[{"country_short": "GBR", "city": "Uxbridge", "description": "Title: Operations Analyst\nLocation: United Kingdom-Greater London-Uxbridge\nThe management of Incident and Problems within the Incident and Problem Team for the Xerox SAP service including all ticket management, validation, categorisation, governance, escalations and associated documentation, alongside the Operations Lead. Daily involvement in all aspects of running and maintaining the ESAP Service and Operations room. Thus providing effective control and mitigation of risk to the availability, performance, security and compliance of the business services impacting the overall running of the ESAP Service.\n\nMain responsibilities:\n\n- Responsible for contributing to Problem and Incident Management PDD\u2019s and related documentation.\n- To deputizing the Operations Lead when they is not there or on holiday.\n- Shared ownership of Ops Board with Ops Lead \u2013 responsible for making sure the board is updated when information changes for Incident and Problems.\n- To be an active participant in Daily and Weekly Ops meetings on ALL issues being tracked.\n- To engage with Tech Ops teams to ensure Problem Management is tracking any risks or issues that result from Major Incidents.\n- To participate in Major Incident Management processes \u2013 to work with the Ops Manager and Ops Lead on all Major Incidents, whilst ensuring that other non related issues are still progressing.\n- To participate in the following Major Incident Management activities; communications, tracking MI timelines, ensuring that relevant support teams or SME\u2019s are engaged.\n- To ensure personal development and understanding of all areas that impact Service including; Critical business reporting, monthly availability calendar, Ops room monitoring facilities, critical jobs and timings and to understand the impacts of failures or alerts to the business.\n- To work as a team with the Ops Lead in Managing Incident and Problem Management and all associated activities.\n-To provide governance to Incident and Problem Management with the Ops Lead to ensure reporting and processes are followed.\n- To react to situations impacting service, both current and recently resolved to ensure that future risk to Service is reduced. This is likely to include highlighting and raising Risks and Issues as seen.\n- To continually review Ops room monitoring and understand the processes and people involved to ensure appropriate actions are taken in the event of alerts.\n- Active participant in RCA process, ensuring that RCA\u2019s are requested, delivered to SLA and scheduled for appropriate review.\n- To work with Ops Lead to ensure RCA action tracker actions are progressing and that related Problem tickets are up to date.\n- To ensure all P1 and P2 Incidents include appropriate Business impact statements and that all Problem tickets include clear and concise Problem statements.\n- To deputize for Ops Lead in all situations including handling escalations on own or with input as required from Ops Lead or Ops Manager.\n- To actively participate in engagements with Axon Problem and Incident Managers on all P1 and P2 Incidents and Problems to ensure best practice Xerox approach is followed and that all Incidents receive appropriate attention.\n- Regular engagement with Axon SDM\u2019s and Xerox Operational Management to facilitate a working environment that promotes transparent working between Axon and Xerox Support teams, whilst facilitating cross pollination of best practice ideals.\n- To leverage experience of Change Management Process as part of day to day Incident and Problem Management.\n- To liaise directly with Xerox Support Team Leads as required, on all issues being tracked from the Ops room.\n- To ensure that weekly reporting for Incident and Problem is provided in a timely fashion and to contribute to all other Ops related areas, availability, stability and risk.\n- To actively find and create Risks and Issues to the Service.\n- Responsible for having a Service orientated view of Operations that is focused on Service availability and continuity.\n- Participation in Month End Planning and to have an understanding of the process.\n- Responsible for providing updates and input to Senior Management as requested.\n-Regular engagement with BRM community to ensure Support resources are appropriately aligned to business priorities.\n- To ensure the continued delivery of Incident and Problem reporting, sharing ownership of reporting tasks with Ops Lead.\n\n\nBachelor\u2019s Degree or Masters Degree (preferred) in Computer Science, Information Systems, Business Administration, Contract Administration, Finance, or other related field. Or equivalent work experience.<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nTypically has solid relevant technical or business work experience in an SAP or Service Delivery Support environment, ideally using Solution Manager for ticketing and experience of Transport Management and tooling preferred.\nIdeally a minimum qualification in ITIL Foundation.\nShows a systematic, analytical approach to problem solving.\nHas broad commercial and technical expertise, often in a variety of environments.\nDemonstrates the skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions.\nPossesses a good level of relationship skills, with particular emphasis on interpersonal and negotiating skills.\nDemonstrates good negotiation skills with experience of dealing with users, other staff and suppliers.\nIs familiar with the requirements of the organization for products and services and with the use of the products and services which are the subjects of the contracts. Understands standard contracting procedures within own organization.\nHas sound commercial, organisational, time management, negotiation and staff management skills. Pays attention to detail. Is skilled in conducting meetings and team management.\nHas a knowledge and understanding of IT concepts and architectures, coupled with a knowledge of problem management and the principles and processes of implementing and delivering IT services.\nShows aptitude for analyzing and managing problems arising from incidents in the operation of information systems. Has general awareness of the nature of business-critical incidents, and of their implications for the business.\nIs thoroughly familiar with the services and products delivered and the tools, methods, procedures, equipment and software used in the operation and management of the service.\nHas the ability to lead teams of staff successfully, when handling complex or high impact problems.\nAbove average verbal, written and presentation skills.\nAbove average proficiency using standard Office productivity applications & pc-based analytical tools.\nIdeally has LSS Green Belt quialification.\n\nJob: Information Technology", "date_new": "2012-05-23 19:34:41", "url": "http://xerox.jobs/xml/28894638/job", "country": "United Kingdom", "company": "Xerox", "title": "Operations Analyst", "reqid": "12011163", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28894638}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Reporting Analyst\nLocation: United Kingdom-Greater London-Uxbridge\nPurpose of the role:\nThe development and production of Incident, Problem and Service Delivery Management related Reporting for the Xerox SAP service. To include all engagement with reporting stakeholders to ensure the development of both new and ongoing reports are carried out appropriately. To provide report documentation to support the handover and running of reports as well as providing training and handover support for reports that are provided to individuals or teams within the Service Delivery Organisation. Works alongside the Operations Analysts and has some involvement in aspects Service Operations, may be required to provide cover an on Incident and Problem Processes and assist with the progression and management both Incidents and Problems. Works closely with Competence Centre Management to provide ad-hoc reporting as required to support both Management and the ESAP Service.\n\nMain responsibilities:\n- Responsible for producing Problem and Incident Management reporting and maintaining related documentation.\n-Engaging with all reporting stakeholders to ensure that existing Reporting facilities and those required for development are correctly planned, scoped and executed.\n- To work on predefined pieces of work to support Management, providing input to ongoing Service Delivery Projects.\n- To deliver new reporting solutions based on existing and new designs.\n- To be an active participant in Daily and Weekly Ops meetings on ALL issues being tracked.\n- To participate in Major Incident Management processes \u2013 to work with the Ops Manager and Ops Analysts on Major Incidents as needed.\n- To ensure personal development and understanding of all areas that impact Service including; Critical business reporting, monthly availability calendar, Ops room monitoring facilities, critical jobs and timings and to understand the impacts of failures or alerts to the business.\n- To work with the Ops Analysts in identifying Incident and Problem Management trends highlighted by Reports and to assist in defining or carrying out remediating activities.\n- To leverage experience of Xerox Reporting Process as part of day to day Incident and Problem Management.\n- To liaise directly with Xerox Support Team Leads as required on Reporting issues being tracked from the Ops room.\n- To ensure that weekly and monthly reporting for Incident and Problem is provided in a timely fashion and to contribute to all other Ops related areas, availability, stability and risk.\n- - Responsible for providing updates and input to Senior Management as requested.\n- To ensure the continued delivery of Incident and Problem reporting\n\n* \nBachelor\u2019s Degree or Masters Degree (preferred) in Computer Science, Information Systems, Business Administration, Contract Administration, Finance, or other related field or equivalent work experience.\n* Solid relevant technical or business work experience in an SAP support/reporting environment.\n* Ideally a minimum qualification in ITIL Foundation.\n* Expert in Microsoft Excel, with experience and good understanding of other standard business reporting tools.\n* Shows a systematic, analytical approach to problem solving.\n* Has broad commercial and technical expertise, often in a variety of environments.\n* Demonstrates the special leadership skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions.\n* Possesses a level of management skills, with particular emphasis on interpersonal and negotiating skills.\n* Demonstrates good negotiation skills with experience of dealing with users, other staff and suppliers.\n* Is familiar with the requirements of the organization for products and services and with the use of the products and services which are the subjects of the contracts. Understands standard contracting procedures within own organization.\n* Has sound commercial, organisational, time management, negotiation and staff management skills. Pays attention to detail. Is skilled in conducting meetings and team management.\n* Has some knowledge and understanding of IT concepts and architectures, coupled with some knowledge of problem management and the principles and processes of implementing and delivering IT services.\n* Shows aptitude for analyzing and managing problems arising from incidents in the operation of information systems. Has general awareness of the nature of business-critical incidents, and of their implications for the business.\n* Is thoroughly familiar with the services, tools and methods, procedures, equipment and software used in the operation and management of the Service reporting.\n* Above average verbal, written and presentation skills.\n* Above average proficiency using standard Office productivity applications & pc-based analytical tools.\n\nJob: Information Technology", "date_new": "2012-05-23 19:33:34", "url": "http://xerox.jobs/xml/28894102/job", "country": "United Kingdom", "company": "Xerox", "title": "Reporting Analyst", "reqid": "12015978", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28894102}, {"country_short": "USA", "city": "Webster", "description": "Title: Senior IT Delivery Manager\nLocation: United States-New York-Webster\n\nPurpose:\n\u2022 The Senior Delivery Manager (SDM) is responsible for managing and coordinating all project phases associated delivery of a solution. The phases include: prototyping, development, integration, testing and implementation initiatives. This position will focus on the delivery of new solutions as well as major enhancements to existing systems.\n\u2022 It is expected that the Senior Delivery Manager comprehend the customer business in order to ensure the solution being delivered will meet the customer requirements. The SDM is responsible for gathering and analyzing information on the project such as: status, ensuring sufficient Xerox resources are available and planned, ensure identification and remediation plans are in place, all co-suppliers are committed.\n\u2022 It is imperative that the SDM ensure due diligence is followed adhering to existing platform/program processes and coherence standards. The SDM takes the lead role in defining project deliverables and working with the platform Centers of Competence (architecture, infrastructure & production support) teams.\n\u2022 The SDM responsibility requires significant hands on involvement in the delivery of the solution. It is required that standard project management approaches, TTM and existing procedures must be utilized in the execution of this critical role.\n\u2022 The SDM is the glue that holds all aspects of the solution delivery together. For example, coordination of the following: delivery project plans, hardware, infrastructure, requirements mapping, design, development, SQC, and delivery.\n\n\nScope:\n\u2022 Autonomy - Has defined authority and responsibility for a significant area of work, including technical, financial and quality aspects. Influences organizational objectives and assignments. Accountable for actions and decisions taken by self and subordinates.\n\u2022 Influence - Influences policy formation on contribution of specialization to business objectives. Influences at level of division internally and influences business partners. Decisions impact work of employing organizations, achievement of organizational objectives and financial performance. Develops appropriate relationships with business partners.