Xerox Client Associate, Office - Level A02 in Pittsburgh, Pennsylvania

Tier 1 plus,

• Download and install printer drivers on end-user equipment

• Perform printer mapping to PC as required

•Escalate printer network issues to appropriate resource

• Perform Advanced Customer Training (ACT) or DocuCare maintenance and diagnosis functions.

• Manage and maintain on-site parts inventory using PM4

•Ensure SLAs are adhered to per SOW

• Physical device management and control

• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc…)

• Monitor/apply current patches

• Non-Xerox device management as required

• Perform remote device monitoring and remote solve (Xerox Device Management)

• Identify and promote Xerox Office

• Lift and move up to 50 pounds

• Read, write and follow basic English instructions

• Customer service and communication skills

• Ability to manage multiple tasks

• Perform duties with minimal supervision

• Data entry

•Basic Equipment problem solving and diagnosis per training provided

• Customer problem resolution including escalation as required

• Coordinate work tasks to ensure fulfillment of SOWs

• Act as account lead as required

• Track and report account information as required

• 1-2 years relevant experience resolving customer and equipment printing issues

•PC / Internet – Level 3

•Network Connectivity Knowledge (Device Management, Print Queue, Print Driver Mgmt)

• Competitive product and network management tools as required

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race,color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox in the U.S. may request such accommodation(s) by sending an e-mail to accommodations@xerox.com

Job: Client Relationship Management / Service Delivery

Organization: Large Enterprise Operations US

Title: Client Associate, Office - Level A02

Location: Pennsylvania-Pittsburgh

Requisition ID: 16024497

Virtual/work from home? No