Xerox Scheduling Analyst in Karnataka, India

Xerox is a global business services, technology and document management company helping organizations manage their business processes and information. Since the invention of xerography just over 75 years ago, we have continued engineering how the world works by applying our experience in imaging, business process, analytics, automation and human centric design to make a real difference for our customers and their customers. We have changed the way the world shops, learns, parks, does banking, receives healthcare and, of course – works.

Headquartered in Norwalk, Conn., Xerox has more than 140,000 employees and does business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information -- from data to documents. Learn more at www.xerox.com.

Purpose:

• Responsible for providing quality process and/or customer satisfaction and loyalty support.

Scope:

General:

• Performs routine assignments in entry level of the professional career band

• Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts

• Professional roles will typically require a degree in their specific discipline which may apply to specific positions.

• Receives instruction, guidance and direction from others

• Limited decision making authority guided by policies, procedures, and business operations protocol

Primary Responsibilities:

• Responsible for activities involving quality assurance and compliance with applicable regulatory requirements. May perform one or more of the following:

• Develops and implements total quality management (TQM) programs and initiatives

• Conducts audits and reviews/analyzes data and documentation

• Develops, implements, and leads key process improvement efforts and influences cross-functional efforts

• Assists in the development of systematic approaches for assuring high quality services

• Identifies the interface of key activities within and between the functions of the organization

• Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization

• Integrates and aligns the processes that will best achieve the desired results

• Makes continual improvement of products, processes and systems

• All other duties as assigned

Candidate Education:

Minimum Bachelor's Degree

Candidate Background:

Minimum Demonstrates a proactive approach to work with initiative and drive

Minimum Ability to work collaboratively and effectively in a team oriented environment

Minimum Well organized, good time management skills

Minimum The ability to analyze issues and to find resolution to problems by using a rational, systematic approach

Minimum Proven analytical skills with high degree of attention to accuracy and detail

Minimum Ability to work independently and as a member of various teams and committees

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job: Quality Assurance

Organization: HRS Capability-X000003001

Title: Scheduling Analyst

Location: India-Karnataka-Bangalore

Requisition ID: 16024749