Xerox Director of Operations in Lakeland, Florida

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com at http://www.xerox.com/ , www.news.xerox.com at http://www.news.xerox.com/ , www.realbusiness.com at http://www.realbusiness.com/ or www.xerox.com/businessservices .

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Bunch CareSolutions, A Xerox Company , www.bunchcare.com at http://www.bunchcare.com/ , is a national medical management company based in Lakeland, Florida. We operate exclusively in the workers’ compensation industry as a full service, managed care firm. Since our founding in 1988, we have consistently grown in size, scope of services and standards of excellence. We have done so without compromising our clinical focus or our mission of “making the world a better place—one life at time.”

Using our clinical expertise, we offer innovative and customized managed care solutions focused on quality outcomes and medical cost containment. Because we are passionate and centered on providing programs built on our core competencies—medical case management and medical bill review—we have been highly successful in shortening claim duration, expediting medical recovery and improving financial and return-to-work outcomes for our clients and their injured employees.

Position: Director of Operations

Location: onsite Lakeland, FL .

Travel: 25% including some to our offshore facilities

Position Overview:

The Director of Operations will lead all operational support functions, client relations activities, client reporting projects and regulatory compliance for the company. He/She oversees the following operational activities: Mail Center, Imaging and Special Services Departments, including timely and efficient distribution of mail, faxes and document scanning by staff. Additional responsibilities include building a high performing culture by coaching, developing and retaining assigned staff. He/she acts in a resource capacity for nursing and client accounts in addressing service issues identified by the company and/or its clients. He/She will be responsible for identifying all resources needed by the department and managing existing resources according to the established departmental budget.

Primary Responsibilites:

  • Provide leadership and strategic planning for all aspects of service delivery and compliance for the Operations and Facilities Teams

  • Promote and support the company’s philosophy of client service excellence

  • Oversee the coordination of building space allocation and layout, communications services and facility expansions

  • Direct the maintenance of all facilities, grounds and equipment

  • Direct all purchases involving capital equipment, printed materials, office supplies, forms, promotional products, computer and peripherals

  • Negotiate contracts, leases, maintenance and service agreements

  • Maintain contact with vendors and suppliers to assure compliance with specifications, pricing, and service levels

  • Evaluate all vendors providing services and/or products and identify vendor issues that may impact the quality or cost of service delivery

  • Identify, develop and manage relationships with various internal functional managers and clients

  • Identify opportunities to improve team efficiency and cost effectiveness

  • Oversee the management of individual performance of personnel assigned including attendance, staff evaluations, disciplinary counseling and documentation

  • Promote continuous quality improvement, training and development of individuals and teams assigned

  • Actively participate in the selection and staffing process in coordination with Human Resources

  • Coordinate, delegate and supervise activities of Team Leaders

  • Proactive and diplomatic with business partner questions and/or concerns

Collateral Responsibilites:

  • Demonstrate the ability to work in cross-functional teams as assigned and/or required

  • Identify opportunities for program enhancement and expansion

  • Monitor company-wide program performance to ensure appropriate task completion, compliant with all contractual guidelines

  • Ensure service delivery is consistent with contractual agreements

  • Travel occasionally to client locations and marketing presentations

  • Understand all aspects of company operations

Performance Expectations:

  • Demonstrate understanding of Bunch purchasing history and current and future needs

  • Meet internal deadlines on time - 90%

  • Meet external deadlines on time – 90%

  • Ensure individuals and team meet departmental performance expectations

  • Conduct monthly performance review and appropriate feedback with assigned personnel

  • Complete annual performance appraisal and update measurable performance expectations and development plans for all employees in a timely and comprehensive manner

  • Conduct performance improvement coaching and appropriately document performance improvement plans and/or corrective action for staff who fail to meet expectations for performance, attendance or behavior

  • Evaluate and manage workflow and make adjustments as needed to increase efficiencies

  • Ensure accuracy and timeliness of employee information provided to payroll

  • Respond to client/provider issues in a detailed, professional and timely fashion as specified by client contract and/or expectations

  • Assist with client presentations/tours, as requested by management

  • Demonstrate fiscal and economic responsibility with company resources

Preferred Qualifications:

  • Bachelors’ Degree in Business or related field or equivalent experience

  • Five (5) or more years of facilities and/or operations experience

  • Five (5) or more years of supervisory experience

  • Background in finance and/or accounting a plus

  • Ability to learn and provide ongoing training and coaching

  • Demonstrate ability to manage people in a fast-paced team environment

  • Proficient use of Microsoft Office software

  • Demonstrate the ability to identify, analyze and resolve issues impacting productivity and workflow in other past work environments

  • Demonstrated ability to effectively communicate orally and in writing

  • Capacity for positive interpersonal relationships, with a flair for diplomacy

  • Experience with compiling, combining, analyzing and interpreting client data

  • Master of Business Administration (MBA), preferably in Management

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Service Delivery Healthcare

Organization: Workmans Comp Site

Title: Director of Operations

Location: Florida-Lakeland

Requisition ID: 16030804

Virtual/work from home? No