Xerox Part-Time Training Administrator in New York, New York

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.

POSITION DESCRIPTION – Part-Time Training Administrator

**The part-time schedule for this position will be Monday through Thursday with varying hours.

**The daily hours will begin no earlier than 7:30 am and will end no later than 3 pm, with a total number of weekly hours equaling 24.

The Part-Time Training Administrator will be responsible for organizing and supporting learning events as requested by clients. The individual will be required to produce learning event/session deliverables on time. The Training Administrator job will require the use a defined delivery process and toolset to provide consistent service to clients. Daily interactions providing status of deliverables to clients is key to success in this job. In addition, the individual will be required to proactively manage issues and overall client/account team expectations and solve as needed. The Training Administrator will be required to team with both the client/Xerox account management team and others to facilitate high quality learning events. The ability to listen effectively, resolve issues, problem solve, add value and facilitate client interactions will lead to effective client relationship management and success in this role. Planning and organizing abilities are a must for individuals to work through the numerous tasks associated with successfully delivering a learning event.

Key Responsibilities:

Creating Subjects, Offerings and Programs on Learning Administration System (LAS)

Creating Subjects, Offerings and Programs on Learning Management System (LMS)

Organization of logistic requirements prior to all training sessions including:

  • Booking Rooms and AV equipment

  • Ordering Catering

  • Ordering printing and materials

  • Sending invites, reminders and pre-work via Outlook

  • Arranging building access, Wi-Fi and network access

  • Organization of logistic requirements on the day of training sessions including:

  • Delivering rosters, printing and materials to the room

  • Ensuring all AV equipment has been supplied, and any presentations are ready

  • Ensuring all catering has been delivered

  • Meeting the vendor and providing assistance throughout the day

  • Liaising with internal and external vendors, program managers and participants located globally via email, internal instant messaging, phone and face-to-face

  • Handling enquiries and requests from vendors, program managers and participants in relation to cancellations, registrations, and updates

  • Managing internal queries through Contact Workspace Ticketing system

Updating information in LAS, LMS and Excel spread-sheets

Creating and managing Statement of Work contracts

Assisting and supporting program managers with additional relative tasks

General office administration and data entry duties

Qualifications:

  • At least 2 years of proven experience in administration

  • Good knowledge of Learning Management and Learning Administration Systems preferred

  • Excellent Microsoft Office skills, including Outlook, Excel, Word, and PowerPoint

  • Strong communication and organizational skills

  • High attention to detail

  • Ability to work individually or as a team

  • Ability to work to deadlines in a fast-paced and high pressure environment

  • Ability to prioritize tasks and work proactively

  • Flexibility in working hours, as early starts or late finishes will be required

  • Customer focused, consistently placing client and participant satisfaction as a top priority

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to accommodations@xerox.com .

#A13

Job: Training

Organization: Learning

Title: Part-Time Training Administrator

Location: New York-New York

Requisition ID: 16030444

Virtual/work from home? No