Xerox State Reporting Technical Analyst (Workers' Compensation) in Irvine, California

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit at , at , at or .

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

StrataCare, A Xerox Company , at , is a leader in national bill review software solutions and service for the workers' compensation industry.

Position: State Reporting Technical Analyst (Workers' Compensation)

Location: onsite Irvine, CA

Position Overview:

  • Assist in the ongoing monitoring and maintenance of the technical aspects of the state reporting program.

  • Development and maintenance of a State Reporting Issues log which will document an incident/issue’s root cause, impact to Customers and required timelines, planned actions for resolution, and effectiveness/timeliness of the solution.

Main Duties:

  • Assists in monitoring of State Reporting Module (SRM) based transactions and EDI data transfers.

  • Initiates the identification of the root cause of low - mid level state reporting issues utilizing introductory (or higher) SQL queries and analytical skills. Provides input into their resolution to the State Reporting management team.

  • Submits CRM cases for identified issues as required. Escalates unresolved issues to the department management team as appropriate.

  • As required, creates internal/external facing metrics and reports of state reporting data and activity.

  • Responsible for the timely and accurate preparation of assigned Client-facing reports, to include, but not be limited to: Routine Medical EDI and Non EDI State Reporting Activity reports.

  • Serves as an entry level Subject Matter Expert, providing technical and analytical guidance and expertise regarding State Reporting to other department personnel under the guidance of the Department’s Program Manager.

  • As required, assists in the coordination of efforts within the State Reporting Department with projects related to the re-reporting of corrected medical EDI data to various states.

  • Assists with various routine State Reporting Module (SRM) activities and EDI data transfers as needed.

Secondary Duties:

  • Works under the general direction of the Program Manager of State Reporting for

special tasks and/or projects.

Success Indicators:

  • Client satisfaction ratings reflect effective communication of each Team’s progress towards established goals and objectives.

  • Corporate state reporting program is maintained with negligible monetary penalties and sanctions, where reasonable or attributable to StrataCare.

Work Environment:

  • The working environment for this position is an open cubicle that is clean and comfortable. It may include some minor annoyances such as noise, odors and drafts. The incumbent is generally free to move about at will.

  • Will spend the majority of the time sitting, speaking and listening.

  • Must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds

Equipment and Software Operation:

  • Computer

  • Copy machine/Printer

  • Webcam

  • Telephone

  • Microsoft Windows

  • Microsoft SQL Server 2014

  • Microsoft Visual Studio 2010

  • Other Microsoft Office Suite products, including Outlook, Excel, and PowerPoint

  • Internet Explorer

  • UltraEdit

  • EDI Notepad

  • Team Foundation Server

  • SharePoint

  • Microsoft Dynamics CRM

  • StrataWare

Preferred Qualifications:

These specifications are general guidelines based upon the minimum ordinarily considered essential to satisfactory performance in this position. Individual skills and abilities may result in some deviation from these guidelines.

  • A minimum of 5 years experience working in the worker’s compensation bill review industry, with a minimum of 2 years in an EDI reporting or technical based role. A proficient level of knowledge of the StrataCare state reporting module, or a similar product, is highly desired.

  • Competency to utilize Company software and proficiency in Microsoft software applications and a willingness to learn new systems as necessary.

  • Minimum of basic level competencies in Microsoft SQL Server

  • Proven analytical thinking and end-to-end problem solving skills

  • Ability to prioritize multiple projects on related compliance issues.

  • Strong interpersonal and communication skills,

  • Effective oral, written and presentation skills

  • Strong orientation to deadline and detail.

  • Decisive and capable of exercising good judgment under pressure.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.



Job: Client Services

Organization: Workmans Comp Site

Title: State Reporting Technical Analyst (Workers' Compensation)

Location: California-Irvine

Requisition ID: 16030132

Virtual/work from home? No