\n\u2022 Complexity - Highly complex work activities covering technical, financial and quality aspects and contributing to formulation of IT strategy. Work involves creative application of a focused range of technical and/or management principles.\n\n\nPrimary Responsibilities:\n\u2022 Overall accountability for solution delivery\n\u2022 Inspects adherence to operational guidelines, principles, and organizational or corporate policies\n\u2022 Manages the relationship with outsourcing vendor Can author Request for Proposals (RFPs) Statements of Work (SOWs) and Service Level Agreements (SLAs) that are not ambiguous and will ensure complete vendor understanding of the required deliverables, timeline, cost, quality, and documentation of the deliverables for RFPs, SOWs, and SLAs.\n\u2022 Can define selection criteria and evaluate vendor responses for RFPs, SOWs, and SLAs.\n\u2022 Most projects require multiple SOWs - The DM must be able to coordinate the activities across multiple SOWs. For example, several SOWs can exist for development and integration deliverables along with SQC activates.\n\u2022 Collaborate with Project Controller on Integrated Plan and Schedule. Provide input to project planning, schedule and tracking\n\u2022 Ensure delivery priorities are set in a way that reduces risk\n\u2022 Partners with key business stakeholders and manages complex relationships\n\u2022 Manages conflict at the appropriate levels\n\u2022 Works with business to develop and provide input to the business case\n\u2022 Works with business to develop go-forward strategies\n\u2022 Participate in Program Team Meetings and Time to Market (TTM) Exit Review meetings per plan or as required.\n\u2022 Conducts Delivery Team Meetings\n\u2022 Primary communications vehicle to Program Manager\n\u2022 Collaborate with Finance Manager to develop Program/Project operating budgets.\n\u2022 Monitor, program risk and CMO issues and facilitate the development of mitigating actions.\n\u2022 Insure priorities are set appropriately and on the right activities and deliverables.\n\u2022 Provide technical guidance on all activities\n\u2022 Review all designs and provide input and approvals\n\u2022 Review all infrastructure recommendations and provide input and approvals\n\u2022 Understand and escalate all major and critical issues\n\u2022 Supports the business by delivering an end to end solution that meets business requirements\n\u2022 Supports the business by ensuring the application is reliable, maintainable, and supportable in a cost efficient way and per the business case sustaining base plan.\n\u2022 Comprehends outsourcing delivery model and can manage effectively within the outsourcing delivery model\n\n\nCandidate Education:\nMinimum    Bachelor's Degree Computer Science and/or extensive experience working in Software Development teams required\n\nProfessional Certifications:\nPreferred   TTM and CMM training, PMI certification a plus\nMinimum    LSS Green Belt\n\nCandidate Background: Skills, Knowledge & Ability:\nMinimum    Has proven delivery management and leadership skills along with successful delivery of 5 or more small and medium sized projects\nMinimum    Ability to lead a team of technical individuals\nMinimum    Pertinent technical experience a requirerment (e.g. Seibel, Oracle, SAP etc.)\nMinimum    Effective written and verbal communication skills\nMinimum    Proven HR management experience required\n\n\nJob: Information Technology", "date_new": "2012-05-22 18:18:42", "url": "http://xerox.jobs/xml/28862819/job", "country": "United States", "company": "Xerox", "title": "Senior IT Delivery Manager", "reqid": "12015467", "state": "New York", "state_short": "NY", "location": "Webster, NY", "uid": 28862819}, {"country_short": "USA", "city": "Rochester", "description": "Title: IT Risk Analyst (IRM)\nLocation: United States-New York-Rochester\nPrimary Responsibilities:\n\u2022 Protects and defends information and information systems by ensuring availability, integrity, authentication, confidentiality and non-repudiation. Conduct and evaluate risk management assessments for business applications and computer installations and provides recommendation on remediation actions and business impact.\n\u2022 Provides authoritative advice and guidance on security strategies to manage the identified risk. Interprets information risk policy and contributes to development of standards and guidelines. Participates in security control reviews, business risk assessments, and reviews that follow significant breaches of security controls or IT service disruptions.\n\u2022 Maintains an in-depth knowledge of specific technical specialties in security information systems and provides expert advice regarding their application. Can supervise technical specialists.\n? Experience and thorough knowledge in the following areas required: router and firewall configurations, networking infrastructure to protect corporate assets, compliance with PCI Data Security Standards, virtualization technologies including virtual security controls, web application security, security assessment and audits, mobile device security, cloud computing and social media security\n\n\nBachelor\u2019s degree in Computer Science or Information Assurance or equivalent. \n\nExperience working in Information Security field in an enterprise class organization.\n\nCISSP or equivalent certification required.\n\nExcellent written and verbal communication skills. Possesses the skills to understand and assess business imperatives and goals and articulate them into IT strategy and enterprise architecture for security\n\nDemonstrated management and leadership skills. Must be able to create and deliver formal presentations to executive leadership\n\nAdditional industry certifications such as SANS GIAC, PCI QSA, or NSA certifications desired\n\nMust have a sound and wide business knowledge and understanding of current and emerging information and communications technologies.\n\nJob: Information Technology", "date_new": "2012-05-22 18:18:28", "url": "http://xerox.jobs/xml/28862816/job", "country": "United States", "company": "Xerox", "title": "IT Risk Analyst (IRM)", "reqid": "12005822", "state": "New York", "state_short": "NY", "location": "Rochester, NY", "uid": 28862816}, {"country_short": "USA", "city": "Rochester", "description": "Title: HR Data Business Analyst\nLocation: United States-New York-Rochester\n\nGlobal Decision Support Business requirements analyst \u2013 A significant component of the HR Roadmap is the implementation of a Global HR employee reporting tool set. This role will be responsible for collecting data and report requirements from our business partners in Europe, Canada, United States and DMO countries, and responsible for delivery throughout the development life cycle.<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\nThe HR Business Analyst is responsible for understanding the business needs and identifying how best to meet those needs through the availability of data and reporting. This includes working with the business and the technology areas to gather requirements for development and management. The role analyzes, validates and documents the business reporting and system requirements.\n\n\nScope :\n\u2022 Global HR report requirements management - US, Canada, Europe & DMO\n\u2022 Autonomy - Works under broad direction. Full accountability for own work or project/supervisory responsibilities. Receives assignments in the form of objectives. Work is often self-initiated.\n\u2022 Influence - Influences organization, customers, suppliers and peers. Decisions impact on success of assigned projects i.e. results, deadlines and budget. Develops business relationships with customers.\n\u2022 Complexity - Challenging range of complex technical or professional work activities. Work requires application of fundamental principles in a wide and often unpredictable range of contexts. Understands relationship between specialism and wider customer/ organizational requirements.\n\nPrimary Responsibilities:\nThe engagement with business partners to understand their reporting needs, mapping those needs against current or planned deliverables. Collecting and documenting the report requirements, creation of use cases to test the reports for accuracy and to express the business use.\n\u2022 Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration.\n\u2022 Works with clients/users in defining acceptance tests. Specifies and develops test scenarios to test that new/redesigned processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits. Records and reports test results. Uses test plans and outcomes to specify user instructions.\n\n\nCandidate Education:\nMinimum: Bachelor's Degree Bachelors or Masters degree in Human Resources, Information Systems, Business Administration or other related and relevant field; or equivalent work experience, recent college graduate or Masters level candidate or graduate.\n\nProfessional Certifications preferred:<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nLSS Green Belt\n\nCandidate Background: Skills, Knowledge & Ability: \nMinimum requirements:\nHuman Resources, Payroll, or Sales Commissions experience preferred plus experience in business systems analysis, process engineering and process/organizational transformation.\n\nExperience in project management.\n\nShows a systematic, disciplined and analytical approach to problem solving. Has above average inter-personal skills and is confident in dealing with clients/users. Is familiar with the software engineering life cycle for development and the concepts and practices required to implement effective information\n\n\nJob: Information Technology", "date_new": "2012-05-22 18:18:05", "url": "http://xerox.jobs/xml/28862802/job", "country": "United States", "company": "Xerox", "title": "HR Data Business Analyst", "reqid": "12010509", "state": "New York", "state_short": "NY", "location": "Rochester, NY", "uid": 28862802}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Information Analyst / Architect\nLocation: United Kingdom-Greater London-Uxbridge\n\nExperienced information architect, to assist in the development of the enterprise architecture, as well as provide advice and guidance, and design assurance, to individual projects on solution architecture. \n<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" /> \nXerox has a heterogenous application landscape, and the information architect will be required to work with data across both ERP and 'best-of-breed' applications. Must have experience of logical data modelling (including entity-relationship modelling), and working with business and technical stakeholders. Should be able to communicate well in writing, and in presentations.\n\nShould additionally have experience in 2 or more of:\n\n- data governance\n- master and reference data management\n- data quality (assessment, root cause analysis and improvement)\n- business intelligence and data warehousing\n\n\n\nJob: Information Management", "date_new": "2012-05-17 18:53:34", "url": "http://xerox.jobs/xml/28764672/job", "country": "United Kingdom", "company": "Xerox", "title": "Information Analyst / Architect", "reqid": "12014802", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28764672}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Principal Strategist\nLocation: United Kingdom-Greater London-Uxbridge\n\nPurpose:\n\u2022 In support of the Corporate business and systems objectives, create the alignment, optimization and agility of an information systems strategy. The development of plans to drive forward and manage that strategy. Working with internal technology and business partners, as well as trading partners, to embed the strategic management of information systems as part of the management of the organization.\n\u2022 The identification of new and alternative approaches to performing business activities. The analysis of business processes, including recognition of the potential for automation of the processes, assessment of the costs and potential benefits of the new approaches considered and, where appropriate, management of change and assistance with implementation.\n\u2022 The capability to recognize and exploit business opportunities provided by IT (for example, the Internet), to ensure more efficient and effective performance of organizations, to explore possibilities for new ways of conducting business and organizational processes and to establish new businesses.\n\u2022 Defining and managing the process of deploying and integrating IT capabilities into the business in a way that is sensitive to, and fully compatible with, business operations, creating a closed-loop system that assesses operational performance as it relates to the attainment of strategic objectives.\n\u2022 The design of organization structure, role profiles, culture, performance measurement, competencies and skills, to support strategies for change and for training to enable the change. Identification of key attributes of the culture and key principles and factors for addressing location strategy.\n\n\nScope:\n\u2022 Autonomy - Has authority and responsibility for all aspects of a significant area of work, including policy formation and application. Is held fully accountable for actions taken and decisions made, both by self and subordinates.\n\u2022 Influence - Decisions critical to organizational success. Influences developments within information systems industry at highest levels. Advances exploitation of information systems within one or more organizations and/or the advancement of knowledge. Develops long-term strategic relationships with internal business partners, trading and industry leaders.\n\u2022 Complexity - Leads on formulation and application of strategy. Work involves application of highest level management and leadership skills. Has deep understanding of information systems industry and emerging technologies and implications for the wider business environment.\n\nPrimary Responsibilities:\n\u2022 Directs the creation or review of an information systems strategy to support the strategic requirements of the business. Identifies the business benefits of alternative strategies. Directs development of enterprise-wide information systems strategies and processes which ensure that the strategic application of technology is embedded in the management of the organization. Ensures proper execution of the technology direction in support of business strategies.\n\u2022 Recognizes potential strategic application of IT and initiates investigation and development of innovative methods of exploiting IT assets, to the benefit of organizations. Plays an active role in improving the interface between the business and IT.