Xerox Custom Application Coordinator in Phoenix, Arizona
*Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
/Custom Application Coordinator
Ensure the client has all necessary material to promote enrollment
Work with client to promote the enrolment of our services to their drivers
Work with Sales Regions to increase enrollment opportunities
Provide Monthly Status reports to Regions and Management
Respond to telephone inquiries using standard scripts and procedures.
Gather information, research/resolve inquiries and logs customer calls.
Communicate appropriate enrollment options
Inform customers about services available and assesses customer needs.
Query callers to gather information by inquiring about potential product/service needs.
Communicate appropriate options focused on identified caller needs.
Use a computerized system to gather information, building caller profiles and log call activity.
Schedule work to ensure accurate phone coverage; monitor priority of calls and shift escalated calls to assure resolution to problems.
Prepare standard reports to track workload, response time and quality of input.
Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness the sales process, application process in a team environment.
Ability to work on assignments that are semi-routine in nature, but recognize the need for occasional deviation from accepted practice including Sales Support work and the Ability to follow established procedures on routine work, requires instructions only on new assignments
Ability to conduct inbound and outbound calls in a sales capacity providing informed and accurate product/service information using standard scripts and procedures to facilitate sales activity.
Bilingual -Fluent in Spanish and English is not required but is preferred.
Outgoing, upbeat and a positive attitude with excellent listening skills is ideally the best fit for this position.
Previous Tele-sales or Sales experience is highly preferred but not required
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to firstname.lastname@example.org. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Job: Sales Support
Organization: Public Sector BG Site
Title: Custom Application Coordinator
Requisition ID: 16027332
Virtual/work from home? No