Manager of Client Services Location: United States-New York-New York Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. Position Overview : The position is a management role for a team of Client Service professionals. The purpose of this position is three-fold: (1) oversight and leadership for Client Managers; (2) high-level management of cases from inception to completion; and (2) technology consultation and client service to all assigned customers. General Role: The individual in this position: · Is accountable for the progress, performance and quality for all work by Client Service staff; · Provides a customer relations role to provide a high degree of client service and support across a wide spectrum of clients; · Provides workflow management for Client Service projects by prioritizing work and coordinating workflow; · Communicates regularly with clients to assess needs, develop project strategy and report milestones. · Serves as a point of contact for internal XLS relations and performance; · Follows and enforces department wide protocols and standards; · Reports to the Vice President of Client Services and provides leadership to a regional Client Service team. The individual in this position must demonstrate people management skills as well as project management skills. The job requires experience in all aspects of complex litigation and data management and an understanding of the litigation and discovery process. The Manager must be able to work independently and effectively with attorneys, clients, vendors, management and peers. The skill set must include application of technology know-how, problem solving, status reporting, budget creation, strategic plan input and personnel management. Leadership/Supervisory (70%) The primary portion of this position is supervising 10-12 subordinate employees. He/she carries out supervisory responsibilities in accordance with policies and applicable laws. The responsibilities include interviewing, hiring, and training employees; directing work, appraising performance, rewarding and disciplining performance, addressing complaints and resolving problems. The Manager position will: · Lead by example; establish clear expectations; set direction and priorities; ensure that work levels are balanced among all staff; resolve internal staff issues in a timely manner; keep staff informed of all appropriate information; build on effective team; delegate at appropriate level; · Facilitate the development of staff by providing opportunities and support; provide timely feedback on work product; regularly coach, evaluate, and recognize staff performance and accomplishments; · Adhere to Company standards and protocols; seek opportunities to improve department efficiency and reduce expenses by streamlining or consolidating functional areas. Client Management (30%) The Manager position also provides expertise of project management as follows: · Oversee all project activities and workflow; prioritize work of Client Service team. · Interact with to become familiar with all activities of the team, determine case team special needs, desired outcome, required functionality and special needs. · Ensure comprehensive project plans, regulates status reports and post mortem reports; · Direct progress of projects, establishes project milestones, and monitor project status regularly; · Conduct educational sessions regarding industry updates; · Determine needs of the Clients by meeting with attorneys to determine review and production needs and make recommendations for the appropriate workflow and project schedule needed to most effectively and efficiently meet the team’s goals; · Follow Standard Operating Procedures and abide by protocols. · Minimum of five (5) or more years' experience in management position(s) with law firms, corporate legal departments and/or electronic discovery service providers. · Deep understanding of eDiscovery and the litigation support industry. · Bachelor’s degree required. Advanced degree a strong plus. Project Management Professional (PMP) designation a plus. · Proven leadership skills in building and managing a team of dedicated service professionals. · Ability to work well under pressure and meet tight deadlines. · Strong organizational and project management skills, the ability to effectively juggle competing demands, prioritize appropriately, and oversee multiple tasks simultaneously. · Strong technical understanding and/or experience with e-discovery process, lifecycle and technical issues a must. · Advanced knowledge and experience with all MS Office applications, especially MS Excel. Extensive working experience with industry leading litigation support software or comparable applications. · Strong oral and written communication skills to effectively communicate with diverse audiences of varying degrees of expertise. · High degree of confidence and energy level coupled with strong leadership initiative. · Strong interpersonal skills and excellent customer service skills. · Strong understanding IT systems and technology. Job: Professional Services / Project Management2011-12-21 19:49:43United StatesXeroxNew York11018967NYNew York, NY25499358http://xerox.jobs/xml/25499358/jobUSAAlbanyTitle: Software Quality Assurance Analyst Location: United States-New York-Albany Xerox Corporation is a $22 billion technology and services enterprise that helps businesses deploy Smarter Document Management(SM) strategies and find better ways to work. Our intent is to constantly lead with innovative services, products and technologies that customers can depend upon to improve business results. Xerox Litigation Services (XLS) provides in-house counsel and their outside law firms an enterprise-wide discovery management process with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry. XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry Quality Assurance & Release Support As a member of the Development team, this individual will be responsible for quality releases to production and handling support problems after release. Responsibilities include testing software (system level testing, functional and regression testing) before it is released, executing the release of software to the production environment, and responding to support issues after release. Responsibilities * Test planning, execution, and verification using manual and automated processes * Create and maintain complex test environments * File defect reports using a tracking system and follow up on the problems through complete resolution * Work closely with the development team to identify bugs * Design, implement and maintain comprehensive test cases and test plans * Track test results for each release in the TestTrack software tool * Maintain a thorough understanding of the current system, so as to figure out ways to best test for defects. * Perform Configuration Management duties * Responsibility for merging code in source control environment (e.g. Perforce) to create new releases * Handle the release process to Production * Work towards release automation as much as possible * Compile and maintain a list of changes that went into each release * Communicate the Release content and timing to stakeholders * Respond to Support issues Requirements * Minimum BA/BS Degree in IT, Computer Science, or a related field * 3 Years experience in a Software Quality Assurance role * Experience conducting manual testing of database and server applications * Experience conducting manual testing of a Web Application * Ability to read and understand PERL, JavaScript, SQL, PL/SQL, PHP, Linux Shell scripts, C/C , C#, a plus * Familiarity with Linux and Windows environments * Extreme attention to detail * Strong problem solving skills * The ability to work cross-functionally and interface with other departments to accomplish a task * Strong work ethic, ability to work a flexible schedule, including some evening and weekend hours * Ability to work with deadlines in a fast paced environment * Excellent communication and social skills Drawing on diversity of a global workforce and offering an equal opportunity to achieve success. EOE M/F/D/V. Job: Professional Services / Project Management2011-12-20 22:12:26United StatesXeroxNew York11017341NYAlbany, NY25483053http://xerox.jobs/xml/25483053/job