\n\u2022 Anticipates major trends affecting the organization and focuses resources to accelerate required changes. Advises business managers about the implications of planned IT-enabled change on the business, on processes and on customers. Initiates the definition of new organization boundaries and creates future organization design, including location strategy and number of locations required. Outlines performance measurement objectives and the high-level implementation approach.\n\u2022 Ensures that there is a business perspective on how the new technical capabilities will be delivered to the business, including planning around key business cycles, selecting appropriate approaches for migration, etc. Initiates the business implementation plan, including all the activities that the business needs to do to prepare for new technical components and technologies. Inspects sites for successful delivery of site implementation plans that align with the overall plan. Tracks and reports against these activities to ensure progress. Defines and manage key metrics and milestones to ensure achievement of the business case after delivery. Outlines key business engagement messages that need to take place throughout the program/project.\n\u2022 Identifies, proposes, initiates and leads significant improvement programs, taking responsibility for the quality and appropriateness of the work performed and the realization of measurable business benefits. Modifies existing process improvement approaches and/or develops new approaches to achieving improvement.\n\u2022 Specifically:\n ? Works with senior management within the organization, directing the creation or review of information systems strategy to support the strategic requirements of the business. Defines strategies, specifies requirements, commissions or conducts feasibility studies and produces strategic models of the organizations information and communications needs.\n ? Plays a major role in the development of the organizations strategic plans, including the creative use of information and communications technology\n ? Identifies, proposes, initiates and leads significant improvement programs, taking responsibility for the quality and appropriateness of the work performed, and the realization of measurable business benefits.\n ? Uses extensive business knowledge to define the steps the business must take in order to accept and implement new IT-enabled processes, and communicates these steps to senior business managers, ensuring that they are committed to the change program.\n ? Modifies existing process improvement approaches and/or develops new approaches to achieving improvement. Takes responsibility for ensuring a smooth transition to new processes.\n ? Champions initiatives for strategic process improvement. Plans and directs strategic process improvement projects, ensuring the smooth integration of new business processes with organizational structure and culture. Mobilizes resources to implement changes, taking the role of change champion.\n ? Assesses the readiness of business units to complete the necessary transformation, and ensures that they deliver site implementation plans, which align with the overall plan. Tracks and reports progress.\n ? Outlines key business engagement messages that need to be communicated throughout the program / project.\n ? Identifies and assesses mid to long-term risks inherent in proposed changes, to ensure any potential scheduling and performance issues have minimum impact on provision of other services.\n ? Maintains up-to-date knowledge of emerging technology trends and developments over a broad range of information and communications technologies. Monitors outcomes of research work, seeking to identify where technology might be deployed in order to deliver business improvements and competitive advantage.\n ? Maintains awareness of technology directions. Produces business cases for recommended new applications of information and communications technologies, identifying the business impact of alternative strategies, the probability of satisfying business needs, the anticipated business benefits and the risks and consequences of failure.\n ? Initiates investigation and development of innovative methods of exploiting IT assets, to the benefit of organizations and the community. Carries out analysis at a strategic level, and develops business proposals to exploit technology in line with the organizations mission, objectives and strategy\n ? Ensures that full account is taken of the practicalities of integrating the new technical capabilities into the business, including planning around key business cycles, selecting appropriate candidates for migration and creating awareness of the total cost of ownership, etc.\n ? Conducts periodic and post implementation information reviews, to assess the extent to which expected business benefits were realized.\n ? Leads investigations into major options for providing IT services effectively and efficiently and recommends solutions such as outsourcing, new approaches to recruitment and retention, and global supply contracts.\n ? Participates in strategic groups and facilitates focus groups and other ideas generators. Stimulates the creation of ideas among colleagues and staff. Works with business strategists and innovators to help them understand the opportunities that technology can provide.\n ? Briefs senior management on technology capabilities, and promotes associated business opportunities.\n ? Plays an active role in developing working relationships between business leaders and IT professionals in order to promote governance effective communication and decision making.\n ? Anticipates major trends affecting the organization, and works with operational managers, and HR professionals, to prepare the organization to meet the change.\n ? Initiates definition of new organization boundaries, and creates future organization design, including location strategy and number of locations required. Takes account of skills required to operate new business processes and working practices.\n ? Represents Xerox at appropriate forums and makes a positive contribution to relevant industry groups.\n\nCandidate Education:\nMinimum   Bachelor's Degree Computer Science, Information Systems, Business Administration, or other related field.\nPreferred   Master's Degree\n\nProfessional Certifications:\nPreferred   LSS GB and/or BB certification\n\nCandidate Background: Skills, Knowledge & Ability:\nMinimum requirements:\nHas gained extensive experience and knowledge of information, strategy and operations.\nHas developed significant domain knowledge in one or more major business/technology process areas.\nHas significant experience in the initiation and management of largely complex change initiatives.\nCan facilitate the analysis and re-design of business processes, and articulate potential changes to business processes in a lucid and convincing manner, both orally and in writing.\nHave extensive business knowledge and a comprehensive understanding of current and emerging information and communications technologies and of how they can support and enhance the success of the business. Has a practical understanding of business and data analysis. Has a good working knowledge of the employing organizations policies, management structure and business objectives, and of the existing IT portfolio and infrastructure. Has significant experience in the human aspects of change and the impact of organizational culture on enabling or hindering change.\n\n\nAdditional Role Requirements:\nPortfolio Management from a cost / benefit / risk perspective; a venture capitalist approach.\nChange Management / Change Leadership (i.e. ability to influence, How to Get to Yes, decomposition of complex problems into simpler notions, etc.)\nConversant in the principles, objectives and tactics of enterprise architecture.\nGlobal / multicultural strategy and execution.\n\n\nJob: Information Technology", "date_new": "2012-05-14 18:18:51", "url": "http://xerox.jobs/xml/28674148/job", "country": "United Kingdom", "company": "Xerox", "title": "Principal Strategist", "reqid": "12009538", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28674148}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: MPS Project Manager\nLocation: United Kingdom-Greater London-Uxbridge\nManaged Print Services (MPS) is a key service offering for Xerox in 2012 and the Eastern Hemisphere Information Management team is hiring an MPS specific Project Manager to take requirements at the initial project stage and take the lead through to the implementation stage with the client.\n\nThe Senior Project Manager (SPM) is accountable and responsible for managing all aspects of a large, complex IT project or multiple, medium-scale IT projects to achieve project goals and objectives. This involves looking outside of project boundaries for integration and interdependencies to achieve project goals.  It also involves conveying to the project team the important relationship of the project to the bigger picture, including the larger program and organizational performance objectives.\n\nThrough structured governance, the SPM enables appropriate initiating, planning, executing, monitoring and controlling and closing for the project to achieve project benefits. The SPM establishes and communicates project goals and directs team activities. The SPM is responsible for managing integration, scope, time (schedule), cost, quality, human resources, communication, risk and procurement activities and deliverables.\n\nThe SPM adheres to the established project management methodology and standards while carrying out responsibilities. This includes applying project management and development and delivery lifecycle processes to complex information technology projects and ensuring alignment with IT standards and strategies.\n\nEssential Senior Project Manager Responsibilities\n* Ensure appropriate involvement of all stakeholders for the project\n* Consistently apply the organizational project management standards and methodologies to assigned projects.\n* Accountable and responsible for activities pertaining to managing integration, scope, time (schedule), cost, quality, human resources, communication, risk and procurement.\n* Report progress and health of the project and incorporate feedback from all stakeholders\n* Identify, monitor and control the interdependencies between activities and deliverables with a project\n* Proactively identify and manage risks and issues pertaining to the project.\n* Identify the projects financial sources and resources and manage the budget and control costs for the project.\n* Manage the processes for the project.\n* Track the progress of project activities and deliverables to the consolidated project benefits.\n* Ensure appropriate governance practices are in place to monitor and control the project\n\nBachelor\u2019s Degree in Computer Science, Information Systems, Business Administration, or other related field\nTypically has substantial IT work experience, including proven experience in managing projects in multiple management technologies and functions\nBroadly skilled in information and communications technology \nHas a comprehensive knowledge of relevant development life-cycles\nHas strong interpersonal skills \nProject Management coursework and certification requiredGreen Belt certification an advantage\n\nJob: Information Technology", "date_new": "2012-05-14 18:18:34", "url": "http://xerox.jobs/xml/28674137/job", "country": "United Kingdom", "company": "Xerox", "title": "MPS Project Manager", "reqid": "12014647", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28674137}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Graduate Business Systems Analyst\nLocation: United Kingdom-Greater London-Uxbridge\nThe Business Systems Analyst (BSA) under moderate supervision of the Senior Business Systems\nAnalyst (SBSA) is responsible for understanding the business needs and identifying how best to meet\nthose needs. This includes working with the business and the technology areas to gather requirements for\ndevelopment and management. The role analyzes, validates and documents the business and system\nrequirements.\nThis role designs, modifies and creates business processes that will be used to implement the business\ntransformation solutions. This is done through research and fact-finding combined with a basic\nunderstanding of applicable business processes, systems, and industry requirements.\nThe BSA adheres to the established processes and requirements management methodology and\npractices, while carrying out their responsibilities. This includes meeting established quality standards.\n\n\n\nJob: Information Technology", "date_new": "2012-05-13 19:58:21", "url": "http://xerox.jobs/xml/28663852/job", "country": "United Kingdom", "company": "Xerox", "title": "Graduate Business Systems Analyst", "reqid": "12013397", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28663852}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Business Systems Analyst\nLocation: United Kingdom-Greater London-Uxbridge\nThe Business Systems Analyst (BSA) under moderate supervision of the Senior Business Systems\nAnalyst (SBSA) is responsible for understanding the business needs and identifying how best to meet\nthose needs. This includes working with the business and the technology areas to gather requirements for\ndevelopment and management. The role analyzes, validates and documents the business and system\nrequirements.\nThis role designs, modifies and creates business processes that will be used to implement the business\ntransformation solutions. This is done through research and fact-finding combined with a basic\nunderstanding of applicable business processes, systems, and industry requirements.\nThe BSA adheres to the established processes and requirements management methodology and\npractices, while carrying out their responsibilities. This includes meeting established quality standards.\n\n\n\nJob: Information Technology", "date_new": "2012-05-13 19:57:29", "url": "http://xerox.jobs/xml/28663851/job", "country": "United Kingdom", "company": "Xerox", "title": "Business Systems Analyst", "reqid": "12013396", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28663851}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Senior Technical Architect\nLocation: United Kingdom-Greater London-Uxbridge\n\nThe Senior Architect leads the effort to ensure that common architecture decisions are implemented consistently across business and IT in order to support the business and IT strategy. They will also research, analyze, design, propose, and deliver IT architecture solutions that are optimal for the business and IT strategies in one or more domains. <?