Xerox Deputy Program Manager in Newark, New Jersey

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit,, or

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

GeneralJob Function:

The Deputy Client Relations/Program Manager will be on-site and responsible for the program operations of a government client, including profit and loss responsibility, contract deliverables/program goals, customer care support and employee management. The Client Relations/ Program Manager will partner directly with our client(s) to provide product/service solutions, problem resolution and develop new business. Ability to apply innovative solutions to program or industry initiatives. Involved in developing, modifying and executing company policies that affect immediate operations as well as company-wide. They have overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit. Provides problem resolution and coordination of activities between client and company personnel.

Essential Duties For This Position:

Is the principal client contact

Directs and manages the daily operations of one or more business units in support of the program

Responsible for meeting all of the service level agreements stated in contract

Directs and controls the activities of a broad functional area through several department managers within the program

Develops budget estimates and manages program/contract to meet revenue and cost projections

Determines resource allocation levels to meet program/contract commitments

Analyzes workflow and assignments to ensure efficient and cost effective operations

Develops/implements process and service improvements as needed

Reviews and resolves issues affecting Company compliance, legal requirements and client objectives

Partners with senior staff in developing and marketing new client programs/services as required

All other duties as assigned


Bachelor’s Degree (or equivalent experience)

Minimum of five years management experience of a high volume, multi-faceted operations

Program Management with P&L experience is a must

Tolling/Transportation experience is preferred

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Project Management

Organization: Public Sector Operations

Title: Deputy Program Manager

Location: New Jersey-Newark

Requisition ID: 16027831

Virtual/work from home? No