Xerox Customer Care Associate – Inbound Healthcare Call Center in Johnstown, Pennsylvania

Customer Care Associate – Inbound Healthcare Call Center

We are searching for top performers to represent our pharmaceutical clients! We offer competitive hourly rate, paid training, and full benefits including perfect attendance bonus!

TMS HEALTH, A Xerox Company, is one of the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry.

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.

Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!

LOCATION :

137 Allenbill Drive, Suite 100, Johnstown, PA 15904

Training:

2 - Weeks Paid Training

(M-F 9:00am - 5:30pm)

Full Benefits, Excellent Hourly Rate, including Perfect Attendance Bonus!

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today!

JOB DESCRIPTION :

  • Responds to telephone inquiries and complaints using standard scripts and procedures.

  • Gathers information, researches/resolves inquiries and logs customer calls.

  • Communicates appropriate options for resolution in a timely manner.

  • Informs customers about services available and assesses customer needs.

  • Provides functional guidance, training and assistance to lower level staff.

  • Provides assistance, training and troubleshooting support to lower level staff.

  • Schedules work to ensures accurate phone coverage

  • Monitors priority of calls and shifts escalated calls to assure resolution to problems.

  • Prepares standard reports to track workload, response time and quality of input.

  • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.

  • The Successful Customer Care Assistant will be:

  • Able to demonstrate thorough knowledge of the client’s healthcare products and services upon completion of a very detailed orient requisite training.

  • Able to multi-task while on a call: listen, communicate, troubleshoot, educate consumers on products, document clearly and accurately with attention to detail.

  • Able to demonstrate organizational and time management skills.

  • Proficient in typing an accurate summary of each customer interaction, following the proper Standard Operating Procedures (SOP).

  • Able to navigate between multiple screens and systems.

  • Proficient in Microsoft Office, Word, Outlook and Internet.

  • Able to learn additional relevant software computer applications and equipment.

  • Willing to professionally cooperate with others and work in a team environment.

  • Able to professionally receive developmental and positive feedback/coaching from team coaches and supervisory staff.

MINIMUM QUALIFICATIONS:

  • High school diploma or GED required.

  • Recent college graduates with a Bachelor’s degree welcome to apply.

  • Previous customer service, customer care, contact center and call center highly preferred.

  • Must demonstrate the ability to multitask and focused attention to detail required.

  • Strong verbal, written communication, and listening skills required.

  • Ability to meet established customer service requirements.

  • Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, and Outlook.

If this describes you, then apply online today!

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

This is a sourcing requisition that is used to identify potential candidates for several similar Customer Care Representative positions. When you are contacted by a member of the Recruiting Team, you will be directed to apply to a specific, active opportunity. The candidate profile you build for this requisition can be used to apply to other Xerox Opportunities. Please note: you will receive an additional email when you are invited to the active opportunity. At that time you will be asked to answer additional job specific questions.

Job: Customer Care

Organization: CC-Recruiting

Title: Customer Care Associate – Inbound Healthcare Call Center

Location: Pennsylvania-Johnstown

Requisition ID: 16031892

Virtual/work from home? No