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nThis involves working with the lines of business, support staff, and technology areas, to design a technical structure based on the existing standards and processes and meets the strategic needs of the business and integrates with other business and IT Processes. This role also documents the structure and processes.\nThe Senior Architect leads the effort to provide integrated systems analysis and recommends to the Enterprise Architect, appropriate hardware, software, and communication links required to support IT goals and strategy. This may include coordinating activities of the project team and assisting in the monitoring of project schedules and costs.\nThis role also leads the effort to support, resolve and document issues that arise in the architecture. This may also include reviewing designs and recommending improvements to the architecture.\nThe Senior Architect is responsible for analyzing and incorporating where appropriate industry trends, and being familiar with enterprise standards and methodology. The role will also have familiarity with the enterprise infrastructure and applications, and will specialize in a particular domain. \n\n\nJob: Information Technology", "date_new": "2012-05-13 19:57:27", "url": "http://xerox.jobs/xml/28663850/job", "country": "United Kingdom", "company": "Xerox", "title": "Senior Technical Architect", "reqid": "12013394", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28663850}, {"country_short": "GBR", "city": "Uxbridge", "description": "Title: Project Analyst\nLocation: United Kingdom-Greater London-Uxbridge\nThe Project Analyst (PA) is responsible for providing project coordination, support and assistance in all\naspects of simple to somewhat complex projects or programs. The Project Analyst has working to\nadvanced knowledge of project management methodology, tools and templates and is able to create and\nmaintain the work products with guidance.\nThe Project Analyst develops, documents and maintains program/project schedules, resource plans and\nprogram/project budgets.\nThe PA assists with communications, follows up on issues and actions and leads program/project\nmanagement meetings in the Program/Project Manager\u2019s absence. The PA prepares status reports,\nmanagement reporting and presentation for executives. The PA adheres to the established project\nmanagement methodology and standards while carrying out their responsibilities.\n\n\n\nJob: Information Technology", "date_new": "2012-05-11 19:45:35", "url": "http://xerox.jobs/xml/28639354/job", "country": "United Kingdom", "company": "Xerox", "title": "Project Analyst", "reqid": "12013400", "state": null, "state_short": null, "location": "Uxbridge, GBR", "uid": 28639354}, {"country_short": "USA", "city": "Rochester", "description": "Title: Principal Architect (Enterprise Architecture)\nLocation: United States-New York-Rochester\n\nPosition Objective<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nThe individual selected for this position will function as a key resource within the central XIM Enterprise Architecture (EA) team. The role will support the XIM Enterprise Architecture organizational initiative as well as supporting specific XIM roadmap programs and projects. This individual will participate in the creation of the Xerox \"To-Be\" Enterprise Architecture. Further this individual will be responsible for the establishment of standards and governance of those standards related to specific business process areas and XIM portfolio programs.\n\nEssential Functions\n-Responsible for establishing As Is and To Be enterprise architectures for key global process areas.\n- Work with the Lead Central Architect and EA Council to develop an approach to global process convergence that ensures alignment across roadmaps. \n-Work with the EA Council to develop and implement EA and principles and standards. \n- Actively participate in the architectural governance process and advance architectural standards across the corporation.\n- Work with programs and projects to resolve cross enterprise architectural issues.\n\nEnterprise Architecture experience including demonstrated expertise in two or more of the major EA domains (Business, Application, Data, Technology).<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nDemonstrated ability to translate business needs into enterprise architecture requirements.\nAbility to communicate at all levels and to audiences of with varying levels of domain expertise. Ability to present complex problems and proposed solutions in a simple manner in order to both influence and expedite resolution.\nBroad knowledge of applications as well as experiences with technology businesses that provide both product and service offerings.\nMinimum BS degree in Information Technology, Computer Science or related discipline\nStrong interpersonal communication, leadership and negotiation skills.\nFamiliarity with basic information management practices.\nKnowledge of business re-engineering principles and processes.\nFamiliarity with financial models and budgeting\nLean Six Sigma Green Belt / Black Belt certification desired.\n\nJob: Information Management", "date_new": "2012-05-07 18:16:46", "url": "http://xerox.jobs/xml/28478201/job", "country": "United States", "company": "Xerox", "title": "Principal Architect (Enterprise Architecture)", "reqid": "12000058", "state": "New York", "state_short": "NY", "location": "Rochester, NY", "uid": 28478201}, {"country_short": "USA", "city": "Rochester", "description": "Title: IT Engineer Intern (WHIM)\nLocation: United States-New York-Rochester\n\nPurpose:\n\u2022 Responsible for setting and controlling the system (hardware, software and/or information) design and test standards and practices for an XIM organization or a significant part of a major XIM platform.\n\u2022 Serves as the subject matter expert across one or more technical disciplines.\n\u2022 Designs and delivers new systems and enhancements, including non-functional requirements, to existing systems to meet business objectives in a manner that balances risk with performance and cost; and is consistent with established XIM strategies, architectures, standards, and policies.\n\u2022 Assures the interoperability of system components with other systems where required.\n\u2022 Describes the technical requirements to and inspects the delivered results from internal and third-party providers of IT products and services to assure that they meet business and technical objectives.\n\u2022 Responsible for the non-functional (e.g. performance scalability, availability, reliability etc.) system test strategy and reviews and oversees test activities to assure proper operation and performance of the system.\n\n\nPrimary Responsibilities:\n\u2022 Establishes the design principles, practices, guidelines and procedures for part of a major XIM organization or part of an XIM platform. Inspects for adherence to same.\n\u2022 Leads and is accountable for, or is a major contributor to the successful technical delivery of systems and enhancements that balance feature/functionality, development cost, schedule, risk, supportability, operations and total cost of ownership\n\u2022 Serves as the subject matter expert and decision maker for technical decisions impacting the system\n\u2022 Leads and/or participates in technical reviews with technical delivery teams.\n\u2022 Assesses and manages technical risk; reviews risk mitigations alternatives and selects the appropriate alternative. Escalates significant risks and issues to the program team and leadership.\n\u2022 Manages, or is part of the team that manages the technical relationship with internal and external parties delivering IT products and services that are part of the system\n\u2022 Leads, prioritizes and coordinates the technical activities of one or more technical delivery teams. Approves technical deliverables.\n\u2022 Contributes to the program/project plan preparation and status updates\n\n\n\n\nPusuing a Bachelor's Degree in Computer Science, Computer Engineering, Information Systems or related discipline\n\nCandidate should be familiar with the following:\n* Java/J2EE, Servlet Container and/or J2EE application Server\n* Integration Tools and Techniques\n* Extract/Transform/Load like OWB and/or Informatica\n* Data/ Information Engineer\n* Data Modeling tool like ErWin\n* Database like oracle, sql server and/or MySQL\n\nJob: Information Technology", "date_new": "2012-05-01 18:50:31", "url": "http://xerox.jobs/xml/28303095/job", "country": "United States", "company": "Xerox", "title": "IT Engineer Intern (WHIM)", "reqid": "12003920", "state": "New York", "state_short": "NY", "location": "Rochester, NY", "uid": 28303095}, {"country_short": "USA", "city": "Rochester", "description": "Title: Associate Business Systems Analyst (GSA) - Entry Level\nLocation: United States-New York-Rochester\nWe are seeking a candidate to fill an IT Business Systems Analyst role for a global, transformational project within the Global Services and Applications - Xerox Information Management (XIM) organization to support the Guided Contract Configuration program. The objective of this role is to understand business needs and identifying how best to meet those needs. It includes working with the business and the technology areas to gather, document and test program requirements.\n\n* Document requirements through the creation of use cases, high level and detailed requirements. This role designs, modifies and creates business processes that will be used to implement the business transformation solutions. This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements.\n* Adhere to the established processes and requirements management methodology and practices, including established quality standards.\n* Develop in depth knowledge of the assigned business areas, such that they can leverage that knowledge in support of other projects/needs.\n* Specify and develop test scenarios to test the requirements and the new/redesigned processes that are being delivered. Record and report test results.\n* Document current and future state business process, ensuring that the business has comprehended the changes in support of deployment of the solution.\nScope:\n* Single business process, or sub-process, within one or more specific geographic regions and/or business units.\n* Autonomy - Works under broad direction. Full accountability for own technical work or project/supervisory responsibilities. Receives assignments in the form of objectives. Establishes own milestones, team objectives and delegates assignments. Work is often self-initiated.\n* Influence - Influences organization, customers, suppliers and peers, understanding that decisions have impacts on success of assigned projects i.e. results, deadlines and budget. Develops business relationships with customers.\n* Complexity - Challenging range and variety of complex technical or professional work activities. Understands relationship between specifics and wider customer/ organizational requirements.\n\nPrimary Responsibilities:  \n* Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed business processes.\n* Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration.\n* Works with colleagues to investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques.\n* Works with colleagues and business /users to investigate operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes/procedures, organization and equipment. Assists in the analysis of the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration.\n* Works with colleagues and business/users in specifying use cases, information flows, processes/procedures, and data objects that will meet the business requirements.\n* Documents all work using the required standards, methods and tools.\n* Arranges, prepares and takes part in client/users meetings and presents issues and solutions both orally and in writing.\n* Assists clients/users in defining acceptance tests for automated systems, in a thorough and reliable manner.\n* Assists in defining, planning and justifying (in business terms) requirements to develop/implement automated and non-automated components of new or changed processes.\n* Working with users, reviews proposed benefits and risks in the new/redesigned processes, confirms the acceptance criteria for these processes, and ensures that they are properly documented in the business justification.\n* Specifies and develops test scenarios to test that new/redesigned processes, deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits.\n* Records and reports test results. Uses test plans and outcomes to specify user instructions.\n\nBachelor's or Masters degree in Computer Science, Information Systems, Business Administration or other related and relevant field; or equivalent work experience.\n\nCandidate Background: Skills, Knowledge & Ability:\n\n\n* Typically has IT experience, plus experience in business systems analysis, process engineering and process/organizational transformation and some experience in project management desirable.\n\n* Shows a systematic, disciplined and analytical approach to problem solving.\n\n* Has above average inter-personal skills and is confident in dealing with clients/users. Is familiar with the software engineering life cycle for development and the concepts and practices required to implement effective information systems.\n\n* Possesses a broad understanding of business and business Skills.\n\n* Has a good understanding of business process improvement, benefit and risk management and software testing, and of all testing events throughout the development lifecycle.\n\n* Takes a systematic and analytical approach to problem solving and pays close attention to detail.\n\n\nAdditional Role Requirements:\nBusiness area expertise and industry relevant certifications (APICS desired)\nKnowledge and understanding of business process framework (APQC desired)\nExposure to business process modeling and simulation tools (desired)\nExposure to enterprise data modeling exposure\nBusiness change/transformation techniques and processes\n\n\nJob: Information Technology", "date_new": "2012-05-01 18:49:01", "url": "http://xerox.jobs/xml/28303071/job", "country": "United States", "company": "Xerox", "title": "Associate Business Systems Analyst (GSA) - Entry Level", "reqid": "12008302", "state": "New York", "state_short": "NY", "location": "Rochester, NY", "uid": 28303071}, {"country_short": "USA", "city": "Rochester", "description": "Title: Associate IT Service Delivery Analyst (GWIS) Entry Level\nLocation: United States-New York-Rochester\n\nPurpose:<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\u2022   Ensures that a catalogue of available services is maintained and that service level agreements are complete and cost effective.