Xerox Account Manager Representative II in Phoenix, Arizona
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com at http://www.xerox.com/ , www.news.xerox.com at http://www.news.xerox.com/ , www.realbusiness.com at http://www.realbusiness.com/ or www.xerox.com/businessservices .
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Xerox seeks an experienced Account Manager to lead customer account management responsibilities and activities. The successful applicant will focus on acquiring additional revenue streams from existing clientele through new products and services. As Account Manager, you will be responsible for meeting monthly and quarterly quotas while maintaining a high level of customer satisfaction. You will report to the Account Management Supervisor and manage a minimum of 10 large accounts (with a maximum of 25) at any given time. We’re looking for a customer-oriented, results driven professional who values productivity and customer engagement.
Contribute to product and services portfolio by defining customer needs into innovation efforts
Participate and program and pilot lead for new product and services for Xerox customers
Develop and oversee customer retention campaigns
Participate in and improve upon in-house brand promotions
Engage with customers daily via live contact through phone or on-site
Ensure follow up and resolution on all customer cases within two business days
Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service
Manage account equipment counts and hit or exceed monthly quota
Bachelor’s degree required or 4 years of experience in large account management.
Advanced problem resolution skills and communication abilities
Excellent word processing and spreadsheet skills
Ability to anticipate customers’ needs and match them with appropriate products and services
Comfort with working under pressure in a fast-paced environment
Must be currently eligible to work in the US for any employer without sponsorship
Must consent to and successfully clear all required pre-employment screenings (background and substance abuse)
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to email@example.com . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Job: Service Delivery Management
Organization: PS Customer Care
Title: Account Manager Representative II
Requisition ID: 16031216
Virtual/work from home? Yes