Xerox Jobshttp://xerox.jobs2012-05-24 18:34:57.386973USAOklahoma CityTitle: Account Services Engineer (ASE) Location: United States-Oklahoma-Oklahoma City Purpose: • The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. • The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. The ASE engages Technical Resources when appropriate to support the client’s business requirements. Scope: • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. • Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management. Primary Responsibilities: • Perform routine services to ensure equipment availability to client site users. • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices. • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability. • Proactively manage consumables and supplies replacement as required. • Provide customer training on assigned products to improve end user knowledge of equipment functionality • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage. • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools. • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required. • Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum Candidate Background: Skills, Knowledge & Ability: At a minimum the preferred candidate will have demonstrated the following: Successful completion of EL CSE test battery including Ishihara Color Vision test Successful prior experience delivering services to a on-site client environment demonstrating superior customer service skills Preferred previous field technician or electrical/mechanical repair experience Effective interpersonal skill & behaviors with the ability to interact with a diverse client population Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment Effective organizational skills PC skills in MS Office applications, Internet navigation Basic understanding of network printing, job creation, and submission Ability to manage multiple tasks Ability to lift and move up to 50 pounds Possesses reliable, dependable transportation Job: Technical Customer Services & Support2012-02-15 19:06:43United StatesXeroxOklahoma12004822OKOklahoma City, OK26539479http://xerox.jobs/xml/26539479/jobUSAOklahoma CityTitle: Service & Solutions Executive (SSE - US) Location: United States-Oklahoma-Oklahoma City Purpose: This position is a full time, outside sales position. This position is responsible for selling the full line of Xerox products, services and solutions to both current Xerox clients and non-clients within a specified geographic territory (enter territory information here). This position will be responsible for driving both short term sales activity with an account, and also with developing and implementing longer term strategies to ensure Xerox will retain and grow new business within the account. Scope: Individual Contributor role. Interfaces regularly both internally (within the sales and sales support functions) and with external clients to drive profitable revenue growth in the assigned territory. Primary Responsibilities: Identify, engage and coordinate necessary internal resources to manage the entire sales cycle. Identify, articulate, and implement products, services and solutions to meet client requirements Achieve sales targets for new business sales and renewals with a focus on balanced order performance across all product lines within designated portfolio inside designated territory Develop and implement short- and long-term business plans for client base to identify, sell, and support incremental services and/or products in existing client accounts Establish and build account relationships at executive levels Influence client buying decisions by clearly articulating and positioning Xerox strategy and full spectrum of products, services and solutions to key decision makers Drives a motor vehicle Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Bachelor's Degree Candidate Background: Skills, Knowledge & Ability: Minimum Requirements Demonstrates a knowledge of current economic and business drivers of the client's senior executives, competitive landscape and industry trends. Engages clients through shared insight that effectively links their business drivers to Xerox product/service offerings. Works collaboratively in a team selling, cross-functional environment. Asserts value to proactively advance client decision Influences a wide range of client stakeholders through effective two-way business communication (verbal, written, presentation, social media) Conducts client research to gain unique insights into clients' businesses in order to identify key client strategic priorities Clearly explains and quantifies the ROI of a decision to clients Posesses a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks.) Job: Sales and Marketing / Creative Services2012-01-30 19:13:39United StatesXeroxOklahoma12002080OKOklahoma City, OK26190832http://xerox.jobs/xml/26190832/job