Xerox Jobshttp://xerox.jobs2012-05-24 13:24:13.812970USALouisvilleTitle: Color & Monochrome Solutions Executive (CMSE) Location: United States-Kentucky-Louisville Job Purpose: The CMSE is a sales specialist and subject matter expert who is responsible for product line, application development, customer retention, territory penetration and volume growth in Color and Monochrome products. The CMSE collaborates with the Account Sales Manager and sales representatives on development and execution of account strategies and on achieving sales quota for Color and Monochrome products and services. Key Accountabilities: • Communicate the company’s Color and/or Monochrome strategies and direction to key customer decision makers. • Support sales reps in prospect development, sales calls, product demos, proposal and bid preparation, and delivery of C-level (CIO, CFO, etc.) presentations. • Position color and monochrome solutions to demonstrate how they contribute to improvement in customers’ key business/financial measures. • Develop value propositions that address the business impact Xerox could have on key customer business concerns, issues and initiatives. • Generate and grow business for major accounts. • Develop business applications for Color and Monochrome product lines. • Take responsibility for closing business. • Deliver sales activity levels sufficient to support overachievement, territory coverage and 100% customer satisfaction for the full range of products and services. • BS/BA degree in business and/or technology, or equivalent experience • Presentation and selling skills at executive levels required. • Proven consultative sales and account management experience; system selling experience preferred. • Results oriented with excellent record of success (overachievement of sales quota, top sales ranking, awards, achievement recognition). • Familiarity with Client/Server environments, Network Scales (i.e. Personal Area Network (PAN), Local Area Network (LAN), Campus Area Network (CAN), Metropolitan Area Network (MAN), or Wide Area Network (WAN), Network Topologies (i.e. Bus Network, Star Network, Ring Network, Mesh Network, Star-bus Network), Network Operating Systems, Office Color and/or Monochrome Printers, standards and applications, and supporting protocols. • Familiarity with business process automation and workflow • Knowledge of Color and/or Monochrome Markets, Product Positioning and Competition. •Knowledge of Reproduction Departments of Graphic Arts environment is a plus. • Proficient knowledge of (or aptitude to master) network printing environments and network software. • Excellent negotiating and closing skills. • Personal drive and internal motivation toward high achievement. • Ability to read and interpret financial statements, annual reports, and other financial documents. •Proficiency in using the internet for research. •Proficiency using MS Office applications, e.g., PowerPoint, in communications and presentations. Job: Sales and Marketing / Creative Services2012-05-07 18:17:06United StatesXeroxKentucky12014031KYLouisville, KY28478212http://xerox.jobs/xml/28478212/jobUSALouisvilleTitle: Account Operations Manager (AOM) Location: United States-Kentucky-Louisville Job Purpose: The Account Operations Manager is responsible for planning, directing and coordinating the contracted operations of the account. Monitors daily operations to ensure contract requirements are met, keep abreast of major situations affecting service to the customer and ensure all aspects of customer satisfaction. Responsible for managing the budget and P&L for the assigned account(s). Assists 2nd level manager and sales team in generating revenue and seeking additional business opportunities. Manage the assigned accounts to achieve required business results. • Managing to the contract: SLAs and KPI’s (Key Performance Indicators) • Employee and Customer Satisfaction • Customer retention • Profitability of account Key Accountabilities: Accountable for delivery of Operational Excellence in support of the Account Management Strategy • Oversee the delivery of contracted services according to contract terms, as well as the customers’ satisfaction with those services. • Lead the account team in identifying and delivering value to the customer. • Expand the range of services Xerox offers the customer, increasing the Xerox services offering employed in the customer’s operation. • Manage various internal processes required to service and deliver Xerox’s capabilities to the clients • Deploy service solutions that meet agreed upon Standards of Performance (SOP) and Statements of Work (SOW) • Partner with the Sales Executive (SE) to strategize the account relationship and with other Xerox organizations • Support the Revenue & Retention strategies to enable profitable growth. • Participate in account reviews. Partner with Sales Executive (SE) to establish the account communication process People Management • Perform Human Resource Management - selection, training and career progression, performance management, and adherence to policy. • Recruitment