Xerox Information Management Assistant Onsite in Lacey, WA in Lacey, Washington

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit,, or

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. Overview

Antivirus Verify Antivirus is installed, OAS enabled, and receiving updates Patching Verify machines are patched with recent patches Image builds Make sure we have the latest images up to date Encryption Make sure information found in equipment is secured via PGP hard drive encryption. iGel Make sure iGel is getting proper profile so that end-user can perform daily duties. Knowledgebase Keep track of known errors and fixes in central repository Inventory Track all warranty information in Lansweeper

All other duties as assigned.

This document describes roles and responsibilities for individual(s) within the Desktop Support team for HPP Lines of Business. Job Codes that may perform the below functions, but not limited to are as follows:

Systems Technician Specialist
Systems Technician Sr. Specialist
Lead Systems Technician
Systems Technician Consultant

Within HPP our Desktop Support provided managed services where we provide operational support at a fixed rate. This includes 24x7 support and on-site support by a technician when issues cannot be resolved remotely.


The subject matter of desktop support includes in depth knowledge of the Microsoft Operating Systems, as well as hardware and software troubleshooting skills. Desktop Support will install, configure and provide overall desktop services. He/she provides day-to-day onsite support for networked microcomputer hardware and peripheral. Troubleshoot problems reported by users and by automated monitoring systems and make recommendations for enhancements in the implementation of future initiatives. Provide technical assistance, support, and advice to customers and internal users.

Duties of Desktop Support

Microcomputer hardware user support, new hire systems setups, and desktop/laptop/Igels software evaluations and upgrades Provides quick response and maximum uptime for all users for microcomputer hardware and peripheral. Installs and repairs microcomputer hardware and peripheral components such as monitors, printers, scanners, microcomputer UPS and disk drives. Troubleshoots software and hardware failures and identifies network problems when they relate to microcomputer hardware and peripheral. Sets up and maintains user accounts found under domains managed by the HPI group. Assist SBUs in major projects that involve microcomputer hardware and peripheral, such as moving to a new office or supporting development team in software upgrades. Support Security team in major security patching and updates that can’t be handled by automated tools and need hands-on assistance. May require PC system experience in a LAN environment, strong understanding of Windows operating systems, experience with all Microsoft Office products as well as troubleshooting experience and understanding of e-mail Provides technical on-site maintenance and support for new and existing microcomputer hardware and peripheral. Provides technical maintenance and support for WAH users. This includes support for VPN accounts, microcomputer hardware, peripheral and remote software. Provides 24x7 support for desktop/laptop/iGel equipment that may affect TAT in the production environment. Assign (team leaders) and accept (engineers) daily tickets & tasks and provide journal updates.

Desktop Responsibility:

Required H.S Diploma or GED Be at least 18 years of age. Must pass a criminal background check and drug screen. Be available and flexible for a shift during the hours of operation. Strong organizational and verbal communication skills Preferred Commitment to quality and personal ethics The ability to multitask

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Service Delivery Client Network Services

Organization: ITOC

Title: Information Management Assistant Onsite in Lacey, WA

Location: Washington-Lacey

Requisition ID: 16005862

Virtual/work from home? No