Xerox Operations Executive with English in Iasi, Romania

Xerox is a global business services, technology and document management company helping organizations manage their business processes and information. Since the invention of xerography just over 75 years ago, we have continued engineering how the world works by applying our experience in imaging, business process, analytics, automation and human centric design to make a real difference for our customers and their customers. We have changed the way the world shops, learns, parks, does banking, receives healthcare and, of course – works.

Headquartered in Norwalk, Conn., Xerox has more than 140,000 employees and does business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information -- from data to documents. Learn more at www.xerox.com .

Purpose of the role

To be a centre of competence in MPS and the associated technology. To support billing and invoicing, XOS suite, MI reporting and MACD process.

General responsibilities

  • Solves problems brought to their attention by the customer (internal or external)

  • Contribute to more efficient work processes

  • Carry out quality checks to ensure quality standards are maintained

  • Centre of competence on XDM, XSM and XRM

  • Ensures effective shared mailbox management

  • Participate in team meetings and general inputs in day to day improvements

Operational Tower Specific responsibilities

  • Meter Read and Billing

  • Asset Management and MACD

  • Management Information

  • Strong IT skills capable of using multiple Xerox systems with training

  • Ability to liaise with clients – obtain data over the phone

  • Understanding of workflow processes and ability to change.

  • Attention to detail

  • Proactive approach and self-motivated

  • Good communication skills both verbal and written

  • Ability to build strong relationships with remote delivery organization

  • Language competency – Good level of English

  • MS skills – good level of Excel

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Title: Operations Executive with English

Location: Romania-Iasi-Iasi

Requisition ID: 17004827