\n\u2022   Ensures that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented.\n\u2022   Ensures that operational methods, procedures, facilities and tools are established, reviewed and maintained.\n\u2022   Negotiates with relevant parties in respect of disruptions and major amendments to the provision of services.\n\u2022   Reviews service delivery to ensure that targets are met and prepares proposals to meet forecast changes in the level or type of service.\n\u2022   Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services and products. Influences senior-level customers and project teams through change management initiatives, ensuring that professional standards are maintained.\n\u2022   Provides input for budgeting, estimating, planning and objective setting.\n\u2022   Plans and manages implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services, in respect of their contribution to business performance and benefits to the business, where the measure of success depends on achieving clearly stated business goals and performance targets.\n\u2022   Monitors performance and takes corrective action where necessary.\n\u2022   Maintains a broad understanding of the commercial IT environment, how the organization sources, deploys and manages external partners and when it is appropriate to use in-house resources.\n\u2022   Contributes to the development and management of agreements with suppliers to meet key performance indicators and agreed targets. Is responsible for the liaison between the user organization and designated suppliers.\n\u2022   Ensures that supplier performance is properly monitored and regularly reviewed.\n\u2022   Advises on policy and procedures covering the selection of suppliers, tendering and procurement.\n\n\nScope:\n\u2022   Autonomy -- Has defined responsibility for an area of work, including technical and quality aspects. Accountable for actions and decisions taken by self and service delivery partners.\n\u2022   Influence -- Influences policy formation. Decisions influence achievement of organizational objectives. Develops relationships with customers, suppliers and industry leaders.\n\u2022   Complexity -- Highly complex work activities covering technical and quality aspects and contributing to formulation of IS strategy. Work involves creative application of wide range of technical principles.\n\n\nPrimary Responsibilities:\n\nStrategy / Direction\n\nMaintains a broad understanding of the commercial IT environment, how Xerox and XIM sources, deploys and manages external partners and when it is appropriate to use in-house resource. Advises on the selection of suppliers, tendering and procurement. Participates in the development and evaluation ofRFxdocuments.\n\nBusiness Value / Context\n\u2022   Ensures that a Service Catalogue of all available services is maintained and that the structure of service level agreements is fully defined by the mapping of services to users and business processes.\n\u2022   Understands command structure and escalation procedures, and ensures that the requisite operational methods, procedures, facilities and tools are maintained. Procures goods/services necessary to ensure the continuity of the service.\n\u2022   Ensures that the service level requirements of each client/user area are maintained, and that service level agreements are aimed at meeting the business needs of Xerox and XIM, by providing a value for money service, in terms of standards, quality of service, efficiency, safety, availability, performance and cost effectiveness.\n\u2022   Participates in the development of agreements for the supply of products and/or services. Liaises with service level management, in the specification of services and changes to agreements, service levels and specifications with end user management and suppliers.\n\u2022   Maintains familiarity with and participates in the risk management program. Assures that the service complies with the relevant governmental, legal, and Xerox policies.\n\nOperational Oversight\n\u2022   Works with clients or users to establish qualitative assessment of the service provision, from the client/user perspective, and initiates actions for improvement, where appropriate.\n\u2022   Reviews service level agreements, investigates all appropriate means to improve service levels, and recommends new or revised policies or procedures.\n\u2022   Implements specific proposals, balancing overall usage requirements with current and planned services, and prepares investment proposals to meet changes in demand.\n\u2022   In liaison with disaster recovery/business resumption, ensures that the necessary processes and procedures are in place to maintain or recover the delivery of services in the event of any physical, technical or environmental disaster or major outage, providing continuity of service to Xerox.\n\u2022   Ensures that quantitative and qualitative data is collected and analyzed to monitor the suppliers performance against agreed service levels. Ensures service levels are meeting stakeholder requirements.\n\u2022   Supports budgeting, estimating, planning and objective setting. Operates systems to monitor progress, take corrective action and produce reports as required by management.\n\u2022   Plans implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services, in respect of their contribution to business performance and benefits to the business, where the measure of success depends on achieving clearly stated business/financial goals and performance targets. Gives operational and maintenance acceptance for new and changed systems and services.\n\nRelationships\n\u2022   Advises and influences business clients regarding the delivery, costs, availability and functionality of services and systems.\n\u2022   Develops an effective partnership with suppliers and business clients, establishing confidence and respect.\n\u2022   Represents XIM at a high level, both for the functions represented and as an individual.\n\u2022   Utilizes procedures for resolution of conflict or contention for service, setting clear priorities such that both foreseeable incidents and unforeseen conflicts are resolved in a professional and responsible manner.\n\u2022   Is responsible, or member of a team, for the liaison between the customer and the supplier organizations, owning the service delivery relationship on behalf of XIM, and enabling all communications to take place effectively and efficiently.\n\u2022   Understands and utilizes the escalation process/procedure for any issues or problems raised by the suppliers, or users.\n\u2022   Ensures that stakeholders are aware of the terms and conditions of agreements, and deal appropriately with suppliers. Facilitates good communications between suppliers and stakeholders.\n\n\nCandidate Education:\nMinimum: Bachelor's Degree in Computer Science, Information Systems, or other related field.\nPreferred: Master's Degree in Computer Science, Information Systems, or other related field.\n\nProfessional Certifications:\nCISSP or SANS security certifications a plus\n\nCandidate Skills:\nSkills, Knowledge & Ability:\n<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nMinimum requirements:\n\u2022   Has demonstrated relevant technical or business experience.\n\u2022   Has broad technical expertise, often in a variety of environments.\n\u2022   Demonstrates the skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions.\n\u2022   Possesses a good level of interpersonal and negotiating skills.\n\u2022   Have sound organizational, time management, negotiation and resource management skills. Ability to prioritize work activities. Pays attention to detail.\n\u2022   Has a broad knowledge and understanding of IT concepts and architectures, coupled with practical knowledge of problem management and the principles and processes of implementing and delivering IT services.\n\u2022   Demonstrated ability for systematically analyzing and managing problems arising from incidents in the operation of information systems. Has general awareness of the nature of business critical incidents, and of their implications for the business.\n\u2022   Demonstrated ability to become thoroughly familiar with the services and products delivered and the tools, methods, procedures, equipment and software used in the operation and management of the service.\n\u2022   Has the ability to participate as a member of a team successfully, when handling complex or high impact problems.\n\u2022   Excellent demonstrated verbal, written and presentation skills.\nAbove average proficiency using office productivity applications.\n\nAdditional Role Requirements:\nCROSS DOMAIN\n\u2022   ITIL Foundation\n\nSPECIFIC DOMAINS\n\u2022   Network Technologies -- Routing & switching engineering, network transmission, wireless, architectures, security, VPN, Internet\n\u2022   Gateway/Security Technologies -- Proxies, Reverse Proxies, Firewalls, Application Layer Gateways, B2B\n\u2022   Compliance -- HIPAA, SOX, PII, PCI, SafeHarbour\n\u2022   Client Devices (PC, handheld devices etc.)\n\nJob: Information Technology", "date_new": "2012-04-17 18:18:04", "url": "http://xerox.jobs/xml/27946996/job", "country": "United States", "company": "Xerox", "title": "Associate IT Service Delivery Analyst (GWIS) Entry Level", "reqid": "12010808", "state": "New York", "state_short": "NY", "location": "Rochester, NY", "uid": 27946996}, {"country_short": "USA", "city": "Detroit", "description": "Title: Senior IT Service Delivery Manager\nLocation: United States-Michigan-Detroit\n\nPurpose:\n\u2022 Ensures that a catalogue of available services is created and maintained and that service level agreements are complete and cost effective. Ensures that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented. Ensures that operational methods, procedures, facilities and tools are established, reviewed and maintained. Negotiates with relevant parties in respect of disruptions and major amendments to the provision of services. Reviews service delivery to ensure that targets are met and prepares proposals to meet forecast changes in the level or type of service.\n\u2022 Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services and products. Influences senior-level customers and project teams through change management initiatives, ensuring that professional standards are maintained. Takes full responsibility for budgeting, estimating, planning and objective setting. Plans and manages implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services, in respect of their contribution to business performance and benefits to the business, where the measure of success depends on achieving clearly stated business/financial goals and performance targets. Monitors performance and takes corrective action where necessary.\n\u2022 Maintains a broad understanding of the commercial IT environment, how the organization sources, deploys and manages external partners and when it is appropriate to use in-house resources. Contributes to the development and management of agreements with suppliers to meet key performance indicators and agreed targets. Is responsible for the liaison between the user organization and designated suppliers. Ensures that supplier performance is properly monitored and regularly reviewed. Advises on policy and procedures covering the selection of suppliers, tendering and procurement.\n\n\nScope:\n\u2022 Autonomy Has defined authority and responsibility for a significant area of work, including technical, financial and quality aspects. Establishes organizational objectives and delegates assignments. Accountable for actions and decisions taken by self and service delivery partners.\n\u2022 Influence Influences policy formation on contribution of specialization to business objectives. Influences at level of division internally and influences customer/suppliers and industry at senior management level. Decisions impact work of employing organizations, achievement of organizational objectives and financial performance. Develops relationships with customers, suppliers and industry leaders.\n\u2022 Complexity Highly complex work activities covering technical, financial and quality aspects and contributing to formulation of IS strategy. Work involves creative application of wide range of technical and/or management principles.\n\n\nPrimary Responsibilities:\n\nStrategy / Direction\n\u2022 Maintains a broad understanding of the commercial IT environment, how Xerox and XIM sources, deploys and manages external partners and when it is appropriate to use in-house resource. Advises on the selection of suppliers, tendering and procurement. Participates in the development and evaluation of RFx documents.\nBusiness Value / Context\n\u2022 Ensures that a Service Catalogue of all available services is created and maintained and that the structure of service level agreements is fully defined by the mapping of services to users and business processes. Takes responsibility for command structure and escalation procedures, and ensures that the requisite operational methods, procedures, facilities and tools are established, reviewed and maintained. Procures goods/services necessary to ensure the continuity of the service.\n\u2022 Ensures that the service level requirements of each client/user area are determined, and that service level agreements, agreements and negotiations with both internal and external suppliers are aimed at meeting the business needs of Xerox and XIM, by providing a value for money service, in terms of standards, quality of service, efficiency, safety, availability, performance and cost effectiveness.\n\u2022 Participates in the development of agreements for the supply of products and/or services, ensuring that each agreement underpins the relevant service level agreement(s) with the business, and enables key performance indicators and agreed targets to be met. Liaises with service level management, in the specification of services, identification and choice of suppliers and negotiation of agreements and changes to agreements, service levels and specifications with end user management and suppliers.\n\u2022 On the basis of both experience and foresight, sets up and maintains a risk management program. Assures that the service complies with the relevant governmental, legal, and Xerox policies.