Xerox Manager, Network Relations in Irvine, California
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com at http://www.xerox.com/ , www.news.xerox.com at http://www.news.xerox.com/ , www.realbusiness.com at http://www.realbusiness.com/ or www.xerox.com/businessservices .
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
StrataCare, A Xerox Company , www.stratacare.com at http://www.stratacare.com/ , is a leader in national bill review software solutions and service for the workers' compensation industry.
Position: Manager, Network Relations
Location: Prefer onsite Irvine, CA; may consider remote.
Planning, directing, recommending, developing, operation and maintenance of the Company’s network relationships.
Providing day-to-day support and management of network relationships to help business units achieve goals.
Acts as a liaison between Network partners, internal departments, and our customers. Designs and implements short- and long-term strategic plans to make certain network relations meet existing and future requirements.
Monitors policies and controls to ensure data accuracy, turnaround times, and other contractual obligations are achieved.
Develops and deploys methodologies for analyzing Network performance and provides statistics/reports and supporting data.
Recommends and/or works with the appropriate internal departments to implement new network solutions that support corporate objectives.
Collaborates with Technical Services Representatives, Operations, and Client Account Managers to troubleshoot and resolve critical network issues.
Participates in network stewardship meetings and/or attends conferences as requested by management.
Assists and cooperates with co-workers, supervisor and management; maintains positive morale within the unit.
Assures the highest level of customer service as well as ongoing and effective communication with the end user community regarding projects and network issue affecting users.
Manages confidential client, financial and network information with discretion and good judgment in accordance with department and Company guidelines.
Demonstrates a dependable work ethic.
Sets and example of excellence/integrity and inspires others to perform all duties in accordance with established Company values.
These specifications are general guidelines based upon the minimum ordinarily considered essential to satisfactory performance in this position. Individual skills and abilities may result in some deviation from these guidelines.
Undergraduate degree or equivalent work experience
Eight or more years related work experience.
At least three years network relationship experience.
Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols and standards.
Knowledge of network trends.
Knowledge of Company policies, procedures and generally accepted business practices.
Knowledge of data privacy practices and laws (e.g. HIPAA, California Privacy laws).
Strong vendor management capabilities.
Strong project management and time management skills.
Very effective oral, written and presentation skills and the ability to develop long-term business relationships.
Good organizational skills and the ability to handle multiple activities with changing priorities simultaneously.
Competency to utilize Company software and proficiency in Microsoft software applications and a willingness to learn new systems as necessary.
Valid drivers’ license for State of residence and legally required automobile insurance
Ability to travel and work as needed to meet Company objectives.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to email@example.com . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Job: Service Delivery Management
Organization: Workmans Comp Site
Title: Manager, Network Relations
Requisition ID: 16031434
Virtual/work from home? No