Xerox Prod Control Team Lead in National Capital Region, Philippines
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
May perform one or more of the following: Determines computing resource requirements, such as computer time, memory, and priority considerations.
Schedules and monitors ad hoc and production jobs.
Ensures jobs and activities are completed accurately and on-time.
Analyzes internal user procedures, process workflow, and deadlines.
Verifies record count (input and output) for accuracy, microfiche requirements, etc.
Evaluates processing workload and schedules jobs using job-scheduling software.
Troubleshoots processing problems and resubmits jobs as necessary and/or escalates the problem.
Ensures availability of hardware and associated equipment.
Performs various operations and library functions, such as back-up and error recovery, data/document control and report output distribution.
Maintains associated production reports and logs.
Ensures that appropriate billing records are generated for each job.
All other duties as assigned.
In addition to the above, the Production Control Analyst (310045) will also perform one or more of the following: Interfaces with customers and management as primary point of contact regarding production schedules.
Ensures that proper notification and escalation procedures on missed checkpoints or other batch/online processing delays are being followed.
Develops scheduling resolution/analysis skills and software knowledge.
Performs all module migrations.
Coordinates turnover between shifts to ensure a smooth transition.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to email@example.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Job: IM Support
Organization: CC-MD2-North America
Title: Prod Control Team Lead
Location: Philippines-National Capital Region-Manila
Requisition ID: 16021825
Virtual/work from home? No