\nOperational Oversight\n\u2022 Works with clients or users to establish qualitative assessment of the service provision, from the client/user perspective, and initiates actions for improvement, where appropriate. Reviews service level agreements, investigates all appropriate means to improve service levels, and recommends new or revised policies or procedures. Implements specific proposals, balancing overall usage requirements with current and planned services, and prepares investment proposals to meet changes in demand.\n\u2022 In liaison with disaster recovery/business resumption, ensures that the necessary processes and procedures are in place to maintain or recover the delivery of services in the event of any physical, technical or environmental disaster or major outage, providing continuity of service to Xerox.\n\u2022 Ensures that quantitative and qualitative data is collected and analyzed to monitor the suppliers performance against agreed service levels, publishes the results, and initiates actions based on results. In liaison with Sourcing Relationship Managers, ensures proper monitoring of the agreements and recommends actions, including the enforcement of any penalty clauses, to bring agreements back into line or to terminate them. Ensures service levels are meeting stakeholder requirements.\n\u2022 Takes full responsibility for budgeting, estimating, planning and objective setting for the work of the function, within agreed policies and governance structures. Establishes and operates systems to monitor progress, take corrective action and produce reports as required by senior management.\n\u2022 Plans and manages implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services, in respect of their contribution to business performance and benefits to the business, where the measure of success depends on achieving clearly stated business/financial goals and performance targets. Gives operational and maintenance acceptance for new and changed systems and services.\n\u2022 Ensures that regular meetings to review performance and progress take place with suppliers within established governance structure.\nRelationships\n\u2022 Advises and influences business clients, at management level, regarding the delivery, costs, availability and functionality of services and systems. Develops an effective partnership with suppliers and business clients, establishing confidence and respect. Represents XIM at a high level, both externally and internally, formally and informally, both for the functions represented and as an individual.\n\u2022 Initiates and implements procedures for resolution of conflict or contention for service, setting clear priorities such that both foreseeable incidents and unforeseen conflicts are resolved in a professional and responsible manner.\n\u2022 Obtains and manages budgets for the execution of third party agreements, taking responsibility for promoting and deploying the products and/or services within Xerox. Ensures invoices from suppliers are checked to establish whether they are valid, and authorizes payment.\n\u2022 Is fully responsible, or leader of a team, for the liaison between the customer and the supplier organizations, owning the service delivery relationship on behalf of XIM, and enabling all communications to take place effectively and efficiently. Defines the escalation process/procedure for any issues or problems raised by the suppliers, or users, and is responsible for arbitration in situations of conflict.\n\u2022 Ensures that stakeholders are aware of the terms and conditions of agreements, and deal appropriately with suppliers. Facilitates good communications between suppliers and stakeholders.\n\n\n\nCandidate Education:\nMinimum   Bachelor's Degree  in Computer Science, Information Systems, or other related field. Or equivalent work experience.\nPreferred   Master's Degree  in Computer Science, Information Systems or other related field. Or equivalent work experience.\n\nProfessional Certifications:\nPreferred   Lean Six Sigma Green or Black Belt Certification\n\nCandidate Background: Skills, Knowledge & Ability:\nMinimum requirements:\nHas demonstratedextensive relevant technical or business work experience.\nHas broad commercial and technical expertise, often in a variety of environments.\nDemonstrates the leadership skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions.\nPossesses a good level of management skills, with particular emphasis on interpersonal and negotiating skills.\nIs familiar with the requirements of the organization for products and services and with the use of the products and services which are the subjects of the agreements. Understands standard contracting procedures within own organization.\nHave sound commercial, organizational, time management, negotiation and resource management skills. Ability to prioritize work activities. Pays attention to detail. Is skilled in conducting meetings and team management.\nHas a broad knowledge and understanding of IT concepts and architectures, coupled with practical knowledge of problem management and the principles and processes of implementing and delivering IT services.\nDemonstrated ability for systematically analyzing and managing problems arising from incidents in the operation of information systems. Has general awareness of the nature of business critical incidents, and of their implications for the business.\nDemonstrated ability to become thoroughly familiar with the services and products delivered and the tools, methods, procedures, equipment and software used in the operation and management of the service.\nHas the ability to lead teams successfully, when handling complex or high impact problems.\nExcellent demonstrated verbal, written and presentation skills.\nAbove average proficiency using office productivity applications.\n\n\nAdditional Role Requirements:\nCROSS DOMAIN\n- ITIL\nFoundation: Complete prescribed eLearning courses\nIntermediate\nAdvanced: Service Mgmt level certification\nSPECIFIC DOMAINS\n- Applications (CRM, ERP concepts e.g. Siebel, Oracle, SAP\n- Network Technologies (Routing technology conceptual level, network transmission, wireless, architectures, switching, security, VPN, Internet,\n- Collaborative tools\n- Messaging\n- Contact/Call Centers\n- Identity Management\n- Client Devices (PC, handheld devices etc.)\n\n\n\n\n\n\nJob: Information Technology", "date_new": "2012-04-03 20:04:24", "url": "http://xerox.jobs/xml/27615018/job", "country": "United States", "company": "Xerox", "title": "Senior IT Service Delivery Manager", "reqid": "12010151", "state": "Michigan", "state_short": "MI", "location": "Detroit, MI", "uid": 27615018}, {"country_short": "USA", "city": "Rochester", "description": "Title: HR Business Analyst\nLocation: United States-New York-Rochester\nGlobal Decision Support Business requirements analyst \u2013 A significant component of the HR Roadmap is the implementation of a Global HR employee reporting tool set. This role will be responsible for collecting data and report requirements from our business partners in Europe, Canada, United States and DMO countries, and responsible for delivery throughout the development life cycle.\n\n\nThe HR Business Analyst is responsible for understanding the business needs and identifying how best to meet those needs through the availability of data and reporting. This includes working with the business and the technology areas to gather requirements for development and management. The role analyzes, validates and documents the business reporting and system requirements.\n\u2022 This role designs, modifies and creates business processes that will be used to implement the HR reporting solutions. This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements.\n\u2022 The BA adheres to the established processes and requirements management methodology and practices, while carrying out their responsibilities. This includes meeting established quality standards.\n\n\nScope:\n\u2022 Global HR report requirements management - US, Canada, Europe & DMO\n\u2022 Autonomy - Works under broad direction. Full accountability for own work or project/supervisory responsibilities. Receives assignments in the form of objectives. Work is often self-initiated.\n\u2022 Influence - Influences organization, customers, suppliers and peers. Significant responsibility for the work of others and for the allocation of resources. Decisions impact on success of assigned projects i.e. results, deadlines and budget. Develops business relationships with customers.\n\u2022 Complexity - Challenging range of complex technical or professional work activities. Work requires application of fundamental principles in a wide and often unpredictable range of contexts. Understands relationship between specialism and wider customer/ organizational requirements.\n\nPrimary Responsibilities:\nThe engagement with business partners to understand their reporting needs, mapping those needs against current or planned deliverables. Collecting and documenting the report requirements, creation of use cases to test the reports for accuracy and to express the business use.\n\u2022 Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration.\n\u2022 Works with clients/users in defining acceptance tests. Specifies and develops test scenarios to test that new/redesigned processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits. Records and reports test results. Uses test plans and outcomes to specify user instructions.\n\u2022 Key Tasks:\n ? Works with colleagues and clients/users to investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques.\n ? Works with colleagues and clients/users to investigate operational requirements and problems, seeking effective business solutions. Assists in the analysis of the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration.\n ? Works with colleagues and clients/users in specifying information flows, processes/procedures, and data objects that will meet the business requirements.\n ? Documents all work using the required standards, methods and tools.\n ? Arranges, prepares and takes part in client/users meetings and presents issues and solutions both orally and in writing.\n ? Assists clients/users in defining acceptance tests for automated systems, in a thorough and reliable manner.\n ? Assists in defining, planning and justifying (in business terms) projects to develop/implement automated and non-automated components of new or changed processes.\n ? Working with users, reviews proposed benefits and risks in the new/redesigned processes, confirms the acceptance criteria for these processes, and ensures that they are properly documented in the business justification.\n ? Specifies and develops test scenarios to test that new/redesigned processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits.\n ? Records and reports test results. Uses test plans and outcomes to specify user instructions.\n\nCandidate Education:\nMinimum: Bachelor's Degree Bachelors or Masters degree in Human Resources, Information Systems, Business Administration or other related and relevant field; or equivalent work experience\n\nProfessional Certifications:\nMinimum: LSS Green Belt required\n\nCandidate Background: Skills, Knowledge & Ability:\nMinimum requirements:\nHuman Resources, Payroll, or Sales Commisions experience preferred plus experience in business systems analysis, process engineering and process/organizational transformation.\n\nExperience in project management.\n\nShows a systematic, disciplined and analytical approach to problem solving. Has above average inter-personal skills and is confident in dealing with clients/users. Is familiar with the software engineering life cycle for development and the concepts and practices required to implement effective information systems. Possesses a broad understanding of business and business skills.\nHas a good understanding of business process improvement, benefit and risk management. \n\nTakes a systematic and analytical approach to problem solving and pays close attention to detail.\n\n\n\n\nJob: Information Technology", "date_new": "2012-04-02 19:43:23", "url": "http://xerox.jobs/xml/27585880/job", "country": "United States", "company": "Xerox", "title": "HR Business Analyst", "reqid": "12009517", "state": "New York", "state_short": "NY", "location": "Rochester, NY", "uid": 27585880}, {"country_short": "GBR", "city": "London", "description": "Title: 2nd / 3rd Line Server Support\nLocation: United Kingdom-Greater London-London\nProvide a 2nd/ 3rdline support function for Xerox and Customers solution design and its technical requirements by ensuring timely and effective resolve of software/hardware issues with output devices and provide recommendations for improvement and configuration to the Managed Print environment. You will act as enablers, in achieving a measurable service as per the individual account contract commitments, within the managed service contracts, as directed by the Xerox Global Services- Managed Services Technical Architect Team Leader.\n\nKey Responsibilities\n* Provide technical architectural support for design and technical delivery service for contract life, from proof of concept to live deployment / service delivery acceptance for all software or hardware solution components, including current and future innovations for service improvements\n* Provide a technical work stream escalation point for any customer or Xerox related service level impacting incident or problem, by managing the escalation to a successful conclusion, under direction with the XGS Managed Services Technical Architect Team Leader.\n* Provide support to the technical team leader to achieve the smooth implementation of new or amended services within the managed services contracts by:-\n* Provide technical support in each of the end to end solution components and infrastructure items, understanding alternative packages and able to recommend the correct tool for the proposal, i.e. Xerox verses third party comparison\n* Engage and assist other work streams, as required \n* Provide a support role during the testing and rollout of the technical solution within the guidelines of the contracted service.\n* Assist in the design and implement the infrastructure, enablers and tools to produce the Management Information and Billing reports\n* Produce supporting documentation required as part of the Managed Service contract.