Xerox Analyst I, IM Service Delivery in Kerala, India


  • Responsible for those functions, activities, and skills required for analysis, support & maintenance of Applications and infrastructure systems


  • Builds knowledge of the organization, processes and customers

  • Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

  • Receives a moderate level of guidance and direction

  • Moderate decision making authority guided by policies, procedures, and business operations protocol

Primary Responsibilities:

  • Support and Troubleshoot Windows Server 2008/ 2012, IIS and VMware

  • Support and Troubleshoot Applications and Websites hosted in the Web Servers

  • Remediate and resolve monitoring alerts

  • Handling Production environment, adhere to SLA and manage ticketing systems

  • Responding and resolving issues as per SLA

  • Deploy applications in Windows servers

  • Work with development team and support team to troubleshoot deployment issues.

  • Maintenance of applications in Production and Development environment

  • Patching of Windows Servers

  • Available to work and take on-call in 24/7 environment

  • Open to work in rotational shifts

  • Able to handle projects independently

  • Able to handle various Windows related and VMware related tasks

  • Documenting the issues with resolution for future reference for the team.

  • All other duties as assigned.

Candidate Education:

  • Minimum Bachelor's Degree

Candidate Background:

  • Proficient in Windows server 2008/ 2012 administration and Support

  • Experience in Application Support

  • Proficient in IIS Administration and troubleshooting

  • Work experience in L2 or L3 Support

  • Work experience in VMWare Infrastructure

  • Windows Server/ IIS/ VMWARE knowledge gained from experience in a prior job

  • Familiar with server operating systems and its commands/ utilities

  • Ability to install applications on servers

  • SQL Server knowledge/ Experience

  • SCOM Knowledge is a plus

  • Linux knowledge is a plus

  • Storage knowledge is a plus

  • Network knowledge is a plus

  • Backup knowledge is a plus

  • Azure knowledge is a plus

  • Excellent Communication skills

  • Good team player

  • Confidence

  • Positive attitude

  • Strong drive to learn

  • Ability to follow instructions

  • Strong analytical skills

Title: Analyst I, IM Service Delivery

Location: India-Kerala-Kochi

Requisition ID: 17003005