of site staff when required • Achieve diversity and Operation BWF (Balanced Work Force) objectives. • Provide leadership and direction to extended staff • Accountable for the development, recognition, and retention of team members • Manage Employee Motivation & Satisfaction through the EES process to create a motivating team environment for employees Financial Responsibility • Manage P&L targets and operating budget for the account(s). • Responsible for account growth through labor productivity, efficient operational practices, and new product/service offerings • Full operational responsibility to include resource utilization, materials management, equipment, assets and inventory management and control. • Responsible for maintaining internal controls • Provide input/support for accurate and timely client billing Achieve business objectives, identify and resolve shortfalls and issues. • Provide leadership to achieve positive Customer Experience As a minimum candidates are required to have demonstrated: • Account management experience • Multiple account management experience desired • Financial planning and analysis experience required • BS/BA Degree Preferred • Knowledge in finance, Days Sales Outstanding (DSO), basic pricing, billing, spreadsheets • Advanced Skills in MS Office applications, Internet navigation and use • Green Belt Certification required or in progress Overall Personal Attributes, Knowledge and Skills •Business acumen •Demonstrated leadership skills; high energy and team motivator. •Understand the marketplace, the competitive environment, Xerox products/services and their impact on the customer’s business •Ability to interpret pricing and contract proposals •Ability to manage and motivate employees •Make use of customer knowledge to create new business opportunities with the CDM •Constructive, positive outlook and persistence in the face of obstacles •Excellent Customer Service, interpersonal, and communication skills • Leadership skills •Build and maintain relationships •Good organizational and time management skills • Strong written and verbal communication skills •Ability to manage multiple tasks •Quickly assess problem situations and prioritize deployment of solutions Job: Client Relationship Management / Service Delivery2012-04-14 05:56:13United StatesXeroxKentucky12011430KYLouisville, KY27897260http://xerox.jobs/xml/27897260/jobUSALouisvilleTitle: Client Associate, Mail - Grade 2A Location: United States-Kentucky-Louisville Includes Tier 1 Client Associate Mail duties plus: • Operation of high level mail equipment: mail inserters, sorters and finishing equipment in an automated high speed/high volume environment. Includes packaging/posting. •Perform charge-back reporting for postage, air express, local delivery, and faxes •Perform production mail labeling/mail merge • Provide mailing address cleanup services (may include use of mail cleansing software) • Coordinate automated and manual processes for finishing and mailing client materials • Implement and maintain distribution and tracking systems • Use of customized software to update/maintain mailing addresses • Bar code address quality review • Manage electronic input, packaging activities and posting fulfillment in high speed/high volume operations • Recommend improvements to achieve cost savings and optimize work flow. • Focal contact for special/unique mailings and shipments •Use of specialized equipment for material handling (eg: forklift certified) • Convert digital files to formats such PDF, TIFF, PostScript, XML, etc for import into document repository and management systems •Index, store, retrieve electronic documents in a mass storage system • Manage document storage system to meet customer’s archiving requirements • Catalog electronic documents to media such as CDROM, disk, or tape and distributed as required • Able to lift and move up to 50 pounds • Able to read, write and follow English instructions. • PC / Internet Skills – Level 3 • Determine output packaging per packaging standards (e.g. process for books, tabs, etc.) •Utilize mail equipment per training (for example: finishing equipment, inserters, postage meters, envelope printers, scales, Pitney Bowes Mail Management systems, FedEx shipping systems) •Customer service and communication skills •Ability to manage multiple tasks •Perform duties with minimal supervision • Data entry • Experienced delivering services in a client environment • High School diploma or equivalent •Basic math skills (multiplication, division and percentages) • Knowledge of automated office equipment (e.g. faxes and postage meters) • Use of Production Mail Software • Estimate and schedule mailing jobs, including operators, job path and time requirements • Train and mentor other Mail CAs •1-2 years knowledge and experience with mail procedures and operating mail equipment. •Understands and can process international mail and shipping requirements Job: Client Relationship Management / Service Delivery2012-02-02 19:34:00United StatesXeroxKentucky12001881KYLouisville, KY26278686http://xerox.jobs/xml/26278686/job