\n\n* Experienced and proven 2nd / 3rd line support in a service driven industry\n* Knowledge of Windows clients and Windows printing services\n* Experience of troubleshooting application related issues in a complex network environment ? good TCP/IP knowledge\n* Experience of working in a test bed environment reported problem replication, investigation of vulnerabilities, hardware and software maintenance\n* Use of VMWare (Virtualised test environments)\n* Ability to and experience of creating and follow technical configuration and build instructions\n* Good time management - proof of being able to manage their workloads and work remotely. \n* Some experience of the below is also desirable:\n* Understanding of print server installation and management\n* Installation and configuration of server technologies such as MS Windows Server 2003, 2008 etc\n* MS Print drivers installation and configuration\n* Thin Client and direct IP Printing\n* Experienced creating detailed technical documentation\n* Understanding of ITIL / Configuration Management.\n\nJob: Information Technology", "date_new": "2012-04-02 00:39:06", "url": "http://xerox.jobs/xml/27573463/job", "country": "United Kingdom", "company": "Xerox", "title": "2nd / 3rd Line Server Support", "reqid": "11017898", "state": null, "state_short": null, "location": "London, GBR", "uid": 27573463}, {"country_short": "GBR", "city": "London", "description": "Title: Technical Project Manager\nLocation: United Kingdom-Greater London-London\nProject manage as part of a team the full implementation of the client Managed Service as described in the RFP Project Plan and identification of new opportunities.\nAs part of a joint project team working within the customer, roll out the proposed Manage Service as outlined in the RFP. This will be achieved working with the primary network services provider who will be transforming the customer?s desktop environment at the same time. The purpose of this change is to improve customer service levels, functionality of equipment and reduce cost to the client.\n\nPrinciple Accountabilities\nSupport XGS and client operational requirements by ensuring timely and effective implementation of the full project plan as directed.\nAccountability for achieving planned changes within the scope of the contracted Managed services.\nProject-manage the co-ordination of activities required to achieve the smooth implementation of the managed service.\nEstablish management information systems to monitor and develop the performance of existing services and income.\nContribute to the development of the document strategy with primary network services provider and the client to ensure the long term partnership and clarity of direction for changes of fleet shape and size together with service level improvements.\nDevelop and implement fleet optimisation processes and systems in order to minimise the time taken to deliver maximum income whilst maintaining/improving service levels.\nIdentify, engage and manage resources to carry out in-depth Due Diligence study to identify and realise service or income opportunities.\nIdentify opportunities to further develop other service offerings.\nEnsure timely engagement of all necessary resources.\nReview project performance against timelines with Managed Service key contacts and customer key contacts monthly.\nEngage and liaise with all Xerox interested parties and third party networks to ensure they are aware of proposed changes and their role in them. (And that all associated SLA?s run back to back).\nEngage account Managed Service and client project managers to grow scope and Volume of Managed Service Contract.\nAccountability for achieving planned changes within the scope of the contracted Managed services.\nAct as a conduit for understanding the end user?s requirements.\nDocument and implement procedures required for effective contract implementation and ongoing management.\nEngage customer to ensure maximum penetration within accounts, delivering new business opportunities in line with XGS requirements Develop and refine business case requirement Engage at Business Level and end user level to capture new business opportunities\n\n* Technical appreciation of printing solutions& associated technology\n* PC/Internet literate\n* Sales oriented\n* People/Tea, Mgt experience\n* Good working knowledge of Xerox Culture, inc. TDC / XMM\nEducation\n* Educated to GCSE level or equivalent\nSkills / Abilities\n* Demonstrate Technical appreciation of network printing inc. topologies, architectures, protocols, connectivity issues and associated applications\n* Analytical appreciation of work flow processes\n* Influencing / negotiating / delegation skills\n* Excellent interpersonal skills\n* Coaching / training skills\n* Ability to work under pressure, against tight timescales\n* Management across organisations, through all levels of hierarchy, recognising and deploying peoples skills to achieve a given objective\n* Strong numerous / literacy skills\n* PC skills inc. all standard MS packages and MS Project\n* Articulate with the ability to convey both strategic and practical messages, often to large audience in presentation or 121 format\n* Analytical, in highly emotive situations, developing a cohesive cost effective solution, sensitive to user demands\n* Time management\n* Manage 3rd party co-ordination to complete schedule in given timescales/budgets\n* Process re-engineering and simplification\n\nJob: Information Technology", "date_new": "2012-03-30 19:21:54", "url": "http://xerox.jobs/xml/27523261/job", "country": "United Kingdom", "company": "Xerox", "title": "Technical Project Manager", "reqid": "11017899", "state": null, "state_short": null, "location": "London, GBR", "uid": 27523261}, {"country_short": "GBR", "city": "London", "description": "Title: AlarmPoint Integrator\nLocation: United Kingdom-Greater London-London\nProvide a 2nd/ 3rdline support function for Xerox and Customers solution design and its technical requirements by ensuring timely and effective resolve of software/hardware issues with output devices and provide recommendations for improvement and configuration to the Managed Print environment. You will act as enablers, in achieving a measurable service as per the individual account contract commitments, within the managed service contracts, as directed by the Xerox Global Services- Managed Services Technical Architect Team Leader.\n\nKey Responsibilities\n* Provide technical architectural support for design and technical delivery service for contract life, from proof of concept to live deployment / service delivery acceptance for all software or hardware solution components, including current and future innovations for service improvements\n* Provide a technical work stream escalation point for any customer or Xerox related service level impacting incident or problem, by managing the escalation to a successful conclusion, under direction with the XGS Managed Services Technical Architect Team Leader.\n* Provide support to the technical team leader to achieve the smooth implementation of new or amended services within the managed services contracts by:-\n* Provide technical support in each of the end to end solution components and infrastructure items, understanding alternative packages and able to recommend the correct tool for the proposal, i.e. Xerox verses third party comparison\n* Engage and assist other work streams, as required \n* Provide a support role during the testing and rollout of the technical solution within the guidelines of the contracted service.\n* Assist in the design and implement the infrastructure, enablers and tools to produce the Management Information and Billing reports\n* Produce supporting documentation required as part of the Managed Service contract.\n\n* Experienced and proven 2nd / 3rd line support in a service driven industry\n* Knowledge of Windows clients and Windows printing services\n* Experience of troubleshooting application related issues in a complex network environment ? good TCP/IP knowledge\n* Experience of working in a test bed environment reported problem replication, investigation of vulnerabilities, hardware and software maintenance\n* Use of VMWare (Virtualised test environments)\n* Ability to and experience of creating and follow technical configuration and build instructions\n* Good time management - proof of being able to manage their workloads and work remotely. \n* Some experience of the below is also desirable:\n* Understanding of print server installation and management\n* Installation and configuration of server technologies such as MS Windows Server 2003, 2008 etc\n* MS Print drivers installation and configuration\n* Thin Client and direct IP Printing\n* Experienced creating detailed technical documentation\n* Understanding of ITIL / Configuration Management.\n\nJob: Information Technology", "date_new": "2012-03-30 19:21:46", "url": "http://xerox.jobs/xml/27523248/job", "country": "United Kingdom", "company": "Xerox", "title": "AlarmPoint Integrator", "reqid": "12003518", "state": null, "state_short": null, "location": "London, GBR", "uid": 27523248}, {"country_short": "USA", "city": "Webster", "description": "Title: Senior Oracle/IT Engineer\nLocation: United States-New York-Webster\nXerox is seeking candidates for fill a Senior IT Engineer position on the Western Hemisphere Information Management (WHIM) team. WHIM\u2019s mission is to keep current Information Management (IM) systems running, develop IM strategies & systems to enable business objectives, improve cost effectiveness of IM services, and support effective deployment & adoption of IM solutions.<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nThe Senior IT Engineer is responsible for Managing the group and participate in the Engineering activities which consist of being responsible for setting and controlling the system (hardware, software, telecommunications, and/or information) design and test standards and practices to assure proper operation and performance of the system.\nAdditional functions include:\n* \nDesigning and delivering new systems and enhancements, including non-functional requirements, to existing systems to meet business objectives in a manner that balances risk with performance and cost; and is consistent with established XIM strategies, architectures, standards, and policies.\n* \nServing as the subject matter expert across one or more technical disciplines within the Oracle Suite of Products, including but not limited to Oracle RDBMS, Service Oriented Architecture, Web Services, BPEL, BAM or other strategic Integration mechanisms. Investigates new technologies from Oracle, the industry, internal Xerox and help establish technology direction / plans working with Platform Architecture; includes strategy plan input\n* \nDesigning and delivering new systems and enhancements, including non-functional requirements, to existing systems to meet business objectives in a manner that balances risk with performance and cost; and is consistent with established XIM strategies, architectures, standards, and policies. Leads and is accountable for, or is a major contributor to the successful technical delivery of systems and enhancements that balance feature/functionality, development cost, schedule, risk, supportability, operations and total cost of ownership\n* \nAssuring the interoperability of system components with other systems where required.\n* \nDescribing the technical requirements to and inspects the delivered results from internal and third-party providers of IT products and services to assure that they meet business and technical objectives.\n* \nResponsible for the non-functional (e.g. performance scalability, availability, reliability etc.) system test strategy and reviews and oversees test activities to assure proper operation and performance of the system.\n\n* \nBachelors Degree in Computer Science, Computer Engineering, Information Systems or related discipline\n* \n10-15 years of relevant experience in developing, deploying and operating major IT systems\n* Excellent working knowledge of one or more Oracle technologies, FMW, Oracle Portal, Java, Unix, 10g and 11g RDBMS (including Tuning Expertise), 9i/10g, 11g Application Server including SOA Suite and OID.\n* Understanding of Oracle ERP technology stack and its supporting infrastructure and architecture.\n* Application Services, 10g Enterprise Manager , Dataguard, RAC, Concurrent Managers/Batch processing.\n* Knowledge of Service Oriented Architecture, Web Services, BPEL, BAM or other strategic Integration mechanisms.\n* Knowledge of any of the following is a bonus including Veritas Volume Manager, vxfs, Database Edition, Advanced Cluster-\n* Understanding of UNIX systems engineering including setup, configuration and System Administration of OS, Storage, Tape and network and shell scripting\n* Understands networking conceptually at WAN, CAN, LAN and SAN levels with Cisco Content Services Switching (Layer 3) experience a bonus<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n* Management and leadership skills appropriate for scope of responsibility.\n* Understands, explains and presents complex technical ideas to both technical and non-technical audiences in a persuasive and convincing manner.\n* Is able to understand and communicate the potential impact of current and some emerging technologies on organizations and individuals and can analyze the risks of using or not using such technologies.\n* \nHas a broad and deep knowledge coupled with equivalent knowledge of the activities of those businesses and other organizations that use and exploit information systems.\n* \nTakes initiative to keep own and skills up to date and to maintain awareness of and, in own area(s) of expertise.\n* \nModerate project management and team leadership experience\n* \nBroad and in-depth technical knowledge and understanding of major technology areas, platforms, development processes and system lifecycles. Working knowledge of Engineering methodologies including Requirements, Design, Test Planning (Unit, Systems, Volume, Stress), QA, Deployment, Operational, and Disaster Recovery Engineering\n\nJob: Information Management", "date_new": "2012-03-23 18:34:01", "url": "http://xerox.jobs/xml/27351284/job", "country": "United States", "company": "Xerox", "title": "Senior Oracle/IT Engineer", "reqid": "11017322", "state": "New York", "state_short": "NY", "location": "Webster, NY", "uid": 27351284}, {"country_short": "USA", "city": "Rochester", "description": "Title: Associate Business Systems Analyst - Entry Level\nLocation: United States-New York-Rochester\nMAJOR RESPONSIBILITIES\nInvestigates operational requirements and problems, contributing to improvements in automated and non-automated components of new or changed processes. Assists in defining acceptance tests for automated systems.\n\nKey Tasks\n* \nWorks with colleagues and clients/users to investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques.\n* \nWorks with colleagues and clients/users to investigate operational requirements and problems, contributing to improvements in automated and non-automated components of new or changed processes/procedures, organization and equipment.