Xerox Customer Care CHAT Assistant - No Phones Required - FULL TIME - Earn up to $13.00hr in Lexington, Kentucky
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com , www.news.xerox.com , www.realbusiness.com or www.xerox.com/businessservices .
/ As a Customer Care Chat Assistant / working in a call center environment, you will be assisting multiple customers with technical issues and other inquiries through chat scenarios.
Your responsibilities will include, but are not limited to the following: * Ability to navigate through multiple computer applications with speed and accuracy.
Ability to work simultaneously with multiple customers via Chat to resolve technical and procedural inquiries.
Ability to accept and implement coaching and feedback in order to achieve individual and team
Maintain a high level of world-class customer service/professionalism to a wide range of customers.
Ability to adjust work schedules as needed considering open flexibility. Benefits, Benefits and More Benefits!
Full Time Employment
Medical, Dental, Vision, & 401k plans
Paid Time Off
Casual Dress Code
Fun working environment!
Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more! Qualifications: Successful candidate for this position will have:
Six months experience in providing customer service either via phone or in person
Ability to accurately type (WPM vary based on Client Requirements)
Consistently adheres to attendance policy and guidelines.
Maintain a positive environment, working with co-workers and customers within a diverse culture.
The ability to relate to customers in a professional and courteous manner.
The ability to work in a team environment, to perform under pressure, and sit for long periods of time.
Excellent attention to detail and multi-tasking ability.
Self-motivation to work under his/her own initiative.
Must pass drug test and state, federal and criminal background check
Must have High School diploma or general education degree (GED).
Must be at least 18 years of age or older
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to // firstname.lastname@example.org // . Be sure to include your name, the job you are interested in, and the accommodation you are seeking
Job: Customer Care
Organization: CC-MD1-North America
Title: Customer Care CHAT Assistant - No Phones Required - FULL TIME - Earn up to $13.00hr
Requisition ID: 16024457
Virtual/work from home? No