\n* \nWorks with colleagues and clients/users in specifying information flows, processes/procedures and data objects that will meet the business requirements.\n* \nDocuments work using the required standards, methods and tools.\n* \nTakes part in client/user meetings and assists in presenting issues and solutions both orally and in writing.\n* \nAssists colleagues and clients/users in defining acceptance tests for automated systems.\n* \nAssists in defining, planning and justifying (in business terms) projects to develop/implement automated and non-automated components of new or changed processes.\nOther Expectations\n* \nAutonomy:Works under general direction within a clear framework of accountability. Substantial personal responsibility and autonomy. Plans own work, to meet given objectives and processes.\n* \nInfluence: Influences team, and specialist peers internally. Influences customers at account level and suppliers. Some responsibility for work of others and allocation of resources. Participates in external activities related to specialization. Decisions influence success of projects and team objectives.\n* \nComplexity: Broad range of complex technical or professional work activities, in a variety of contexts.\n\n* \nBachelor\u2019s Degree in Computer Science, Information Systems, Business Administration, or other related field\n* \nDemonstrated systematic and analytical approach to problem solving.\n* Strong interpersonal skills and is confident in dealing with clients/users.\n* Familiar with the software engineering life-cycle for development and the concepts and practices required to implement effective information systems.\n* \nExposure to Lean and Six Sigma concepts helpful.\n* \nPossesses general understanding of business and business skills.\n\nJob: Information Management", "date_new": "2012-02-29 22:04:35", "url": "http://xerox.jobs/xml/26848540/job", "country": "United States", "company": "Xerox", "title": "Associate Business Systems Analyst - Entry Level", "reqid": "12004019", "state": "New York", "state_short": "NY", "location": "Rochester, NY", "uid": 26848540}, {"country_short": "USA", "city": "Rochester", "description": "Title: VoIP Service Delivery Analyst - Entry Level\nLocation: United States-New York-Rochester\nThe Associate I/T Service Delivery Analyst is a member of the Voice Delivery, Integration and Architecture team. This team is responsible for many program level deliverables of the Global Xerox IP Telephony (IPT) Program. These deliverables include:\n\n* \nThe tracking of IPT spending against budget\n* Authoring of spending justifications\n* Tracking of hardware and software assets\n* Management of support contracts\n* Security concerns including the management of security gaps, backups and disaster recovery planning\n* Initiation of cost saving efforts\n* Delivery of new voice features\n* Oversight and development of the IPT Architecture\n* Management of all IPT system and site documentation\n* Development and refresh of the strategic program roadmap\n* Evaluation of new voice components and technologies\n* Participation in contract renewals\n* Design and management of the IPT lab environment\n* Governance of privileged accounts used by the program\n* Maintenance of VPN access for IPT vendor access\n* Design review for deployments\n* Inter-group communications and collaboration for voice service integration\n* Technical decisions regarding IPT design\n* Program management of complex multi-vendor projects\n* Serves as a principle member of problem investigations\n\nThe successful candidate will have:\n* \nBachelor's Degree in Computer Science or Information Technology with a minimum GPA of 3.0\n* \nRelevant experience in IT technology including Voice over IP (VoIP), IP Telephony, computer and network security, Quality of Service (QoS), and computer networking\n* \nBasic knowledge of project management including scheduling, communications, risk management and awareness of the uniqueness of international projects\nThe following are additional skills and background that are helpful:\n* \nCurrent Cisco Certified Network Associate (CCNA) certificate or higher\n* \nExperience with the following IP Telephony platforms:\n* \nUnity Connection 8.x\n* \nUnified Communications Manager 7.x/8.x\n* \nEmergency Responder\n* \nContact Center Express\n* \nArcSolutions ArcConsole  \n\nJob: Information Management", "date_new": "2012-02-29 22:04:16", "url": "http://xerox.jobs/xml/26848531/job", "country": "United States", "company": "Xerox", "title": "VoIP Service Delivery Analyst - Entry Level", "reqid": "12005617", "state": "New York", "state_short": "NY", "location": "Rochester, NY", "uid": 26848531}, {"country_short": "USA", "city": "Rochester", "description": "Title: Business System Analyst Summer Intern/Co-op\nLocation: United States-New York-Rochester\nWe are seeking a Spring Co-op or Summer Intern to fill Business system analyst role within US Customer Business Operations within Xerox Information Management (XIM) organization. The objective of this role is to understand business requirements; then design, implement, document, test and deploy the solution to meet those requirements.\n\n\u2022 Analyze and assess existing business systems and procedures.\n\u2022 Collaborate with application leads, developers and requirements analysts in conception and development of new software programs and applications.\n\u2022 Assist in defining software development project plans, including scoping, scheduling, and implementation.\n\u2022 Research, identify, analyze, and fulfill requirements of all internal and external program users.\n\u2022 Write, translate, and code software programs and applications according to specifications.\n\u2022 Develop and maintain user manuals and guidelines.  \n\n* Bachelor in Computer Science or related field (Masters preferred).\n* Proven analytical and problem-solving abilities.\n* Ability to effectively prioritize and execute tasks in a high-pressure environment.\n* Highly self-motivated and directed.\n* Able to communicate effectively with both technical and non-technical staff and with members of interdisciplinary teams.\n* Flexible and adaptable in regards to learning and understanding new technologies.\n* Strong written, oral, and interpersonal communication skills.\n* Ability to conduct research into software-related issues and products.\n* Keen attention to detail.\n* Ability to work both independently and in a team-oriented, collaborative environment.\n\nJob: Information Management", "date_new": "2012-02-27 20:10:39", "url": "http://xerox.jobs/xml/26789250/job", "country": "United States", "company": "Xerox", "title": "Business System Analyst Summer Intern/Co-op", "reqid": "12004218", "state": "New York", "state_short": "NY", "location": "Rochester, NY", "uid": 26789250}, {"country_short": "USA", "city": "Webster", "description": "Title: Associate Business Systems Analyst - Entry Level\nLocation: United States-New York-Webster\nInvestigates operational requirements and problems, contributing to improvements in automated and non-automated components of new or changed processes. Assists in defining acceptance tests for automated systems.\n\nKey Tasks\n\u00b7   Works with colleagues and clients/users to investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques.\n\u00b7   Works with colleagues and clients/users to investigate operational requirements and problems, contributing to improvements in automated and non-automated components of new or changed processes/procedures, organization and equipment.\n\u00b7   Works with colleagues and clients/users in specifying information flows, processes/procedures and data objects that will meet the business requirements.\n\u00b7   Documents work using the required standards, methods and tools.\n\u00b7   Takes part in client/user meetings and assists in presenting issues and solutions both orally and in writing.\n\u00b7   Assists colleagues and clients/users in defining acceptance tests for automated systems.\nAssists in defining, planning and justifying (in business terms) projects to develop/implement automated and non-automated components of new or changed processes. \n\n\u00b7     Bachelor\u2019s Degree in Computer Science, Information Systems, Business Administration, or other related field<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\u00b7     Shows a systematic, analytical approach to problem solving.\n\u00b7     Strong interpersonal skills and is confident in dealing with clients/users.\n\u00b7     Familiarity with the software engineering life-cycle, database design for development, and the concepts and practices required to implement effective information systems.\n\n\nJob: Information Management", "date_new": "2012-02-13 19:33:52", "url": "http://xerox.jobs/xml/26495796/job", "country": "United States", "company": "Xerox", "title": "Associate Business Systems Analyst - Entry Level", "reqid": "12003806", "state": "New York", "state_short": "NY", "location": "Webster, NY", "uid": 26495796}, {"country_short": "GBR", "city": "Slough", "description": "Title: I.T. Database Administrator\nLocation: United Kingdom-Slough\nPurpose of Role:\n\nA database administrator (DBA) is responsible for the performance, integrity and security of a database. Additional role requirements are likely to include planning, development and troubleshooting.\n\nThe database approach incorporates the following principles:\n\n\u2022 Data remains consistent across the database;\n\n\u2022 Data is clearly defined;\n\n\u2022 Users access data concurrently, in a form that suits their needs;\n\n\u2022 There is provision for data security and recovery control (all data is retrievable in an emergency)\n\nDBA roles are increasingly identified by the databases and processes they administer and the capabilities of the database management system (DBMS) in use.\n\nScope of Role:\n\n\u2022 Support over 300 staff\n\n\u2022 Support over 30 different applications across three different platforms.\n\n\u2022 Extended network of production workers connected remotely across the globe.\n\n\u2022 Exert cost controls within the local IS Budget.\n\nMajor Responsibilities:\n\nThe work of a database administrator (DBA) varies according to the nature of the Application and the level of responsibility associated with the application. The work may be pure maintenance or it may also involve specialising in database development.\n\nTypical responsibilities include some or all of the following:\n\n\u2022 Establishing the needs of users and monitoring user access and security;\n\n\u2022 Monitoring performance and managing parameters to provide fast query responses to front-end users;\n\n\u2022 Mapping out the conceptual design for a planned database in outline;\n\n\u2022 Considering both back-end organisation of data and front-end accessibility for end-users;\n\n\u2022 Refining the logical design so that it can be translated into a specific data model;\n\n\u2022 Further refining the physical design to meet system storage requirements;\n\n\u2022 Installing and testing new versions of the database management system (DBMS);\n\n\u2022 Maintaining data standards, including adherence to the Data Protection Act;\n\n\u2022 Writing database documentation, including data standards, procedures and definitions for the data dictionary (metadata);\n\n\u2022 Controlling access permissions and privileges;\n\n\u2022 Developing, managing and testing back-up and recovery plans;\n\n\u2022 Ensuring that storage, archiving, back-up and recovery procedures are functioning correctly;\n\n\u2022 Capacity planning;\n\n\u2022 Working closely with IT project managers, database programmers and web developers;\n\n\u2022 Communicating regularly with technical, applications and operational staff to ensure database integrity and security;\n\n\u2022 Commissioning and installing new applications and customising existing applications in order to make them fit for purpose. \n\n\n\n\n\n\n\u2022 As the Production SQL DBA you will support the business critical applications based on Oracle and SQL Server.\n\n\u2022 Knowledge of SQL Server 2000, 2005, 2008 and 2008R2 along with any SQL clustering experience is required.\n\n\u2022 Oracle 9i, 10g and 11g along with RMAN\n\n\u2022 DR implementations experience is ideal.\n\n\u2022 Will have post graduate experience in a database administrator role, having been involved in at least one major system deployment.\n\n\u2022 Degree level in a Computer related science. Additional management and financial qualifications are advantageous.\n\n\u2022 A complete understanding of Windows and UNIX computing environment in all aspects.\n\n\u2022 A thorough understanding of Client/Server technologies in both UNIX and Windows environments and the ability to architect system applications.\n\n\u2022 Good knowledge of popular COTS packages and the maintenance methods used to support such products.\n\n\u2022 A thorough knowledge of Networks.\n\n\u2022 Excellent negotiation skills to liaise with suppliers.\n\n\u2022 Communicating, knowledge sharing and working effectively within a well motivated functional team.\n\n\u2022 Documentation skills to ensure Systems Operating Procedures are maintained.\n\n\u2022 Ability to work flexibly, in \u2018out of hours\u2019 operation mode to ensure updates and patches can be applied to servers and network components without any interruption to production.\n\n\u2022 A \u2018customer first\u2019 attitude to deal with customers at all times in a friendly and efficient manner.\n\n\u2022 Ability to work is a process environment, delivering to schedules ever mindful of the customer.\n\n\u2022 The nature of this position requires staff to occasionally work outside normal hours. Flexibility in the working day is essential in order to achieve the SLA.\n\n\u2022 Language skills are an added bonus for a globally based business.\n\n\u2022 Driving license essential.\n\nJob: Information Technology", "date_new": "2012-01-27 19:07:59", "url": "http://xerox.jobs/xml/26158605/job", "country": "United Kingdom", "company": "Xerox", "title": "I.T. Database Administrator", "reqid": "12002031", "state": null, "state_short": null, "location": "Slough, GBR", "uid": 26158605}, {"country_short": "USA", "city": "Rochester", "description": "Title: Associate IT Engineer\nLocation: United States-New York-Rochester\n\n\n\n\nJob: Information Technology", "date_new": "2011-11-30 20:49:27", "url": "http://xerox.jobs/xml/25114341/job", "country": "United States", "company": "Xerox", "title": "Associate IT Engineer", "reqid": "11014812", "state": "New York", "state_short": "NY", "location": "Rochester, NY", "uid": 25114341}]